A & E Leisure Anmeldelser 1.862

TrustScore 5 ud af 5

4,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

First time we have used this company and there was a problem with our online order but the customer service was EXCELLENT and was resolved within 24hours to ensure the delivery of a vanguard awning ar... Se mere

Bedømt til 5 ud af 5 stjerner

Fantastic service. Excellent products at a very good price. Outwell Tarp Medium Dometic Storm Tie Down Kit Rapid delivery (although FedX are useless!!) But that's not down to the seller. Product... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

From the momnet we placed our order communictaions were excellent. Our beautiful tent arrived quickly and there were follow up comms to make sure all was OK. a great experience.

Bedømt til 5 ud af 5 stjerner

Being a local business it’s great to be able to pop in. This makes ordering for click and collect so quick and easy. The staff are helpful and friendly too. We are still new to caravanning and have be... Se mere

Virksomhedsoplysninger

  1. Feriepark

Skrevet af virksomheden

A & E Leisure carry out work on all Leisure vehicles, we have a large Bodyshop for accident damage, Damp repairs and Paint repairs. We also have a large accessory shop displaying awnings, accessories and essentials.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 83 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service, rapid order processing and delivery, very competitive price, well packed item (last point especially, compared to A…on).

Was first reluctant to buy from a small unknown entity, but the 'gamble' paid off.

Would definitely use again!

5. maj 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

Hi,

Thank you very much for the review and the trust you placed in us to fulfil your order. We are thrilled that you will be using us again - this is what we love to hear.

All the best,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Great service …

Great service and one of the best prices I could find on the net fast delivery thankyou

5. maj 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

Thank you Guy! Glad we could assist.

All the best,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Great price, speedy delivery

I found my Dometic Air break easily on the A&E leisure website at a very competitive price so I thought I’d take a chance as I’d never used them before. The process was so quick and simple. The order was processed and delivered within 2 days. Couldn’t be better.

6. maj 2026
Uopfordret anmeldelse
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Besvarelse fra A & E Leisure

Fantastic to hear John - thank you for the feedback!

All the best,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Praise.

I cannot praise this family run firm enough… although we have many camping shops near us in North Yorkshire we are using this firm for all our needs.

Really good customer care ..
Go out of their way to help .

We had to return the first awning we bought from them because we realised we needed a different one .. No issues at all. Very helpful Sue

2. maj 2026
Uopfordret anmeldelse
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Besvarelse fra A & E Leisure

Hi Susan,

Thank you for the lovely review!

Prioritising our customers is a must for us. We are glad that you are happy with the service.

See you soon!
A&E Leisure

Bedømt til 1 ud af 5 stjerner

Appalling customer service

I have never experienced such appalling customer service in over 40 years of caravanning. I recently bought an awning from this company. It weighed 39 kg and they shipped it to me in a CARDBOARD BOX. When it arrived I realised it was too heavy for me to handle so I decided to return it. As you would expect the box was showing a bit of wear and tear ( normal when shipping 39kg in a cardboard box) I didn’t take any pictures of the box, I just applied some tape to secure it and completed all the returns paperwork. I arranged the return courier and paid £80.00. When it arrived back at the company they emailed me to advised that I would only get a partial refund as the box was showing some signs of damage. I objected and asked for a full refund which they refused to pay. I asked to speak to a manager but they refused this request too. I eventually wrote to the MD of the company asking him to investigate the matter and he didn’t even have the decency to reply to my letter. This company say their main business focus is on “customer satisfaction”. I would say that couldn’t be further from the truth.

27. marts 2026
Uopfordret anmeldelse
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Besvarelse fra A & E Leisure

Good evening John,

Thank you for your review.

Sorry to hear that you were not happy with the deduction from your refund to represent the diminished value of the product.

The Outdoor Revolution Movelite T4E was supplied to you in it's original branded packaging and was returned visibly used, holes present and covered in black tape. As a result, we were unable to resell this product as new and this had to be moved into our used-stock and ultimately sold at a reduced price.

The product specifications, including weight, are available on our website to review before purchasing.

For the benefit of transparency for any customers reading this, the diminished value deduction was 7.5%. This is below even the lowest bracket of deductions for general packaging damage and signs of visible use, which is advised to sit between 10-20%.

The reasoning for the deduction was explained to you before the refund was processed, a full refund request was not just refused. Additionally, the request to speak to a manager was not refused. The member of staff you were in communications with was indeed our Customer Service Manager.

Again, we are sorry to hear that you are dissatisfied with the service provided. However, we supplied the goods in a timely manner in 'as-new' condition and we received goods back that were visibly used and no longer able to be sold 'as-new'. We feel that we applied a deduction to your refund that was comfortably below what can be perceived as standard in the retail industry.

Whilst we appreciate the frustration surrounding this, the production information, including the weight of the awning was available before purchase.

We wish you well and if you decide to buy from us again in the future, I am sure that we will endeavour to price our products favourably to you, by way of a goodwill gesture, to recoup the amount that you lost due to the condition of your return.

All the best,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Professional

Thanks A&E Leisure for good communication,good quality product and fast and secure delivery with your choice for FedEx courier

5. maj 2026
Uopfordret anmeldelse
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Besvarelse fra A & E Leisure

Thank you for the 5-star review Ovidiu!

All the best!

Bedømt til 5 ud af 5 stjerner

Fantastic

Was delivered very fast , looks a good product.

6. maj 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

Thank you for the 5-star review Mick!

Bedømt til 5 ud af 5 stjerner

Great service

Great service, very quick dispatch and delivery......yet again

6. maj 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

Thank you for the 5-star review Sally. Glad we keep hitting the mark for you!

See you soon!

Bedømt til 5 ud af 5 stjerner

Drive away awning.

The product was as described,new and in original packaging, A great price and exceptional value,more importantly it was really easy to put up within the said time, unlike some others . Would definitely buy from this company again.

30. april 2026
Uopfordret anmeldelse
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Besvarelse fra A & E Leisure

Great to read Stephen! Thank you so much.

All the best,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Camping bits

Great communication, both from Company and their couriers. Great products too.

30. april 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

Thank you Liz! Much appreciated!

Take care,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Fantastic service

Fantastic service, great prices, definitely shop at A & E Leisure again. Thank you for a great experience.

2. maj 2026
Uopfordret anmeldelse
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Besvarelse fra A & E Leisure

We love to read this Pete. See you down the line Sir!

All the best,
A&E Leisure

Bedømt til 4 ud af 5 stjerner

Trustworthy company

Poles arrived as advised on correct date and well packaged.
The only issue is that the poles are slightly shorter, 25 mm, than the ones which are split but this will not affect the pitching of the tent overall.

28. april 2026
A & E Leisure-logo

Besvarelse fra A & E Leisure

Hi Bob,

Thank you for the great review. If you have any issues, please do not hesitate to contact us.

All the best,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

Dometic All Season Airbreak

Great communication with A&E at all times, fast and efficient delivery no complaints, We have not had chance to put up the Dometic All Season Air Break yet unpacked and looks ok

1. maj 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

Hi Norman,

Thank you for the kind words.

Let us know how you get on with the Air Break!

Cheers,
A&E Leisure

Bedømt til 5 ud af 5 stjerner

If you are looking for outdoor goods look no further

Ordered a Coleman Snap & Go cooler A&E Leisure were the best price by far and amazingly the order came the next day! Fabulous service thank you

Website is easy to understand, ordering simple and excellent communication. Well worth a look for anything outdoors

28. april 2026
Uopfordret anmeldelse
A & E Leisure-logo

Besvarelse fra A & E Leisure

What a lovely review Karen - thank you so much!

Please let us know if we can help with anything else!

Take care,
A&E Leisure

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