Aramex Anmeldelser 

POOR SERVICE FROM ARAMEX SOUTH AFRICA

I dropped off a parcel at Pick n Pay on 21 October 2025, well before the daily cut-off time of 15:00. The parcel contained important business documents that needed to reach Pretoria by 11:00 on 23 October 2025.

Aramex advertises that parcels dropped off before 15:00 are collected the same day and delivered the following day. However, when I tracked my parcel the next morning (22 October 2025 at 10:00), it still hadn’t been collected from the Pick n Pay drop-off box.
I immediately contacted Aramex customer service to retrieve my parcel so I could make alternative courier arrangements, but I was told this was not possible. I then asked for my case to be escalated for urgent collection and delivery. A query was logged, yet four hours later (around 13:00), I received a call from Emelia, informing me that a third-party agent would be dispatched to collect the parcel — but delivery on the 23rd could not be guaranteed.

To make matters worse, I was told that I could go to the Pick n Pay myself and wait for their third-party agent to open the drop-off box if I wanted to retrieve my parcel.
This is absolutely unacceptable and unprofessional service from Aramex. For a company that promotes next-day delivery and reliable logistics, this experience was deeply disappointing.

I would not recommend Aramex South Africa to anyone — especially for time-sensitive or business-critical deliveries.

My shipment was created 30/09/2025, it’s been 6 working days and I still don’t have my parcel that I need by Friday. It’s so difficult to get ahold of anyone to speak to. I’ve always used this courier but I’m afraid this will be the last! This new Aramex nothing is working, I’m even struggling to log into my app!!!

Absolutely shocking service from Aramex South Africa. My parcel has been stuck at customs for over 4 weeks and I’ve been trying to deal with Sharon for the past 2 weeks just to get an invoice so I can pay the customs fine. No emails get answered, and when you finally manage to call, all you get are excuses and lies. The staff are beyond lazy and clearly don’t care about their customers. Aramex is by far the worst courier company I’ve ever dealt with — if you value your time and sanity, rather use DHL or FedEx. At least they know how to handle shipments professionally. I’ll never use Aramex again.

I have been with Aramex Cape Town since Jan 2021.
I have had 3 account managers who all have been very professional and lovely to work with.

My complaint is about fraudulent action.
I am still with them but looking for alternatives to use.
The fraud is where they charge you for PPX services on the Invoice but you use their DPX service which is about R300 to R400 cheaper. (reflected on the waybill) I have proof of every accusation.

PPX is a faster service whereas DPX is their economical option.
This has happened 4 times in the past few months and other times in the past also.

Is this done on purpose and fraudulent or done by incompetence? Either way I need to see someone fired !!

This is unacceptable !!!

If i could give 0 stars that would be too much. Horrible service paid customs 2 days ago still they said it's not pai,d, staff not getting back to you. I hope I never have to deal with aramex again. Everytime I want an answer I'm sorry for the inconvenience but no definitive answer. Why do I need to prove I paid something through their peach portel and they said it's not showing, 2 days it will, meaning my parcel would be rotting there cause people don't want to work. Disgusting!!!!!,

Disgusting

Indeed Aramex is the worst courier service. Their delivery service is too poor
and long, there's no contact to reach out to them. If you send them mail or call they don't respond

Useless delivery service from this company utterly and totally useless placed order last week still no delivery
MTL47307 That’s my order number!!
You have a what’s app service there just as useless too why have this if you can’t resolve an enquiry. Use a different service company if possible if I could give them a minus rating I would

Useless courier! 5 months - still no delivery. Taxes paid etc. Only automated messages of you put in a request for service.

I had an urgent delivery scheduled for this week through Aramex and, despite the tracking showing obvious delays, there was no proactive communication, no follow-up, and no real assistance when I reached out. I contacted them multiple times via live chat and all I received were vague replies or generic responses.

I planned work and deadlines around this delivery, and it’s incredibly frustrating to feel completely ignored by a company that’s meant to handle time-sensitive logistics.

This level of service is simply unacceptable. I won’t be using Aramex again and would advise others to think twice before trusting them with important deliveries.

I have the same complaint I had 9 months ago. Aramax driver lies and says they tried to deliver the package but never showed up. I was at home all day and even called their office to inform them that i am at home waiting and still no one showed up. Amazon thinks its saving money by using this unreliable courier company.

I ordered in China December 2024, my parcel arrived in South Africa January 2025, till today Aramex has not delivered my parcel. I was made to sign an AOL form, which was rejected and they had these bunch of excuses, a lady called Norma Ramaphafadza said she's doing an investigation with Aramex risk team till today, everyday there's a new story. No parcel and no refund.

Aramex is a bogus company, I will never recommend to anyone!

Today is the 18th Feb, 2025. I have just received a gift from a partner company that was sent to me in early December 2024. A gift of foodstuffs.

Thanks Aramex. Merry Christmas to you too.

They call it "overnight" store to door. I dropped a package at a Shoprite on Monday and after numerous calls to their offices it only got picked up late today. 4 days later. I called the Stellenbosch branch and they told me I should just wait. Called the call center and they told me they will provide feedback within an hour. Hours later I tried their Watsapp line and I recieved an email later the day that only 4 days later the parcel was picked up. The worse thing is no one takes responsibility. Not one apology from the people at their call center not one piece of feedback. Certainly won't recommend them to anyone.

If I could give 0 stars I would.
I expected a delivery last Friday, got a message early in the morning saying it will be delivered today. Surprise, it wasn’t. Update on the tracking system said it will be delayed to the next business day.

Come 15;00 today, I still haven’t received any updates. It’s pathetic how hard it is to get into contact with support team. It took two hours to hear from back anyone.

An excuse was made saying my delivery address was incomplete which is rubbish. So now with ‘updated’ address it’s going to take a further 72 hours.

Pathetic service, pathetic company.
Courier guy or DPd would’ve made a plan to let me know there was an issue and get my delivery to me on the expected date. If

I had a parcel collected on 27th of November and still no delivery, no movement or anything on the parcel it is pathetic. I have called and whatsapped and still awaiting feedback. They are absolutely useless and I do not recommend them at all

Aramex new Store-to-Door express parcel services is not just cost effective, but also hassle free from any paper warble's unless you don't have internet. It is totally digital, scan your QR code and create the shipment online in less than 3min. With life sms/email update as the parcel goes through the process every time they scan at the next point. Aramex express / store-to-door services is reliable and fast as well. I recommend them if you need over night with minimum cost and hassle free service.

Nothing update or feedback. Whatsapp poor response. I was not happy. Tax high

One star, simply because a 0 star review is not available. As a courier 0/5 and as a warehouse 0/5. Final score: 0/10

Worst service ever. My supplier sent a parcel from South Africa to Namibia, and almost a month after pickup, it still hasn't been sent. I'm very disappointed, and they are not answering their calls. I wasted R200 on airtime and lost over R22,000 because of this.