Amazon Flex Anmeldelser 264

Owed money
A waste of time customer support
This is what i emailed them over 15 times still no response

Hi I'm one of your courier drivers
I've just recently started to work for you start date 27/08/2024 my earnings for last week which supposed to be credited in to my bank account yesterday 04/09/2024 £372 has still not been credited I to my account.
This has been escalated numerous of times by the support team but no response 😕
Please help me as it's getting to a point where i can't afford to put petrol in my car to do anymore delivery's.
Email for earnings sent yesterday early morning and it states sent on the app but no luck???

I have contacted my bank today and they have advised me there is nothing pending or sent from you?

I want your headoffice details as i will be taking this further and I won't be doing anymore scheduled drops until this has been sorted

Eigentlich nur gute Erfahrungen gemacht. Immer darauf achten das der Verkäufer auch Amazon ist dann gibt es keine Probleme !!!!!! Egal ob auch mal was zurück geht !

Ein Stern muss sein, sonst keine Bewertung!
Hab heute Paket abgeholt und darauf geachtet, daß es nicht kaputt ist! War nicht. Das böse Erwachen kam erst nach dem Öffnen! Das Päckchen war bereits geöffnet! Hat ja nur 96 € gekostet und ob noch ganz , weiß ich nicht! Also Hotline angerufen, alles erklärt und da sagte mir der gute, ich hätte eine Retourenware genommen! Oh, ich mich entschuldigt und die Retoure rückgängig gemacht!
Allerdings konnte ich mich nicht erinnern, daß da was gestanden hätte! Also noch mal in die Bestellungen geschaut, und siehe da, 20% reduziert!!! Aber nicht Retourenware, wie der Gute von der Hotline mir einreden wollte!
Bin zwar schon etwas älter, aber nicht blöd! Neue Masche oder was? Schelm der böses dabei denkt

I only did flex for a few months, I loved it until I got deactivated for "marking that I've arrived and checking in, but not delivering anything too many times." ...what? I'm waiting for the appeal decision because I'm pretty sure that it's something that the retail stores we pick up for, aren't doing or it's some type of glitch because every time I've done the retail store pick ups, I get an email a day or two after saying that I didn't pick up tbe orders that I acknowledged and deliver them even though I did and I contacted flex support the first time I got it but after that I didn't think anything of it because I assumed that them having the proof of delivery would also be seen and it would just automatically get taken off or something. I just ignored the emails saying that I didn't deliver the orders I acknowledged after that not realizing I needed to contact support each time to get that fixed so my ratings wouldn't suffer. I didn't pay attention to my standings enough to catch that it was affecting them and here I am now, deactivated for technical errors? Or retail store employees not doing something maybe? IDK but I did send an email last week after getting the same email about not delivering, and I asked them why I keep getting those emails because I am picking up and delivering the orders, look at the proof of delivery. But was just given the ai response "sorry you're having technical difficulties." But not given an explanation for why I kept getting them after every retail delivery even though there's pictures of the delivery.

I can't believe this app is made by Amazon. I'm in Australia and I have Australia as my region on my Apple Store and it keeps downloading the American version. I talked to the help team several times and they had no clue whatsoever and offered zero help.

The review will change if they fix their app.
1. I've used Amazon programs of some sort for literally 20 years and I find it hard to believe that they developed this app themselves.
2. App will not go past the third step of the onboarding and no back button to to manually go through onboarding, so the developers were clearly over confident that everything would work right.
3. Due to the fatal error encountered trying to go through onboarding, I have no choice but to tell my delivery driver friends to stay away from this app. I was the test monkey (15 years driving experience) and Amazon Flex failed.

I saw a lady delivering a package with her two kids. I'm pretty sure this is against company policy to deliver with minors. What if they get hurt ?

Arrogant, extremely Rude driver worst I have ever come across. At my workplace Vile is an understatement

Amazon Flex is a joke! So I missed two blocks because of car issues and Amazon deactivated my account. Apparently you can appeal their decision. I kindly send an email back to their support team telling them about what happened, Amazon email me back saying that they would reactivate my account. The whole time Amazon never followed through. Instead, Amazon says I have too many accounts that’s a violation but has still deactivated. WHAT!!! Amazon Flex RED FLAGS!!!!

Zum wiederholten Mal hat heute ein Amazonbote einfach in unsere Terrassentür geglotzt und dort geklopft, anstatt an der Haustür zu klopfen.

Anschließend ging er zur Haustür und klopfte dort unentwegt, bis ich geöffnet hatte.

Das ist ein massiver Eingriff in die Privatsphäre und Übergriffig allemal!

Passiert das nochmal,
wird Prime gekündigt und der Account ebenfalls - so einfach ist das.

Verständlich dass heutzutage alles an Fahrern eingestellt wird, was bei drei nicht auf dem Baum ist.
Aber solche Leute die weder ein Wort deutsch sprechen und schon garnicht mit der Mentalität hierzulande vertraut gemacht werden, werden von so einem Multi unterbezahlt losgeschickt, ohne auch nur Ansatzweise
geschult zu werden.

Das ist in Sachen Service kompletter Mist und so anspruchslos, dass einem echt alle Lust am shoppen vergeht.

Aber macht ja nix. Es gibt mittlerweile so viele Alternativen, dass man den Laden nicht mehr unbedingt braucht.

Selbst Schuld ist der, der wegen ein paar Euronen meint Amazon weiter zu sponsern.

Die Märkte reguliert am Ende IMMER der Kunde selbst. Er muss es nur tun!

Guys
I am working for Amazon Flex for the last 3 months. None of their customer care put phone down on me. They always have been very helpful and talk to us until they solve the issue. They respond to the emails very quick. I work in London though. I never had any problems with them.

I tried working for the company, however they had issues with the onboarding. After over 2 weeks of dealing with it no one wanted to help me. The amount of customer service reps who barely spoke English and hung up on me was ridiculous. Honestly feel discriminated against and they should be ashamed of their poor management.

Mit dem viel gescholtenen habe persönlich noch nie
Schwierigkeiten gehabt. Selbst wenn man einmal nicht
zufrieden ist, so ist es vorbildlich wie schnell man eine
Retoure einleiten kann. Und einen besseren Kundendienst habe ich noch nie erlebt. Man wählt z.B.:
den Rückruf, und schon klingelt es. Für mich Vorbildlich.

Same as a lot of workers on here. I got accused of not returning parcels when I had. I had a terrible delivery slot in adverse weather conditions, I was losing phone signal so no GPS, no app. Did they help me? Did they fu€k !!!
Now they’ve deleted me without any fair investigation 😡

Ich rate sehr stark von Amazon ab

Awful shameful place and people. NOT PAID ME WHEN YOU EMAILED TO SAY YOU WOULD AS YOU ADMITTED IT WAS YOUR FAILT! You will now hear from my solicitor and be sued and taken to court for a lot more! More than enough satisfactory evidence to sue you! Rude and disgusting people!

Amazon Flex kept saying I didnt return packages after doing excellent and great, I got a message stating I never sent packages back. I recorded myself returning them and they wouldn't take my evidence. They will deactivate you for anything. WAREHOUSE WORKERS DO NOT SCAN PACKAGES ON TIME EITHER Or they are keeping them. MAKE SURE YOU ARE SCANNING AND RETURNING THEM BACK WITH YOUR OWN PHONE!!!! EVEN OF THEY DIDNT TAKE MY EVIDENCE, PLEASE STILL RECORD YOURSELF. THESE PEOPLE ARE NOT TRUSTWORTHY AND AMAZON IS CORRUPT. THEY CAN REPLACE YOU IN A HEARTBEAT.

As a Amazon Flex driver, everything is your fault and responsibility of anything. Shitt company, stay out of this company.

Do a static job even you get pay less at least you are working in safe place. They pay you 70 and you have to deliver 80 miles away. On top of that most deliveries are in farms. Farms are usually away from main road with poor path way. I remember have to do 15 miles away from the road and no phone service or road just a single poor path through woods. Please! Please! Avoid to be a flex delivery driver at any cost. You gonna ruin your vahicle, your mental health and risking your safety. Most of the times the phone number given by customer is not working or they don't bother to recive your call. If you are delivering in cities like Manchester... You gonna get parking tickets if you park outside because no one is going to open door foe you to go inside a building... There is no way you can ring Amazon team at any point to ask foe help...I hope, I made my point... Another thing if you could not deliver parcel on same day return it to center befor 10 on morning next day...

When I started doing some deliveries, around this time last year, the whole scheme was fairer. They were offering different blocks at different prices. You knew that if you were booking one 3.5 hours block paid £73.50 you were going to drive a lot. Now, most of the times, they offer 3.5 hours blocks at the flat rate of £51 and then you are required to drive something like 100 miles... Good luck if you make a very little earning out of those blocks. Besides, whenever there is a problem with a parcel and you need to take it back to the depot (even if it's their fault) it is always the driver who has to bear the costs (time, car and petrol). Which I find it to be unfair. The drivers support is fine, most of the times, but the Amazon-Flex support...?!?! Please!!! They just shut you down with no answers and no reasons. A sort of dictatorship! If you're thinking about joining, think twice! Going to quit.