Travelled to Attwoolls in hopes of buying a new small 4 person tent for me, my partner and our dog but was extremely disappointed with the range of tents on display. Hardly any for couples/small famil... Se mere
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Se, hvad kunderne siger
Purchased a Dometic Windbreak from Attwoolls as the price was unbeatable and included delivery, communication was great and was as described brand new in the box. The first time we used it a coupl... Se mere
Virksomheden har svaret
Bought Vango awning had a fault in a window panel. Replaced with new awning no problem excellent service thanks to Andrew at customer service
Travelled over 5 hours here and stayed locally nearby. The customer service and experiance was fantastic. As a novice to camping it was great advice on something I was spending a lot of money on. Th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Specialists in the outdoors.
Kontaktoplysninger
Bristol Road, Whitminster, GL2 7LX, Gloucestershire, Storbritannien
- 01452742233
- camping@attwoolls.co.uk
- www.attwoolls.co.uk
4,3
Fremragende
92 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bought Vango awning had a fault in a…
Bought Vango awning had a fault in a window panel.
Replaced with new awning no problem excellent service thanks to Andrew at customer service
22. april 2026
Uopfordret anmeldelse
Amazing experience with Attwools
We bought a Motorhome awning & multiple accessories & were given an amazing package price by Nathan whose customer service, approachability & helpfulness were outstanding & we felt he deserved this extensive recognition.
Cannot recommend Attwools highly enough but in particular Nathan.
Thank you !
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Stephen,
Thank you for visiting us today and reviewing the superstore! We're delighted to hear you are happy with your purchases from us and Nathan was a key part to making those decisions. I will make sure he see's your kind words!
Happy caravanning!
Take care,
Emma
Travelled over 5 hours here and stayed…
Travelled over 5 hours here and stayed locally nearby. The customer service and experiance was fantastic.
As a novice to camping it was great advice on something I was spending a lot of money on.
Thanks Chris!
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Sparky M,
Thank you for making the journey to Attwoolls, we really appreciate your commitment to us! Its always fantastic to hear about great customer service, as getting the right advice is important when new to camping!
We will pass your thanks over to Chris, and wishing you many great trips ahead!
Take care,
Emma
Purchased a Dometic Windbreak from…
Purchased a Dometic Windbreak from Attwoolls as the price was unbeatable and included delivery, communication was great and was as described brand new in the box. The first time we used it a couple of the end caps were broken (it was still useable). Contacted Attwoolls who contacted Dometic, 5 days later the replacement end caps arrived. Great service from both parties. Very impressed with the windbreak(5 panel pro), good design which is fairly easy to erect and sturdy in a fairly strong wind.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Robert,
Thank you for taking the time to review our superstore, we're sorry to hear there was an issue with the end caps, but glad to hear it was resolved quickly with Dometic without too much disruption!
We're pleased to hear the team and service was great and hope you get plenty of use out of your awning!
Kind Regards,
Emma
Disappointing
Travelled to Attwoolls in hopes of buying a new small 4 person tent for me, my partner and our dog but was extremely disappointed with the range of tents on display. Hardly any for couples/small family about 4 or 5 only. All other tents were huge 6-8 person ones for medium/large families. No Outwell tents either, despite being a popular brand and our brand of choice. Disappointing.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Rebecca,
Thank you for taking the time to review our camping superstore. We’re really disappointed to hear that your visit wasn’t a positive one, and we’re sorry we didn’t meet your expectations on this occasion.
As a family-focused camping retailer, we aim to cater to a wide range of needs, which means offering a large variety of tents, from smaller 2-person options through to larger 8-10 family tents. With over 200 tents in our range, we are limited on space and unfortunately can’t display every model at once.
At this time of year, as the camping season begins, our displays are constantly changing as new stock arrives. They’re also updated throughout the season to showcase different brands, especially during our brand event weekends, which can affect what is on display at any given time.
We also offer a 1-2-1 pitch service, so if you would like to see a specific Outwell tent, were more than happy to get this et up for you, even if it's not currently on display.
Thanks again for your feedback and we hope if you consider shopping with us in the future it will be a much better experience.
Kind Regards,
Emma
Don't buy from this shop ever
Bought an talta lounge air awning in march. The awning as been up since march 20th and within the the first week the storm strap snapped with lead to the window getting cut and at present I have had to fix 2 punches in the bladders which I believe is due to the zips rubbing on the bladders. This product is a waste of money. At £2000 didn't expect to be fixing it on a weekly basis.
Update#.
I was in communication weeks ago in regards to this matter now the communication as fell silent.went back and forth with the same questions although I sent images of the damage. Seems to me that once they have your money which was over £2000 they are just not bothered with you, now I'm out of pocket and have a damaged awning. 👍 👍
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Michael,
Thank you for taking the time to review a Telta product on Trust Pilot and I am sorry to hear it is not working as it should do. It is disappointing to hear you have experienced issues with your awning and we are more than happy to have a look at this for you in more detail.
Please send photos and a brief description of the issues raised above to our aftersales team, contact Andrew on - aftersales@attwoolls.co.uk.
Absolutely fantastic aftersales - Andrew "Brilliant!"
Absolutely fantastic aftersales - Andrew couldn't have been more customer focussed.
I will recommend Attwools to anyone who is looking for equipment for camping and leisure.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Michael,
Thank you for taking the time to review our Aftersales Customer service. Always a pleasure to hear someone on the team went above and beyond to make your experience fantastic.
Kind Regards,
Emma
Great staff and service
Staff could not have been more helpful. Tried for weeks to find a replacement airbeam for my tent. There wasnt one in stock but they contacted the company and sorced one for us. Received phone call less than 48hrs. Thank you and will definitely buy our new tent from them when we've need a new one. Thank you
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Sandra,
Thank you for taking the time to leave a review. It's always a pleasure to hear when our staff have given excellent customer service, we really pride ourselves on this and glad you agree!
Hope to welcome you back again soon! Happy Camping!
All the best,
Emma
Excellent store and service
Atwoolls has everything you could want in a camping store. I spent many hours reading about different drive away awnings and all my questions were answered in 20 minutes if being in the store. So many on display. They even price matched a company that had the product on sale
There was a slight manufacturing issue with the product. The after care from Andrew was exceptional
Genuinely can't imagine a better camping store than this
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Matthew,
Thank you for taking the time to review our camping superstore and aftersales service. Always a pleasure to hear the staff were knowledgeable and helped find the perfect awning. Especially Andrew, with the aftersales issue. We hope your new awning brings you many amazing camping adventures!
Take care,
Emma
Can not recommend this shop enough if you are looking for a new tent
We drove down from Nottinghamshire and it was worth the drive. Lots of tents to look at, the staff were very helpful but left us to look. When we asked for help Martin listened to what we wanted and then went through our options. Again no pushy sales left us to think about what he had showed us and then came back so we could chat through pros and cons and what we were thinking. We ended up with the perfect tent for us, lots of additional features and we can't wait to go camping. Thank you again Martin we cannot recommend this place enough
4. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hello,
Thank you for taking the time to review our camping superstore! We’re delighted to hear the journey was worth it! It’s great to know you enjoyed exploring our tent range and that Martin was able to help you find the perfect one without any pressure.
We will make sure Martin sees your kind review, and happy camping for the future!
Take care,
Emma
Excellent aftercare and customer support
Having bought what we thought was the perfect tent from Attwoolls we discovered that it did not really meet our needs after a very wet and windy week’s camping in Wales. We pointed this out to the company and were immediately offered a new deal and a different tent, with some very helpful advice. We could not be happier with both the outcome and the support provided by Attwoolls, for which we are very grateful.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Lawrie,
Thank you for taking the time to share you experience shopping with Attwoolls. We’re really pleased we could help find the right tent for you, and it’s great to hear you’re happy with the outcome. Our team are camping experts and always on hand to offer advice.
Hope to welcome you again soon,
Emma
Excellent customer service
Excellent customer service. A Vango tent I ordered was delivered damaged. Once returned a replacement new tent arrived within 2 days just in time for a camping weekend. Excellent customer service all round plus the tent was the best price on the market. Thanks to Andrew in customer service
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Richard,
Thank you for sharing your experience. I am sorry to hear the item was damaged in first instance, but glad to hear it was sorted quickly by Andrew in our aftersales team. I will make sure he sees your review!
Kind Regards,
Emma
Customer satisfaction
On Thursday 14th August I visited Attwoolls Whitminster and bought a camping chair, and I have to say that the gentleman I dealt with on this occasion ( unfortunately I don’t have his name but he has a beard ) was so helpful and professional .Being disabled I was not able to carry said chair to my car, but this gentleman was glad to carry it for me and even CAREFULLY placed it in the car for me, unfortunately, due to a manufacturing issue I had to return the chair yesterday 18th, on this occasion I dealt with Mr John Attwoolls son, and I have to say that he was as equally polite and professional.
Many grateful thanks to both members of staff, and you can be assured, that if I need anything camping related in future then I won’t hesitate to return to this company.
Tony Green
Ex employee of the company from the 1970s.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Tony,
Thank you for taking the time to review our camping superstore. Always a pleasure to hear our team were helpful and professional. I am sure you aware, as a family run business, we are all keen campers and genuinely want to help customers find exactly what they are looking for.
Glad to hear the chair issue was sorted smoothly and look forward to welcoming you again soon in the camping shop!
Kind Regards,
Emma
Very disappointed
Very disappointed in customer services, we bought a awning and took it out to check it was ok, we found it was not what we needed and attempted to return it, we were then told as it had been taken out of the box and opened up we couldn't return it... total waste of money!
10. august 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Sheena,
Thank you for taking the time to review our website, I am sorry to hear that on this occasion you are not happy with the customer service received.
We are a little puzzled by the review as we have in fact refunded your order minus a 15% fee which reflects the condition of the returned awning. This was discussed on email, prior to us arranging collecting of the item.
As the item had been removed from the packaging, it is no longer considered in a 'brand new' condition and we cannot sell it on to future customers at the same price.
After inspection of the returned goods, our aftersales team found that pegs were missing and grass on the groundsheet and guy lines. In order to resell this item, we will have to reduce the selling fee. I am sure you can appreciate a new customer would not want to pay full price for a used product.
When you placed the order through the website you signed our terms and conditions which state the following 'Please note that we are permitted by law to reduce your refund to reflect any reductions in value of the product if caused by being handled or used in a way which would not be permitted in our shop (this may be as much as the contract price).' This is inline with the Consumer Contracts Regulation and can be found under 'Returns' on the home page.
We're truly sorry to hear you are not happy with our returns policies and we always aim to offer clear and fair service when shopping through the website. As an independent business we value all feedback whether its positive or negative and hope if you do wish to shop with us in the future, it will be a more pleasant experience.
Kind Regards,
Emma
Impressive shop with huge range of…
Impressive shop with huge range of tents on display. Everything you need at really competitive prices.
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Lucinda,
Thank you for taking the time to review our shop. So great to hear you liked our range and competitive prices! Hope to welcome you again soon.
Take care,
Emma
Best customer service experience ever
Absolutely superb range of products and after sales service/knowledge that are second to none. Bought an Outwell airbeam tent about 7 years ago, had several issues in the first two years but Attwools sorted them for us via the manufacturer. A few years ago the air release valves started leaking but rather than charge me for new ones, Chris talked me through ‘realigning’ them after Outwell had failed to respond to
my enquiries. This year the valves didn’t respond to realignment and I couldn’t source any new ones online. Phoned Attwools, Chris immediately suggested an alternative brand and even sent out some examples with no charge. These have been fitted and are better than original. I can once again sleep in my tent with both eyes closed 😊. A massive thanks to Chris and Attwools
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Nicholas,
Thank you so much for taking the time to share your experience with our camping superstore. We're thrilled to hear your Outwell tent is still going strong after all these years and we've been able to support you along the way.
We pride ourselves on offering top aftersales service, which other mainstream brands cannot offer. It's not just about the purchase, but the care that comes after when problems arise, and I am so glad you agree!
We'll be sure to pass on your kind words on to Chris and hope to welcome you again soon.
All the best,
Emma
Really impressed
Easy to use website. Great prices. Helpful youtube channel. After sales care is fantastic. Highly recommended
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Gemma,
Thank you for taking the time to share your experience. Always a pleasure to receive a 5* review and to hear you would recommend us!
All the best,
Emma
Excellent customer service 5*****
Excellent customer service from the point of ordering, to after sales when resolving an issue for me. Andrew was exceptionally helpful, going above and beyond.
Products purchased were perfectly described on the store website, were delivered in good time, and were a joy to use.
Without any doubt, I would recommend Attwoolls Camping for all your camping needs.
A breath of fresh air in the retail sector!
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hello,
Thank you for taking the time to review the service provided and our website. We're thrilled to hear that Andrew in the aftersales team was helpful and your issue was resolved quickly. Always a pleasure to hear when the team has gone the extra mile for our customers!
Thank you for choosing to shop with Attwoolls and your recommendation means a lot to us. Happy camping!
All the best,
Emma
Very impressed
Very impressed with sales advice, speed of delivery and absolutely excellent aftersales support - easily contactable, very helpful and responsive. Would highly recommend.
7. juli 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi Anon,
Thank you for taking the time to review our Attwoolls.co.uk. Always a pleasure to receive positive feedback from new customers.
As an independent business we really value our team and glad to hear they have triumphed in providing great sales advice, speedy delivery and most importantly reliable aftercare.
We look forward to helping you online again whenever you're planning your next adventure!
Take care,
Emma
Brilliant customer service from Mike at…
Brilliant customer service from Mike at Attwoolls Outdoors.
Mike took a great deal of time to talk through the various awning options suitable for my Westfalia Columbus Campervan — not an easy task given the length of the wind-out canopy rail and the positioning of the sliding doors. His knowledge in this area is second to none. The YouTube videos produced by Mike at Attwoolls, both product reviews and setup guides, are also incredibly helpful. Combined with their very competitive pricing, I wouldn’t hesitate to recommend Attwoolls Outdoors. 😊👍
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Attwoolls Camping & Leisure
Hi John,
Thank you so much for the lovely review! We're really pleased to hear the Mike was able to help you navigate the tricky set-up on your Westfalia Columbus Campervan. It's great to know the YouTube videos have been useful too; Mike puts a lot of effort into making sure they're informative and easy to follow, so we'll make sure he sees your kind words.
We’d love to welcome you back in-store whenever you need more gear or advice for your next adventure!
Happy camping!
Emma
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