I have never experienced such rude customer service. This has put me off ever shopping here again and have now warned many others against this. I hope someone could follow up with Amy to discuss her t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Outstanding service by seller and courier at an unbelievable price. My Tricker’s Bourtons in Caramel Kudu arrived in record time. Cannot be happier, the Bourtons have always been among my grail shoes/... Se mere
Virksomheden har svaret
Great little store, it’s hard to find the right balance between good customer service and overbearing, pushy commission chasers but these lads were on the money, with recommendations based on my outfi... Se mere
Virksomheden har svaret
Had a delivery issue with Royal Mail where they damaged my jacket in transit. Called the store to report and got a call back from the warehouse within 10 minutes. Replacement issued immediately. Rea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From Wilderness to Metropolis... Explore a considered mix of functional brands, all designed for an active life whether lived out on the mountain tops or deep in the heart of the city. Shop now for Fjallraven, Carhartt, Saucony and more...
Kontaktoplysninger
Storbritannien
- info@yardsstore.com
- yardsstore.com
4,5
Fremragende
246 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Yards Store
Hi Mark! Thanks so much for the lovely review, we really appreciate it.
Kind regards,
Jordan.
Timely delivery of quality shoes
31. marts 2022
Besvarelse fra Yards Store
Hello Tim,
Thanks so much for the lovely review, we really appreciate it.
Kind regards,
Jordan.
Excellent service and goods
9. marts 2022
Besvarelse fra Yards Store
Hi Phillip,
Thanks so much for the lovely review, we really appreciate it.
Kind regards,
Jordan.
Overall the product was very good…
Overall the product was very good purchased as a birthday gift. I paid for next day delivery as I made the purchase on the 16th Feb after 2pm. For this reason I expected the order to have arrived on the 18th as it was dispatched on the 17th. However it arrived on the 19th (Saturday) a day after the birthday. Not really next day delivery for that reason I was very disappointed.
9. marts 2022
Besvarelse fra Yards Store
Hello Mo,
Having looked at the tracking, it looked like Royal Mail attempted delivery on Friday 18th February but no one was in to accept the parcel according to them.
We will definitely look into this with them on this, and we are sorry for the delay here.
Kind regards,
Jordan.
Great service
Great service. Price was best I’d found. Delivery was fast. Will use Yards Store again.
6. marts 2022
Besvarelse fra Yards Store
Hi Steve,
Thanks so much for the lovely review, we really appreciate it.
Kind regards,
Jordan.
Fast delivery and really happy with my…
Fast delivery and really happy with my purchase. Will definitely be shopping on here again.
3. marts 2022
Besvarelse fra Yards Store
Hello,
Thanks so much for the lovely review, we really appreciate it.
Kind regards,
Jordan.
Besvarelse fra Yards Store
Thank you so much Kelly for this review - really glad to hear that you were pleased with your items and service!
Many Thanks
Yards Store Team!
Besvarelse fra Yards Store
That's what we like to hear Mark - no fuss, but good quality service and products!
Hope to see you shop with us again soon!
Many Thanks
Yards Store Team
Fast delivery but wrong item sent
Order came quickly but was the wrong item. Customer service was good but unfortunately they ran out of the item I ordered which was a Christmas present which was disappointing. They offered for me to return the wrong item free of charge but I ended up keeping it so had present to give.
10. januar 2022
Excellent Service from Yards Store
This winter I ordered a wonderful Barbour jacket via Yards Store. The first time I ordered, the size was not correct. Exchanging my item was very easy, thanks to the super-polite and patient customer service of Yards Store. I will definitely buy again on Yards Store!
10. januar 2022
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you very much for this review Samuel!! Will for sure pass on the comments to our customer service team and we really hope too see you shop with us again soon!
Many Thanks
Yards Store Team
Quibbled over a return and then failed…
Quibbled over a return and then failed to provide a refund for the difference - extremely poor customer service.
9. januar 2022
Besvarelse fra Yards Store
Hi Alex,
Sorry to hear that you have not had an issue with your returning process with us. I have checked the inbox and cannot find any correspondence from yourself. If you could please email us at info@yardsstore.com to our customer service we will look into this right away for you.
Many Thanks
Yards Store Team
Great 👍 service !!
14. november 2021
Besvarelse fra Yards Store
Thank you for your review Katrina, glad that everything was great for you!
Many Thanks
Yards Store
Besvarelse fra Yards Store
Thank you Sabine for ordering and glad you are happy with your experience.
Many Thanks
Yards Store
Brilliant customer service and response…
Brilliant customer service and response times. Could not recommend them highly enough.
28. oktober 2021
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for your kind words about the CS team and how they could help. It is really appreciated and looking forward to seeing you shop with us again soon.
Many Thanks
Yards Store
Really helpful and prompt reply and…
Really helpful and prompt reply and returns when I needed to order a different size.
14. oktober 2021
Besvarelse fra Yards Store
Thank you for your review here Dr. Ruth and glad that our team could help with your return!
Many Thanks
Yards Store
First order and shipped straight away
First order and shipped straight away, goods well packed. Very happy and will likely to order again.
14. oktober 2021
Besvarelse fra Yards Store
Great to hear that the first order went smoothly Craig. Hope to see you shop with us again soon!
Many Thanks
Yards Store
It was smaller than I expected
It was smaller than I expected. I however it very light and easy to use
12. oktober 2021
Besvarelse fra Yards Store
Thank you for your product review here Juline.
Many Thanks
Yards Store
excellent service and a wide range of…
excellent service and a wide range of clothes and trainers to choose from i found that they were the cheapest to buy from when i bought my on running track pants. will be back again soon . well done the yardstore.
13. september 2021
Besvarelse fra Yards Store
Great to hear Ian that you had a good experience with us and can't wait to see you shopping back with us again!
Many Thanks
Yards Store
Bad customer service
There is clearly no EU customs duty on the website.
Still, I had to pay customs duties for a shirt.
I wrote to customer service, no response.
8. september 2021
Besvarelse fra Yards Store
Hello Tom,
Thank you for your review and apologies if there was an issue with your order.
Looking at the correspondence, you emailed us and we responded back the next working day less than 24 hours since your email rectifying the situation and sorted within that time period.
We would appreciate if you could remove this review with it being sorted and responded to by our team, acknowledging an error and rectifying asap!
Many Thanks
Yards Store
Great service
5. september 2021
Besvarelse fra Yards Store
Really glad to hear Mike!
Many Thanks
Yards Store
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Læs om anmeldelsesprocessen på Trustpilot.
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