Aramex Anmeldelser 

This is a terrible company. They do not deliver on time and take no responsibility. They did not deliver a package I needed urgently, after telling me to wait until 6pm. They then simply told me they don’t have time to deliver today as promised and that I will get it on Monday. I needed it for today (Saturday). They did not even apologize or acknowledge their lack of service and to get hold of them is another mission. They simply just do not care about customers and delivering on time. It’s not the first time I have waited at home for a package and been promised delivery and they fail to deliver. Really useless company!

They don’t even deserve the 1 star,poor communication between the help service or whatever it is including drivers. I’ve only had 2 parcels being delivered by them but they are super bad,they don’t call when parcel is at the gate first parcel I had to track and see that it had been left at my gate for more than 5 hours post delivery the second delivery they did not call also like!?! I’m sick and tired !

Absolutely terrible service. Can’t get hold of customer service on any platform. My delivery is nowhere at the moment and I have been holding on WhatsApp and on a call for half an hour and still no answer. It’s impossible to contact Aramex to locate a parcel that should have been delivered 3 days ago.

I am have a business in the garden route. We've had massive issues with the drop box collections, lying to clients that parcels wasn't sent but then they didn't clean out boxes or scanned the parcels when at the depot. Even resorted to dropping it at the depot but then it stays in reception sometimes. Lies upon lies continuously. I have had Massive disputes with Candance and multiple people at the call Centre and now they simply can never give delivery dates and then drops the phone in my ear when I demand answers. Candance has in all my complaints only EVER Called me back once but yet answers calls from clients and bold face lie to them without getting any facts. Lying to me about pictures they took of the empty drop boxes but yet the staff at the dropbox Centre denies ever taking such pictures.

Call Centre staff is some of the rudest staff ever. When you try and give them a tracking number they keep quite and then rudely say Yes OR make mmm over you preventing them from hearing you and then turning it on you and then talking to you like a child.

There is only one Indian lady who is always so so helpful and kind I so wish I remembered her name as she sorts out my parcels right away but the others REFUSE.

I really DO NOT recommend them AT ALL.

I used Amarex twice in the past month and was very skeptical due to the negative reviews online
My experience, however was very good
I only give it a 4 because they did not deliver to my door but to Postnet as agreed, so that was fine

Totally Poor service, Rude behavior, very bed experience.

Do not pay advance untill your parcle is delivered.

Also check term and conditions first in quotation.

I had a product from 🇺🇸 USA …to SOUTH AFRICA 🇿🇦 it arrived earlier than it was suppose … and they delivered straight to my door step… and I had updates for my product in every stage of the transit

The Amelia who delivered my parcel claimed that she contacted me twice and almost send the parcel back to the sender because I was not home. She contacted me at 16h09 and 16h11. I contacted her at 16h36 and she delivered. She was not customer friendly and was unfair and almost rude in her manner of service.

Aramex South Africa customer service sucks. Much better courier services around.

My parcel was created on the 16th January it was suppose to arrive on Tuesday but it Thursday now,,,, on Tuesday it wrote "out for delivery" when I checked yesterday is went back to say "in transit" now I don't understand what must I do,,, when I try to call their numbers it says it does not exist. I regret leaving my parcel behind to be posted.

So i have this parcel that i have been waiting for since the 11th of November and it finally ended up in the hands of this disaster of a courier service..

we have been on a cat and mouse game since the 20th of december and finally they said they will be delivering on monday being yesterday, Yesterday passed and they didnt deliver and i contacted them and they said today, Today passed and now they are saying tommorow...

what a mess of a company.. slow and very indifferent customer care attendants..

I had one of the worst courier experiences I’ve ever encountered with Aramex.
I sent an Express Courier parcel from the Eastern Cape on Saturday, 3 January at 09:24 and was assured it would be delivered in Johannesburg by Tuesday, 6 January at the latest.
According to the tracking, the parcel went out for delivery on 6 January at 07:56, but it was never delivered. At 20:58, the status was updated to “Delivery failed – driver out of time.”
When I contacted the call centre, I was told the parcel had been sent out with a driver servicing the Boksburg area, despite the delivery address being in Randburg. This is a basic routing error that should not happen, especially for an express service.
I then spent the entire 7 January following up via emails and the call centre and was repeatedly assured that the parcel would be delivered by close of business. This did not happen. I even attempted to escalate the issue by emailing the Aramex Country Manager, but received no response.
In the end, after significant effort and frustration, I had to collect the parcel myself from Aramex, completely defeating the purpose of paying for an express courier service.
This experience shows poor logistics, poor communication, and a lack of accountability. I am extremely disappointed and expect an explanation and appropriate compensation for a service that was clearly not delivered as promised.

The company doesn't take them self seriously and doesn't care about their customers.I ordered on the 30th December and it was in their storage the next day,since the 31st it has stood still.We called every day since and they say they will deliver it but they just lie

"This company does not deserve a single star; the customer service is absolutely terrible. I have been waiting for my order for two weeks and have called every single day for an update.
I first spoke to Tamara, who failed to assist me. When I requested to speak with a manager, I was told that none were available to take my call. Instead, I was passed to Stacy, who claimed she was handling my case. However, she was not helpful at all; she claimed my parcel is 'with an agent,' which is incredibly confusing.
It is unacceptable that no manager is available to attend to my case. To make matters worse, I have now been told to contact the Durban branch myself because the current office is in Cape Town. This lack of accountability and coordination is unprofessional." Case No: 96900497

Helpless, useless and incompetent

This is the most shocking service I have come across in my life. Did not deliver after promising they would - without letting me know; every time you contact them you wait ages, then they don't listen to or answer what you ask, give vague and unrelated answers, then before you can ask them to clarify they shut down the request and you have to start again. Utter pathetic service. What a joke.

Their Store-to-door is a disaster, just like the parent company. I bought a sleeve, followed the instructions on it, scanned the QR code and got confirmation SMSs and emails but they have no record of my documents. I tried to contact their help line and they put me on hole for ages. What a hopeless, useless, incompetent company this is. And being on hole for so long tells you that there are many people who have the same problem. Rather use The Courier Guy or Post Net. And don't use Click Way either, because it's one of their subsidiary companies. The quote page won't work and their help bot and live agents are equally incompetent and inept. What a waste! Stay away from these people. One Star is too generous for the likes of this company.

Disappointing worst service I wouldn't recommend this company to even my worst enemy just a waste of time Ram couriers are the best as always regret why somone sent me a parcel using this courier company it's still in transit till now it's been 5 days I even gave up and bought the same item and it was delivered while this one was still in transit what a waste just let this company close 😒😒😒😒

I have been waiting forever for some herbal supplements that I order often and a matcha tea from Amazon. Suddenly I get a lot of emails about needing to show prescriptions from a doctor and paying extra fees. You can buy these products from Now over the counter in Spar, Dischem and most healthful stores in SA. I had to keep communicating with Pule who kept bombarding me with emails. When I asked if I could at least get my tea send, the fee was now R 550 last week it was R 400,-. After being on hold forever with bad music, a lady told my husband the reason why our order was held back was according to the " something something" rule, when he asked what something something is she couldn't answer, then Pule came on the phone mumbling away. It was like farce or a bad comedy show. I don't understand how Aramex can let people like that with poor English and customer skills let alone lack of efficiency and common sense answer the phone. I did not choose Aramex, Amazon chose them. But I have to deal with the time wasters.