Aramex Anmeldelser 

Best service ever, the communication with them was fantastic.

Thank you Aramex

ARAMEX did not ship my parcel that was deposited in the ARAMEX box on Sunday, 26 May at the Nigel, Sharon Park Shopping Centre.
I called them numerous times today, 28 May without any joy.
I had to go and retrieve my parcel back sothat I can use a different courier service provider.
I forfeited my R120 packaging cost.
Not a good experience at all.

I feel very sad/sorry for everyone that received a terrible service from Aramex or Buffalo logistics. This was my 1st time using Aramex freight, and I had no choice as the international service provider uses both. My order was a little above R8k, and I was expecting to pay an arm for customs but it was very reasonable, below R2k and my order tracking was smooth. Yesterday Aramex tried to deliver my order but no one was home, I looked for a contact on goggle and within seconds an operator picked up, helped me change my address and this morning I received a call from them to say my parcel was out on delivery, and indeed - I received it an hour ago. My experience was very pleasant, although I was very scared after reading all the below reviews. I don't know how many times I had to calm myself down and hope for the best.

Absolute rubbish courier service. Saying they have been to the delivery address twice, and there has been nobody to receive the goods. What rubbish is this Aramex? We live at the address and work from that address, please stop lying, and get your backsides to the address and deliver the goods you bunch of useless human beings.

Aramex, You guys are CORRUPT!
You charge almost 21% for my customs on my order amount! Buffalo International NEVER charges anywhere close to that much!! I've had this issue with you guys before and you just keep quiet! Absolutely sickening! Aramex is slower than the company that is usually delivering. And you're 9% more expensive

I have placed an order on Nike.com which the product is coming from Netherlands which Normally takes up to 3-4 weeks as per terms and conditions , I placed the order on the 27th March and on the 8th i called in and spoke to a lady called Simone and told her that i really need this parcel by the 8th and she made Miracles and i received my parcel on the 8th April at 20h00 evening .i just want to compliment her and the 2 Courier guys that took time out of there time to deliver my parcel. Thank you guys you are appreciated.

I think aramex should fire their logistics managers , how can you say that Mitchell's Plain is a remote area in cape town , you clearly got no clue what you talking about , but plain and simple gues if you from anywhere 1st check who is doing tge logistics , if it's aramex let the seller change it , and for those of you who can chose you own logistics company internationally or local don't chose Aramex you will be left , frustrated and dissapointed in the level of incompetence shown from all its employees

On 2023/11/26 I ordered clothing from Boohoo, which was sent to my Aramex Global Shopper box in the UK.

The order was sent as 2 shipments, received by Aramex on 2023/11/29. As usual the upload of the invoice failed, and I had to literally beg Nomvuyo Shiba after 2 requests where she refused to do it.

Once the invoice was added to both shipments, I paid the shipment charges for both shipments on 2023/12/10 and 2023/12/17. I was then charged for the entire customs duty on the later, smaller shipment, which I paid, and the shipment was delivered on 2023/12/20. It only contained 2 of the items on the invoice (out of 7).

Subsequently I was again charged the full invoice customs value, in order to have the second shipment (containing the remaining 5 items) delivered. I refuse to do so, since I have already paid all shipment and customs charges for both shipments.

I have sent at least 8 emails, made 2 phone calls, 2 service requests on the website and 2 whatsapp calls. The whatsapp interactions (Talent and Edith) were so slow and imbecilic, it was laughable.

I have not received a single response from any of the above.

So now the remainder of my goods is being held hostage by Aramex, even though I have paid all fees.

And this is not the first time. The previous time I was quadruple charged, but that was eventually corrected.

I wonder what actually happens to these double charges. Do customs ever receive it?

I have been using Aramex for domestic couriering for many years, and for export for my own customers for the past few. I have always been happy with these services. Now I have to find replacements, since I can not trust that they will treat my customers any better than myself.

Very frustrating 😤 dear Aramex will I get my parcel or I should contact shein for refund you promised to deliver before Christmas but nothing yet I cannot wait for a parcel for a whole month yet I paid tax already,don't take our money if you cannot do you job.

Fast and efficient service from Buffalo Logistics and never had a problem with them👏🏻👏🏻👏🏻 Aramex is PATHETIC in their service!!!!!! My parcel been in JHB then Sandton then JHB then Sandton again for the last 12 days!!!!! Ordered on the 1st of December already🤦‍♀️🤦‍♀️🤦‍♀️

I dropped a parcel at pick n pay Kenilworth, My parcel was supposed to leave Cape Town on Friday last week. It was missing until this week Thursday and no one had a clear explaination where it went. For almost I week I could not get though to anyone to help me because I couldnt track my parcel. After 6 days I was told it would be arriving today and I was reassured it would be here before Christmas. This morning at 6am it was out for delivery but it never came and now its scheduled for the next business day!!! These contain Christmas gifts by the way so by the time they get here I would have spent 2 weeks waiting on a parcel that ought to have arrived within 2 DAYS!!!

Very disappointed. Parcel in JHB since 08/12/2023 from Shein. Taxes paid 2 weeks ago already. Friend ordered after me and received parcel yesterday through Buffalo (and it was also Shein). So, don't tell me it is shipment or whatever. Now I must buy extra presents for xmas. So frustrated.

ChuThis is my first time using Aramex I have been tracking my parcel since 11/12/23 all went good nd well then on the 13/12/23when I checked it showed parcel del.13/12/23nd they even gave the time when it was del...I checked with the receiver the next day but he did not receive the parcel so I went on there what's up chat again to track then they said it's in delivery will deliver before16:00 hours 15/12/23I chat to an agent to ask where is my parcel coz the receiver did not receive yet,..then they said parcel del 13/12/23nd they gave the time nd the person's name who signed then I asked them for proof quess what they send me documentation of the delivery slip that does not match the copy I have the waybel number does not even match mine...the agent i was chatting with did not even notice that until I brought it under her attention.....then her answer to me was sorry the agent uploaded the incorrect delivery slip under your waybel no.then she said they must now investigate what happened to my package.....I found this very very disturbing nd still I was left today with no answers from them yet

Very bad services,
Delay delivery,
No specific time,
No contact number,
No respond,
Keep closing tickets I opened without solving the issues

If there was an option to rate them -5 I would. Been waiting for my package for a week, they called on Monday informing that they won’t be able to deliver around the are as there is ongoing protest happening, which was true. The following day when I track the package it is marked as delivered. When I call, I find out that the useless driver gave the package to a random person. The person signed with their name which is different to mine, no last name no contact number. WHY not call me and ask if they can give the package to that person??
Now there’s a case opened, the driver was told to collect the goods where delivered, even now am still waiting for them to give me an update

Aramex does not qualify as a courier company in any equation.

Horrible service!!! Horrible enquiry handling...

Aramex is definite "No" for Courier Services. I have tried several times to enter my shipping details online but the app does not accept my Waybill number, not even when scanning it in. It indicates that it's processing, but this goes on for hours. The error on my side was that I accidentally put my documents in the courier bin on the 26th September, prior to downloading the app. What now??? How on earth am I going to track my documents??? I have sent several whatsapp messages to Aramex, no response!!!

Parcel got lost due to truck being looted. Company neglected to inform me of incident and refuse to offer reimbursement. Never use their Dropbox service! I was advised to report my complaint to ICASA.

The worst incompetent courier ever. They lie and update failed delivery when you don’t even receive a call. They update your details and say they will deliver and never deliver. Pathetic service. Don’t waste your money.