Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Se mere
Virksomheden har svaret
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Se mere
Virksomheden har svaret
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Kontaktoplysninger
52 rue Clément Thomas, 33500, Libourne, Frankrig
- +33954286436
- contact@chateau.com
- chateau.com
3,2
Middel
188 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service with very swift delivery
Great service with very swift delivery. Wines are packaged well and plenty of notice given for delivery time/date.
13. juni 2019
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Thank you James for taking the time to leave us this eloquent comment.
Have a good tasting!
The Chateau.com Team
Wine in good condition
10. juni 2019
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Zhou Jian for this excellent comment.
We are happy to have given you satisfaction.
Have a good tasting!
Good price,good quality and very fast…
Good price,good quality and very fast delivery.
16. maj 2019
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Besvarelse fra Chateau.com
Thank you Giovanni for sharing your opinion.
We are delighted to see that we have given you complete satisfaction.
Have a good tasting!
Order one bottle that I have been told…
Order one bottle that I have been told it would be delivered within 5 days... now it’s 2 weeks... the bottle is still yet to arrive.
I ordered it for a birthday .. now I missed the window to present the gift.
7. maj 2019
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Besvarelse fra Chateau.com
Dear David,
We are very embarassed and understood your frustation. We did everything properly and ship your parcel on time. For a reason we don't know, the bottle is stopped at custom. We immediatly wrote them and are still waiting their answer. We have no phone to contact them, only an email (sent last week).
We always replyed you, we are here for that. Let me know what you suggest.
Thank you for your understanding again,
Team Chateau.com
Besvarelse fra Chateau.com
Thank you Magnus for this excellent comment.
We are pleased that you are satisfied with the delivery time of your order.
We always do our best to ensure that our customers are delivered as quickly as possible.
Besvarelse fra Chateau.com
Thank you Matthieu for this good comment. I wish you a good tasting!
Excellent Service!
25. marts 2019
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Besvarelse fra Chateau.com
Thank you for that good comment.
We are happy to have fulfilled your expectations.
good service
28. februar 2019
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Besvarelse fra Chateau.com
Thank you Dorothy for this comment. Our priority is the satisfaction of our customers.
very fast delivery +++ availability on…
very fast delivery +++ availability on the phone +++
28. januar 2019
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Thank you for these 5 stars!
We are happy to have brought you complete satisfaction.
We hope to see you soon!
Very trustful and fast delivery.
23. december 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Pedro for your 5 stars and comment.
It's always a pleasure for us to grant satisfaction.
Chateau.com
Besvarelse fra Chateau.com
Thank you Tim!
Customer satisfaction is a priority.
We hope to make you want to give us a fifth star when you place your next order.
I hope to see you soon!
The bottles were packaged in perfect…
The bottles were packaged in perfect condition. Very fast delivery.
21. november 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you very much for your comment.
We hope to see you on www.chateau.com
At your service,
Chateau.com
Excellent wine and excellent service.
29. oktober 2018
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Besvarelse fra Chateau.com
Thank you for that comment Graham.
We do our best to offer the finest range of wines at all prices.
And of course, we do everything we can to serve our customers as well as possible.
Perfect purchase...
From beginning to end it went perfectly! Quick correspondance and my bottles did arrive in perfect condition.
2. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
We thank you Izak Litwar for this complimentary comment.
We are happy that your package has been delivered quickly and in perfect condition.
Besvarelse fra Chateau.com
Thank you for this concise comment.
We are delighted that your shopping experience went well!
Great service
Great service. Delivered order from France to the UK in a timely and safe manner.
27. september 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Schlieben Oliver.
We do our best to ensure that our customers' parcels arrive on time and safely!
Trustful
Well selected wine lists, prompt & kind response. Trustful EN PRIMEURS, I like the most as an overseas individual buyer.
26. september 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
We thank you for this comment Kim Mi Kyoung.
We only offer FIRST wines that we have already purchased in order to be able to deliver them as soon as they are released.
Besvarelse fra Chateau.com
Thank you for this comment.
We are glad to have given you a complete satisfaction.
Two cases of Bordeaux purchased - excellent service
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase had been shipped. Wine was received the following day. Excellent service all round; will definitely use again.
25. september 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Maurice Littlewood for that complimentary comment.
As our business is to sell excellent wines, it would be a waste if it were overheated during delivery. This is why we offer our customers to delay their delivery so that the wines do not face any risk.
Excellent!
Excellent selection of really nice wines and great service and delivery!
25. september 2018
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Esa for this good comment.
We are pleased that you like our range of wines. And we are also happy that you have been appreciative of our services.
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