Asssa Anmeldelser 127

Mucho cuidado con estos piratas médicos, en cuanto quieres darte de baja, por qué no puede hacer frente al pago mensual, te quieren cobrar un año entero, seguido de amenazas y extorsiones de su bufete de abogados, una auténtica vergüenza.... Hay más y mejores mutuas creedme.

Seit sieben Wochen quäle ich mich durch die schlechten Prozesse der Verischerung, beantworte immer wieder dieselben Fragen, sende Unterlagen etc. Leider ohne Ergebnis. Mein Auto wartet seit sieben Wochen auf Reparatur, da die Versicherung, obwohl ein klarer Falle, keine Freigabe erteilt.
Ich bin gezwungen einen Antwort einzuschalten, da ich seit sieben Wochen ohne Auto bin und kein Ende in Sicht ist. Absolut frustrierend, schlechtester und langsamster Service, den ich je erlebt habe.

Das Beratungsgespräch war sehr interessant und aufschlussreich. Edyta von ASSSA in Ciudad Quesada spricht unsere Sprache Deutsch. Wenn wir Hilfe benötigen oder noch Fragen haben können wir uns immer an das Team Quesada wenden.
Alles in allem ist es ein sehr nettes Team.

Seit wir bei ASSSA (2022) versichert sind, haben wir eine hervorragende medizinische Versorgung (Quiron) erhalten. Bei ASSSA fühlen wir uns in guten Händen gewusst, unsere Ansprechpartnerin (Edyta Zerkowska) ist immer für uns da. Die sachkundige Beratung bei ASSSA, die Freundlichkeit und die Professionalität hat uns SEHR überzeugt.

I have been with ASSSA for many years and the office I am dealing with is in Ciudad Quesada.
The team there is always very friendly and helpful, helping with anything that I am asking for in terms of arranging appointments. This definitely makes it an easier and more personal experience.
A special thank you to Edyta, who is always there for me, giving me that extra advise on best specialists to go to. She has been there for me almost from the beginning and I have always a very positive experience dealing with her and the rest of the team.

Lamentable! Te intentas dar de baja y porque alguien no hace su trabajo te obligan a pagar todo el año porque dicen que es cláusula contractual. En cambio cuando remarcas que te has dado de baja, te extorsionan diciendo que si pagas el 65 % de la anualidad te dan de baja inmediata pero eso sí no puedes usar la Mútua en proporción a ese 65%. A pesar de recalcar la situación económica en la que te encuentras y avisas precisamente para evitar impagos. No tienen vergüenza ni en el hecho en sí ni en el trato ni el tono de la Sra Jennifer Fernández de administración.
Obviamente este hecho se procederá a denunciar ante el colegio de Médicos y ante la Mediadora oficial de mútuas.

My experience with Asssa has always been amazing. Edyta from the Ciudad Quesada office is always so helpful and makes everything so easy, I never have to worry about anything. It really makes all the difference being able to go into an office and talk to someone in person than just dealing with a call center like with a lot of insurance companies.

ASSSA Seguros team in Ciudad Quesada has been amazing to me, if you communicate what you need they always help in any way possible and i would like to point out that Esther is always the best she helps me with everything explaining what i need to do and helps me feel secure & happy with my heath insurance so a massive thank you to Esther & ASSSA team seguros for all that you do!

We appreciate you very much me and my family !

Frankey Frain

I cannot recommend Asssa in Quesda enough. I’ve had my policy for a few years now and have on occasion now needed to use it. Esther has not only helped me numerous times but her care and compassion for even the smallest of questions to my worries are always dealt with promptly and compassionately. As a family we really feel we always get the personal touch from Esther and do not hesitate to recommend Esther to anyone that needs insurance. She’s an absolute asset to this company and hope she’s appreciated as much as we appreciate all she does for us and the many others she looks after. This is what customer service is about!

Wir sind seit fast 2 Jahren bei der ASSSA, Quesada und werden von Sabine Segelecke betreut. Wir fühlen uns sehr gut betreut. Sie ist immer freundlich, zuverlässig und hört uns zu. Sie hat immer ein offenes Ohr für unsere Belange, gibt Hilfestellung, berät uns ausführlich, macht Termine für uns und hilft sogar bei gelegentlichen, telefonischen Übersetzungen beim Arzt. Wir können die ASSSA absolut empfehlen da zu der tollen Betreuung und Beratung auch das Preis-Leistungsverhältnis optimal ist. Danke auch an die netten und hilfsbereiten Kolleginnen der ASSSA Filiale, Quesada. Dirk und Yvonne Prause

I've been with ASSSA for a month and their process has been the most confusing, time-consuming and difficult I've ever come across. I tried to get a simple test and I had to return to the doctor 4 times, even then I was denied. I then tried to leave but because of the contract, I have to stay for 12 more months. ASSSA is the worst insurance by far. I would highly recommend anyone else because this has just become a massive waste of time and money.

Ich bin seit 29 Jahren bei ASSSA,
gleich als wir nach Spanien kamen sind wir bei ASSSA eingetreten und mehr als zufrieden.
Ich finde es hervorragend, wieviele deutsch und englischsprachige Ärzte angeschlossen sind.
Man bekommt immer gleich einen Termin.
Dagmar und Sophie vom Büro in Denia, abeiten schnell, sind freundlich und kümmern sich persönlich um alles.
Jetzt brauche ich einen Termin bei Oftalvist in Denia für eine Kontrolle und bekomme sofort einen Termin.

Trying to swing a new cancer diagnosis as a pre-existing condition, cancelling the oncology appointment, trying to get policy renewal cancelled - all sorts of underhanded techniques and leaving a patient with newly diagnosed cancer completely in the lurch. Shameful.
And yet, that is their job - making profits for the company and not giving one toss about patients.
Buyers beware.

The Asssa office in Ciudad Quesada have always gone the extra km to provided us with an outstanding service, from knowledgeable,friendly and professional staff who are always incredibly helpful, through to the Quiron Hospital, we have always and will continue to put our trust and our health in their hands
Star of the day goes to: Esther in the office.
Many thanks
David & Rita

Generally I have had a good experience with ASSSA.
Their representatives, Diane and Jane based in Mazarrón have been truly excellent. Very efficient, helpful and responsive.

Having been with Asssa for a couple of years I can honestly say I wouldn’t go anywhere else. Esther in the Quesada office goes above and beyond what is expected. I would go as far to say the face of the office - I was most surprised when I learnt she wasn’t the manager, she should be! Due to her diligence all appointments, queries are dealt with the utmost efficiency. 100% recommendation from our family and a big thank you.

Asssa Quesada office are super. The 3 ladies in the office are always ready with a smile to go the extra mile to serve us

I took out a Basic Medical Policy
With ASSSA as part of my Non Lucrative Visa almost two years ago! Unfortunately in the swings year of living here in Spain my health condition deteriorated and I was diagnosed with Prostate Cancer! The staff in the Orihuela Costs office arranged all my treatments via email and telephone conversations! Nothing has ever been too much trouble for them! They arranged the initial blood tests, then the Biopsy, MRI Scan and CT Scan. Whilst undergoing these thorough medical tests it was identified that I have High blood pressure. ASSSA approved me to see a Cardiologist and as a consequence I was sent to a Sleep Clinic where I have been diagnosed with sleep Apnea on top of my Cancer!!
ASSSA staff have been in constant contact with me in all my related medical problems ensuing that I was afforded the best service and treatment! I am now in recovery having had a Radical Prostectomy which ASSSA funded along with all my other treatment, they did it efficiently and effectively and they are currently working with me to resolve my Sleep Apnea issue. I can’t thank ASSSA and their staff enough for their help, advice and support and brilliant Service!

I was recently diagnosed with cancer and initially Asssa were good and I had a lot of tests but then when it came to treatment they failed, I was told I had exceeded my policy limits! I was not informed about these limits when I took out the policy and that I would be denied treatment, so I was shocked and very upset due to my condition. I had to go to the Spanish SIP health system to get treatment. I would not recommend Asssa for your health care

My wife and I have health care insurance at the La Zenia branch in Costa Blanca. When my wife needed medical assistance Irini assisted us from advice at the outset to arranging hospital appointments and Echo scan. Follow on appointments are also covered. What was a stressful time the process was easy and straightforward.
We are glad that we engaged ASSSA to cover our health insurance.
As an aside: Irini also arranged our yearly dental check-up and follow up x-rays. All included in the policy.