Samantha Nolan handled my case with professionalism and clear communication from start to finish. She kept me updated, explained everything clearly, and made the whole process smooth. I’m very g... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Worthless, cant write a decent dispute on their website. Phone calls are handled by ignorant AI who understands NONE of her own prompts!! Never transfers you to an agent/human and website has no secti... Se mere
Virksomheden har svaret
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents... Se mere
Virksomheden har svaret
The call handler was very polite and calm and explained everything well. This was my first time speaking to Equifax. I only signed up to find out why an application had been declined . They advised m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kreditoplysningsbureau
- Alternativ finansieringstjeneste
- Kreditvurderingsbureau
- Finansiel tjeneste uden banklicens
Om Equifax
Skrevet af virksomheden
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Kontaktoplysninger
Storbritannien
- www.equifax.co.uk
3,4
Middel
5 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Samantha Nolan handled my case with…
Samantha Nolan handled my case with professionalism and clear communication from start to finish. She kept me updated, explained everything clearly, and made the whole process smooth. I’m very grateful for her support and quick responses. Excellent service.
Thank
Mohammed sadique
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Equifax
Hi Mohammed,
Thanks so much for taking the time to leave us a rating and for your kind feedback. Your comments are much appreciated and we’ll be sure to share them with the team.
I hope we continue always to meet your expectations in future. If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Excellent Score 1000
17. april 2026
Besvarelse fra Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Brillent service you offering
8. marts 2026
Besvarelse fra Equifax
Hi Ntenje,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Not cool I can’t see much of my report…
Not cool I can’t see much of my report even though I have a free trial and my score is completely different to other credit scores. I’m truly not amused
15. april 2026
Besvarelse fra Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Worthless
Worthless, cant write a decent dispute on their website. Phone calls are handled by ignorant AI who understands NONE of her own prompts!! Never transfers you to an agent/human and website has no section to write or complain to customer service. Worse Credit reporting agency. All about the Creditors never about the Consumer, unless you want to pay for their EXTRA programs. Free membership offers nothing.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Besvarelse fra Equifax
Hi Jason,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Waste of time
16. april 2026
Besvarelse fra Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Besvarelse fra Equifax
Hi Samantha,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Information was limited and items…
Information was limited and items should be removed after 7 years and they haven’t been
15. april 2026
Besvarelse fra Equifax
Hi there,
Thank you for taking the time to leave us some comments.These are important to us and we appreciate them.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
Nightmare trying to get ID verification.
Tried to get ID verification - nightmare!. I submitted a few documents as required - Passport, Driving Licence, Bills. They rejected the documents on the basis that my date of birth on those documents according to them is incorrect!! But it is the only one I’ve got! I tried three times …no way out of that one is there.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Car Finance Agreements
Finding the info I needed very quickly with full details supplied.
6. april 2026
Besvarelse fra Equifax
Hi Noelle,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Besvarelse fra Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Ease of access and detailed report…
Ease of access and detailed report that helps you remember what you owe and what you can afford.
5. april 2026
Besvarelse fra Equifax
Hi Kingsley,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy you found our app easy to use.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Besvarelse fra Equifax
Hi Nicola,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Support......what support?
Linked to my previous review for support - 260311-6119232
You have to sign-up to a separate "Support" account to get any help - after trying through that, someone said.....yep account all good to go now (after I again uploaded all necessary information). But guess what.....nope. Still no account access. Then got told "Oh it's a tech issue our end....sorting it.....will get back to you....." - nothing. Nada. I again reached out TWO WEEKS later........now locked out of "Support" account too and still can't get into main account.
Seriously - I am not sure why I'm bothering at this point. If a company like this can't even get their systems sorted........should they even be having access to so much data......
Don't give me a number to ring.........you have mine...so ring it. OR guess what?? You could actually email me!!
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Useless website and app
Useless website, impossible to get around the technical hangups. Logging in takes me directly to the frozen card verification page (the card has been verified numerous times on the bank's side). There is no way to bypass this frozen page, as even logging in via the app will redirect you to the same frozen page. There is also no way of canceling the trial or subscription. Nobody to contact either as I never received a confirmation email after signing up.
Edit 13/4/26: Now the website says my identity could not be verified (after it prevented me from completing the form). Instead of allowing me to start over, it has now locked me out. There's no email to contact, and I'm not about to call any phone number and be messed about pressing numbers and waiting half an hour on queue.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Besvarelse fra Equifax
Hi Khan,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
EQUIFAX Is A Cowboy CRA.
EQUIFAX needs to change it's name EQUILAX, on account of the rubbish coming-out with regard to my excellent Credit Status. This is yet another cowboy Credit Reference Agency, along with it's stooge: CLEARSCORE. They are unable to mark their own homework as seen in Ref: 260320-6148080. Their staff are unable to speak and understand English on the phone. They are incompetent, illiterate, and without Management, and need to be closed-down soonest. They also need to be ignored by Consumers, and Lenders, who should be referring to a proper CRA: ESPERIAN. If the above cowboy really is "Regulated" by the FCA, then that too is not a Regulator, but merely a Dreamer of their FCA Consumer Duty, which has no Plan for Implementation = FCA Not Fit For Purpose !
As for the Financial Ombudsman, don't waste your time with this Trade Union for the Financial Sector, they too need to be closed-down !
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Besvarelse fra Equifax
Hi Angel,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
I would like to know how to cancel this…
I would like to know how to cancel this account and cannot find an area to do this
2. april 2026
Besvarelse fra Equifax
Hi Ann,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.