Apria Healthcare Anmeldelser 281

Worst company on every level imaginable. DON'T EVER USE!!!!!
1) Takes forever to get through to the local branch. Forced into voicemail without option to wait.
2) Have to call back multiple times to resolve anything.
3) Always "Not my job" and be transfer to many different people.
4) After waiting a year for a CPAP they sent the wrong one and after hours of discussions, was told they made a new internal policy that they can send whatever they want. Told them to take the machine back, I refuse to use it. Finally they sent what was ordered.
5) After telling them the size mask I wanted, they still shipped the wrong one. Had to go through another return and replacement after talking to four people and hours of calls.
6) Can't create and account on their web site unless you know your full account number (which is difficult to get) and a validation code. I called them to get the account number and was given 3 letters and 3 numbers. WRONG. See next interaction.
7) Called back telling them I can not set up the account. 1st person couldn't help "Not my job". Second person in billing was terrible.
a) She would only work off a script instead of listening to the issue and trying to resolve it.
b) she wouldn't stop reading or take a breath causing problems.
c) She rattled off some number and kept going. I finally had to talk over her and keep talking over her until she stopped talking and tell her that at the beginning of the conversation she gave a bunch of numbers. It was four digits followed by three digits and three numbers. Turns out the first person who gave me my account number didn't include the first four digits.
d) My bill was not yet due for another two weeks. She behaved as a debt collector who was skip tracing someone who was 90+ days due. Trying to get me to commit to paying the wrong amount, per my insurance company right then and there. This was the second time that when I initiated a call I was treated like I was a criminal.

Where do i start. Their billing is in the Philippines. Its very difficult to get your issues addressed. Their billing is a mess. When you call to try and ask questions they get an attitude and why cant we see on their website our payments to them?? very odd to me.

if there was an option for zero stars i would pick that one. HORRIBLE communication! or lack of ! my poor 88 year old mother waited all day for her concentrator. at 845 pm
i called them and they said she was next on the list. waited until 12 pm and NO show. no call NOTHING! i have so many more horror stories with this company but not enough time. my mother ended up in the ER today because she had no oxygen. i will be contacting an attorney.

My Doctor office faxed over a order 3 different times. Apria states that never received the orders. Went back and forth for 3 weeks. Never do business with them. I went with another company for a freaking Rolator.

They do not have Oxygen equipment necessary for travel. One agent says yes, we have it, next agent says, no we do not have it. Seems left hand has lost the right hand. Will not use their services again. There are a lot of medical vendors out there. No need to be frustrated with this one.

Rented an oxygen generator and couple of tanks. They told me I must sign a 9 page Assignment of Benefits agreement before they could bill my insurance (Medicare and Blue Cross)... 5 pages of which are written by a lawyer . they wanted a credit card that they can charge at will... NEVER do business with this company... Looks like I am in for a real battle with these folks. I plan to contact the Federal Consumer Protection Agency, Better Business Bureau, Texas Attorney General. May need an a lawyer before this is over

Medical neglect! Stay away when I got upset; the agent laughed at me.

I called Apria on Thursday morning to get information about purchasing a new CPAP machine. I was left on hold for almost an hour before a CS rep came on the line. The CS agent was rude and very unfriendly and honestly not helpful at all. But I had my doctor send over my prescription because I had dealt with them in the past.
Once I got a confirmation from my doctor that the prescription had been faxed over (I waited almost an hour after he notified me) I called back and talked to a different CS agent who was even more rude and uninterested in what I needed. On top of that, She informed me that they had Not received my prescription and to top it all off in a very uninterested or caring voice informed me that All of their machines were out of stock and that I would have to go on a very extensive waiting list???? What has happened to this company that they are so uncaring or unconcerened about thier clients????

Very bad service my physiotherapist called on Tuesday morning For a portable commode because I had Alegra surgery and was not able to sit on regular commode. So they called me and said it will be delivered by Tuesday night by 9 they did not come so I called Wednesday morning to find out where was the commode and they said oh it will be delivered today between 12.30 to 4 did not show up. So I called again and the person who answered said oh he will come by 6pm. And I said I need it since it was 3rd of my surgery and I was having hard time and what’s the use if I cannot get it when I need it and paid for it. And Brandon who answered the phone call says what you want me to do it’s not my fault such bad customer service from them. Apria needs to learn to teach people how to talk and handle your drivers not says what I should do in this situation.

Apria requested my credit card "in case equipment was stolen". I was covered 100% thru medicare and medicaid.
In 2 months they ran my balance from $0.00 to over $6,000.00, my max was $5k. I was not able to get a bill, and itemized invoice, nothing but "You owe us, we will take your life support equipment away". I closed the credit card, and took money from my 401k to pay it off. Totally disabled, cannot work.
Then they began calling about me owing money. They would not provide an itemized bill or anything written, "That was not their policy".
I paid with a registered check. They kept harassing me and calling before I awaken and at night when our children were sleeping. Months and months of this. I finally went to a different one of their offices and showed them a copy of the check being cashed. They asked for me to give it to them. No, I won't. Then they asked for a copy. They then told me the copier destroyed the letter. I pulled out another copy, and told the "sweet darling" that if they continued the harassment, they would next be speaking to an attorney.
Finally it stopped.
My pulmonary doctor asked why I did not sue them. I told her we could barely get by on my SS checks. If I put an attorney on retainer, or paid by his time, then we would have less. Apria would delay proceedings. Knowing that my time is short due to my illness. I die, my family has less money, and Apria is off the hook, no lawsuit, just APria laughing as their lawyers have "protected them again" from the mean customers that are dyeing.

We have a 24/7 100% disabled adult child, disabled from birth. They called during the 08:00 hour. The "sweet darling" told me our child owed them over $300.00. He is and has been 100% covered by medicare and medi-cal since shortly after birth, 30+ years ago. I asked, no, I told the person to send an itemized bill in the mail. Said good bye and hung up.
Now they are robot calling early morning.

Looks like I will be getting an attorney. Hopefully we can persuade Apria Healthcare to be honest and not harm their customers.

Wanted to close out Account and returned their CPAP Machine.
Paid last bill.
They continue to bill me with different amounts. Spent all day on phone with overseas Reps., who don’t care about your problem. Just cashiers for Apria.
Managers don’t call you back.
BEWARE!!

Ordered oxygen tech on the phone was rude and short tempered. No oxygen delivered the next day called back told tomorrow by 6 pm no one shows again took 6 days to get oxygen and this happened twice being oxygen dependent can’t leave the house without it. So sad, but on a happier note with a company now that seems to care

32 mins on the phone to place a sinple CPAP supplies reorder. Everytime i have to interact with these people it is an overly complicated situation...to get a mask and a tube.

Called to find out about CPAP supplies. Had the extreme misfortune of speaking with a Marcus from the supply customer service. Who wouldn’t answer any simple questions, lectured me on how “yes” they accept Blue Cross but I had to call the insurance for pricing. The caveat is I asked for Blue Shield which he then says is the same thing. It’s not. Then decided his best resolution was to hang up on me. Bravo Apria…

I have been on the phone for an hour trying to get itemized statements to submit to my Health Savings Account. So far, I have talked in circles, the person helping may not have a firm grip on English or she is just not qualified for her job. The itemized Statement that i was able to get after 45 minutes does not add up to the amount I have paid them. I feel like I am being cheated or they are trying to scam my insurance.

The delivery person Eric Anderson was very polite and explained everything thoroughly. I enjoyed talking with him and learning what I needed to do. Great customer service on his part.

I was overcharged for my product. Double the amount that was agreed to when I placed the order. The product is a bipap machine. I paid a certain amount of money up front and was told that it would be $100 a month after that. When the time came, they charged my account on Jan 24th for $204. I contacted the billing department when I first saw this charge, and they agreed that it was incorrect. At the time, they offered to put it onto my next month bill. However, I live on a very strict budget and could not afford this deduction. As a result, some other bills came out that sent my bank account into overdraft. They told me that I had to wait 7-10 days "until the payment posted", though it had already posted on my account. So I call back today (Feb 7) after the time had elapsed and now they are trying to tell me that the charge is correct. Bottom line, I was told, and agreed and signed paperwork on the agreement that I would be paying $100 a month. Now they are trying to collect double that amount and refuse to refund my money. I asked for a supervisor but was
denied.

If I could rate Apria with zero starts I would. Recently I ordered C-Pap supplies. Not all items arrived without an explanation. Through further investigation I realized Apria took the tubing out of my order with out ever contacting my insurance either. I had paid in advance for the out of pocket expenses that I was responsible for. The partial shipment of parts came to my house. Next thing I know Apria's offshore billing people are calling me saying that I owe the out of pocket expenses which I had already paid. My past history with Apria is the billing has been messed up every time. When I bought my C-Pap machine they severely overcharged me for my out of pocket and had to reimburse me. I was finally able to get a hold of an on shore billing person by making that request from the person that I assume was in India. The on shore billing person told me the moneys I paid lag in the posting so that is why the offshore billing was bothering me for my out of pocket money.
I will never use Apria again. My every experience with their billing practices has been a headache and leads to a lot of stress.
Use a better provider of C-Pap materials if at all possible.

Worse customer service ever. Been dealing with the Portland branch and waiting for their manager to return my call. It's been 3 weeks now, with no word whatsoever even after I've called multiple times and reps have emailed this manger a handful of times to try to resolve the situation that they put me in. I would have thought that this company valued customers, but apparently, I'm wrong.

I needed a new CPAP machine. I made the mistake of having the prescription filled by Apria. With an initial payment and subsequent monthly payments, I paid well over $1000.00 for a machine that I could have purchased online for less then half of the total. They can blame it on insurance companies all they want, but in my opinion, they are stealing from people and are extremely overpriced. I would never recommend Apria to anyone, EVER!