Apria Healthcare Anmeldelser 281

I wish there were thee possibility of a lower review. I have a malfunctioning CPAP. Not only do the refuse to service it they will not even help me with the names of companies that will.

I was charged for items I did not order.
I requested a return label which they sent.
I promptly dropped off at UPS. And have the receipt. Today I get an email from Apria saying they had received my return. Tonight I another email saying they did not get it. The left hand does not know what the right hand is doing. I told them take it up with UPS they said they delivered it. What a terrible company! I will new do business with them again.

As with probably everyone else I HATE APRIA. I want to close my account. There is no way to do that on the website. No way to remove any information form my profile on the website. It is the weekend but after many prompts on the phone they tell me that they're closed. Why wasn't that the first thing they said on the prompts? Because they're apria and they don't care about the customer. I just want all of my information out of their database. Why can't I do that online? Why can't I remove information online? Why do I get stuck with a person from sales when I call and they can't do anything except sales. It's been several years since I contacted them last and they're still the worst.

APRIA provides absolutely terrible customer service. Prescription for a CPAP was sent to them which for weeks they could not find in their system. Apparently APRIA and APRIA DIRECT has two separate ordering systems which don't talk to each other. After having the referral sent several times APRIA finally located it. By the time the order for my out of pocket purchase was ready to place, the machine I wanted to buy had been discontinued by APRIA. Throughout this entire process, their attitude was, "Sorry, there's nothing we can do." Find another equipment/supply provider!

They are very rude. They giveme someone how can't speak English.
I can't understand them and I hang up. I hate them hate hate hate them. They suck. I am switching to another company. Melody

From the very beginning, I have been very displeased doing business with Apria. Without consulting me, they decided what mask I should wear, and it turns out it was a mask I cannot wear. Took me weeks to get this figured out and I actually had to drive to the local office to take care of it. 30 minute wait times on hold every time you call. The billing department is outsourced to another country so you cannot understand what the people are saying and they can't understand you. They have a screwed up schedule of what you're supposed to order and when. I can't keep it straight. I order something and a week later I get a past due notice. Now I'm getting these emails telling me that my issue is being resolved and I have no idea what that issue is. Every time I respond to the email asking them, What is this about?, they send me another email telling me they're looking into the issue. It's a horrible company to do business with. They're way too big and they just don't care about their customers. I'm gonna contact my insurance company and tell them I am not happy and I want to change suppliers.

Their core business model is dishonesty.

Never have been able to talk to anyone and they don't have a chat or even a email to contact them about billing issues. Have sat on hold for over 2 hour and they had the system hang up on me. Have optioned for a call back and they never call back. They often do not credit payments correctly and the send me overdue notices when it's not overdue and then you can't talk to anyone to get it fixed. I have just started to ignore them and normally they figure it out after a while or if they call me about it, I get it fixed then. Worst company I have ever dealt with.

Cheap CPAP supplies that break 75% of the time and they expect you to pay out of pocket for a replacement. I have been getting supplies from them for 1.5 years. They send a new water chamber every 6 months, so I have had four so far, three have broken. I should not have to pay out of pocket because their supplies can't withstand being cleaned every day as they are supposed to be, nothing unusual outside of that that should cause them to break in less than 6 months.

Complete scam, they have over charged me for my cpap, twice the cost of buying one from cpap.com . and its only been 6 months. they keep making billing errors to my insurance by putting the wrong codes and saying they will fix it and never do. they refuse to talk to my insurance without me on the phone. then they send out the wrong supplies and or to many supplies but wont accept returns once they are shipped but still charge me for them. avoid at all cost!!! no wonder they got sued for fraud and lost and had to pay over $40 mil

I’m new to Apria. It has been nothing but mixups and you cannot ever reach a human being. You can be on hold forever. None of their sites and links work and they’ve billed me three different amounts and I can’t make any sense out of it. I don’t recommend a Priya healthcare. I think you should find another company. You’re going to find yourself completely frustrated and possibly ripped off.

Have used this company twice since Sept 2025, due to switching insurance. They overcharged both times and put me on hold for a total of 18 minutes as of my latest call on 1/21/26. I contacted my insurance besides reviewing my EOB's and Apria still insisted I was wrong. Do not use them and if you must check your bill and EOB, they will over charge you also..

Initial instructions by the rep were minimal on operating the cpap machine. After getting the cpap home, I had difficulty understanding the settings and what they meant on the cpap. Initially, the usage didn't seem to work properly and did not register the hours used. My husband has had two other brands of cpap machines and tested mine to see if it was operating properly. He ranked my machine third in ease of use.

DO NOT USE THIS COMPANY. They are insurance company billing scam artists. They will lie to you about what is covered, make you order things you don't need and then send you a bill for hundreds of dollars. And coincidently, the authorization from your insurance company of what is covered, will always come back way after their return period.

The company is disorganized and frustrating to deal with.

They weren't able to help me with doctor's instructions to change my CPAP mask. One side of the company said I could use an app to recommend devices or I could get a fitting at my local office. My local office said they did not have a sleep therapist and I needed to use the app. The central sleep therapists said that local offices were required to have sleep therapists, and after complaining I got a call from a part-time sleep therapist at the local office. She only worked half day a week and couldn't see me. So, they don't actually have sleep therapists who do anything - they should at least be honest about that. Then the sleep therapists explained the process for getting a new "trial" mask, but they didn't know how it worked, and the central number (sales) didn't recognize the process the Apria sleep therapist recommended and said I would have to buy new masks at my own expense or wait three months. In other words, there is no trial for a sleep mask that an app not a human recommends to you -- you just have to try on your own.

Other less than desirable aspects of the company? Long time to establish service/account. Stick fingers on auto-renewals. Almost incoherent, tone-deaf customer service reps on the phone. Long wait times on the phone. An app that lets you establish service and pay bills but not change anything about your service or give you information that is useful. A mail order department that sent me the wrong size masks that didn't match the order or the package insert and a frustrating, time-consuming process for addressing that.

I ordered a CPAP from Apria and stated specifically that I did not want the Humidifier Tank option-- it was sent anyway and I was charged for it. Three attempts at returning it for a credit failed and the RMA email promised never arrived. 3 hours on the phone for three different phone calls and I finally discovered that I was lied to by 6 different Apria customer support, resupply and billing representatives. I live in Monaca, PA

Worst company to deal with. Horrible service ever. Protect yourself from using this apria company

I'm a Kaiser Permanente member. Kaiser shifted its ordering of CPAP supplies from an in-house process to Apria a few years ago. In that time, I don't think I've ever had a smooth experience reordering supplies and/or paying for my orders.

For starters, the online experience is nearly unusable. The ordering and billing websites appear to be wholly separate from one another. So the log-in information for ordering is not the same log-in information for paying the bill. This also means that you have to log into two separate sites to verify that the bill you're paying matches the order you placed.

Additionally, if you forget your log-in information, you may be out of luck. I tried to reset my password multiple times and never received the email that would allow me to do so. This all means that, despite the easy reordering process Apria promises, I almost always spent half an hour going through the automated phone service, either to place the order or to pay my bill.

Communication with this company is terrible. At one point, my authorization from Kaiser had expired without my realizing. I placed an order with Apria and never received it. When I called, I was told it was canceled, with no explanation. I re-placed the order, only for it to be (obviously) canceled again. This time, I at least got a reason why. After getting reauthorized, my order got canceled again without any notice. It took nearly an hour of phone calls to get that straightened out.

Most recently, Apria shipped me an order and charged me for it when I had never placed the order. I received reauthorization for supplies and Kaiser sent a copy of that authorization to Apria. Apria took it upon themselves to send me an order- albeit with the wrong supplies. Suspiciously, this happened right before Kaiser's contract with Apria expired and they switched to AdaptHealth. Based on the past history I've head with Apria, I strongly suspect that this was an attempt to get as many Kaiser orders as possible before the contract expired. As I tried to return the incorrect supplies, Apria somehow managed to transfer my call to AdaptHealth. I cannot fathom how a company can manage to transfer a call to it's competitor, but somehow Apria is so incompetent that they found a way.

I could a book on how bad they are. You're given a day of their choice when they can deliver ask for a certain time call on the day of your delivery at 9:30 so makes it very hard to do anything on that day I waited one whole day did not leave the house it's 7:15 in the evening I got a call said he would be there in about an hour I said no way reschedule. They don't send a bill for anything they hit my credit card multiple times without billing me One of them was for More than $100 they hit my credit card no explanation I called and asked why we'll get back with you. Had to call again and again. Weeks later I got a call from a collection agency for the amount they had billed me for. Finally got the collection agency off of it. Never an explanation for any of my bills never really reimbursements. I have several other things that were very very bad. I had my doctor switch me to a different provider. The new provider I will give a five. Apria would get none if it was possible. I took all I could take from those people. The company that took over said I had no copay it was all covered by the insurance so I'm pretty sure they're scamming doing something illegal can't prove it I turned them into better Business bureau United health Hill physicians and everyone else I could think of. Never got a refund just stories and lies.

My husband has Medicare (A&B) and a supplemental plan from Aetna; he’s retired. Apria is telling me that “Aetna medicare” is his combined plan. ????? I have no idea what they are talking about. His semi electric hospital bed was supposed to be Medicare approved. One employee was baffled that the Medicare isn’t able to be applied and the others are saying they will send the claim to Aetna Medicare again - while I see it’s been denied in Oct & Nov. I have given them his Medicare card/info and they will recognize it. I prefer to buy a bed and mattress myself instead of letting this company waste my time, money and circumvent the system.