Apria Healthcare Anmeldelser 281

My mother had Apria (she never lived with me). After she passed away someone from Apria came to MY house requesting the equipment. No adults were home, only my young daughter. Apria personnel "talked there way" into MY house to "look around" for the equipment. They even took a piece of equipment that did not belong to Apria and I had to call them when I returned home and get them to bring it back!

What kind of a company does that?! Horrible.

Never filled my order. It's been 10 business days since I ordered. They keep saying the order is in process...it's like they don't want your business?GOODBYE APRIA!!!

They do not have enough customer service phone staff to answer calls or even put you on hold. They will call you back hours after you leave a message. Terrible customer service!!

Since October 2023, I've been a customer of Apria. This company's customer service department is terrible. I'm supposed to get an automatic supply order every three months and they can never get the order right.

I recently received a face mask and full head gear for CPAP and they sent me the incorrect item. I called customer service twice and keep getting the run around. I cannot get a clear explanation on when I'll be receiving the correct order.
I also called my local branch in Plainview and was told they cannot help me. They mentioned that I'd have to speak with someone in Customer Service.
At this point I'm getting low on supplies and am frustrated with how I'm being treated as a customer and how the company is handling the issue with the incorrect order.

I hate Apria. So much confusion with them. They have no idea what they are doing. There was a confusion on a pick up order on their part. Now I am being billed over $4000 for equipment that I've been renting for $20 a month. Worst customer service ever. They sent me to collections without telling me there was an issue. The delivery/pickup guy lied and said he had come out multiple times and I refused to deal with him. Big lie. He only came once and I refused nothing. Terrible company. They never answer their phones.

I called several numbers before discovering that there is an Apria office nearby in San Luis Obispo, CA.
I left a message and when I didn't hear from them, I called and spoke with a wonderfully helpful and informative individual named Chris.
He had me at ease immediately as he listened to me and offered advice, which was exactly what I was looking for. He solved my problem and recommended that I speak to the Respitory Therapist who is at the office. In just 20 minutes I had my problem clarified and now I have a much better appreciation for Apria.
Mainly due to Chris. He was informative, kind, and so much help.

Since I started working with Apria I have had billing issues and tremendous confusion with my auto-deduct. I ordered a piece of equipment from them back in February. They charged my FSA debit card, which they sent me the receipt for, then turned around and told me they submitted the claim to my insurance company who only paid 80%, 80% of a bill I already paid with my FSA account. That's double dipping. I have spoken to numerous Customer Service Reps who have not been able to assist me with my issue, but continue to go back to a situation where they made an error and expect me to pay for the different. I have provided receipts, which they sent me and still they continue to avoid the issue. I have gotten cross, which I am sorry for, I have been hung up on numerous times, but I have spent countless hours on the phone with this company trying to resolve the issues only to be told that I owe this money, which I do not. When I asked to speak with a supervisor, I was told that they were just going to tell me the same thing.
Finally, I spoke to someone in Customer Service today who spoke to a supervisor who told her to remove the $6 charge and while her customer service was excellent, it doesn't fix the problem that my insurance company was charged for a piece of equipment I ALREADY PAID FOR with my FSA.

I have been an Apria Healthcare customer since 2009. I have never had a great experience. From the beginning, incompetent sleep care specialist giving me the wrong sized mask and setting up my bilevel incorrectly. But their service has declined over the years. My most recent experience will be my last.

It began with an in-home sleep study (worthless) to prove that I still have severe OSA. Then nearly two months to receive my new bilevel machine. Multiple faxes from Drs office to local Apria office went missing. I finally took matters into my own hands and scanned and e-mailed the order form with Rx to an Apria customer care rep.

I was finally qualified and looking forward to my new machine only to receive a lightly used machine! Yes, Apria delivered a used machine. It had 252 run hours on it when I received it. The machine itself had some indications of use and the major documentation and SD card were all missing.

I contacted the local Apria office and was told that they didn't know why the warehouse would ship a "used" machine, but they probably shipped what they had in stock and if I wanted a new machine, I may have to wait months for it. At the least, Apria should have been transparent about this practice. The customer purchase form that I e-signed should have stated that the equipment "may" be lightly used due to inventory issues.

Anyway, I can't trust this company and trust is important. I am sure they don't care, but I will take my supply business elsewhere.

Call the to ask question about their company and getting a CPAP setup. I told her, I have a script from my doctor and insurance. She said they only deal with the hospital and insurance companies.

Not a company I would deal with.

If you love sitting on the phone for an hour waiting for someone to pick up THIS is the supply firm you want! While on hold a message suggests using their website. Not exactly a novel way to waste one's time. The next hold message was to call the local facility, which I did. Their phone forwards to the SAME deep, black hole. There are no expletives sufficient to describe their crappy phone service. Their CFO needs a massive wedgie.

I agree with all of the negative reviews. I'm with Kaiser and they don't offer any options to Apria. My experience with them with my former insurance company, Blue Shield, was horrible. Overcharged for everything and charged for mysterious 'accessory' items I never received. They've been hounding me for years, but Kaiser doesn't offer any alternatives to them.

To begin with I'm a 20 yr. former employee retired, and I have had the unfortunate luck of needing a wound vac device called a KCI pump. First, they sent me home from the hospital on the wrong pump so the home nursing team would not treat me because they don't deal with this pump that they sent me home on and then it took nearly 2 more days to get a replacement pump when it failed to charge. But still the wrong pump. so 3 days in they finally got me the KCI pump but I still needed nursing which took an additional 2 days before the nursing service finally came. Finally, after a week the KCI pump failed, and they did bring another on Sunday evening. The driver who came was someone from the time I worked for Apria and he said the pump he had was the only pump left in the warehouse and I wouldn't have gotten it if a set-up didn't fail to come home. I find it amazing that a machine like this and so many users they only had 1 on hand which is why I was sent home with the wrong pump to begin with. How can a company the size of Apria not have sufficient stock on hand for new set-ups and replacements when needed for a critical care issue. Apria is not the company I knew and loved when I was there so many years ago and their after-hour responses are horrible as well this is to me a terrible fall from grace when patients needs are greatest. Please fix it before someone gets hurt. Returning to the hospital should never be the only option.

General incompetence at all levels. I moved from one city to another in the same state and they had to get my info faxed over because they don't have a central database. This shows incompetence at the highest level (CIO). The staff are equally incompetent. My doctor faxed a CPAP prescription over and they claimed they either didn't receive it or there was an error in it. They refused to call my doctor to get the details.

They are seriously the WORST.
I'VE REPORTED THEM TO THE ATTORNEY GENERAL'S OFFICE FOR INSURANCE FRAUD AND I SUGGEST YOU DO SO AS WELL.
Even when you prove to them they shouldn't have charged you and your insurance company calls them and CONFIRMS that fact, they say okay .. you'll get your refund in 10-14 business days. Finally you get a notice that there is a payment for $1.07 that you MUST claim within 24 hours or lose it... but they actually owe you $57.87 ... so you spend hours on the phone once again and they say... oops... we will send a new check... in 10-14 business days. . Then finally that check shows up and it's for $1.07... you spend HOURS (NO LIE HOURS) on the phone AGAIN... and oops... okay... we will send out another check in ... you guessed it 10-14 BUSINESS DAYS.
This company is literally the most frustrating group of thieves I've ever the misfortune of trying to do business with.
I've reported them to the Massachusetts Attorney General (they called me and are investigating) and the BBB ...
Run away... run far far away from these criminals.

I truly wish I could give them no stars none here in the state of California very awesome pulmonary doctor filed a complaint with Medicare against them … which I’m so glad that he did but here’s my issue they don’t know their head from their rear ends . I had three accounts YES three these workers are fly by night. It reminds me of a signed petitioner that stands out in front of Walmart. Do not use them the worst ever and I’m in Sacramento County and last year in September wanting to know how I can arrange for my equipment to be picked up since I was being switched over to Timberlake which is fantastic. And our cost factor is 1/4 of what Apria charges your provider BUT Here’s the issue this Gal walks back to check my account, she comes out she stated I’m still researching .. I can’t seem to find an account for you, Then she goes back again. Another 15 minutes later you don’t have an account - I looked at her and said you just are not looking in the right places I need to speak to your immediate supervisor. Well, of course, there was no immediate supervisor around. What a convenience

Sacramento County Apria .. Finally got switched over to Timberlake which is fantastic. BEWARE ask your provider to not use Apria - They’re really not capable of doing their job not at all and do beg your doctor if you need a CPAC, oxygen, whatever it may be any kind of medical equipment if it’s possible to use another medical equipment provider - now here comes the most interesting thing they’re billing is never right in their numbers they don’t know how to even add. I don’t understand in the computer like a billing program “figure that out” No, they got Silly folks there do not I warn you again do not use them. They are completely unprofessional, lack of customer service their equipment is crappy. They couldn’t send anybody out to service the equipment and I had them for 9 years. Oh maybe twice Don’t you think they would have at least enough common sense to say. We’ve taken into account that you’ve had your equipment for nine years. We have better equipment or let us exchange it out because they’re servicing. All it was was changing the filter and I could’ve done that .. Wash the son of a gun out and popped it back in and put the plastic in

but there is going to be a big lawsuit against them since they had a breach of information so good I hope they go under like out of business. All of those unprofessional lack of customer service should get booted

I found out that APRIA will auto renew my contract if I change medical insurance. The current contract is for 15 months of payments. If I change medical insurance during enrollment period a new contract will be signed with new insurance. REGARDLESS if I have only 2 payments left, they will sign a new contract for 15 more months. If i change the next year again, the same situation, renew for another 15 months. That means that the device could have been paid for 3 years ago but am still paying because of the contract resigned not for balance but for entire amount. THEY ARE A BAD COMPANY TO DEAL WITH.

The person to whom my calls are routed is totally dense, they don't have a clue as to the information Apria needs to process an order. Instead they ask for it in dribs and drabs. My physician's assistant is a saint for patiently giving them everything they ask for. As it is, what should have only taken a couple of days has now dragged out into three weeks, and is still going on. I was also told that they had experts that would discuss which machines and supplies would be best for me, only to change their mind and say they don't provide any such information.

Does NOT keep there own schedule! the customer support sucks, this business should be shut down!!

THEY NEED TO BE FIRED!

Worst experience every. They failed to confirm the delivery address which resulted in the equipment being routed to the wrong place and the order being delayed by hours. Once the address was correct they only delivered a part of the order. The driver lied to dispatch and said he was at the facility delivering the order (but he was there an hour earlier). When dispatch contacted the driver he failed to respond.

They were weeks late delivering equipment. It could no longer be used when they did respond. Then they demanded to pick up equipment the very day our mother passed. Then they no showed twice for the pick up.