CuriosityStream Anmeldelser 844

Nikki helped me set up my account and install the Curiosity Stream app on my iPhone & allow me to easily cast programs to our living room TV. She was very pleasant and professional. I am going to recommend Curiosity Stream to friends and family. A real bargain!

I took up a trial offer with this company for one year in 2021 at £10.70. I cancelled before the twelve months was up and received marketing emails confirming that they knew I had cancelled. In one marketing email the text stated "Since you've been gone...".

When I was checking my bank account in early 2025 I found that Curiosity Stream had started billing me again. In total these thieves took over £100 from my bank account in 2022, 23 and 24. I disputed the final payment of £40 with my bank and managed to get refunded.

The company was obviously taking advantage of the lack of laws for subscriptions in the US state they are based in to rob people as there was no law to hold them to account. I emailed their customer services department and they simply stopped replying.

If you cancel a subscription on their website, make sure you cancel with your bank too as they will keep taking payments from your account. I am still going to take this up with Visa, as Curiosity Stream is in breach of the Visa Subscription Mandate for merchants.

Jessa M. Was fantastic to work with! Prompt and excellent service.

Shot out to Jessa M, very friendly and helped me cancel and refund my subscription when renewed automatically (without the Nebula bundle attached😞)

KD quickly solved my problem and processed everything in the same afternoon.

Prompt and great service. Friendly and relatable custo customer service. I love the streaming contents and also loving how quickly they solve the issues I had. Highly recommend!!!

Easy to contact and Marlo Rivera had my issue fixed in less than 5 minutes.

great service, great content, great customer service even when it was time for me to cancel my subscription.

Great service with many options and fantastic customer service.

I didn't wish to renew my subscription but had forgotten to cancel before the auto renew date. Sent an email to their CS team who did a one time accommodation of refunding the renewal.

Will definitely return when funds are more available for such a service.

They looked after me and took care of my complaint in a very professional and caring matter - very impressed

The live chat for customer service was incredibly helpful. It was easy to navigate and resolved all of my issues.

Jessa responded with clear and consice information. Issue resolved!

We had not been using our streaming service and had forgotten about the automatic renewal. I was so encouraged to deal with an honest company that understood our mistake and cancelled our subscription a day after the renewal date. Very good customer service!

Excellent customer support from Franz on the chat feature. My subscription purchase wasn't great tho. The purchase price was never disclosed before or after I signed up for a one year subscription. Even the receipt did not list what had been transacted to my card. I had to go into my bank account. This problem and an issue about the cost of the subscription led me to customer service. I gave a 5 star review because of the excellent support I received after contacting chat support.

The content and streaming service are great and what I was hoping for. I'll keep this for a year. I could not find a way to turn off auto pay except to cancel the subscription.

Downloaded in error and my subscription was cancelled and I had a full refund. Excellent customer service, so very prompt and helpful

Brilliant support in Live Chat from Marlo Rivera

I was no longer using the streaming service but had failed to cancel my membership. When I noticed that I had been billed for another year I reached out and without a hassel they were able to cancel my membership and issue a full refund. They didnt have to do this but they did and it is really appreciated.

I was having a very frustrating issue with a login issue on the Roku app. I was pretty sure I had tried everything, but customer support was able to help me troubleshoot my issue.

10/10 customer service. Upon needing to cancel a subscription due to finical hardship the Customer Support team via Facebook, and subsequently email, were professional and prompt and we came to a workable solution for both parties ASAP.

Would recommend!

I just want to give special thanks to the Help Team for prompt and swift action on my account. I only can say it was more than a business transaction it was kind gesture.