Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Se mere
Virksomheden har svaret
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Se mere
Virksomheden har svaret
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Kontaktoplysninger
52 rue Clément Thomas, 33500, Libourne, Frankrig
- +33954286436
- contact@chateau.com
- chateau.com
3,2
Middel
188 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har ikke besvaret negative anmeldelser
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Besvarelse fra Chateau.com
Thank you for taking the time to give us this 5-star rating.
We are happy to have been able to meet all your expectations.
Happy New Year 2021 and enjoy the tasting!
The Chateau.com team
Product ok - long Delivery Time
Product as I ordered, but it needs more than 3 Weeks till I get it
1. januar 2021
Besvarelse fra Chateau.com
Hello and thank you for taking the time to evaluate us.
We are sorry for the delay in delivery and sincerely apologize.
The holiday season and the COVID crisis have led to a massive influx of orders on the internet that carriers have not always managed to handle properly, resulting in delivery delays. Nevertheless, the unusual influx of orders seems to be diminishing back to pre-holiday levels and delivery problems are increasingly reduced.
We wish you a Happy New Year 2021!
Of course the quality of the wine was…
Of course the quality of the wine was as expected, simply awesome. The web store experience was fantastic and the product arrived on time expected and in perfect conditions. Congratulations for the excellent service to all the team
30. december 2020
Besvarelse fra Chateau.com
Thank you Martha for this 5 star rating.
We are delighted that you appreciated the quality of our wines and the navigation on our site.
We wish you a happy new year 2021.
The Chateau.com team
Besvarelse fra Chateau.com
Hello Stefan and thank you for taking the time to evaluate us.
We are happy to have given you complete satisfaction.
We wish you an excellent tasting and a happy new year 2021!
The Chateau.com team
Excellent service
Excellent service! My order arrived on time and iperfectly packed!
Great choices of wines, definitely recommended!
22. december 2020
Besvarelse fra Chateau.com
Thank you Miranda for this 5 star review.
We are delighted to have given you complete satisfaction and hope to see you again soon.
Happy Holidays and happy tasting!
The Chateau.com team
Besvarelse fra Chateau.com
Thank you Baptiste for this 5 stars comment.
We are glad to see that your purchasing experience has brought you complete satisfaction.
Happy Holidays and happy tasting!
The Chateau.com team
Besvarelse fra Chateau.com
Thank you for this excellent comment.
We are delighted to have, once again, met all your expectations.
Happy Holidays and happy tasting!
The Chateau.com team
Excellent service
I haven't tried the wines I ordered yet, but if the quality of the wines is in line with the quality of the service, packaging and presentation, I am fully confident that they will be amazing.
17. december 2020
Besvarelse fra Chateau.com
Thank you Dutchband for this excellent comment about the quality of our service as well as the packaging and protection of our wines. These are high quality wines, so they should arrive in the most beautiful presentation possible!
There is no doubt that you will appreciate your wines as much as their packaging.
Happy holidays and happy tasting!
The Chateau.com team
Besvarelse fra Chateau.com
Thank you for this 5-star review.
We have made every effort to ship orders as quickly as possible during this festive period. We are pleased to see that our efforts have paid off.
Happy Holidays!
Besvarelse fra Chateau.com
Merci Lenny Chengadoo pour cet avis 5 étoiles.
Nous sommes heureux que nos efforts pour expédier les colis le plus rapidement possible lors de cette période de fêtes aient aient payé et que vous soyez pleinement satisfait de votre expérience d'achat.
Joyeuses fêtes et à très bientôt !
L'équipe Chateau.com
Lorsque vous achetez des bouteilles de…
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de livraison mentionnait un lieu de domicile. Le résultat: essayez d'aller récupérer un colis à 20h le soir dans un local où les colis sont entassés les uns sur les autres sans aucune gestion du code barre.
c'est tout simplement impossible.... Chateaucom est responsable de toute la chaîne la personne au téléphone n'a pas à se cacher derrière UPS qui au demeurant est zéro en matière de service. oubliez moi !
10. december 2020
Besvarelse fra Chateau.com
Bonjour Annick,
Tout d'abord, nous tenons à vous assurer que nous comprenons votre désarroi vis à vis de cette livraison inacceptable en point relai (et pouvant potentiellement nuire à la qualité du vin).
Néanmoins, nous ne pouvons aucunement être tenus pour responsable de l'erreur d'un transporteur.
En effet, nous n'envoyons JAMAIS de vins en point relai et, comme vous l'avez mentionné vous-même, votre adresse de livraison complète figurait sur votre colis.
Ce problème de livraison, aussi inacceptable soit-il, est de l'entière responsabilité d'un ou plusieurs employés du transporteur mandaté.
Nous sommes désolés pour le préjudice subit et allons remonter cet incident au transporteur afin d'obtenir des clarifications ainsi qu'un éventuel dédommagement de leur part.
Nous vous souhaitons tout de même de joyeuses fêtes de fin d'année ainsi qu'une bonne dégustation.
Cordialement,
L'équipe Chateau.com
Bravo, des flacons rares en vente et livrés très vite
C'est sur ce site que j'ai trouvé la flacon que je cherchais. Le site est clair, on y trouve facilement ce que l'on cherche. J'ai eu un soucis lors du paiement mais suite à un coup de téléphone passé au service client, tout est rentré dans l'ordre. J'ai été livré très rapidement et dans un packaging digne de ce nom (caisson en polystyrène gardant le frais : top)
bravo et merci
10. december 2020
Besvarelse fra Chateau.com
Merci Wandrille Del Potro pour cet avis 5 étoiles !
Nous sommes heureux d'apprendre que votre expérience d'achat s'est bien déroulée, que vous appréciez notre boutique ainsi que nos prestations et livraison.
Nous mettons tout en œuvre pour apporter satisfaction à nos clients et voir un avis aussi élogieux est une belle récompense !
Bonne dégustations et joyeuses fêtes !
L'équipe Chateau.com
Besvarelse fra Chateau.com
Merci beaucoup pour ce commentaire 5 étoiles !
Nous sommes ravis que votre expérience d'achat se soit bien déroulée.
Au plaisir de vous revoir bientôt sur Chateau.com.
Et bonne dégustation !
L'équipe Chateau.com
They did an excellent job in quickly…
They did an excellent job in quickly delivering to Austria, thank you!
16. november 2020
Besvarelse fra Chateau.com
Thank you for taking the time to write us this 5-star review.
We are pleased that the delivery of your package went smoothly.
Thank you for your confidence!
We hope to see you soon ;)
The Chateau.com team
Besvarelse fra Chateau.com
Merci d'avoir pris le temps de nous écrire ce ce bon commentaire.
Nous sommes ravis d'apprendre que vous avez été satisfait de nos services.
Nous vous souhaitions une bonne dégustation.
A bientôt.
L'équipe Chateau.com
Besvarelse fra Chateau.com
Thank you Renee for this 5 star review.
We are happy that you are satisfied with our services.
We always take the utmost care in wrapping our parcels so that they are delivered to our customers in perfect condition.
Delivery too late
26. oktober 2020
Besvarelse fra Chateau.com
We are sorry to have disappointed you and sincerely apologize for the excessive delivery time.
In fact, 2 successive problems occurred:
- We proposed an offer at an unbeatable price in partnership with a supplier but we were not clear enough about the shipping time. This will not happen again.
- Your order has been delayed by the carrier which we do not explain. We are currently investigating to find out the reasons for the problem in order to prevent it from happening again.
Thank you for taking the time to evaluate us and for pointing out a weakness on our part. We will put in place measures to ensure that these problems do not happen again. Customer satisfaction will always be our highest priority.
Fair prices, good service
These guys have a good variety of great wines, at fair prices. Service is good, albeit the delivery package was damaged and wet. Wine was packed safely inside, though. I'll be buying from them again in the future.
13. oktober 2020
Besvarelse fra Chateau.com
Thank you Milton R. for taking the time to tell us what you think of our products and service.
We are sorry to hear that your package arrived damaged and wet. We will report this problem to our delivery service provider to clear it up.
However, we are reassured to know that your wines have not been damaged!
See you soon.
The Chateau.com team
Besvarelse fra Chateau.com
Thank you Sandra for taking the time to leave us this 5 star review.
We are happy to see that you received your order on time.
See you soon.
The Chateau.com team
Everything great as usual
Everything great as usual, many thanks 🍷😊
16. september 2020
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Thank you Vyacheslav for this 5 star review.
We are happy to see that we have again given you full satisfaction.
Thank you for your loyalty.
The Chateau.com team
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