Apria Healthcare Anmeldelser 281

My CPAP machine is making a whining noise that doesn't allow me to sleep. Called Apria and talked to the rudest rep in the history of the world. Said my machine was too new to be replaced and offered me either service at a place 50 miles away or a zoom meeting with a tech. When I questioned how I could be coached to fix my own machine I know nothing about she said "no need to be rude with me ma''am" and it escalated from there. I've been dealing with Apria for over 20 years and thank goodness my dealaings with them have been few since EVERY ONE has been problematic in some way.

My husband, with COPD & heart conditions, has been using oxygen since 7/2024. It has been difficult dealing with Apria. You get transferred and have to wait to talk to someone who usually can’t solve the problem.
Friday afternoon, 10/4/2024 I called billing regarding my current bill which says “This is the amount you owe $146.67. Please pay by 10/13/24.” “no Past Due Balance" Joan, in billing in the Oxnard office said I only owed $20.77. She took my credit card information and said there was no outstanding balance left on the account and gave me a confirmation number.
Then she said…."oh an amount of $133.62 was sent for collection in September." I said, the bill I have in front of me includes the $133.62 and says it is due by 10/13/24. She had no explanation about the discrepancy.
I’m very unhappy that my account was sent to a collection agency. It’s my understanding that a client has to be notified before that occurs.
I waited again to talk to a supervisor. Abraham B, who said he was a supervisor went on and on for another hour trying to explain how they could send a bill for an amount due several days hence and still have sent the
account to collection. He said he would pay the $133.62 with my credit
card that he had on file and that by Monday everything would be OK. I said I wanted something in writing and he said he couldn’t do that and he couldn’t notify the Collection agency. I asked for the name of his supervisor and he said he couldn’t give that out.

Worst medical supply company EVER. Ordered nebulizer filters 3+ months ago, today they delivered a whole new nebulizer.

I won't pay but will throw it in the box of erroneous deliveries from them for OVER A DECADE.

I’ve been wanting to get on CPAP for a while because I’m tired of feeling tired and crappy. Jump through all the hoops and finally got approved for one. Apria calls to discuss and the lady was very nice. She was very informative and talked me through the different kinds of masks. We decided on one that the hose goes over the top of the head and has a swivel because I tend to move a lot when I sleep. When it finally gets here, they sent the wrong mask, so I can’t start until they fix their screwup. I’m starting to understand why they have so many ones star reviews.

Do not buy from this company. I purchased a travel cpap from them - it was not covered by insurance and I paid out-of-pocket. I also bought an optional item (tube and muffler) that the salesperson said I might need.

It took them 7 days to begin the shipment. When finally received, an exact duplicate of the tube and muffler was already included in the box, but the promised travel pouch was NOT! Now I have 2 mufflers and no travel pouch.

The worst part was the pressure settings. Based on the prescription that I submitted, they were supposed to pre-set the device. They set it at the lowest point of the range (below the default level), so it could not use the "ramp" feature. I tried calling their respiratory technicians to adjust, but they are always at other meetings.

This company hires incompetent and unqualified salespeople to sell medical products to the public. Shameful!

They sell off the shelf products. Don't buy from them. Buy from other, legitimate dealers.

Terrible customer service
I'm going elsewhere but I feel others should know. They are trying to Bill me using insurance I've never had.
Managers hang up on you before resolving anything.
Spoke to a manager named Derrek and he was the worst. I'd give no stars if I could.

Ordered supplies on 8/13/24. Called on 8/28/24 as I have not received my order. C/S rep was not at all helpful She kept telling me that The order is in process and offered me a tracking #. I told the lady that it is not my place to have to track the order. She could not even confirm that the order has been shipped. The lady was very hard to understand. When I asked to speak to a manager I was put on hold for over 10 minutes and then the phone line went dead. I tried calling back several times only to receive the same old run a around. When it comes time to replace my equipment I will definately look to switch to another company. Grossly unprofessional.

DON'T!!! They are the absolute worst in DME and don't care that they are. Took more than a month to send my CPAP machine and of course it was wrong. Tried to get the right face mask starting June 13, 2024 it is now August 27, 2024. They have "escalated" my ticket 2 times and when I spoke with the representative today she said to "Sit tight". Her exact words. No estimated time of arrival. They didn't even have the mask. They will give you the run around, tell you they are "Escalating" your request and then you never hear from them again. I have reported them to my Insurance Company and will be doing the same with the Better Business Bureau and the Inspector General. They are HORRIBLE!

The local Apria center is rude. this is the 2nd machine to malfunction so I drove to them and was told I must have an appointment even though not one other person was in the building I wanted an adjustment to correct ramp pressure whih is like a tornado akk of a sudden and it will not come on sometimes and I wake up and it has turned off. So they are out to luch even thought the sign says hrs closed between 12.1pm. it is now 1:45. the girl tells me that bo one will be back from lunch for over an hour so go home [20 miles one direction]and we will call you. Your right, no one called. If there is another provider, I am ready to switch.

I am 69 years old and I have never ever had to deal with a company this incompetent. I have spent many hours on the phone with them. I have gone to my doctor to request transmitting information they say they never get even though the transmittal sheet shows that it always goes through. Then they say they got it only to cancel the order weeks later saying they never got it. They are not BBB accredited.
Never ever under any circumstances use this company or you will regret it.

What went wrong? EVERYTHING about this disaster of a company. It's relatively easy to reach their CPAP supply desk, based in the Philippines. Almost impossible to understand them and all they do is apologize for the inconvenience of screwing things up. Supplies, if delivered, take weeks and are usually wrong. If there were a way to change DME's, I'd be gone in a heartbeat. Best advice I can share is don't start with them.

The company is very slow to respond and when you call to find status you don't get any help at all. They just tell you that you may have to wait longer to find an answer. I then asked for a replenishment supply and was told they could not send that to me. That even though I was told when the Oxygen was delivered I could just call in 5.5 months to get another 6 mo supply. Apparently not, even though they are invoicing me monthly, they can't provide me more supplies? Totally ridiculous, it seems like they make the whole process much more difficult than it needs to be.

Every time I have to deal with apria it’s a problem.cant get out of their own way.can’t believe they stay in buisness

Horrible company. Frustrating and unbelievable. I have been using this company for five years because I’m kind of stuck with them and every three months when I order my CPAP Supplies they get it wrong. I have to make at least five phone calls to this place and argue with them. They have spoken to my insurance company and my private insurance company explained to them what I am entitled to, but yet they still refuse to send it to me. Today I got half my order, it’s getting worse and not better

Truly frustrating company to work with. They frequently force you to speak to poorly trained customer service workers who are difficult to communicate with and can't help you place orders or find your existing ones. It's like stepping back in time a good 20 years.

Terrible customer service. Cannot get anyone on the phone to sort things out.

Failed to get preauthorization from my insurance but sent them a $628 invoice for CPAP supplies which was denied. Then I found them dipping into my bank account. They never sent order confirmations or invoices. I blocked them at my bank and am waiting to see if they correct their errors

I'm looking for another supplier.

There is no email to write to. The phone menu is a mess. No one takes responsibility

The company has unethical customer service departrment, bunch of liars and don't tell you the truth about your order. Have been waiting for CPAP supplies for over a month. Going to look into other supply organizations. Can only take so much and want out of this pathetic organization. They have no compassion for patients.

I have been an Apria customer for more than 12 years. Service has been going downhill since their acquisition by Owens & Minor, Inc. i moved to Arizona from Washington in 2022 and changed medical insurance to Blue Cross/Blue Shield of Arizona. Because Apria can’t get their billing/claims submission correct, BC/BS keeps denying claims, so i have to pay. Apria billing dept is now in the Philippines; there are only five people in the USA working billing/claims problems. I am also having problems with the Apria Gilbert office communicating with my pulmonologist to get my oxygen equipment updated. Paperwork is “never received” by Apria and what they supposedly send is not received by my doctor (although Apria is the only company they have problems with). Apria is a nightmare, and no one in their system can help fix the problem.

They sent me the wrong supplies in April. I’ve been talking to them since to have it replaced. They still have not replaced nor will give me a refund for the money I paid them for it. Once I get my money back, I’m moving on to another company. Horrible!

I believe that Apria is a scam company. I got my machine in October of last year - ordered through my Doctor. My insurance company was billed over $874 one time, then $908 again the same month, then $981 the same month. I started receiving bills for over $50 then $45. I got so frustrated I returned the equipment less than 7 months after I received it.
I was told the company would pick up my machine on a tuesday at the end of the month. On Tuesday, no one showed so I called them. The lady told me they don't pick up equipment. I told her that I was told they would pick it up and she called me, in so many words, I was lying. When I told her I was not a liar she hung up on me. So my husband said let's pack up the equipment and take it in. So we did. In the parking lot they have a sign to park in a numbered parking spot and call the number and someone would be there to pick up or drop off equipment. It went to voicemail...Ha, like that isn't expected. So we went in. No one bothered to come to the window so my husband opened the side door and finally caught someone's attention. We waited for 20 minutes for someone to come to pick up the equipment. There were many desks and computers but only about 4-5 people were seen.
I just got another bill. So I called the customer service. Between my Insurance company and myself we paid over $500 dollars for a machine that I had for less than 7 months and I was to be billed $450 in total for. So I told them I needed my insurance company or myself to be reimbursed and I expected a statement sent that showed I owe nothing. The woman I spoke with definately was from another country...so why the huge office with all the desks? These people are incompetent and need to be shut down. I think it is a scam. Thoughts?