CuriosityStream Anmeldelser 844

The support is very good and they resolved my situation quickly. Underneath that, I don't think there should have been a situation to begin with. I was automatically charged for a new year. I have email notifications turned on, so I figured they'd announce in advance a yearly charge. They didn't, and I understand why, but knowing why just tells me it's dishonest. I had to find out by looking at my credit card that I'd been charged. I didn't even receive an email receipt.

My communications were by email ... and they were timely responses, efficient and considerate, with a desired outcome.

Contacted customer support and reached Nikka. She was GREAT and handled my request with kindness and professionalism.

Great customer service from Bernadett. Had to cancel but got refunded. Just wishing CS will add more interesting content then I will reconsider renewing my subscription.

His cordial patient attitude while helping us straighten out how to access our account was great. Couldn't be better. I would refer to him every time I can. Tip notch.

Bernadett - the lovely person handling my enquiry solved my problem quickly, efficiently and professionally without any back and forth.
My issue was resolved painlessly and in a frictionless manner.

One of the best Streaming Services from a content perspective. Great learning documentaries and educational videos for everyone, especially for kids!

Received an offer via email which I accepted. Was then charged almost 3 times the amount that was stated in their email. Cancelled immediately.

Bernadett from customer service was very helpful and the overall experience was great

Jessa was able to resolve my problem in a quick and easy manner.

Good content and wonderful customer service.

We watched for 2 years, many great shows to see that matched our interests. Was able to watch on iPad, iPhone, SmartTV app. Will come back in a few years to see if there is more content, but for now we will find another streaming service to spend entertainment budget on. The service just renewed, and I noticed we had (for now) exhausted the content. So I called to cancel the annual renewal and get a refund. They did it via Chat on the web *very fast and easy*. Great customer service. Good sub.

Bernadett was the most helpful employee I have ever dealt with! She did not give me any type of argument about refunding my money. She was cheerful, polite and so very helpful. What a wonderful experience! Thank you again to Bernadett.

Amazingly compassionate, quick response, feels nice to have someone care.

Mario Rivera quickly resolved my issue. Very courteous and professional. A++++

Due to my own failure my subscription automatically renewed for which I wasn’t ready to renew. After I contacted help at Curiosity Stream I was very pleased with their solution. So very well handled and so professionally resolved.

Many thanks to Bernadett!

I originally subscribed to this service over a year ago. I totally forgot to watch it as I was traveling. On Jan 19, 2026 I emailed them asking them to cancel. I received a response leading me to believe it had been taken care of. Today, April 19 I received an email asking me to update my card on file so they could charge a new annual subscription. Fortunately, the card on file was expired. I had to use my computer to access their website to cancel as I was unable to do it on the phone app on my phone. I do not recommend this service due to scamming people for subscription renewals after submitting cancellation requests.

I didn’t want a streaming service. I somehow signed up for it thinking I was signing up for something else. I am old and it was easy to make this mistake but Curiosity returned my money when I told them what happened. Great company to do business with.

On April 14, I contacted Curiosity Stream about my subscription made the previous day. I had inadvertently subscribed, thinking I was on a different online site after much browsing for something else entirely. I was helped by Nikka, and found her assistance most helpful, even pleasant. My goal was to cancel the unwanted new subscription and have my annual fee refunded. She patiently heard my explanation of my ordering error and politely and sympathetically granted my request. I await the refund showing up on my card statement, and am quite confident that it will, given Nikka’s sincere desire to help, and professional knowledge and demeanor. If all of the Curiosity Stream customer service reps are as good, it is a special business model indeed! Thank you, Nikka!

I love the content curiosity stream provides its among the best!