I have never experienced such rude customer service. This has put me off ever shopping here again and have now warned many others against this. I hope someone could follow up with Amy to discuss her t... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Outstanding service by seller and courier at an unbelievable price. My Tricker’s Bourtons in Caramel Kudu arrived in record time. Cannot be happier, the Bourtons have always been among my grail shoes/... Se mere
Virksomheden har svaret
Great little store, it’s hard to find the right balance between good customer service and overbearing, pushy commission chasers but these lads were on the money, with recommendations based on my outfi... Se mere
Virksomheden har svaret
Had a delivery issue with Royal Mail where they damaged my jacket in transit. Called the store to report and got a call back from the warehouse within 10 minutes. Replacement issued immediately. Rea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From Wilderness to Metropolis... Explore a considered mix of functional brands, all designed for an active life whether lived out on the mountain tops or deep in the heart of the city. Shop now for Fjallraven, Carhartt, Saucony and more...
Kontaktoplysninger
Storbritannien
- info@yardsstore.com
- yardsstore.com
4,5
Fremragende
246 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
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Besvarelse fra Yards Store
Thank you for this review Elspeth, we appreciate it! And thank you for your order, we're pleased that you have been happy with everything.
Best regards
Yards
Spoke to really helpful woman on the…
Spoke to really helpful woman on the phone. Delivery was quick. Price was good. Good experience
16. november 2023
Besvarelse fra Yards Store
Hi John,
This is great to hear - thank you for taking the time to leave this great review, we appreciate it.
Best regards
Yards
Besvarelse fra Yards Store
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service.
A worthy successor to Oi Polloi
At last, a menswear boutique with my favourite Japanese labels and more. Great price point and an unrivalled customer service from start to finish. My new go to for online clobber. Thanks Yards Store team
23. november 2023
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for your review Scott and this is great to hear - we shall look forward to seeing you again!
Best regards
Yards
Becoming the new first stop "go to" for…
Becoming the new first stop "go to" for new clobber. After the demise of Oi Polloi.
Just bought a Patagonia winter coat in the sale. Came in a couple of days.
Was a bit unsure about whether I'd like it in the flesh. Course I did. Perfect stuff.
22. november 2023
Uopfordret anmeldelse
Besvarelse fra Yards Store
We're grateful for your support and feedback. Thank you for taking the time to share your experience.
Great little store
Great little store, it’s hard to find the right balance between good customer service and overbearing, pushy commission chasers but these lads were on the money, with recommendations based on my outfit and useful little facts about the brands thrown in too. Yards store is definitely worth a look if you’re into quality brands and proper service! Cheers lads!
13. november 2023
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Andy, thank you so much for your positive feedback! Happy to hear that you had a great shopping experience with us!
Besvarelse fra Yards Store
Thank you for your support and for sharing your positive feedback.
All good with this shop.
12. oktober 2023
Besvarelse fra Yards Store
Glad you are happy with your shopping experience!
Please do not buy from this store
Please do not buy from this store. Their items are very poor quality (potentially counterfeit) and their customer service is horrendous. Do not make the same mistake as me and stay aware from this store!
11. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Evan,
We'd like to clarify a few points here, as we really don't feel this is a very fair reflection of this situation! Firstly, our products are NOT counterfeit. We are authorised stockists of every brand we sell and questioning this can be very damaging to ourselves and also the brands we sell.
You purchased one item from us; you are of course entitled to your own opinion on that particular item. However, we do note that your issue when you emailed was that it did not fit and wanted to return, and not that it was poor quality. We can of course accept this back for full refund, so as we have said in our email to you, please ship this back. As stated, we are unable to fund returns from Canada I'm afraid. As a small business, we're unable to fund international returns on unwanted items, although on orders over a certain value, we do offer free shipping.
Please note that if you are interested in a product and worried about sizing, we are more than happy to take measurements of that particular item prior to purchase. Many customers do email in advance of purchase for this reason, and we will always offer this service to avoid situations such as yours.
Kind regards
Yards Store
My An amazing itembag so…
An amazing item just the best bag so much better than I thought, the quality is incredible and an amazing fast service ⭐️⭐️⭐️⭐️⭐️
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Christian,
Thank you so much for taking the time to leave this review - brilliant to hear that the bag exceeded your expectations and pleased that you were happy with the speed of the delivery!
Many thanks
Yards Store
Excellent service.
18. september 2023
Besvarelse fra Yards Store
Hi Jarred,
Thank you! We're grateful for the review and also for your custom.
Best regards
Yards
I had a few issues with my order but it…
I had a few issues with my order but it was sorted out by the customer service department promptly and professionally,thank you
12. september 2023
Besvarelse fra Yards Store
Hi Alan,
We're sorry that you had issues and thank you for your order. Thank you also for the review; we're pleased that we managed to sort this out for you.
Yards Store
Excellent price for excellent quality…
Excellent price for excellent quality st95 t shirt.
11. september 2023
Besvarelse fra Yards Store
Hi Steven,
One of our favourite brands - and we're really pleased that you're happy with your purchase. Thank you for your order.
Yards Store
Good choice for customers from Tbilisi
Great prices, cheap and fast delivery to Georgia.
10. august 2023
Besvarelse fra Yards Store
We're really pleased you're so happy with your order and our service, and thank you for leaving us this review.
Yards
Besvarelse fra Yards Store
Hi,
Thanks for the great review - we do pride ourselves on the selection of brands offered and really pleased that you approve! Thank you for your order.
Yards
They should provide the sizing…
They should provide the sizing measurement detail of every cloth. For outside UK customers is quite hard to return the item if the sizing didn't fit well. Then they need to accommodate the extra cost to return the item. Hopefully, they can improve.
16. juni 2023
Besvarelse fra Yards Store
Hi Haikal,
Due to the number of brands and products that we offer, it's hard for us to give specific measurements for every product. Most of the brands we stock do offer a size guide although they can be quite generic.
Please do contact us prior to purchase to request specific measurements, as we are more than happy to offer this service so you get a more personal and accurate measurement of the product you are interested in.
Kind regards
Yards
My Oh My
My Oh My, when the delivery arrrived I was overcome with joy, and a little bit of wee came out
13. juni 2023
Besvarelse fra Yards Store
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service.
Awesome process form start to finish
Awesome process form start to finish, including a very very good discount price! Jacket is stunning and description was perfect. Keep it up Yards…I’ll be back soon!
15. juni 2023
Besvarelse fra Yards Store
Hi Ian,
That's great to hear thank you, and thanks for leaving a great review. Really pleased that you love your new purchase!
Yards
Excellent Service 🫡
10. juni 2023
Besvarelse fra Yards Store
We're incredibly grateful for your 5-star review!
Great selection of high quality items…
Great selection of high quality items and prompt delivery
I do feel however this is all let down by paid returns and also a processing charge, the first time I have ever heard this from a retailer!!
15. maj 2023
Besvarelse fra Yards Store
Hello Nick,
Thanks for the positive review, we really appreciate your custom and we look forward to seeing you shop with us next time!
We will also take your feedback on board regarding returns as we are always looking at ways to improve our service for next time, so thanks for that feedback.
Kind regards,
Yards Store.
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