Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Se mere
Virksomheden har svaret
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Se mere
Virksomheden har svaret
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Kontaktoplysninger
52 rue Clément Thomas, 33500, Libourne, Frankrig
- +33954286436
- contact@chateau.com
- chateau.com
3,2
Middel
188 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Chateau.com was excellent
Chateau.com was excellent. And, so much quicker than I expected. Highly recommended.
15. september 2020
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Besvarelse fra Chateau.com
Hello John. Thank you for taking the time to evaluate us.
We are glad that you were fully satisfied with our services and our responsiveness.
Thank you for your confidence.
The Chateau.com team
I will certainly use this company…
I will certainly use this company again. The wines arrived in the UK within 4 working days of ordering and arrived on my doorstep next day. This is quicker than some orders I’ve made within the UK. Great choice of wines without having to buy in bulk. Thank you
10. august 2020
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Besvarelse fra Chateau.com
Thank you Nicholas for this 5 star review. We are delighted that your order was delivered quickly and smoothly.
Thank you for your confidence.
The Chateau.com team
Superb
Super fast shipping. Amazing champagne. Perfect as always. Many thanks.
10. august 2020
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Besvarelse fra Chateau.com
Thank you Paulius for this 5 stars comment. We are happy to see that you enjoyed our services and products.
Thanks for your confidence !
Team Chateau.com
Besvarelse fra Chateau.com
Thank you Petter Vedin for this 5-star review.
We are happy to see that your order went well, from purchase to delivery of your package.
We wish you an excellent tasting.
See you soon,
The Chateau.com team
Besvarelse fra Chateau.com
Thank you Günther for this 5-star review.
We are happy to see that you were fully satisfied with our services and wish you an amazing tasting!
See you soon
The Chateau.com team
Excellent état
Excellent état, que ce soit la bouteille et la caisse.
30. juli 2020
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Besvarelse fra Chateau.com
Merci Emanuel pour avoir pris le temps de nous adresser ce commentaire élogieux.
Nous sommes ravis de constater que vous êtes pleinement satisfait de votre commande.
Au plaisir de vous revoir bientôt,
L'équipe Chateau.com
Besvarelse fra Chateau.com
Thank you M.P. for this excellent comment.
We are happy to see that you have been fully satisfied with our services.
See you soon.
The Chateau.com team
Very happy with the price of the wine…
Very happy with the price of the wine and the delivery time. Arrived securely packaged and well presented. Recommended.
29. juni 2020
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Besvarelse fra Chateau.com
Thank you for taking the time to leave us this excellent comment. We are delighted to see that you have greatly appreciated both our prices and our services.
We wish you a good tasting and hope to see you soon!
The Chateau.com team
Poor customers satisfaction in US we say the answer is BS and I say is jock
3 week ago I have order for 828$ Bordeaux wine and was delivered not on time ,due to UPS.
The costumer service was proactive and help to Secure the delivery.
But the 4 bottles of chateau de la rivière 1975 were oxidate .
My emails and massages to have a answer/solution on this Issue as of today was not answered . This demonstrate a poor aftershaves support and a very bad customers satisfactions attitude
4. juni 2020
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Dear Mr. Kalomiris,
We're sorry to see the note and the comment you left us.
Indeed, we have responded as best we could to your queries about the delay in delivery of your order due to the disruption caused by the Covid-19. As you say, we have been proactive and helped to secure the delivery of your order.
The 4 bottles of Château la Riviere 1975 left our warehouse in a state of conservation corresponding to the information provided on their product page. We make it a point of honour to give as much information as possible to our customers so that they can make informed choices when making their purchases.
Unfortunately, despite our extensive expertise in the bottles we sell, we cannot guarantee that the wine will be to your taste. This is one of the hazards of wine tasting, especially with older vintages.
Perhaps you should have asked us for advice before buying them? We could surely have directed you to wines more suited to your tastes.
This would have avoided both your disappointment with the wines you received, and ours after we had done our job to the best of our ability.
Best regards,
Team chateau.com
Missing Delivery
Hello, I am posting my complaint on here because you have not replied to my mail and nobody is answering the phone. I placed order IN200400076 on 30/04, payment was taken but no delivery has been received. My friend placed the same order (upon my recommendation) and his order also has not been received. Please contact me with information on this delivery. For other potential purchasers beware of this company - see previous review.
19. maj 2020
Uopfordret anmeldelse
Awesome Job!!!!
4/3/20
Wine Chateau, Awesome job!! Ordered some product from you and received it a day later. Very surprised and very happy. Thank you for your great service.
Mike C.
Broomall
4. april 2020
Uopfordret anmeldelse
se alargo mucho la entrega
se alargo mucho la entrega , no se las razones , por lo demas muy bien
31. marts 2020
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Hola Manu y gracias por este comentario positivo!
Tu pedido tardó un poco en llegar ya que era un vino en stock en una de nuestras bodegas asociadas. Tuvimos que recibir y evaluar el producto antes de enviárselo para respetar nuestra carta de calidad y darle completa satisfacción.
Gracias por su confianza.
El equipo de Chateau.com
-----------------------------------
Hello Manu and thank you for this positive comment!
It took a while for your order to reach you as it was a wine in stock at one of our partner wineries. We had to receive and appraise the product before sending it to you in order to respect our quality charter and give you complete satisfaction.
Thank you for your confidence.
The Chateau.com Team
The handling was perfect
The handling was perfect! I ordered a bottle of vintage champagne from 2004 that I couldn't find in the Netherlands (for a normal price). Ordered on Thursdays and delivered on Monday!
20. januar 2020
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Danny van Zomeren for this excellent review.
We are happy to see that you are completely satisfied with your shopping experience in our online shop.
Customer satisfaction is our number one priority.
Finalement
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'ordre..
Je suis donc très satisfait de ce fournisseur et lui accorde désormais toute ma confiance.
Bien cordialement
3. januar 2020
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Nous vous remercions d'avoir pris le temps de corriger votre avis précédent.
Malgré tous nos efforts pour apporter une entière satisfaction à notre clientèle, un problème technique peut toujours survenir. Néanmoins, nous mettons un point d'honneur à toujours apporter une solution satisfaisante à nos clients dans les plus brefs délais.
A votre service,
L'Equipe Chateau.com
found wine that i could not find…
found wine that i could not find anywere else
delivered promply
good experience
27. december 2019
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Robert for that excellent comment.
We are happy to see that your shopping experience went perfectly.
At your service,
Team Chateau.com
All odered bottles delivered just in…
All odered bottles delivered just in time in the proper place.
16. december 2019
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Sergey for this excellent comment.
We're happy to see that your order was delivered on time.
We wish you a good tasting and Happy Holidays!
At your sevice,
The Chateau.com Team
Besvarelse fra Chateau.com
Grazie Michele per aver condiviso i tuoi pensieri sulla tua esperienza di acquisto sul nostro negozio online.
Siamo lieti di vedere che vi abbiamo dato piena soddisfazione.
Buone feste e buon gusto!
----
Thank you Michele for sharing your thoughts on your shopping experience on our online store.
We are pleased to see that we have given you complete satisfaction.
Happy holidays and good tasting!
At your service,
The Chateau.com Team
Mails sans réponse...
Aucune réponse après 3 mails faisant suite à des offres proposées, cela ne fait pas très sérieux... même en étant un nouveau client...
11. december 2019
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Bonjour Monsieur,
Nous sommes désolé de n’avoir pas répondu à vos demandes.
Sachez que nous mettons tout en oeuvre pour répondre systématiquement aux demandes et propositions que nous recevons quotidiennement, mais il arrive parfois que nous oublions certains e-mails, soit par inadvertance, soit parce qu'ils sont considérés comme spam.
Aussi, si nous ne vous répondons pas par e-mail, il est aussi possible de nous contacter par télephone (nus rappelons systématiquement les messages laissés) ou bien encore par messagerie instantanée directement disponible via notre site
www.chateau.com
Nous restons à votre disposition si vous souhaitez nous contacter.
Bien cordialement,
L’Equipe Chateau
Little delay but very good service
9. december 2019
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Alessandro for this good comment.
We are sorry for the short delay in processing your order and we will do our best to provide you with complete satisfaction the next time you order.
At your service,
The Chateau.com Team
Service is excellent
Service is excellent ! Thank you very much.
3. december 2019
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Kazuchan for this excellent comment.
We are happy to see that you are fully satisfied with your order.
Enjoy your wines !
At your service,
Team Chateau.com
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