24Genetics Anmeldelser 

To be honest this was a complete waste of money. The customer service was a disaster and the results never came. The company is a bit of a scam. It advertises falsely and I highly recommend you get you testing elsewhere.

Test décevant ne donne pas les apoe2,3,4 très important ni les apoa,b,c c'est robotisé je n'ai pas reçu toute les info car sois disant mon dossier raw n'est pas totalement exploite j'ai fait un premier test génétique chez un concurrent et les informations ne sont identiques maintenant qui dit la vérité ? je sais pas. En tout cas décevant et informations erronée.

I didn't receive the microbiota test results after 6 months and they didn't reply to my last mail. I just received an automatic email that the test is done by an external partner and it takes longer... after 6 months it's not even relevant. Don't waste your money on it.

Résultats très décevants robotises et surtout j’ai payé 2 tests en formule tout compris + en février et je n’ai jamais reçu les microbiomes malgré mes relances . J’ai juste eu une réponse plus d’un mois après me disant qu’il y avait eu un problème … pas sérieux. Les résultats sont étonnants, ils me décrivent avec une parfaite absorption de la vitamine d alors que je n’ai jamais pu la fixer et que j’ai fait du rachitismes..Ne gaspillez pas votre argent et vos espoirs. Lisez bien tous les avis (beaucoup de négatifs qui ont reçu la même expérience que moi et mon ami)car il y en a de très élogieux qui me surprennent par rapport à la réalité.

This experience has been a disaster from start to finish! First the testing kit took weeks to arrive, then after paying £12 for tracked postage to return the completed kit to the company for testing it was somehow posted back through my own front door three weeks later!! Impossible to get any communication from the company. No phone service and customer service email address given seems to serve no purpose whatsoever! After everything will need to go through my bank in an attempt to get a refund. SCAM! DO NOT
PURCHASE !!!

Si j avais pu ne mettre aucune étoile, je l aurais fait. J ai fait faire 2 tests à un an d intervalle par 24 genetics et les résultats sont tout à fait différents. Quel arnaque !

¿Sabeis que estais dando información única de vuestra persona y de forma no anónima a una empresa que la puede usar para cualquier cosa?
Platearos si le darias a cualquiera que pase por la calle una copia de tu DNI.

Le rapport concernant mes ancêtres a révélé des surprises et je service client est au top !
Les autres rapports sont très intéressants aussi .

Great customer support. Happy with the result

I ordered the 24Genetics Ancestry reports for my raw data files that I already had from two other DNA companies. I am extremely happy with the reports, and find them to be detailed and accurate. The 24Genetics ancestry team did their best to answer email communications and to explain in detail how to interpret the reports and how the data was analyzed, which I greatly appreciated. Overall I am impressed with their customer service and the information provided in my raw data ancestry reports, which have given me an excellent perspective on my ancestry and genetic affinities with certain populations.

Very poor service!
I paid £280 for a dna/genetic test and after nearly 3 weeks my sample was returned with no explanation as to why they had returned my sample back from spain without any results(the envelope was not even opened)
I called 3 times and was told to email with my concerns, i then emailed but had no response so as it currently stands I am £280
Down with no test results and no way of contacting anybody to find a solution and when I do call the people at the other end have very little English so it end’s with “please email” of which they then ignore you.

I only have reasons to admire your way of working.

I already knew it in 2016 when I made some suggestions for improvements in your first report model and Vicente Barrio received, thanked and applied them (I was a data analyst and pharmaceutical marketing researcher for many years), ...and I confirm it now with attention received from Sonia Planell and Isaac de Prado this November 2023.

Honestly: Chapó!!!
You deserve to be as successful as possible in your fieldwork.

Val

I had a recent 24 Genetics update re Ancestry on a test I did 3 years ago.This time I felt my original Ancestry test results were more accurate as the recent update is quite a but different this time I feel

I've always been curious about my ancestry and health, and I knew that a genetic test would be the best way to learn more about myself. I did a lot of research before I chose a test, and I finally decided on 24Genetics.
The test was straightforward to do. I just swabbed my cheek with a cotton swab, and then I sent the swab back to 24Genetics. I got my results back a few weeks later, and I was blown away by how much information they contained.
I learned a lot about my ancestry. I discovered I'm primarily European, with some Asian and African ancestry. I also learned about my genetic risk for certain diseases. I was surprised to learn that I have a higher risk for a few conditions, but I'm glad that I know about them so I can take steps to reduce my risk.
The most fascinating part of the test was learning about my genetic traits. I found out that I'm more likely to be lactose intolerant, and I'm also more likely to be a morning person. I also learned that my gene makes me more susceptible to sunburn.
Overall, I'm so glad that I took a genetic test. It was a great way to learn more about myself, giving me a new appreciation for my DNA.
Here are some of the specific things I loved about the test:
The results were comprehensive and informative. I learned a lot about my ancestry, health, and genetic traits.
The test was easy to do. I was able to do it in the comfort of my own home.
The price was reasonable. I thought the test was worth the money.
I recommend a genetic test to anyone curious about their ancestry, health, or genetic traits. It's a great way to learn more about yourself and your family.

Ich hatte mich für den Versand per Post enschieden. das Problem war,dass mein Paket per Post zu mir zurück kam, da es nicht zugestellt werden konnte. Die kommunikation verlief anfangs ohne Problem. Als es schliesslich darum gieng, dass mir die Firma einen Kurier organisiert um mein Paket bei mir abzuholen hörte ich plötzlich nichts mehr. Bis heute habe ich gar nichts mehr gehört und das ganze ist jetzt 2 Monate her. Auf meine mehrfachen Anfragen kam keine Antwort zurück. Ich bin sehr enttäuscht!

Après quelques recherches concernant une analyse ADN pour la recherche de mes lointaines origines et aider à mes recherches généalogiques, mon choix s'est porté sur Ancestrum/24Genetics. Je pense ne pas m'être trompé dans mon choix. J'ai pu voir que certains clament une arnaque mais pour mon avis à moi, ce n'est pas du tout le cas. Il faut bien comprendre les explications données, et surtout les bases sur lesquelles leurs rapports sont rédigés (un peu de lecture est nécessaire). J'ai pu au final, et en quelques semaines, obtenir un rapport intéressant et même quelques fois surprenant me confirmant aussi certaines choses que je connaissais ou supposais déjà auparavant. Pour entrer en contact avec eux il est préférable d'utiliser directement leur adresse mail "infoancestrum" plutôt que de passer par leur site Web où je n'ai pas eu de réponse. J'ai pu avoir un contact très rapide avec Sonia (un grand merci à elle) avec laquelle tout s'est très bien passé (quelques questions, l'obtention de mon fichier de données brutes dans la foulée et quelques conseils pour la sécurité de nos données). Voilà, je ne peux pas me plaindre... Une "petite" somme à investir lors de la promotion mais pour ma part, je ne regrette pas mon choix. Je ne peux donc que conseiller ce site dont bien certainement, la base de données ne cesse d'évoluer... Bonne continuation à toutes et tous...

resultats tres interessants et communication avec l'entreprise super

Je suis super déçu moi qui pensais que c'était un site fiable pour faire un test ADN pour savoir mes origines car je suis une enfant de la Dass et en plus quand on envoie des mails ils ne sont pas pressé de répondre

cela fait des semaines que j'attends les résultats, depuis le 27 avril, après mon mail de relance , ils me renvoient un document de 8 pages à remplir que j'avais déjà rempli
cela sent l'arnaque
Re bonjour, Suite à mon post, j'ai eu des nouvelles aujourd'hui, cela semble se bébloquer

The whole experience has been better than I could imagine. The kit arrived by mail, no problems there.

I sent it back to them (they have a lab in Boston as well as in Europe) forgetting to provide an authorization to them (a paper that is included in the kit needs to be filled out correctly and signed, just one page, nothing hard), and their customer service reached out to me, asking to provide that to them (for my own privacy and protection which I appreciated).

After I did, they sent the results of the test by email. And it is very detailed! The whole medical genetic predispositions list with a detailed breakdown, ancestry report which was great and pharmacology report which can also be very useful to know which drugs are more likely to affect you (or even harm you).

I think it's important to know what your genetic concerns are as one can be aware of their lifestyle and if they are potentially causing something to happen in the future which they already genetically predisposed to.

I am very happy with the customer service and the whole process, and the final result. 5 Stars. I wish every company did business this way.

Also, if someone doesn't feel the need to do the test for medical reasons, do at least the ancestry report! It is remarkable that you may find out.