Captions Anmeldelser 225

The Team was able to help with my question in less than a minute. They were on it and simplified for me. Thank you!

Great support team!
I've had some issues with exporting a few times, but the support team always gets back to me quickly and solves my problems every single time. Really appreciate their help!

Total rip-off. Each video is insanly expensive and if you don't like what they generated too bad. You are stuck paying for it even if they generate total garbage

Sam made it all so simple and fast. His expertise is top-notch and we are so appreciative of his fantastic service. Thank you!!!

Im using this past 2 years

the recent changes really not good mean before i can to the all works of my reel just in pro plan but now i want to pay 3x quality good but its limited with credit so im switching to another ai tool

Prompt service

I booked the app for one of my collaborators who used it for a while and was satisfied. I've got no experience of my own, other than that the service via mail was fast and responsive.

I left them a polite but critical comment pointing out the issues. They deleted it. Then they made my subscription stop working.

The subscription is paid, but not a single video gets processed — every attempt returns an error. Two days have already passed since I paid for it.

This is simply a scam.

Spoke with Sam and he or she was extremely helpful. Gave them a quick description of the issue I was dealing with and within minutes was given a tutorial on how to fix it and it worked. The only reason I’m giving my experience 4 stars instead of 5 is because the resolution wasn’t permanent but the way to fix the issue seems to consistently work. Besides that, Captions works great! 👍

I’ve only recently started using Captions, but so far I’m very impressed.

The app is incredibly useful and has already helped me save a lot of time when editing videos. The features are intuitive, and it makes the entire content creation process much faster and easier.

What really stood out to me, though, was the customer support. I accidentally purchased the annual subscription when I intended to buy the monthly plan. As soon as I contacted support through the chat, I received a response within minutes, and my refund request was already being processed shortly after.

Fast, professional, and helpful support makes a huge difference.

I I wanted to mention that I appreciate captions being fair and transparent about canceling my account because I no longer needed it. However, their customer service department, under the name Sam, was not helpful. He quickly explained what I needed to do and how to do it, even though the council was canceled. Despite this, I still recommend captions because they were honest and did not give me the runaround.

The UGC used are NOT accurate, the sound uses SUPER robotic. Do NOT buy this product, you are better off using your money somewhere else.

I absolutely love the app. Recently I need help from the support and it was flawless.

Apesar do transtorno inicial com a cobrança, fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento. Meu reembolso foi aprovado imediatamente, e todo o processo foi simples e transparente. Excelente suporte ao cliente., fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento.

Love and hate relationship.

I always have the feeling that it could be great app, but so many simple things that I expect are just not happening now for a long time. I feel that I am paying for something that I don't like, and as soon as I hear for some alternative option I would jump straight away - even if it was more expensive.

- Inconsistency :
I am switching between the desktop app and phone. The fonts are not synced, my custom templates are not synced. It is like I am using different apps with some similar features.

- No undo button. Sometimes I make some mistake and than have to do all over again and spend time making the mistake right instead of clicking undo.

- Exporting the video makes it choppy and glitchy on desktop app, and then I have to go back to older version of desktop to not export choppy videos (what is the point of new app then if it is worse?

- Sometimes it just doesn't transcribe bunch of words even if audio is perfect and no matter what I do...

- I switched from iOS to Android and what a surprise I got... CAPTIONS LITE APP. Wtf is that? Where is my TIMING option that I use regularly? Essential option basically. Totally stripped app, like someone copied the app but didn't want to put to much work into it...Disappointing and disgraceful. I literally googled some other app that I can use instead of that.

So many frustrating things happening and I am thinking if the developers could make this great and easy to use app - how on earth is possible that these simple and expected things are so poorly done...

Just put yourself in a position of a user, what would user want and need, this way it looks like nobody cares, just pay the subscription and f-off we'll give you whatever we think you need...

Captions is easy to use. It's straight forward, and the AI functions are fairly seamless. I have not encountered any issues using it. Most importantly, the app makes it an efficient content creation tool.

The app was great, made editing and designing reels for my small business so much easier. Customer service was solid as well.

Madess. I submitted a request this mornign and the feature was literally in my account within the hour. This tool is saving me so much time and money. Thank you.

Love the app,

Great customer service support and fast responses.

The response was fast and the solution to my problem worked. They have a really good team behind their support desk ;)