Apria Healthcare Anmeldelser 281

I can’t get the customer service to understand my request, after weekly calls for 4 weeks. I asked to speak to a supervisor, hoping to resolve the issue, and I was told she would call me back. That was early yesterday afternoon. Poor customer service!

If it was possible to rate them a negative number, I would! Apria people are very nice. However, their customer service and their billing practices are the absolute WORST! When my insurance company found out how they were invoicing me, they recommended I don't pay the bill until it had been reviewed. Once it was reviewed, the bills flipped back to me. YET, Apria sent me directly to collections — TWICE — without invoicing me and giving me the opportunity to pay the bills first. They absolutely SUCK at all communication and don't inform people of what's needed.

They also never communicate when data is needed and they simply classified me as "noncompliant" without ever requesting data that would be clear that I use my machine every, single, damn, day. I hate them and if there was a better option (the entire CPAP arena is apparently filled with terrible companies), I'd switch in a heartbeat. Avoid them if you can.

I updated my new insurance in February, twice in the same phone call with two departments. Today, what should've been a $25 charge hits my account for $214.86 because they never charge my insurance company. After being told they will charge the insurance now... they won't refund me until 60 days after the insurance company has been charged. This wasn't my fault, this was someone at Apria dropping the ball on charging the insurance but I'm left to foot the bill for it. The customer service agent ended our phone call laughing. What a terrible company. I didn't even choose to use this company, it's who my medical provider ordered my CPAP machine through. If your doctor is ordering a CPAP, tell them to avoid this terrible company.

Update: after writing a bad review I did receive a call from management who listened to the call and realized their agent is in the wrong. While it shouldn’t have come to me writing a bad review for a call back they did make right.

Scammed by their agent. Ordered supplied, was told they were checking with insurance and will only place order if the amount is $50 or less. They called me 24 hours later and send less then $50 and sent the items. Month later I get a bill over $230. I call and speak with an agent as she says where she say that in the notes and transferred me to billing who takes no responsibility and puts me back in touch with supply department. DO NOT TRUST THEM.

I am new to the use of a CPAP. My medical insurer is Kaiser. I ordered a different mask as those shipped with my machine are not optimal. Apria has screwed up this simple order 4 times. I've had to call 6 times to follow up. They use some 3rd world shiipper who said they couldn't deliver the item. No reason indicated, I called Apria and asked them to reship it via another shipper as this was at 3 weeks. The CS rep said she didn't have the authority to specify shippers. I explained the frustration and nicely asked her to consider the customer service aspect as I'm a new customer. She said she would follow up and expidite. We'll they f'd it up again and shipped it via the 3rd world shipper. Now going on 4 weeks to get a different mask and it will be another 5days. Once I get the mask... I will NEVER order anything from this terrible company. Buyer beware, they have zero customer service focus.

I placed an order last week of Dec 2024. I stressed that the order had to be processed and billed before end of year because I had met my deductible for year. I told them I did not want the order if it was not possible. They assured me it would but it was not, they shipped and billed it in January. So it wasn’t paid by my insurance. I called to complain and they blew me off and insisted it was too bad. They also told me they had signed me up for auto supply. These guys are crooks. Almost impossible to call them also, I sit on hold forever. Terrible.

Apria tries to bypass insurance and charge you directly unless directly tell them not to. I have a thousand other reasons why I can't stand these scumbags.

Since Kaiser Permanent have no alternate vendor, I started purchasing CPAP consumables from Temu.

Worst company EVER providing medical equipment. If I could give a 0 or minus stars I would.

Their equipment is archaic, didn't work properly and yet they continued billing my health insurance company after I returned the C-Pap device to their distribution center in Murrieta OVER 4 YEARS AGO and after I turned 65, they proceed to bill Medicare for ANOTHER YEAR to the tune of THOUSANDS OF DOLLARS. When I was diagnosed by a Pulmonologist last fall to be suffering from not only sleep apnea but full on COPD, I was informed by an Apria rep that I wasn't eligible for a new C-Pap until the end of March 2025 which is a flat out lie.

I've opened a formal complaint with Medicare. If you or anyone you know has had similar problems with this disreputable company, open a grievance with your health plan first and then a complaint with DMHC (if an HMO plan), DOI (if PPO) or Medicare (if a Senior Advantage Plan or "straight Medicare Parts A & B).

The only way to stop their shaddy business practices is to hurt them in their pocketbook by fines and penalties being imposed against Apria or better yet put them out of business.

I called to tell them that the portable unit was too heavy I had a hard time breathing when I was carrying it they told me that was the lowest one they had which is a G5 I don't believe that to be true pushing the pulse up doesn't help the problem I need the portable unit so I will have to somehow find a way to get through this

Apria in Littleton, Colorado has made numerous failures in their attempt to deliver an oxygen concentrator that works. First attempt was at 7 PM on New Years Eve (not home), second attempt was at 9:30 PM, third and fourth attempts, no one showed up then I got a call at 11PM saying they wanted to reschedule the delivery that had been scheduled at 4:35 AM! All the concentrators they have delivered have been defective.

My doctor ordered a sleep apnea (CPAP) machine from here and the equipment works just fine. The problem is getting supplies from Apria. They always tell me my doctor has not sent the required information for insurance. My doctor says they have time and time again. Apria tells me to get everything and bring it to them. What kind of customer service is this?

I have to do their job for them if I want supplies. Apria needs to learn how to make a phone call directly to the doctor to get what they require. Instead, they want your money and expect you to do all the work. I would give them 0 stars if I could.

APRIA=Complete Frustration

I’m on Medicare and rent an oxygen concentrator because of a medical condition. I pay a copayment for this every 30day. Because this is not portable, I have to have one delivered wherever I go. This has been covered in the past at 100% because it was part of the rental. When we tried to make arrangements with Apria prior to the date required, we were told to wait till 2wks before that date to make the arrangements. When called they said we had to pay in advance because it isn’t covered by Medicare insurance. It was too late to challenge, so we paid it and now they refuse to give us a pd. Receipt.

CPAP NIGHTMARE. After reading these reviews I'm seeing the same thing over and over. This company is HORRENDOUS. Their billing dept customer service is outsourced and each line item reads the same- cpap supplies. Nothing differentiates the equipment billed. Then I call and have been told multiple things about the same charge so it's clear they don't even understand it. THAT ISN'T EVEN THE WORST PART!! THEY SENT THE WRONG MASK. JUST DECIDED ON THEIR OWN. This is probably how their last lawsuit got started. And sadly, they don't really care as I have a call in to the office manager Angel and he hasn't bothered to call back. Either he has so many complaints he can't keep up or he doesn't really give a crap. I HIGHLY RECOMMEND VALLEY SLEEP THERAPY but due to medicare constraints I can't use them any more. Apria doesn't even give the courtesy of letting you in their office- they have a parking spot they come out to you and shove your equipment through the window. Wow. I guess now, I'll just throw the machine out the window where I received it lol

I would leave a 0 star if I could. This is a horrible company with horrible customer service. The company repeatedly sent the wrong supplies for my sleep apnea machine..sending the wrong mask and associated supplies over the years. Also, it's nearly impossible to reach someone in customer service to help without waiting for 30 minutes, 45 minutes or 1hr. Fortunately with help of my physician and Mounjaro, I was able to lose 30 pounds and have no need for the sleep apnea machine or supplies now; however, stopping the Apria supply deliveries has been nearly impossible. I returned the last two shipments, but now keep receiving bills for them even though the supplies have returned. Most recently, they have sent me to collection and I feel like I'm being extorted to pay for returned supplies.

First problem I had, their billing department could not tell me my bill was paid 30 days after I had the canceled check back in my hand with their stamp on the back of it. At this time I gave them a credit card to put on file. They would charge my card weeks before being due for supplies and weeks before billing insurance company for those supplies. At this time I made them remove my charge card from their system and went back to writing a check. If they can't acknowledge the bill being paid, that's their problem, I have the canceled check! The most recent problem was after a second sleep study they lowered the settings on my CPAP but on recording my oxygen levels overnight, I was dropping below 80%. The doctor sent them an order to raise the settings back to what they were and after a month and two phone calls, still has not been done. I now have a CPAP that's useless to me. Shame on you UNMC for referring me to these people.

Horrible. Worst service ever. CPAP Mask was leaking, called for supplies reorder, sent me over to foreign country, they knowingly sent the wrong supplies after I waited 3 weeks with a leaking mask, then they sent the wrong supplies again. Now we are going on over a month and still waiting for supplies, all while I am unable to sleep. Then they say they will overnight the correct mask which never happened. I have spent multiple days and countless hours on hold trying to get the correct supplies. I offered to go pick up the supplies but they said it is impossible because they don't know which warehouse they are in. To top if off they bill me and my insurance for the supplies that were wrong. Fraudulent company that does not know what they are doing.

My husband and the sleep apnea machine never worked. I'm not rehashing the past, only the current problem. Early December, we received a call from a driver from an unspecified company, not Apria, to pick up the machine. He did not have our correct address so we told him to have Apria call us with confirmation. No call back. When we called Apria, later in December, to schedule the pickup, it took 3 calls to successfully get to the correct department, but they could not schedule a pickup, needed GM approval. When they called us back, the GM would not approve a pickup, we are supposed to return machine to the local office, which was in Long Island City, Queens, when we live in Staten Island. Probably an hour away and the toll of the Verranzzo Bridge. I mentioned shipping back, which didn't seem like they had the ability to receive. Still waiting for GM callback. I strongly recommend before anyone enters into an agreement with Apria to be careful. They are not helpful and will shaft you to the bitter end. If the GM does call me back to discuss return, I will happily readdress this review.

I also feel if I could give them a zero I would. Actually a minus zero would be better. All year long they have been turning me into collections for bills for my sleep supplies due to my sleep apnea. I am a State of Ca employee and I am covered 100% through Blue Shield Trio with no out of pocket of any kind for this. I have had to keep calling my medical insurance to clear this up. Each time I was told it was handled. A few days ago collections called me again with a $457 due amount from 2022 and 2023. I never recd anything in the mail about this. Long story short they sent me to collections again for this and didnt even bill Blue Shield Trio or Mercy Medical for their part. No one was aware of these bills and they sent it to collections. Blue Shield is still in the process of resolving this and told them they need to resubmit all bills to them and Mercy Medical and they will review it to see if it is really all legit or not. I cancelled my auto ship with them and want nothing to do with this deceitful and dishonest company...Please avoid Apria at all cost!

This is the single worst customer experience I've ever had. Getting set up with them was painful but severing the relationship is next to impossible.

My insurance stopped coverage and they began charging me an amount that would allow me to buy FOUR cpap machines outright each year. I tried contacting them to request returning the equipment and the rep I finally reached after 3 auto-hangups was disruptive and argumentative and short from the beginning of the conversation.

This was a stressful enough call without her haranguing me that they would not remove charges and wouldn't allow me to ask simple confirming questions. I eventually gave up and hung up after trying to ask a single question a half dozen times or more.

Maybe she just had a bad day. Either way, her bad day became my bad day and I have nothing but contempt for this place for the whole experience.

OMG!! This is by far, the first large company, I have ever dealt with. I started using the machine in April 2024, and it’s been a nightmare. Everybody cannot be wrong. I do not think the company cares. I believe they are a MEDICARE mandate…. they’re gonna get paid anyway and they simply do not care. This is the worst company I’ve ever dealt with and if you don’t have a degree and able to use apps and figure it out for yourself, do not even think about using this company. They are horrible and every now and then you’ll get someone who say they care, they’re really care about you… They help you & they’ll walk through it. They’ll give you the number and that number does not work you will never find that person again in life.