andertonsmusic.co.uk Anmeldelser 

Ordered an item partly using my points. The item wasn't for me (just not very good) so I returned it but they refused to refund my points. Regardless of the amount they were worth, it's just not fair.

I've used Andertons for years, but from now on my custom will go elsewhere. Such a shame.

I just bought a keyboard for my elderly father and really pleased with the helpful pre-sales advice, the price-match and the very speedy delivery.
Definitely be my first choice in the future

i’m dealing with the sals team regarding an order which was running late, the attitude on the phone leaves a lot to be desired. Pay for next day delivery but takes Andertons two days to post it.. Only used them twice and won’t be a third.

I`ve Just Purchased a Tascam DP 24 from them and I`m very pleased with it and I`m doing recordings on it and publishing them on you tube. The delivery came as scheduled and I didn't have to wait too Long. I would defiantly Buy from them again.

I and many of my bandmates have been buying from Andertons for over 40 years. None of us have ever had ANY reason for complaint. Service has always been friendly and the advice they give is accurate. In the past 3 months alone, I have made purchases worth around £2k and always have the opportunity to "try before I buy." Just bought a Double Durple pedal, probably the best drive/overdrive pedal I've owned, so flexible with superb range of control. I have got Boss, Ibanez, Bad monkey, and a whole range of pedals, but the D/durple beats them all. I highly reccomed Andertons, they are our "Go too" music store, Great job guys, thanks for the brill sevice.

DO NOT BUY. These people are unfair. I wanted to buy a pedal, I enquired about it and during the time that I was waiting for a response (less than 1 day) they already sold to someone else. It was only 1 item on their website, a TC Helicon Harmony Singer 2, it was going for £99 and was deeply needed. If anyone has purchased this product and wants to sell please contact me. They were unfair to me so I give them 1 star. Also, they didnt offer any help to fix their mistake.

Nasty customer services with rude couldn't care less staff. Ordered multiple items in one order all in stock at time of ordering. Ordered next day delivery. Day later told one item out of stock no mention of other items in order so had to telephone them. Told if one item out of stock whole order does not go out until that item received and my out of stock item not available until 24 October. I wasn't happy and was told "what do you expect". Really rude man couldn't believe his attitude. All they are interested in is taking your money as quickly as possible. This happened with a previous order and thought it was a one off obviously not. Will not be ordering again.

Ringing customer service sorted my enquiry straight away to sort a missed delivery and got it to be redeliverd on a Sat.

Ordered a bose system. Cheapest by far. Arrived next day and I earned bonus points. Used my bonus points to buy a Gator case which also made this purchase cheaper than anywhere else in the country.

Firstly this is the first time I have had a problem with Andertons.

I bought a guitar pedal, when it arrived it was obvious that it was not new, it had probably been out in the store for people to try. The packaging had been opened and repacked carelessly and the feet of the pedal were dirty.

I contacted Andertons and the offered me £20 in “Andertons” cash …in other words a type of credit note, if I wanted to keep the pedal. I declined and asked to return the pedal instead.

After a few emails it was agreed that the pedal would be picked up from me my a parcel company. The day I preferred, no pick ups were available.

I was told that a 1 hr window would be allocated to the pick up, this was not advised until the actual day of the pick up. Annoying.

They processed the refund fairly quickly - a couple of days. However I was not refunded the £4.99 that I had to pay in postage for the pedal to be delivered.

TLDR: B stock pedal passed off as new. Time consuming returns process. No postage refunded. Not impressed.

Great company and have purchased many guitar equipment over the years. Also, I like visiting the store in Guildford.

WORST CUSTOMER SERVICE I've ever experienced in 45 years of buying musical instruments
My family has a very long musical history, my father was friends with Jimmy Hendrix, McCoy tyner, and being friends with Ronny Scott for 50 years he knew all the East and West Coast US jazz musicians. I myself have rubbed shoulders with the entire family of Dave Brubeck, Joe Pass, Jacques Lousier, Art Blakey, Miles Davis, BB King, Stanley Clark, Wayne Shorter, Mike Stern, Liza Minnelli, Shirley Bassey, Prince, Fela Kuti and all his 27 wives and witch doctor, half the offspring of Bob Marley and too many others to name…

I have been a musician and buying gear for 45 years.. and the WORST CUSTOMER SERVICE I've ever experienced in that 45 years of buying musical instruments goes to Anderson’s. Every single item I've ever purchased from them has had to be returned due to utterly appalling, sloppy, careless or completely non-existent quality control. It's all very well acting like complete clowns and schoolboys on YouTube but what really matters is how you treat your customers and your care in matching up musicians with the instruments they are looking for and paying very handsomely for. 

This company does not care about this in the slightest, all they care about is making a quick sale and getting that cash in the till as fast as possible and you got rid of.. 

And don't be seduced by all those smiling, giggling, friendly YouTube faces, because these people can switch mood in an instant and then you'll experience a nasty side that can catch you by surprise as I did.

It is pretty sad that one of the biggest musical instrument shops in the UK is staffed by some of the most unpleasant people I've come across in the music and retail industry.

I guess this is what happens when a dealer gets too big for its boots. Customer value, respect and care is no longer a virtue and has become redundant.

Andertons Music, I Bought a Behringer X32 Mixer the service was great I will be back again sometime.

Andertons music is a great store for musical instruments and equipment. The shop in Guildford is like an Alladins Cave of musical instruments and gear.
They have a great click and collect option where you just pay 10% of the purchase price and then they contact you once your item is in stock and you go to the shop and pay the remaining balance. They are one of the few stores in England that can obtain Behringer products as well and with that in mind I ordered a superb value 3 channel KH450FX keyboard amp with 100 effects and a high quality Bugera speaker and graphic EQ and feedback destroyer. It even has a mic input as well and is surprisingly loud for its size. It was great value and very well made and tough with a line out too which is perfect for hooking up to a big pa system for gigging. I use 3 keyboards when I'm on stage and this can accommodate all of them. The effects can also be switched on with a pedal as well which is really useful. I also bought a ukulele for my wife and a Ukulele song book. The customer service at Andertons is excellent and the guys are friendly and really knowledgeable. The store has been there since 1964 and they have a proud history of providing quality musical instruments and equipment for decades. Absolutely nothing not to like and everything to like. If you are a musician, either amateur or professional, check it out. They have loads of keyboards, a great selection of guitars and basses and much more besides.
You won't be disappointed!

Anderton's were exceptionally help when my product developed a problem and failed to perform as expected. I spoke to a few people but the main person was Matt. He advised that the item in question would probably not be repaired quickly. Having thought about the options that were given, I settled for a refund. Thank you to Anderton's for their very professional handling of my issue, which was resolved quickly.

Whenever I've bought things from andertons the process has been very slick. However I needed to return an item because I changed my mind and that process had been pretty bad.
There was no communication to confirm that they had received the item or that the return had been processed.
They have been very slow to respond to emails and the telephone manner has been condescending.
To make it worse, 12 days later and I still haven't received my deposit back and the finance agreement is still active. Some of that might be on v12 but they act on andertons behalf so andertons are responsible for their performance.

This is an amazing music store. The staff are knowledgeable and really pleasant and helpful. I just bought my first bass guitar and I am very, very happy with the help and assistance I got - and even happier with my new (Sire) guitar.
It is a large store with a lot of stock. They have individual booths where you can spend time privately trying a selection of instruments. There is no pressure to buy, but always someone around if you need help. I took over 2 hours, trying various guitars. I then went home and slept on it. I returned yesterday, once more tried the guitar I thought I wanted, completely fell in love with it and now we are living happily ever after.
Also you get loyalty points. With a bit of tweaking I was able to use my points towards the cost of a guitar case so that I paid only £5 for it instead of £30.
If you are looking to buy an instrument and live anywhere near Guildford, then do yourself a favour and go there. If you don't live near to Guilford, then seriously consider moving! (Or you can buy from them online.)

Bought a GK Bass amp from Andertons, the listing said it weighed 41lbs. I thought that’s ideal, I’m not getting any younger. When it arrived it was 51lbs, 10lbs heavier than they said.

I sent it back, now they want to charge me for sending it back. They misrepresented the item, I shouldn’t have to pay to send a misrepresented item back.

Think I’ll be shopping elsewhere in the future.

Got a reply from them, they say it is 41lbs because the GK website says it is. Well GK made a mistake and rather than weighing it themselves they have just quoted GK.

Further update:
George at Andertons has now refunded me in full. Thank you George. However this has been a terrible experience that could easily avoided if they had just weighed it and not argued.

Don’t think I’ll be buying anything else from them, shame as they used to be gold standard.

Great Customer Service experience.
I needed some extra brackets for a mic I bought. They were really helpful in sorthing things out for me - very knowledgable and informative. I was delighted too that it was really easy to discuss my order on the phone, they had all the relevant information available - no delays whilst they went through records.
I've bought a few times in the past and will certainly use them again.

Impressive! I was skeptical about availability of a limited stock item, but was delivered quickly and without any issues. Highly recommended!