Apria Healthcare Anmeldelser 281

Every comment about the abysmal customer service is spot on. Hampton Virginia office particularly bad. Multiple calls trying to get set up, repeatedly ask over and over for same information, they're just abusive. Try to go over the head of the manager and she'll lie about getting the district manager to call you.

I should have checked the company’s reviews and while I still had time ask my doctor to send my cpap RX to another company. There are lots to choose from in my case, it looks that they haven’t read any of the horrible reviews written here and elsewhere. Waited all day for my machine delivery, nobody showed. Called after the weekend and the only note the driver wrote is that I was not home. We were there all day preparing for New Year’s Eve. When I asked the telephone attendant if they called my number or what attempts they did to deliver she did not know. She then got offended because I was rightfully upset instead of apologizing on behalf of her company.

Absolutely a cutthroat company. They keep calling like collection agency. My doctor sounds like getting some kickback from this company. He was a pulmonary specialist and next thing he’s giving me this company to help me with my sleep apnea. This company never sent me any supplies but he’s charging me every month for supplies. It’s an Indian company and I think they’re located in India. The don’t listen to you what you’re trying to tell them and they keep saying what they need to say. Absolutely it’s a scam company.

If I could give a zero I would. From the beginning errors on timely delivery, product working and customer service is so bad I don’t see how they stay in business! 4 hr call response time, 3 day equipment delivery! I was just on hold half hour, and couldn’t leave a message. Web site wanted cust number to communicate, never given one! Shame on this business people are dependent on for breathing!

Apria is the worst company in the world. There is no point in writing a lengthy review, because nothing goes right with this company. There is no more to say than that.

Apria is impossible to deal with. I called in April to get CPAP supplies. I got a denial letter stating that they needed more documentation. They said they had no records before 2022 despite the fact they gave me my CPAP machine in 2020. For 6 months every time I ordered supplies it was denied by Apria not Medicare. Each time they told me another piece was missing. Even if all the demands they put out were correct they should have told me after the first denial everything that was necessary instead of one at a time. I finally got thru to a manager and she said I would get a call back the following day. When that did not happen I called again and was told that they sent me another denial letter. I reminded her that I was promised a phone call to explain what the current problem and once again she promised a call. Later that day I got a recorded message saying that my order request was denied. I started with Apria because I had an hmo at the time and I had no choice. I switched companies and one week later I have my supplies without having to deal with all the frustration Apria provides. Their customer service is abysmal. I called Medicare and they said all they could do is arrange for a 3 way phone call. Their recommendation was to switch companies

I just read a few reviews by others whose experience mirrors my own. This is a PATENTLY, BLATANTLY, DISHONEST company. Companies like this are a PART of the reason our healthcare system is in financial trouble. At least one other reviewer warned Kaiser patients: I am one!

Very long story! Short version - I was diagnosed with severe obstructive sleep apnea roughly two years ago. I received a CPAP machine for my specific needs from Apria and IMMEDIATELY learned of their corporate THIEVERY and FRAUD including charges for equipment NEVER ordered or delivered and double billing.

Within a couple of months I RETURNED the CPAP device (I am a retired FDA compliance officer. CPAP machines are regulated by the FDA as prescription medical devices). I THEN tried to BUY the same model outright. There are numerous reputable vendors available online.

I was NOT able to even though I had the required prescription for such a device. WHY NOT?? Because Kaiser has some kind of "agreement" to use Apria services exclusively. I COULD NOT have Medicare pay for the device without Kaiser participation and Kaiser REFUSED.

BTW, Outright purchase is half the price I (Kaiser and Medicare) are paying over 13 months and, as pointed out by another reviewer, this is NOT for ownership although Apria probably would not be able to resell a used device. The agreement is NOT RENT-to-BUY!

After desperately trying and failing for outright purchase with Medicare partial payment for half a year, I gave up and again obtained a device from Apria.

IMMEDIATELY, I received an "EXTRA" bill by "accident." I reported this to a Kaiser fraud investigator because Kaiser, too, would have received an "extra" bill. Unfortunately, as in my career, the investigator cannot discuss any investigation. I do NOT know if Kaiser took any action, but I DO know that Kaiser Mid-Atlantic is STILL tied to Apria.

Apria wants me to sign up for AUTO-PAY! NEVER!!! It is bad enough that they have my credit card number.

IF you are STUCK with this company, monitor ALL bills and statements carefully.

Apria needs to be honest with their customers they over charge constantly and you are told one fee and then they charge you a different fee it’s ridiculous! Now I’m being charged twice each month which was never communicated with me and the rate changed too. They over charge on the supplies too it’s a lot of money they are taking from me just to be told the machine is a loan after I pay it off!! So stop commiting fraudulent acts on customers and communicate and stop over charging! Thank you

Was billed twice and it took 6 months to receive a refund for the double billing. Today I received a phone call asking for payment AGAIN. The company is completely dishonest. They bill your insurance and you and feed off sick people who are not well enough to fight back against FRAUD.

SUE THEM! A CLASS ACTION SUIT MAY STOP THEM

Horrible. They charge you for services they already are paid for and make claims that your insurance is not paying. I would not recommend anyone use them if they have a choice. They charged me over 1000 dollars one month for past claims and call me back after 2 months asking for another 600. Complete scam artists.

While traveling my CPAP Pressure went from the normal setting of 5 to 17 in the middle of the night. Thursday September 21 2023. This morning, Monday September 25, 2023, after many calls I finally contacted a person who said they would have someone call ab out my problem. It's now 5.45 PM Hawaiian time and no one called. This is the worst service I have received on anything.

I suffer from sleep apnea. My doctor ordered a CPAP machine. The unit is defective. The water chamber does not work, and the machine does not stop automatically. I have called Apria no less than 10 times, and each time I am told that someone will call me. They never have. I am at my wits' end. This company has engaged in Deceptive Trade Practices with its fraudulent and false promises.

I will also file a complaint with the Better Business Bureau for the State of Georgia and with Medicare. I will also pursue any and all other avenues of relief

DO NOT BUY FROM THEM!

EVIL COMPANY THAT TORTURES PATIENTS!

Good luck if you are a Kaiser member and need any DME equipment, they will send you to APRIA evils and you have no alternatives thanks to their little exclusive agreement, you are stuck with them no matter what, they will take for months and let you died waiting before you get your DME from them , they are horrific, evil , just pure evil.

Apria is very cold blooded when it comes to caring for their customers when they are having issues with them. I was hospitalized for several months earlier this year, 2023. During my time in medical care, I used a PaP machine supplied by the hospital so I did not need to use my home machine. Apria could not contact me to renew my supplies during that time. Somehow, someone at Apria assumed I was not using my own machine in compliance to the Medicare requirements and so they influenced my insurance company (a Medicare Advantage Plan) to conclude that I was not using my machine, anymore. Now, when I was discharged from the hospital and returned home and tried to re-order a new CPaP mask and other supplies for my machine, Apria refused me on the basis of saying I was not using my machine and, therefore, I was NON-COMPLIANT according to Medicare requirements. This caused, in some way, my Medicare Advantage Plan to refuse to pay for any more CPaP supplies. When I contact my Plan and explained to them that I had been in the hospital using the hospital machine, this turned into a major issue that went on-and-on for over 6 weeks. Apria had made their decision that I was non-compliant during the time they could not reach me without ever looking at the data card from my machine or contacting my hospital which would have proved my compliance. I was confounded by the fact that my Plan had participated in this abuse of me since it was Clearly paying my hospital bills during my hospitalization. Instead of defending me and disproving Apria's unprofessional and unethical decision on this compliance issue, my Plan was seeming to not be acting in my interests in order to charge me for the machine which I paid for early on when I paid my copay upon receiving it months and months earlier. I got my Pulmonary doctor to fax my Compliance Data from my machine to Apria and to my Plan to clearly document that I was using my machine except for the period I was using the hospital device. Suddenly, Apria abandon their issued about my compliance and, then, accuse me of having an outstanding bill of more than $900 for the machine. They refuse to admit that I owned my machine after paying my copay. They refused to address those many previous months I was ordering and paying for re-supplies prior to my hospital stay. I called Apria many, many times during this dispute and each time I seemed to have to talk to a different Apria rep and have to re-explain my case over and over again. Each time, the reps were ignorant of the facts and seldom indicated to have even read the Notes in my account. One rep even told me that if I did not pay the outstanding balance on my account, her manage told her to tell me I should get my supplies from another company. At no time did Apria acknowledge that I need supplies to successfully continue my CPaP treatment during those 6 weeks of turmoil with them. I told them my old mask was leaking and I was not sleeping well during all those many weeks but they never, ever seemed to care. None of them never even sympathized with me or said they wanted to work out my issue eventually but in the meantime, would send my supplies. Apria is all about trying to squeeze out money from me that I do not owe them. Apria is COLD BLOODED and unprofessional. They should not be in the business of medical care, at all. Not at all!

Horrid customer service. Got new cpap and two days and a row they stood me up on Telehealth visits On how to use machine. Pitiful service. Typical in todays world. Do not expect any service. Horrid. I’d rate zero if I could

I have had the unfortunate luck to have to go through Apria for my insurance. I've experienced issues with Apria for years. The latest: My physician prescribed a new nasal mask on Friday. Today, Apria called and said they would send out the supplies. I asked what kind of supplies, they said the same as last year. I explained that's not what my doctor prescribed. Things went downhill from their. The person who called me disconnected when I asked for his supervisor. When I called back, Stephanie asnwered but her phone was cutting out. It's just not worth going to Apria. I'll by my supplies direct from spap.com.

Javier and Megan from the Ft Myers office are AMAZING!!!! They are always accommodating, go the extra mile, explain everything thoroughly, and do it with a smile. Keep up the great work you two, we appreciate you!!!!
Jackie and Mark O

I am 64 years old and this is the WORST company I have ever dealt with. The employees are not well-trained; you get different answers depending on who you speak to. Their website is atrocious and is USELESS as I have to call every time I need to order supplies. Phone wait times are sometimes over an HOUR on hold. Even my insurance company hates them. If I could give negative stars; I would!

CPAP supplies that were "automatically" sent to me from Apria were so expensive that I returned them. Even though they confirmed receipt of the supplies, Apria refused to return my payment. Luckily I used a credit card to pay them and I was able to successfully dispute the charge.

I had numerous problems with this company, including billing. I even had my insurance company on the line when getting yelled at one of their overseas CSR's. NEVER do business with them again!!!