CuriosityStream Anmeldelser 844

I live in Brazil, and unfortunately, due to the exchange rate between the US dollar and the Brazilian real, the subscription price ends up being quite high for us. Although I truly enjoy and value CuriosityStream’s content, I had initially decided not to renew for this reason. However, the renewal happened unintentionally.

What truly changed my decision was the exceptional customer service I received afterward. The representative, Ms. Bernadett, treated me with remarkable kindness, attention, and respect, offering either a full refund or a significant discount. Thanks to her professionalism and genuine care, I chose to continue my subscription.

CuriosityStream not only delivers high-quality, informative content, but also treats its customers with a level of respect and warmth that should be a reference for consumer relations everywhere.

I had an issue with my payment and their customer service fixed it quickly and easily!

Great customer service. Was very helpful and took care of my problem right away.

As with many other reviewers, the experience with their customer service is top notch! I, too, had to cancel as I didn't watch it much. I got in the queue with Franz who promptly resolved my request.

I love CS and would love to sit and watch as much as I can, but such is life. I will be seeing them soon though

Always enjoy the quality shows and variety.

Curiosity Stream offers an interesting product, but beware, they automatically renew your subscription without notice. I asked the Help Bot to cancel my subscription the day after it was posted on my credit card, and they said they would cancel my subscription a year from now at the end of my subscription. They make it impossible to unsubscribe even a day or two after their automatic renewal. They do not send you a renewal notice--it just shows up on your credit card. I do not like their business practices, and there's no way of changing what they do.

Jessa M helped me with a renewal issue that I was having with Curiosity Stream. She addressed the issue quickly and professionally and resolved it to my complete satisfaction.

CuriosityStream has a lot of really great quality content to learn from. Franz in Customer Support was truly exceptional in processing my request and did so with kindness and in a personalized manner. Not only is the content offered by CuriosityStream top-notch, their amazing customer support deserves an award for truly good human interactions when compared to some of the online automated practices used today. Thank you, Franz and CuriosityStream!

I love Curiosity Stream, but I don't watch TV anymore. In fact, I got rid of my TV altogether. Bernadett in customer support was fabulous, and processed my refund immediately. This is a great channel with great customer support.

Bernadett from Curiosity Stream Support Team was very kind and helped me with my refund quite fast. Thank you

Great service and great customer service.

I recently requested a refund after my annual subscription auto-renewed on January 4th. I had cancelled just two days after the renewal, and given that the subscription price had changed significantly, I felt it was reasonable to expect an automatic refund rather than having to go through the request process.
That said, Franz from the customer support team was excellent throughout our communication. He was understanding, responsive, and ultimately processed my full refund of $47.99 as a one-time accommodation. The entire exchange was professional and courteous.
My only criticism is that for cancellations made so quickly after an auto-renewal the refund should really be automatic rather than requiring back-and-forth emails.
Overall, I'm satisfied with the outcome and appreciate Franz's help.

Helpful and knowledgeable support team.

Was so excited about hearing of this signed up for a whole year. Avid cinemaphile, but at 90 I need closed captioning. Couldn’t find one film with it. So disappointed.

Customer service was fantastic! I am totally impressed with Bernadett!

I've enjoyed CuriosityStream for years.
When I had to cancel, they were very friendly and helpful, as I knew they would be.

I still highly recommend CuriosityStream for their excellent contect and great customer service.

I love it! I don't know how people live without it!

In the instance it was my mistake that I actually logged onto the wrong website, realised my mistake contacted your company, and they have been over and above resolving the situation and even giving me back a refund.
Thank you for your patience and understanding in my situation, gladly recommend your website to future clients who actually pick the right thing.