Apria Healthcare Anmeldelser 281

Good quality equipment; their customer service is average. They deliver equipment quickly, (I got my CPAP from them), but, just TRY getting them to pick it up when you no longer need it! I have made two pick-up appointments for oxygen equipment rentals I've had for over three months and no longer need, and both times they've been no-shows! I hope they don't start charging me for the equipment! I'm going to have to call them AGAIN for a pick-up. It's getting aggravating!

This is the worse company I've ever dealt with. Example: I received a bill for $11.40. The date of the invoice was June 6. On June 14 I paid with a credit card via Apria's web site. On June 20 I get an automated call that I need to pay the bill to avoid further collection efforts. The bill isn't due for another 7 days and they are threatening collections! In addition, Medicare and my supplement company says I should owe $2 less then Apria says I owe. I pay the higher amount to avoid the aggravation, but it's an example of how bad this company is. AVOID THEM at all costs.

Apria Healthcare is the WORST CPAP suppler ever! I've been trying to get a replacement cpap for going on 2 years now when my cpap starting leaking horribly after only a couole years. I took another cpap test for my doctor and my doctor submitted and resubmitted EVERYTHING they needed for insurance. Longer story than that, but still no cpap. Haven't been able to get ahold of theall year. My insurance company said to have my doctor resubmit all to them and they will find me a new supplier.

Apria was bad a few yrs back and I quit using them however my dr sent a prescription to them so I gave them another chance. Sorry to say they are still totaly inept, poor to non existent cust svc. They seem to hire phone people who don't speak english. I ordered product but they sent it to the wrong address. First they didn't ship it cause I owed them $5.41 but instead of calling me they just cxld the order. Once I finally received the items I realized my cpap hose was cracked. I called and ordered a new one and they say the order was 'expedited' After waiting 10 days I called back to find out they have no record of the order and want me to start over. Its just not the incompetence its the constant e mails and phone solicitations. Just cause your on medicare it doesn't seem reasonable to try to load you up with every possible 'supply' just cause medicare will reimburse them for it. I just hate this firm.

Apria is a terrible company. Their phone lines have a long wait time and then you reach someone who is incompetent. It seems that recently their billing dept has been outsourced and if you try to resolve questions about your billing the reps are rude and unable to communicate in a manner that addresses your questions. I had a credit card on auto pay for the agreed upon amount of my monthly bill, but they over billed and placed unknown charges on the card. I had the card company dispute the charges and a fraud investigation has been opened.

Going through the phone tree is ridiculuous - it is time-consuming, repetitive, disrespectful to customers. Second, I used a credit card to pay a bill. Despite the fact that I've been charged, more than a week later it is still being processed in Apria's system. As they are showing an amount due on my account, I cannot re-order supplies. I hate Apria and will complain to Kaiser about poor service.

This company is a scam boiler room operation that offshores all customer service to the Philippines where well intentioned workers have limited scripts in their effort to resolve issues. They not only scam the US patients but the offshore workers they employ. I received a CPAP machine that did not work in August '22 and tried to have it picked up in September '22. They continued to bill me without picking up the machine and then started aggressive collection efforts for the increasing balance. I had approximately 25 documented conversations with offshore collectors wherein I told them the machine does not work and needs to be picked up. Every single time, they told me they needed to transfer me to the department that handles pickups, I waited on hold for between 5-10 minutes and then the call disconnected, EVERY SINGLE TIME. The phone number that one individual gave to call for pickups rings many times and then fails. Then in February '23 on a random day, I was out of town traveling and a Fedex guy showed up at my door to pick up the machine. Spoke with him through my Ring camera and arranged a day to come back the following week, which he did. Now I continue to get collection calls for the machine that never once worked and I cannot speak to ANYONE at Apria who isn't an offshore bill collector with zero ability to speak about this other than to say how sorry they are for my concerns. I don't understand how this company A) is still in business and B) has not been investigated and shut down by state attorneys general for abusing elderly patients. I will be filing complaints in Florida with our Office of Consumer Affairs and other government authorities that protect residents from this type of abuse. BEWARE OF DOING ANY BUSINESS WITH THIS COMPANY.

It is hard to talk to customer service it is an out sourced company from India It is hard to understand them and they do not get what you are saying you have to keep saying repeat that it is very upsetting . There are plenty of Americans that speak our language let them handle our calls

RE:APRIA Healthcare
Be aware of this company, they will do anything to get money out of customers.
I have tried for over a year to return equipment they delivered to my doorstep without my consent. I have called, sent messages and letters for this past year, a couple of times they scheduled a time to pick the equipment up, but never came.
Now they have sent the bill to a collection agency, and I am up for almost $100 for equipment I never authorized, never needed and never used!

My wife and I have been working with Bri R. at Apria in Louisville Co. She has provided outstanding customer service in providing my wife with an Oxygen Concentrator and me with a walker (Rollator). She returns calls promptly and is knowledgeable in all phases of her job.
She should be recognized by her managers for the great service she provides. Ted & Jan

They took my money and never sent the device. I have called the local branch 3 times and spent ~1.5 hours on hold without getting through to a human. There is no way to reach a human, as all service numbers route through to the local office. Seems to be a scam, or at best a completely inept company

This company does not care about their customers to have a sufficient number of employees to answer the phone. I have been calling for several days as my CPAP machine is broken and after holding for more than an hour I gave-up. If you are looking for a reliable durable medical equipment (DME) provider for your medical equipment needs I would look elsewhere as this company does not appear to be interested in properly servicing their customers. I would give Apria a negative star but lowest I can give is one star.

They were good at first but now they keep telling me that my CPAP order
has been shipped but hasn’t after almost two weeks. I have to go through them because I have Kaiser. The representative said she would push it forward.
When I called them about two days ago they said my order has been shipped but not so. Their excuse was they have to verify insurance a the beginning of the year which is a first for me. I’ve only been going to them for about two years but lately they have not impressed me.

called to change cpap mask style for something more comfortable. I was never told a refit option was available and that if this new mask didnt fit. I would be stuck with it. Mask didnt work for me and now I am out the money and cant use my mask for 6 months until im eligible for a new one. I will be switching companies.

Apria cannot fathom how this company can possible stay in business!! Got a list of CPAP suppliers from new Medicare company this was at top of the list it was close enough to home so went with them NOTHING but problems from the start!! On hold and hung up on twice! Had my Primary fax them script 3 times over a 3 weeks!! they claim they never got it!! called numerous times to check on status every time i don't see anything then OH wait have note here need script! Told them faxed 3 times can't find it or didn't get it! OK i'll play your silly game told them I'm going to hand deliver the script. Left work yesterday to drop off 2.6.23 arrived at office to find doors locked and no employees present!! arrived 3:50pm hours listed till 5PM! I'm saving you a bunch of headache if your smart enough to read and heed this review. Run the other WAY!! MY MISTAKE was not reading these OTHER reviews before trying to do business with this bunch!!

The billing department billed the wrong insurance. My only options given were to wait 6 weeks to get my money back or return the machine until they bill the appropriate insurance. It is their screwup, but the problem is all on you.

Apria company cheat their patients. They lied to me about having contacted my insurance company and lured me into signing a “low co-pay” contract with them promising that after three consecutive payments, sold by them medical equipment will be totally in my ownership. Soon after the contract was signed, they started charging me again and again on monthly basis. No one in Apria customer service could answer my multiple questions about what exactly they charged me for, monthly, for about a year. No one could tell me what the total sum of my purchase was, while the sum shown in their contract appeared to be complete fraud. Upon my research, Apria had never contacted my insurance. They just lied, and lied, and lied to me, to the BBB, to the governmental services where I tried to find justice. Before you even think of dealing with Apria, think whether you need to be lied to, cheated, and deal with all the Apria company dishonest ways of operation. Awful experience of dealing with the highly skilled fraud.

Got from hospital with an oxygen concentrator and 2 canisters to treat a more severe Covid. Not sure how long I’ll need it, but I intend to go back to work even with oxygen. Called the Colorado Springs location and the lady who answers calls is unable to help me solve some problems with the number of canisters. At first refused to let me speak to manager but finally said she’d give him a message. Then I come on this site and oh no! How did I get linked with this terrible company? I doubt I’ll ever get a call from her manger. I’m outta here as soon as I can get my doctor to change companies, IF there are any better. Seems supply and demand bring out the worst employees in the land. Lots of lost opportunity.

Today I went to the apria office in Modesto California to have my CPAP mask fitted and the respiratory therapist did not introduce himself to me. He was extremely rude and acted like I annoyed him he wanted to know if the mask s that I brought to his office had come in plastic bags I said yes and he asked did it come in the Box I said yes then he asked did you have to open the box? How in the world when I get the masks out of the box if I didn't open it. I am almost totally blind and he's trying to show me how to do something when I have 3% vision. Now I can use my CPAP machine because I had waited a week for this appointment unable to use the CPAP. I guess they're the only game in town so I have no choice but to continue to use them but they really need to work on their customer skills.

Do not trust this company. They will gather personal and health information on you for two months, force you to do all the leg work gathering your own records, and then they will ghost you stealing your data and probably selling it. Meanwhile you won't have the equipment you were promised and you'll have to ask your doctor to do everything again at a new company. I should have listened to by instincts when they refused to contact any doctors for me and refused to tell me what my cost would be until they had all my information. RUN AWAY.