By GlazeAnmeldelser 

Really great customer service. My mum bought me a gorgeous necklace from By Glaze for my birthday but u fortunately the clasp was a little dodgy and then the chain broke just a couple months after getting it. I emailed By Glaze and they sent a replacement, no problem and a free-post label to return the broken one. Was really impressed. Thank you

I've ordered a few pieces over the years and have been lucky enough to receive some as gifts. One of my 'wave' earrings broke recently (ordered Dec 2025) and I've really struggled to get a response from the company. I got one two days after first reaching out (fine) then didn't get another for 6 days, now 6 days later again I've tried chasing via email and instagram to no response. This is so frustrating as the cost is quite high for these pieces.

On a previous order one of my earrings also arrived unable to lock closed and I was advised to bend it back into shape. Again, for the cost I think this is really disappointing.

I also have two necklaces, one of which the chain snapped on so have been wearing the charm on a much cheaper chain.

In summary, I've found the quality of the pieces to be considerably lower than it should be, especially at such a high price point. The customer service has also been poor, and it's so sad as some of the designs are so lovely! Would not recommend this brand

I love my silver sand bar choker necklace. I always get compliments when I wear it. Outstanding communication and customer service. Will definitely be buying more pieces in the future ⭐️

I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful.
Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue… duh 🙄 Thank you.
The jewellery is fabulous too, just received the Sand necklace, gorgeous.

I love these earrings. I wore my last set of Glaze earrings every day for about 3 years. I lost one, so I had to buy another set.

Great quality. Suitable for showering, swimming in the sea, and really comfy to sleep in.

Beautiful jewellery and a great service.

I love this brand, have good quality products and these earrings are no exception. I have loads of their pieces and always get complements when wearing them.

I love this brand - gold jewellery is so beautiful and doesn’t tarnish at all. Also super fast delivery!!

A present for my daughter’s 40th she chose it. She loves the brand and its ethics. I was disappointed with the packaging. If I didn’t know it was glaze I would have thought it was a cheap product the way it arrived

Gorgeous jewellery and phenomenal customer service! Love buying from a female-founded small business too x

Beautiful necklaces and brilliant customer service. Thank you!

Bought as a gift for my daughter’s birthday.
The chain snapped first time she wore it.
Still in the process of acquiring replacement/refund.

Beautiful necklace, the perfect gift! Thank you

Les bijoux sont magnifiques, de qualité
Je suis ravie

Excellent service, beautiful jewellery. My moonstone gold ring is absolutely stunning! Thank you By Glaze!
Outstanding; Highly recommended!

Beautiful earrings and fast postage

Total scam. Placed order over a month ago. Got a confirmation that order was placed. Never received my ring. Money came out of my account, tried to contact them several times and absolutely no response. Will never shop there again

Bought a necklace for my partner and she absolutely loved it! Really good experience and would buy from again

Earrings bought as a present. Arrived quickly and in a presentation box. Recipient was very pleased with quality and wore them straight away.

Recently quite disappointed - I have always liked this brand, and live in my earrings and necklace - however i bought myself one of the signet rings a month or so ago following the birth of my son, and the gold is wearing off already.