CHIP Reverse Mortgage Anmeldelser 2.296

TrustScore 4.5 ud af 5

4,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We were contacted by Agnes Letkemen just an hour after our first preliminary on-line enquiry and she was terrific answering our initial questions. We decided to pursue the matter further as my wife wa... Se mere

Bedømt til 5 ud af 5 stjerner

My mother and I dealt with Aaron Yanover and he was simply fantastic. He was always there when we had a question or concern. We cannot thank him enough for his professionalism and support during t... Se mere

Bedømt til 5 ud af 5 stjerner

Have a great experience working with Adam Fotias. As I am currently managing a cancer diagnosis he was so helpful and patient. I came away very happy with his work and can feel at ease knowing my fina... Se mere

Bedømt til 4 ud af 5 stjerner

Niel Palit was my guide through the entire process, which was fairly long and complicated (no fault of his ). He kept me on track and remained calm even when I got frustrated. My advice is to have... Se mere

Virksomhedsoplysninger

  1. Bank
  2. Økonomisk rådgiver
  3. Prioritetslånsmægler

Skrevet af virksomheden

HomeEquity Bank (HEB) is Canada’s original and leading national provider of reverse mortgages, with over 40 years of service. HEB is the only federally regulated bank specialized for Canadians 55 and better. With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to use what they’ve built to live well, help their family, or plan their legacy by providing a secure way to access equity from their most strategic investment – their home.

CHIP Reverse Mortgage: There's No Retirement Like Home

Skrevet af virksomheden

The CHIP Reverse Mortgage by HomeEquity Bank provides Canadian homeowners 55+ with a safe, simple solution to retire in the home they love. Access up to 55% of your home equity without ever needing to move or sell. Whether planned or unexpected costs arise, the CHIP Program provides peace of mind by allowing you to live retirement on your terms without having to worry about monthly mortgage payments.

Learn More About the CHIP Reverse Mortgage


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

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Bedømt til 5 ud af 5 stjerner

Positive experience navigating Application for our Mortgage

We found that Agnes Letkeman guiding us through the process of applying for our mortgage an excellent process. She was clear in the steps and our questions. She was very patient with us we never felt pressured from her and were comfortable every step of the way.

27. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi JK,

Thank you for the great review. We’re glad that Agnes was patient and clear throughout the process. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

EXCEPTIONAL Customer Service and Assistance throughout the process.

From the first telephone call, throughout the process, and until the funding was approved, I've had a great experience working with Niel Palit. Niel was always professional, thorough and helpful, patient, friendly and kind. He kept me informed on the progress of my application, and helped me through the steps required in a mortgage process. Niel's information and instructions were always very clear, and this made it easier for me to make the necessary decisions. I realize that I was not the easiest client Niel has worked with, as I was not always readily available when 'next steps' needed to be taken. The exceptional and patient customer service Niel provided was what helped me to make the ongoing decisions required to finalize my application.
I know that Niel frequently worked outside his regular business hours to make this a smooth and rewarding process for me, and I appreciate having had the opportunity to work Niel and the Home Equity Bank.

27. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi C.F

Thank you for the great review. We’re glad that Niel provided exceptional and professional customer service. We’ll be sure to pass along your kind words. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

ease of help

anytime i has a question someone was there with helpful information i had to make changes at the last minute and everything went smoothly

13. januar 2026
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Greg and Leslie,

Thank you for the great review. We’re happy our team was helpful and ensured the process went smoothly. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Niel explained us in detail about…

Niel explained us in detail about reverse mortgage since last October.

15. oktober 2025
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Theodor,

Thank you for the 5-star review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Excellent help from Home Equity Bank

We had excellent help from both Steve Chubby and Sam Sinclair. They were both friendly and helpful, and explained things in a clear and forthright manner. They very much put us at ease in negotiating through this process and we are very grateful.

23. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Stephen,

Thank you for the great review. We’re glad that Steve and Sam were able to put you at ease and explained everything clearly. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Very helpful and thorough

Although I did a lot of research independently, my mortgage specialist, Mike Wells was extremely thorough, made sure I understood what was involved in a reverse mortgage and answered all my questions thoughtfully and honestly. I never felt pressured to proceed and he kept me updated throughout the process.

21. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Dawn,

Thank you for the great review. We’re thrilled Mike was thorough and kept you informed throughout the process. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

I made error on submission which is…

I made error on submission which is usually toxic with a bank. Mike helped me make corrections and made it work. Thanks to him. Thanx

24. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Doug,

Thank you for the 5-star review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

We are very pleased with the assistance…Great customer service.

We are very pleased with the assistance we received from Neil Sharma in order to receive our Chip Mortgage. It will hopefully allow us to enjoy our retirement years in relaxed comfort.

23. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Marsha,

Thank you for the 5-star review. We’re glad you enjoyed working with Neil. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Professionals at their Best

My experience from start to finish was excellent accredited to the customer service, the refinance and underwriting team. They are professionals who answered all my questions clearly and made the process easy and seamless. They took the time to understand my situation. I wish to thank all the staff who assisted on my file, Ryan you are respectful, patient and a pleasure to work with.

23. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Debby,

Thank you for the great review. We’re always aim to deliver exceptional customer service and we are thrilled we hit the mark! Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Excellent Service and Follow up with…

Excellent Service and Follow up with Agent Helen Yee and Dorothy Kerr from Home Equity Bank regarding my
Chip Reverse Mortgage : ) : )

10. oktober 2025
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Johnni,

Thank you for the 5-star review. We’re glad you found our service excellent. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

The HEB representative Neil P

The HEB representative, Neil was an excellent communicator and explained the Chip Reverse Mortgage very well. He always made sure we understood all the different aspects and kept in constant contact right up to when we received our funds. He answered messages and phone calls in a timely manner. We would recommend this service to our friends.

22. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Don,

Thank you for the great review. We’re thrilled Neil was responsive and helped you informed throughout the process. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 1 ud af 5 stjerner

Watch out.

Everything was confusing, nothing was clearly explained, and it really seemed like they were trying to push people toward losing their homes instead of helping them keep them. Please be careful and look elsewhere.

1. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Sofia,
Thank you for your feedback. We truly appreciate your input, as it plays an important role in our commitment to delivering top-quality customer service. Your comments have been shared with the appropriate team. If you’d like to discuss this further, please don’t hesitate to contact us at wecare@heb.ca.

Bedømt til 5 ud af 5 stjerner

Paid attention to my situation and…

Paid attention to my situation and explained step by step how it works. Was like a friend when speaking.

21. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Laura,

Thank you for the 5-star review. We’re glad you enjoyed speaking with our staff. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Dear Chip Team

Dear Chip Team
i am writing to share my gratitude for your help in securing a chip reverse mortgage.
thanks to your team especially anthony gitto for making this happen
Anthony has been able to convert some of my home equity into tax free cash,allowing me to pay off debt and enjoy my retirement without worrying about monthly high interest credit card payments and it has provided me with tremendous financial stability.
thank you anthony for making this process smooth and putting a smile on my face again.

21. januar 2026
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Lindsay,

Thank you for the great review. We’re glad you found the process smooth and that you have a smile on your face again. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 1 ud af 5 stjerner

No transparency

No transparency. Rate they give you is actually wrong as they calculate it per month not per year. Instead of 65.000$ interest in 5 years on 190,000$ loan it will cost 10,000$ EXTRA charge. No explanation. You sign 100 papers BUT NOTHING about full disclosure charges, YOU suppose to call and inquire about miscalculation to discover that their formula is totally different and of course in their favour. Instead of paying 65,000 ? In 5 years, I will have to pay 10,000$ EXTRA as they compound interest on monthly basis. So instead of 6,7% interest it will ACTUALLY be 8% interest!!!

30. december 2025
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Miro,
Thank you for your feedback. We value your input, as it plays an important role in our commitment to delivering top-quality customer service. A complaint has been logged and a member of our Customer Care team will contact you to discuss your concerns.

Bedømt til 5 ud af 5 stjerner

good communication

good communication

20. januar 2026
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Janet,

Thank you for the 5-star review. We’re happy you were satisfied with our communication. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Home Equity Bank

Our mortgage specialist, Holly Hoy, was excellent and answered and explained all our questions and concerns. This type of mortgage was perfect for our situation. With the exception of a couple of computer hiccups it was a relatively smooth process. We thank Holly for her incredible patience.

27. november 2025
Uopfordret anmeldelse
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Carol,

Thank you for the 5-star review. We’re glad Holly was able to answer all of your questions. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Relax and enjoy retirement …

Vivianne made our experience so smooth and easy
Thank you for going above and beyond helping us
Nicole and Geulee

19. januar 2026
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Geulee,

Thank you for the great review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Bedømt til 5 ud af 5 stjerner

Great option for my circumstances.

I did a lot of research before I went ahead with the mortgage. I worked with a great broker who answered all my questions. This is a good option for many people depending on your circumstances. I highly recommend looking into it and not prejudging before you look at all the numbers and options they give you.

19. januar 2026
CHIP Reverse Mortgage-logo

Besvarelse fra CHIP Reverse Mortgage

Hi Cheryl,

Thank you for the 5-star review. Thanks for choosing HomeEquity Bank!

Sincerely,
HomeEquity Bank Client Relations

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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