Εξαιρετική εμπειρία! Με το ταχύπλοο Kerras Cruises φθάσαμε από Νάξο σε 1,30 ώρα στο Πάνω Κουφονήσι. Παρόλο που δεν πήραμε πάλι καραβάκι από το λιμάνι στο Πάνω Κουφονήσι για να πάμε στις άλλες παραλίες... Se mere
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Se, hvad kunderne siger
Our family had an amazing experience with ZAS Tours! The driver was waiting for us right where we arrived at the port. The booking was for our children to go go-karting, and they absolutely loved it a... Se mere
My tour was canceled, and was waiting for my refund after 9 days, till I figured out that I had booked with Zas Tours but billed by Zas Travels, and was to sail with Azul Cruses. Till I figured thi... Se mere
Virksomheden har svaret
Μια όμορφη εμπειρία στην ενδοχώρα και τα βόρεια παράλια της Νάξου η ξεναγός μας η κυρία Ρούλα πολύ κατατοπιστική σε όλα και φυσικά ο οδηγός ο κύριος Βασίλης άψογος σε όλα.
Virksomhedsoplysninger
Skrevet af virksomheden
Make the most of your vacation in Greece with Zas Tours. Book activities, island excursions, cooking lessons, private catamaran cruises and much more simply and easily with instant availability. With 41 years experience and two offices on the island of Naxos we have a reputation for great service.
Kontaktoplysninger
Beachfront Chora Naxos, 84300, Naxos Chora, Grækenland
- +30 22850 22500
- support@zastours.com
- zastours.com
4,5
Fremragende
219 anmeldelser
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Booked a daylong boat trip to…
Booked a daylong boat trip to Koufonisia with this tour operator through Viator. The next day I received an email from Zas notifying me that the date I had selected for the boat trip was past the time in October that they ran the excursion, and I was told I would receive a full refund within seven days. I waited several weeks but the refund never came. Had to file a claim with our credit card so they could pursue the refund.
1. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for this review and thank you for booking with Zas Tours. We are very sorry about what happened here and can only apologize profusely for our mistake. But there also seems to be some slight confusion with this review as we are not a tour operator and we don't work with Viator. We believe, that it's possible that at some point you may have contacted the wrong company. Of course we don't know this for sure.
Firstly, we have checked our records and we can confirm that in this instance we messed up and your refund slipped through the net. We're extremely sorry about this and can appreciate your frustration and upset. We're sorry about the extra work you had to do to organize the refund with your bank. You should not have had to do that.
It's not an excuse by any means, but we should also say that had you chased us up again we would have spotted the mistake and carried out the refund. But we appreciate fully that it is not your responsibility to chase us up. But perhaps you contacted the wrong company? The one that works with viator and is a tour operator?
Because of your case, we are currently making changes to the way we handle refunds and we are sure that this won't happen again. It should not be necessary to contact us more than once.
We hope that despite our messing up here, due to human error, that you might consider using our services again.
Once again, we would like to offer our sincere and genuine apologies for our mistake.
Regards,
The Zas Tours team
Great tour of the island.
Nickolas was a wonderful guide, informative and very approachable. I very much enjoyed the content of the tour and especially his music choice for the ride back.
18. oktober 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're delighted to hear that you had a great tour of the island with Nickolas as your guide. It's wonderful to know that you found him informative and approachable, and that you enjoyed the content of the tour and his music choice for the ride back.
We look forward to assisting you with your future travel plans in Greece.
Best regards,
The Zas Tour Team
A wonderfully knowledgeable & humorous…
A wonderfully knowledgeable & humorous guide, (Nicklas)?, took a bus load of us on the Highlights of Naxos tour. We did indeed see all the listed highlights, he was the best of them. A native of one of the 6 villages where emery is mined, he could tell us so much beyond describing the sights & history behind the monuments, it was a grand day out.
3. oktober 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're thrilled to hear that you had a fantastic experience on the Highlights of Naxos tour with Nickolas as your guide. It's wonderful to know that his knowledge and humor made the tour even more enjoyable. His insights into the local area and history truly added to the experience.
We look forward to assisting you with your future travel plans in Greece.
Best regards,
The Zas Tour Team
We booked a cooking course at Zas…
We booked a cooking course at Zas Tours. The family which gave this course was very friendly. It was a wonderful family, but very unprofessional. They‘ve spoken very less English, so that a discussion wasn’t possible. Also we got very less explanations or any brochures we could take with us as a reminder. All in all 80,- € have been much to much money for this event.
23. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your feedback. We're sorry to hear that your cooking course experience did not meet your expectations. While the hosting family was friendly, we understand that the language barrier and lack of detailed explanations or brochures were disappointing. We will pass your feedback on to the tour organizers to help improve their offerings.
We appreciate your input and hope that you still might consider using Zastours.com in the future.
Best regards,
The Zas Tour Team
it was a complete another riding tour…
it was a complete another riding tour as we booked. the riding tour was really disappointed and bad. only on the street!! and we booked a tour on the beach with sundown.
we asked several times the organisation to pay the amound back - no replay until today!! not serious!!
5. oktober 2022
Besvarelse fra Zas Tours
Hi,
We're very sorry to hear about your disappointing experience. This experience is now run by different owners so unfortunately there is little we can do at this point.
Once again, we would like to apologize that the experience did not meet your expectations.
Best regards,
The Zas Tour Team
ZAS For All Your Tours
Very friendly and helpful staff. Easy to book the tour we wanted. The member of staff ran through the whole programme for us and provided a map. Everything was explained very well. Will definitely use ZAS again.
3. oktober 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're delighted to hear that you found our staff very friendly and helpful, and that booking your tour was easy. It's great to know that the program was thoroughly explained and that you received a map for your convenience. We're pleased that you plan to use ZAS again.
We look forward to assisting you with your future travel plans in Greece.
Best regards,
The Zas Tour Team
Very easy to book our boat trip from…
Very easy to book our boat trip from Naxos to Koufanissia. Replied promptly to my email when I enquired the day before booking.
3. oktober 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're pleased to hear that booking your boat trip from Naxos to Koufanissia was very easy and that you received a prompt reply to your email inquiry.
We look forward to assisting you with your future travel plans in Greece.
Best regards,
The Zas Tour Team
Exceptional
The driving is not an easy job in your mountains and our driver was exceptional. As for the guide he was attentive to our questions and needs, he was funny and knew the history of his islands. He is a proud Greek Naxos boy and it showed. Thank you we made a good choice. Our tour was on October 3rd.
2. oktober 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're thrilled to hear that you had an exceptional experience on your tour. Driving in the mountains can be challenging, and we're glad your driver handled it exceptionally well. It's wonderful to know that your guide was attentive, knowledgeable, and brought a sense of pride and humor to the tour.
We look forward to assisting you with your future travel plans in Greece.
Best regards,
The Zas Tour Team
Iraklea and Koufounisi tour
Agent in ZAS tours was very nice and informative, would recommend booking with them
12. september 2022
Disappointing experience and crazy price
I did with my husband the experience called "horse riding". We paid 100 euros ( a crazy amount) to ride a horse on the beach. For this price we expected a good service....bit when we arrived the man didn't know anything and we made a simple riding on the road....we stayed on the beach just for the last 10 minutes.....really disappointing.....
3. september 2022
Besvarelse fra Zas Tours
Hi,
We're very sorry to hear about your disappointing experience. This experience is now run by different owners so unfortunately there is little we can do at this point.
Once again, we would like to apologize that the experience did not meet your expectations. We still hope that your booking experience with ZasTours.com was good and you might consider using our service for other tours or excursions in the future.
Best regards,
The Zas Tour Team
Besvarelse fra Zas Tours
Hi,
Thank you for your review! We're glad to hear that the service was on time and that you found the staff great. We appreciate your feedback.
We hope you might consider using ZasTours.com again in the future.
Best regards,
The Zas Tour Team
Excellent service
5. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're pleased to hear that you experienced excellent service.
We hope you choose ZasTours.com for your future travel plans.
Best regards,
The Zas Tour Team
Full day Naxos island Bus Tour
It was a wonderful and quite informative trip. The Guide Mr. Nicholas did exceedingly well in explaining about the seven/eight sites visited. The driver Mike( as I understood his name?) was very well behaved n cooperative. Loved the tour. The gentleman who booked for me was really a very hearty n supporting person. Loved the day tour very much. Thanks everyone. God bless you all.
8. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're thrilled to hear that you had a wonderful and informative full-day bus tour of Naxos. It's great to know that Mr. Nicholas provided excellent explanations of the sites visited and that Mike was cooperative and well-behaved. We're also pleased to hear that the booking process was smooth and supportive.
We hope you might consider using ZasTours.com again for your future adventures.
Best regards,
The Zas Tour Team
Bellissima esperienza a koufonissia.
Bellissima esperienza a koufonissia.. Assolutamente da fare
31. august 2022
Besvarelse fra Zas Tours
Ciao,
Grazie per la tua recensione a cinque stelle! Siamo felici di sapere che hai avuto una bellissima esperienza a Koufonissia.
Speriamo che tu possa considerare di utilizzare ancora ZasTours.com per le tue future avventure.
Cordiali saluti,
Il team di Zas Tour
Good value for money
Good value for money. You can listen to your audio guide on your on time. It does include a map to find the sites and play the audio.
5. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your review! We're pleased to hear that you found the tour to be good value for money. It's great that you enjoyed the flexibility of the audio guide and found the included map helpful for locating the sites and following along.
We hope you might consider using ZasTours.com again for your future adventures.
Best regards,
The Zas Tour Team
Besvarelse fra Zas Tours
Hi,
Thank you for your four-star review! We're glad to hear that everything went smooth and fast, from the ordering and payment process to the service itself.
We hope you might consider using ZasTours.com again for your future adventures.
Best regards,
The Zas Tour Team
Besvarelse fra Zas Tours
Hi,
Thank you for your five-star review! We're thrilled to hear that you had an excellent experience with a very nice, humble, and experienced crew.
We look forward to welcoming you back on ZasTours.com for your next adventure.
Best regards,
The Zas Tour Team
All smooth
All smooth, good handling of booking and Koufonissi definitely worth a detour.
3. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your feedback! We're glad to hear that everything went smoothly with your booking and that you found Koufonissi worth the visit.
We hope to assist you with your future travel plans through ZasTours.com.
Best regards,
The Zas Tour Team
Very knowledgeable and organized the…
Very knowledgeable and organized the tour chosen at Coufonissi island really nice and the 'crew super helpful
3. september 2022
Besvarelse fra Zas Tours
Hi,
Thank you for your feedback! We're delighted to hear that you found our team very knowledgeable and organized, and that you enjoyed the tour at Koufonissi island with the crew being super helpful.
We hope you might consider using ZasTours.com again in the future.
Best regards,
The Zas Tour Team
Santa Maria at Sea!!!!
Maria at Zas was great. She took the time to explain to me our options and when I came back the next day she helped the 8 of us book our partially private catamaran cruise around Paros, Rina Cave and Naxos.
We took the Santa Maria and the Captain and skipper were great. They honestly explain where our course was taking us based on weather conditions. Offered to let my 2 small grand kids a cabin to nap in. The food and drinks were fresh and tasty.
I definitely recommend the trip to really enjoy a stress free day.
15. august 2022
Uopfordret anmeldelse
Besvarelse fra Zas Tours
Hi,
Thank you for sharing your experience! We're thrilled to hear that Maria was so helpful in arranging your catamaran cruise around Paros, Rina Cave, and Naxos for you and your group of eight. It's wonderful that the Captain and skipper of the Santa Maria provided clear explanations and accommodated your small grandkids with a nap cabin. We're delighted that you enjoyed the fresh and tasty food and drinks onboard.
We hope you might consider using ZasTours.com again in the future.
Best regards,
The Zas Tour Team
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