Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My order delivered by next day, so very prompt and ordering very simple. Unfortunately, have been let down by qualified electrician so have been unable to see how well the replacement item works yet.
Exactly what we needed, it's excellent to be able to find the extractor fan motor to do a repair instead of having to buy a whole new cooker extractor hood. Great price and fast delivery!
Purchased some items from the website to repair my oven. No receipt received. Waited several weeks with no delivery or even any confirmation. Left several emails on the website but no response. Can... Se mere
Virksomhedsoplysninger
Om Apelson Appliances UK Ltd
Skrevet af virksomheden
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Kontaktoplysninger
Storbritannien
- apelson.co.uk
4,2
God
357 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 51 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exactly as described and fast delivery .
5. december 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
A good experience
A good experience. Ordered from a different parts supplier first, and they sent a poorly made version - these guys were much better!
5. november 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear that we was able to help after a poor experience previously with a different retailer!
Manuals need updating
Manual that came with the item, gives a spare parts order hotline telephone number. When you ring this number you are told we do not do spare parts and they direct you to a website.
Why do you not just put the spare parts website address in your manuals?
18. december 2025
Besvarelse fra Apelson Appliances UK Ltd
We are sorry to hear this! Unfortunately some manuals do need updating and we are always happy to hear peoples feedback so we can pass this on the manufacturers!
exactly what we wanted.
The parts ordered were exactly what we wanted, but we had to chase it up as it was taking too long to come after that it arrived promptly. Hence only 3 stars.
8. december 2025
Besvarelse fra Apelson Appliances UK Ltd
We are sorry to hear there was a delay with your order, we do always aim to deliver any orders within 2-3 days. Unfortunately, delays can sometimes happen with the couriers which is beyond our control. If you would like to email service2@apelson.co.uk with your invoice we can look at refunding any delivery charges paid.
Simple replacement for my oven.
I ws delighted it was the right item after previously receiving the wrong one from another company.
Quick service was a bonus my only negative is there was no image when ordering so I was relying on your advice that it was the correct item. Thankfully it was.
8. december 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you received the correct item! We are always looking for ways to improve our site so this is helpful!
7084005: Taylor was actually very good for…
Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me up to date.
Refunded very quickly once items had been returned.
Could do better (company in general):
1)
Pass cases off to other people when people go on holiday.
2) Refund postage when not customer's fault.
3) Provide option to use a reliable delivery service rather than the shower that is DPD (they are unable to deliver when/where they say and they never give truthful answers)
4) Visually check outgoing orders to make sure they bear some relation to what is ordered. (One of my items was nothing like what I ordered and I had to pay to return it)
2. december 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback and we are happy to hear a member of our staff has so helpful and keeping you up to date with your order! We are always looking for ways to improve and your comments will be fed back and looked into to see if we can make any changes going forward!
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
Very quick delivery of my oven element
Very quick delivery of my oven element. Did the job.
16. december 2025
Besvarelse fra Apelson Appliances UK Ltd
We are happy to hear of the quick service provided!
It was delivered very quickly and doing…
It was delivered very quickly and doing what I was expecting it to do 👍
20. oktober 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
Excellent service
Received the part I ordered in the time frame specified, tracked delivery. Item was packed securely. What more can you ask for.
10. november 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear you were happy with the service and delivery!
i had to wait two month for filters to…
i had to wait two month for filters to be in stock, then over a week to be delivered. All this time i had a new cooker hood fitted but could not use it
17. december 2025
Besvarelse fra Apelson Appliances UK Ltd
We are sorry to hear of the delays in getting the parts required, we are always trying to improve the time scales in which we receive parts and this feedback will be passed on to the suppliers and manufacturers.
Outlet adapter for cooking hood.
I'm very happy with my purchase. The part fitted perfectly and arrived in 2 days with DPD.
9. december 2025
Besvarelse fra Apelson Appliances UK Ltd
We are happy to hear you were pleased with your purchase and delivery service!
Posted and delivered on time.
17. december 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear!
Fantastic service
Easy to identify correct part. Customer services responded quickly. Delivered quickly and efficiently. Great prices.
24. oktober 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help get the correct part delivered on time!
So easy to order and quick delivery..
So easy to order and quick delivery..
Happy customer
15. november 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
On time and correct item
17. december 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you got your order correct and on time!
carbon filters included and they do not…
carbon filters were not included and they do not have any in stock so I cannot use the extractor fan at the moment. Been waiting for 3 weeks to date.
17. oktober 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, i have looked into your order and i can see the filters you ordered are in stock but delivery was attempted 3 times and nobody was home so the order has been refunded. if you would like any further information, please call us on 01977 628100.
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you were pleased with your order!
Finger on the button!…
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it was received, I got my refund. Plenty of communication in-between. Very happy.
10. november 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback, we are always looking at ways to improve the service to make things easier for our customers!
A great selection of spare parts for…
A great selection of spare parts for almost everything
1. november 2025
Besvarelse fra Apelson Appliances UK Ltd
Thankyou for your feedback and that you were pleased with the choice of parts!
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