Im using this past 2 years the recent changes really not good mean before i can to the all works of my reel just in pro plan but now i want to pay 3x quality good but its limited with credit so im... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Im using this past 2 years the recent changes really not good mean before i can to the all works of my reel just in pro plan but now i want to pay 3x quality good but its limited with credit so im... Se mere
Virksomheden har svaret
I left them a polite but critical comment pointing out the issues. They deleted it. Then they made my subscription stop working. The subscription is paid, but not a single video gets processed —... Se mere
Virksomheden har svaret
Apesar do transtorno inicial com a cobrança, fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento. Meu reembolso foi aprovado imediatamente, e todo o processo foi simples e tra... Se mere
Virksomheden har svaret
The prompt reply email from a team member in their technical service department was incredible. We sent several emails back and forth over a 6 day period and they replied quickly every time! Further,... Se mere
Virksomheden har svaret
Captions is an AI-powered video creation company that helps creators, businesses, and teams produce professional-quality videos quickly and easily using generative AI. Founded in 2021 and headquartered in New York City, the company builds tools for automated editing, captioning, dubbing, AI avatars, and video generation. The platform is designed to simplify the video production process, enabling users to create social content, marketing campaigns, and multilingual videos without advanced editing skills. Features include automatic captions, eye contact correction, AI voice dubbing, scene editing, and realistic AI-generated avatars. Captions’ mission is to democratize video creation by closing the gap between “idea and video.” The company believes video is becoming the primary medium for communication and aims to make high-quality storytelling accessible to everyone. Backed by investors including Sequoia Capital, Andreessen Horowitz, Kleiner Perkins, and Adobe Ventures, the company has expanded into AI video research and foundational generative video technology under its broader parent brand, Mirage.
177 Huntington Ave Ste 1703 PMB 63183, 02115, Boston, USA
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 32 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The Team was able to help with my question in less than a minute. They were on it and simplified for me. Thank you!

Besvarelse fra Captions
Great support team!
I've had some issues with exporting a few times, but the support team always gets back to me quickly and solves my problems every single time. Really appreciate their help!

Besvarelse fra Captions
Total rip-off. Each video is insanly expensive and if you don't like what they generated too bad. You are stuck paying for it even if they generate total garbage

Besvarelse fra Captions
Sam made it all so simple and fast. His expertise is top-notch and we are so appreciative of his fantastic service. Thank you!!!

Besvarelse fra Captions
Im using this past 2 years
the recent changes really not good mean before i can to the all works of my reel just in pro plan but now i want to pay 3x quality good but its limited with credit so im switching to another ai tool

Besvarelse fra Captions
Prompt service
I booked the app for one of my collaborators who used it for a while and was satisfied. I've got no experience of my own, other than that the service via mail was fast and responsive.

Besvarelse fra Captions
I left them a polite but critical comment pointing out the issues. They deleted it. Then they made my subscription stop working.
The subscription is paid, but not a single video gets processed — every attempt returns an error. Two days have already passed since I paid for it.
This is simply a scam.

Besvarelse fra Captions
Spoke with Sam and he or she was extremely helpful. Gave them a quick description of the issue I was dealing with and within minutes was given a tutorial on how to fix it and it worked. The only reason I’m giving my experience 4 stars instead of 5 is because the resolution wasn’t permanent but the way to fix the issue seems to consistently work. Besides that, Captions works great! 👍

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I’ve only recently started using Captions, but so far I’m very impressed.
The app is incredibly useful and has already helped me save a lot of time when editing videos. The features are intuitive, and it makes the entire content creation process much faster and easier.
What really stood out to me, though, was the customer support. I accidentally purchased the annual subscription when I intended to buy the monthly plan. As soon as I contacted support through the chat, I received a response within minutes, and my refund request was already being processed shortly after.
Fast, professional, and helpful support makes a huge difference.

Besvarelse fra Captions
I I wanted to mention that I appreciate captions being fair and transparent about canceling my account because I no longer needed it. However, their customer service department, under the name Sam, was not helpful. He quickly explained what I needed to do and how to do it, even though the council was canceled. Despite this, I still recommend captions because they were honest and did not give me the runaround.

Besvarelse fra Captions
The UGC used are NOT accurate, the sound uses SUPER robotic. Do NOT buy this product, you are better off using your money somewhere else.

Besvarelse fra Captions
I absolutely love the app. Recently I need help from the support and it was flawless.

Besvarelse fra Captions
Apesar do transtorno inicial com a cobrança, fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento. Meu reembolso foi aprovado imediatamente, e todo o processo foi simples e transparente. Excelente suporte ao cliente., fiquei muito satisfeito com a rapidez e a seriedade da equipe no atendimento.

Besvarelse fra Captions
Love and hate relationship.
I always have the feeling that it could be great app, but so many simple things that I expect are just not happening now for a long time. I feel that I am paying for something that I don't like, and as soon as I hear for some alternative option I would jump straight away - even if it was more expensive.
- Inconsistency :
I am switching between the desktop app and phone. The fonts are not synced, my custom templates are not synced. It is like I am using different apps with some similar features.
- No undo button. Sometimes I make some mistake and than have to do all over again and spend time making the mistake right instead of clicking undo.
- Exporting the video makes it choppy and glitchy on desktop app, and then I have to go back to older version of desktop to not export choppy videos (what is the point of new app then if it is worse?
- Sometimes it just doesn't transcribe bunch of words even if audio is perfect and no matter what I do...
- I switched from iOS to Android and what a surprise I got... CAPTIONS LITE APP. Wtf is that? Where is my TIMING option that I use regularly? Essential option basically. Totally stripped app, like someone copied the app but didn't want to put to much work into it...Disappointing and disgraceful. I literally googled some other app that I can use instead of that.
So many frustrating things happening and I am thinking if the developers could make this great and easy to use app - how on earth is possible that these simple and expected things are so poorly done...
Just put yourself in a position of a user, what would user want and need, this way it looks like nobody cares, just pay the subscription and f-off we'll give you whatever we think you need...

Besvarelse fra Captions
Captions is easy to use. It's straight forward, and the AI functions are fairly seamless. I have not encountered any issues using it. Most importantly, the app makes it an efficient content creation tool.

Besvarelse fra Captions
The app was great, made editing and designing reels for my small business so much easier. Customer service was solid as well.

Besvarelse fra Captions
Madess. I submitted a request this mornign and the feature was literally in my account within the hour. This tool is saving me so much time and money. Thank you.

Besvarelse fra Captions
Love the app,
Great customer service support and fast responses.

Besvarelse fra Captions
The response was fast and the solution to my problem worked. They have a really good team behind their support desk ;)

Besvarelse fra Captions
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