Apria Healthcare Anmeldelser 281

Received a "collection" call regarding a bill from Apria from 11/21 (it is now 12/22). I NEVER received a bill until after my phone call. I checked my balance by phone. It was $0. Talked to a CSR. Was told my insurance didn't pay from a 11/21 claim and the cost of supplies was applied to deductible. This is not true. I met my deductible. I contacted the insurance company. They paid 2/3 of the bill, but Apria needs to call them and finish filling out the paperwork so the check can be issued. I'm 2 hours into being on hold with Apria. They didn't file the claim until 9/22, they lied to me about that. The CSR's say they can't call Optima to find out what else they need to submit. They want me to do their job for them and I can't because I don't work there. The billing department is as bad as the order and shipping department. I am at my wits end with this company.

Apria fraudently charged me twice for amounts that were already paid by the insurance provider. They dont' run your claims through the insurance producer, and when the insurance provider sent detailed information showing that Apria illegally charged me, Apria refuses to make it right. Contacted BCBSIL fraud department and Dept of Insurance. Don't set up automatic reorders with them-that is how they illegally charge you but then don't refund the amounts. HORRIBLE COMPANY to deal with. Already wrote a very detailed online note to them but not even a call back.

Bought a CPAP accessory from Apria. When it didn't work, called Apria - no refund. When tried to review it, was told must create account. Created account, still can't review it. Tried to review company on it's web site - just like product review, the review section is there, but it doesn't lead anywhere. Would not recommend dealing with this company.

The medical practice that manages my Sleep Apnea diagnosis uses Apria to supply CPAP machines and supplies. Apria prefers that patients commit to a plan where Apria automatically resupplies the consumable items on a regular basis. Unfortunately, in the past the company has sent me the wrong sized items and has repeatedly billed me while providing little (if any) explanation of the charges. They state that my health insurance covers these costs, yet I have no evidence of my insurance being billed. The minimal supporting documentation and/or payment receipts that Apria has provided me in the past (after I have complained) has not even been adequate to fulfill my flexible spending account's requirements, and I have previously had to reimburse the flex spending account management company for payments made to Apria.

What adds to the frustration is that the "Apria Direct" site has no record of previous Apria supply purchases, and there are chronic account login issues with the "my.apria.com" website. Due to these issues, I have to order my supplies via phone as though it were 20 years ago.

The poor service and badly designed online system are so frustrating that I plan on telling my physician at my next appointment that I either need another option or I'll have to find a different provider who doesn't use Apria.

I have had a CPAP machine for over three years but CANNOT USE IT. I tried once again to use it but the pressure is cranked WAY TOO HIGH. I cannot fall asleep with this thing blowing in my face all night long. Tried to call. "Our office is closed. Call us back during our regular business hours 7 a.m. until 8 p.m."

I AM NOT TRYING TO FALL ASLEEP DURING THE DAY. WHEN I NEED HELP, WHEN I AM TRYING TO SLEEP, YOU CANNOT GET A HOLD OF THEM. "We will call you back tomorrow during our regular business hours."

Tomorrow is useless. I am trying to fall asleep at NIGHT. Now they will give me a call tomorrow while I am at work and have to leave my phone turned off! Not to mention I SLEEP AT NIGHT. NOT DURING THEIR REGULAR BUSINESS HOURS. How can a company that claims to be dedicated to helping your sleep disorder only have hours when I AM NOT TRYING TO FALL ASLEEP?

For THREE AND A HALF YEARS I have been dealing with this. "Have your PCP call us back with a new prescription." Had my doctor do that before but they NEVER TURNED DOWN THE PRESSURE. STARTS OFF OK BUT SLOWLY BUILDS UP SO HIGH IT KEEPS ME AWAKE.

Their support is USELESS if I can't get a hold of anybody.

OVER AND OVER AND OVER. I read a statistic that said 50% of all people that have a CPAP machine don't use them. THIS IS WHY!

Apria is horrible! They are supposed to permit the insurance company 30 days to render payment for submitted claims…but then immediately after they bill my insurance they charge my credit card. They continued to do this for several months until I called my insurance provider and they called Apria to tell them to STOP BILLING ME. of course they said it was a “mistake”…which is OBVIOUSLY not the case. They also keep sending me things I don’t use and then bill my insurance. I have considered going to another DME provider but I just don’t want to have to start all over again. If you haven’t already signed up…DONT!!! Don’t waste your time…

Worst company I’ve ever dealt with. Dishonest, fraudulent, incompetent. And after all the terrible customer service, with yet again another surprise charge to me credit card, I’m now being told I’m only renting the machine, rather than it being a purchase, as I paid for, and told Paige over the phone when I ordered the machine….and paid extra at that time, to PURCHASE, rather than rent. They send contact digitally, and to further make it easier to be deceptive, print “sales, service and rental agreement” at the top. Should send on for Sales, or one for Rental. Customer is supposed to notice that sales person incorrectly wrote in Rental, rather than Purchase. Given the overall poor service, I’m inclined to believe it’s done intentionally. And they charge many times more than a bunch of platica tubing should cost for the supplies. But from Amazon or CPAP Store for a fraction. Crooks.

The delivery person. (J.B.) did a top notch job. He called beforehand was prompt on his arrival and helped set up and explain everything. Previously we had some issues with Apria. This time it was all good. Great job J.B.!

I’ve gotten two different charges to my credit card over the past month coming from Apria. Mind you, I’ve never received receipts, documentation, or any notification of these charges.

Upon calling their billing department, they informed me that my card had been enrolled in auto-pay for co-pays at the time they collected my deductible to cover my CPAP. I never approved auto-pay and they never specifically asked me to opt-in.

Sending info on how to access information instead of forcing me to call, and being proactive about it would be a good first step for Apria.

Terrible customer service, nasty attitude and incompetent. CPAP machine was improperly calibrated by Apria rendering it unusable. I brought the machine back in person at my appointment time to find locked doors and no response to phone calls and knocking on their grime covered blackout glass doors. Another customer eventually exited allowing my entrance. They simply denied any responsibility even though they had calibrated the machine. They blamed the doctor, insurance company and me for the problem. Avoid this awful company if you have any choice.

this is an UPDATE on recent review of ONE STAR for APRIA: asa I posted my disppointment and mistreatment by Apria, I received a call from APRIA CUSTOMER CARE. Ms. Darlene @Social Media for APRIA took care of sorting things out and PUT EVERYTHING in order so I can continue using. This is normal for other companies, but in APRIA's case, posting on Social Media works!.

On August 17, 2022, I called Apria and requested C-PAP supplies.
Sometime thereafter, Apria shipped me supplies. I did not immediately need the supplies and did not open the box until this past weekend. When I did, I realized that they shipped is not what I ordered. Apparently, I received the wrong order.
I called Apria this morning (November 1) and explained my situation and was informed by them that I had 30 days from receipt of the items to contact them and request either a refund or a replacement. They refused to assist me further with this. No one tells you of a 30-day complaint time limit when you call (or I would have checked my supplies immediately upon receipt).
This was not my error; they sent me the wrong supplies, and they did not inform me of the 30-day complaint period. I should not be penalized for this.

Called last week to arrange pickup of my CPAP machine ...called this morning to confirm pickup...On hold for 25 minutes, when rep did finally stop the music and answer, I was annoyed and mentioned it...she was obviously bored and NOT apologetic (which I don't mind...I'm sick of being insincerely apologized to by "customer service") when I asked to speak with a supervisor, she simply hung up on me....clever girl!....and reflective of the attitude/demeanor Apria exudes...."we don't care...we don't have to"....So, idiot that I'm now feeling like, I get to call back wait another almost 30 minutes, to get another rep....I confirmed pickup for today.....CONFIRMED!! To my complete lack of surprise, no one showed up to pick up the machine.....I guess I get to start over! THANKS, APRIA! At least I know where I stand with you....and now YOU( and I hope a few thousand readers of this review) get to know where you stand with all of us.....we are your unwitting hostages, thanks to our insurance companies finding just one more "lowest bidder."

I spent 40 minutes on the phone being transferred
from one department to another. It seems no one knew that I returned a Cpap even though I had documentation.
Every time I call its at least a 20 minute wait and more when you get transferred. Horrible customer service.

I just received my nasal pillow ($70+ value) a week ago through mail, today is 10/8/2022, but I got a call from APRIA 2 days ago that I have a balance and if I don't pay it, they'll send it to Credit Collection!!!! This is not the first time that they threatened me or shall I say they harassed me! They got my credit card on file plus, I paid them with a check. They update their billing after a month they received the check as the Customer Service told me. AND THAT is so stupid! I'll find a way not to deal with this type of company.

A New CPAP was ordered on July 6, 2022 by a Technician who works at Kaiser in the Sleep Lab department. Three Months Go By and I never received the equipment. I called Apria and was informed that they cancelled the order without really attempting to contact me. They did not call the current number listed on my account or sent an email.

The customer service at this company Apria is unprofessional and rude. Their ineptness has placed my health in jeopardy.

I am very disappointed in the lack of care I have received from the sleep lab and Apria.

If you are forced to deal with this Kaiser Provider, be sure to stay on them personally, do not rely on either Kaiser or Apria to follow up about your health care issues. They do not give a damn anymore about their customers or patients healthcare needs.

Very disappointing - been with KP for two decades, care has really gone downhill.

If I could give negative stars I would. My doctor went through Apria for my CPAP device. Things went from horrible to atrocious almost immediately:
1) They immediately warned me there would be shipping delays "beyond their control" due to "supply chain issues" and it would take 3 to 6 months to get my device.
2) When the device arrived 3 months later, I noticed it didn't come in it's original packaging and there was a crumpled up notice that said that the unit is different from the one I paid for on the invoice but that it has "similar" functionality. I also noticed it had been re-boxed and possibly refurbished.
3) When I assembled the device, I noticed there was no headgear, nasal pillows, etc. that were definitely on the invoice that I had paid for.
4) I tried several times over the next month or so to get the headgear to no avail. Several of the people I were transferred to in the same company (allegedly) had no idea why I was transferred to them.
5) Rather than continue to deal with this incompetent organization, I decided to purchase the headgear and mask on my own out of my own pocket from a different company.

*****DO NOT....I REPEAT...DO NOT PURCHASE ANYTHING FROM THIS COMPANY*****

Our family has had repeat problems with Apria over the years. Their billing has overcharged us requiring us to send photocopies of payments to correct. When getting close to end of rental, they start mailing their bills out later & later so you can't make payment in time and risk getting a late fee. One MAJOR problem is that Kaiser fails to communicate with patients & family that they've placed an order. Someone from
Apria either calls to say we're delivering your item in 4 hrs or they call requiring you to sign a rental agreement for something you have no knowledge of. We've had them blindside us every time. One time we refused an item that we had no knowledge of when they showed up at our door, only to get a letter 2 wks later from Kaiser telling us they ordered the item. We no longer wish to deal with them & prefer to buy products out of pocket rather than rent via Kaiser. When they dropped off a hospital bed, one of the brakes was missing & it was obviously heavily used & scratched. The delivery guy was pressuring family to sign that was fully functional as he stood in front of the missing brake. Felt deceptive. Whole process is very unprofessional & it starts with Kaiser's lack of communication. Customer service guy was nice though.

I received a robo call saying that I needed to pay or be sent to collections...while I still had the equipment and before I received a bill.

Then when I called to find out what was going on I checked my automated balance. $50.49. That was two months ago. It still has that amount when I check it.

Even though my last payment has been long past received, a "customer service" phone rep, with a snotty tone, claimed to have not received it. "I see one, two. No three." After putting me on hold twice for two or more minutes.

I was warned by a medical professional to be cautious of them and their billing. I saved the robo call velied threat. I'm not surprised by these other reviews.

Last week, I was having problems with my ResMed Air Sense 10 CPAP unit that I got from APRIA "HEALTHCARE". I spent over 3 1/2 hours attempting to reach someone or at least get a commitment to be called back. I WAS NOT SUCCESSFUL. Although in the process I talked to people in at least 5 different states as I was forwarded through their utterly incompetent system. Their literature talks about having respiratory therapists available but they are IMPOSSIBLE TO REACH ! ! ! ! I never got help from them and finally got help through my HMO people.