I had a really pleasant experience speaking with Kaye at Coffee52. She was friendly, professional and genuinely helpful throughout our conversation. Nothing felt rushed or pushy, and she took the ti... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The coffee I received has so far been great, it was an offer provided via a purchase through another site. The idea of different coffee to enjoy month in month outwood be great but times aren't fair t... Se mere
I called to potentially cancel my Wine52 subscription, however, after chatting with Simeon, he offered a route to stay. I have decided to keep my subscription in place for a wee while longer. The 4 st... Se mere
Virksomheden har svaret
By far the best coffee I’ve ever tasted! ☕ From the rich flavour and irresistible aroma to the way it makes you feel, this coffee is the real deal. Every sip is an experience in itself. I would highly... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We're the UK's most exciting specialty coffee discovery club and we send you an exclusive specialty coffee each month. Join us on a discovery journey and share our favourite coffees from around the globe. Whether you have just discovered the fascinating world of specialty coffee or you're a coffee connoisseur, our monthly coffee is designed to fuel your passion for flavour and to learn a little bit about what's in your cup along the way. We work really closely with the growers and roasters to bring you exceptional specialty coffees available only for our customers! Each box comes complete with a copy of “Your Coffee Guide” which contains all you need to know about the month's coffee...it's essential reading! Want to find out more? Check out our website coffee52.com
Kontaktoplysninger
8 Melville Crescent, EH3 7JA, Edinburgh, Storbritannien
- 0131 285 2684
- coffee52.com
4,3
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful in the phone and lovely…
Very helpful in the phone and lovely and friendly too. Coffee is delicious!
8. oktober 2026
Uopfordret anmeldelse
Absolutely amazing customer service.
Absolutely amazing customer service.
8. oktober 2026
Uopfordret anmeldelse
Spoke to a real person who listened!
I spoke to Lewis to cancel my subscription and explained why, he was understanding and genuine, he was encouraging in staying with them but not pushy at all and actioned it after double checking there was nothing further they could do for me at that point. I will return as a customer after having a break from coffee!
5. oktober 2026
Uopfordret anmeldelse
I want to give it 0% it took my money…
I want to give it 0% it took my money out my bank without asking or nothing is like we all work hard for our money I try out they products to see if anything it should ask you would you like to sign up for monthly payment but i know I didn’t sign up for no product monthly but it just take my money without asking if you ask me that is not fair on the people who work hard to get that money maybe is not much for most people but for me £28 is 3 hours work for me and it work really hard to make money but what if that was my last money for this month that would leave me with nothing so I want like to get my money back and cancel is wrong what you are doing with this business so I want a refund because that is my last money for rest of this month
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Ebony. Thank you for your review. We understand your frustration and are sorry the subscription details caught you off guard. We never want our customers to feel misled, which is why we list the membership terms at each step of the sign-up process. We also send an immediate "Welcome to the Club" email detailing your pricing and upcoming billing dates. If you ever need to check this information, your full billing schedule and renewal dates are always available under the "Manage My Subscription" tab in your account.
As per our T&Cs - Payment authorisation - By starting a subscription, you confirm that you are aged 18 years or over and authorise us to take recurring payments from your nominated card account in accordance with these Terms and Conditions. You consent to your payment details being stored securely and a tokenised version of them used by us for future subscriptions or related purchases that you choose to initiate, across any of our clubs, unless you select an alternative payment method at the time.
You must cancel your subscription before your billing date. You can contact us by phone on 0131 285 2684, via Facebook Messenger or via our helpdesk https://www.beer52.com/helpCentre/home. If this was not done then at that stage we cannot offer a refund as the order has already been processed to our warehouse.
Thanks Coffee52
OK coffee
OK coffee, nightmare hassle if you want to cancel.
Wouldn't see value in purchasing again, or recommending forward.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Dan. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Enthusiastic customer service
Customer service was very friendly, informative, and patient.
7. oktober 2026
Uopfordret anmeldelse
Really difficult to cancel
The coffee was ok but not worth the money. When I tried to cancel my subscription they make you call them. They claim to be a small business but from what I can tell they are owned by a massive company. Would never shop with them again.
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Rosie. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Great customer service
The conversation with Simeon was great. Simeon was very understanding, and there was no fuss during the process. Thank you!!!
7. oktober 2026
Uopfordret anmeldelse
Quick and Easy Subscription Cancellation
Usually, I expect to be able to cancel a subscription directly through my user profile. Coffee52 requires customers to call to cancel, so I contacted their customer service team.
The cancellation process was surprisingly quick and easy. My subscription was cancelled within five minutes, and the whole experience was smooth and hassle-free.
Very happy with the customer service and how efficiently my request was handled.
7. oktober 2026
Uopfordret anmeldelse
Amy was so friendly
Amy was so friendly, very efficient and helpful. What a pleasure to speak to her!
7. oktober 2026
Uopfordret anmeldelse
coffee is great, cancelling is not
coffee is great, but to cancel you have to phone a number and wait a long time for someone to answer. Cancelling should be a click of a button not a phone call. Bad practice.
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Matthew. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Very nice call with the agent
Very nice call with the agent. Great customer service.
7. oktober 2026
Uopfordret anmeldelse
Good customer service
It took 5 attempts in 2 days to answer the phone, but when Amy did answer, she was very polite and knowledgeable. I appreciate it. Thanks!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Eduarda. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Kaye was really lovely over the phone…
Kaye was really lovely over the phone and explained all different offers very well. Thank you
7. oktober 2026
Uopfordret anmeldelse
The dude was very helpful
The dude was very helpful,friendly and not annoyingly pushy
He took time to explain everything
Thank you
7. oktober 2026
Uopfordret anmeldelse
Difficult to Cancel Subscription
Cant wait for the Digital Markets, Competition and Consumers Act 2024 (DMCCA) to come into place.
Its easy to sign up to this subscription but they make it difficult to cancel it. You go through the cancel options online but then they tell you that you have to call them to cancel. Great service until you need to cancel and that is enough to reduce the review to a 1 star
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Pete. Thank you for your comments. Our processes align and comply with all current regulations for online subscriptions. We are aware of upcoming changes to the DMCC Act, and as always, we'll ensure to adhere to all that is required. We do ask customers to give us a quick call if they want to cancel, not to make it difficult, but to make sure they haven’t missed anything special included in their first box, what's coming next, or that there isn’t an easier option for them. Often it’s just a matter of timing or frequency, and a quick chat can sort it out. And if it’s still not right for them, we’re always happy to cancel.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Friendly agents
6. oktober 2026
Uopfordret anmeldelse
I signed up for a promotional trial and…
I signed up for a promotional trial and have been trying to cancel my subscription. I’ve called several times over the past few days, but no one has answered. I’ve also emailed the help desk and have only been told that my request is “in progress” and that they will get back to me.
Please cancel my subscription immediately and confirm in writing that it has been cancelled and that no further payments will be taken.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Mahmoud. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Not easy to cancel
Coffee was OK. Definitely not the best. The customer service, specifically around trying to cancel the subscription, is really not great. Gets my back up more than it should.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi RD. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Delivery arrived quickly for my trial…
Delivery arrived quickly for my trial bag but they automatically sign you up to a subscription. To unsubscribe there is no way to do this online or by email without calling a phone number between 9-5. Ridiculous!! The coffee (Brazil) itself didn’t taste good and had a roast date 4 months ago. Don’t bother!
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Coffee52
Hi Katie. Thank you for your review. We understand your frustration and are sorry the subscription details caught you off guard. We never want our customers to feel misled, which is why we list the membership terms at each step of the sign-up process. We also send an immediate "Welcome to the Club" email detailing your pricing and upcoming billing dates. If you ever need to check this information, your full billing schedule and renewal dates are always available under the "Manage My Subscription" tab in your account.
I completely understand your concern when you see our roasting date, especially when some speciality coffee companies emphasise very quick turnaround times. I just wanted to reassure you that, in our case, this doesn’t mean the coffee is any less fresh.
When we package our coffee, each bag is nitrogen flushed. This process removes oxygen from inside the bag, which is one of the main factors that causes coffee to lose its freshness over time. Many smaller-batch or hand-packed coffees don’t use this method, meaning there is still oxygen present in the bag, so they’re often shipped as quickly as possible after roasting.
In addition, our bags are fitted with a one-way valve. This allows any gases released naturally by the coffee after roasting to escape, while preventing oxygen from getting back in. Together, these steps help protect the coffee from oxidation and preserve its flavour and aroma from the moment it’s packed to when you open it.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
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