I have never experienced such rude customer service. This has put me off ever shopping here again and have now warned many others against this. I hope someone could follow up with Amy to discuss her t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Outstanding service by seller and courier at an unbelievable price. My Tricker’s Bourtons in Caramel Kudu arrived in record time. Cannot be happier, the Bourtons have always been among my grail shoes/... Se mere
Virksomheden har svaret
Great little store, it’s hard to find the right balance between good customer service and overbearing, pushy commission chasers but these lads were on the money, with recommendations based on my outfi... Se mere
Virksomheden har svaret
Had a delivery issue with Royal Mail where they damaged my jacket in transit. Called the store to report and got a call back from the warehouse within 10 minutes. Replacement issued immediately. Rea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From Wilderness to Metropolis... Explore a considered mix of functional brands, all designed for an active life whether lived out on the mountain tops or deep in the heart of the city. Shop now for Fjallraven, Carhartt, Saucony and more...
Kontaktoplysninger
Storbritannien
- info@yardsstore.com
- yardsstore.com
4,5
Fremragende
246 anmeldelser
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Appalling service - A complete waste of time, "Yards still to go to improve" !! !
Placed an order on the Yards Store website on Friday at 12:00 for an item that was showing in stock, the order deadline was 14:00, paid the £7.95 for the next day delivery which would have been Saturday - No communication whatsoever received, phoned the store on Saturday, "customer services" were closed (what a surprise).
Phoned the store, was told they "don't have the ability to contact the warehouse" & "Don't deal directly with customer placed orders" - what a joke !
Saturday came & went, no delivery received, emailed customer services, no response - called them & eventually got through to someone who clearly did not care, was then informed that the item was out of stock - so all in all, a complete waste of time.
No communications, awful customer services, no delivery = no sale !
No wonder the high-street is dying out with "service" like this - I wouldn't even bother with this, clearly "Yards still to go to improve" !!
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Carl,
We're really so sorry this has been your experience with us.
Firstly, to clarify - our Next Day service on the website does clearly state Next Working Day so this would have arrived Monday, not Saturday. There is an option to select Saturday delivery if this is specifically needed.
Our store staff deal with customers face to face in the shops and do not have access to our website customers - it's just treated as a separate department, we hope you understand this is necessary and quite normal as in any business. The store were not being unhelpful, they just were unable to contact the office at that time.
We are truly sorry that the item you ordered was unavailable. Our warehouse had been looking for the item and were leaving no stone unturned - when you called first thing on Monday morning, it was before our CS team had been notified and confirmation given that this item could not be located. Had it been an hour later, we would have contacted you regarding the situation.
We're sorry you have been left with a poor impression and fully understand your frustration. We do take on board feedback and shall endeavour to speed up the notification process and also avoid the unavailability of stock at all times.
Many thanks
Yards
Besvarelse fra Yards Store
Hi Angela,
Your feedback is invaluable to us. Thank you for taking the time to share your positive review. - Team Yards
extremely rude and unhelpful customer service and price errors
I have never experienced such rude customer service. This has put me off ever shopping here again and have now warned many others against this. I hope someone could follow up with Amy to discuss her tone of voice with customers and how she comes across as it affecting your brand image. Please be warned that this brand hike up their prices ahead of sales - the product I received was labelled as £45 less than advertised online. I recommend shopping their brands elsewhere!
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hello Yasmin.
We received an opening email from you accusing us of falsley increasing our prices, as you have also done in this review. This is a totally false statement.
You bought a Sunspel perfume, correctly priced on our website as £125 for 100ml. We discounted this in our sale at 20% and you purchased it for a correctly discounted price of £100. We sent you a link to the Sunspel website to verify this price.
The perfume that we shipped was unfortunately incorrectly labelled as £80. As explained (politely), this was incorrectly labelled (human error) as £80 is the correct price for the 50ml perfume, not the 100ml perfume. This can also be verified on the Sunspel website.
At no point did you see the price of £80 prior to purchase for a 100ml perfume.
We did reassure you several times that you had not been overcharged - you in fact bought this at a 20% discounted price, as you thought you were when you placed your order.
We also pointed out that you could of course return the order for full refund.
The purpose of your emails was to get a further discount off an already generously discounted item - you were requesting what worked out to be a 49% discount off the correct RRP, which unfortunately we were unable to do.
After your 5th email we reaffirmed that you had not been misled or overcharged in any way.
The offer to return for refund stood, but you chose not to return the product.
Best regards
Yards
Besvarelse fra Yards Store
Hi Paul,
We're incredibly grateful for your 5-star review! -Team Yards
Easy online access
Easy online access, dispatched the item quickly. Good customer service.
11. november 2024
Besvarelse fra Yards Store
Hi Gian,
We greatly appreciate your 5-star review! It's wonderful to know that you’re satisfied with our product/service. -Team Yards
Favourite shop in Manchester
Favourite shop in Manchester. Darcy, Ed, Neil, Miles, Charlie and Ollie are all excellent staff, focused on superb customer service.
25. november 2024
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Stuart,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service.-Team Yards
Quick delivery and good value for money.
13. oktober 2024
Besvarelse fra Yards Store
Hello,
Thank you for the 5 Stars! We're delighted to hear about your positive experience.- Team Yards
Excellent on line and instore
Great shop be it in store or online , love visiting my local shop in Sheffield excellent in all ways
13. oktober 2024
Besvarelse fra Yards Store
Hi John,
We greatly appreciate your 5-star review! It's wonderful to know that you’re satisfied with our product/service online and in store!- Team Yards
Besvarelse fra Yards Store
Hi Chik,
We appreciate your feedback and are thrilled to hear about your positive experience. Thank you for your support-Team Yards
Super fast delivery
Super fast delivery for my new Patagonia Down Hoody.
12. september 2024
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Jacky,
We're pleased to have provided a positive experience for you. Thank you for your feedback! -Team Yards
Where do I start…
Where do I start…
So I purchased a And wander bag from yards store sheffield. I got home and realised the bag wasn’t for me and it was smaller than I realised when looking at it in store ( totally my fault I get that ) so I went back to store to return it. They gave me a credit note in which you can only spend that credit note in store
( not online ) again this was fine. I couldn’t find anything in store so I left it and went home. I then went on yards stores website and found a few bits that I liked and I noticed that you could do a telephone order. So I rang up the store to order the bits id seen online so that I could go into store , try them on and then use my credit note to purchase them.
So after a week 1 item arrived but the other I was waiting on. The guys in store took my name, email and number to contact me once both of the items arrived in store. 2 and a half weeks later I’d still not heard anything so I went into the store to find out what’s happening. I got passed from pillar to post by staff members as I was told “ sorry I didn’t deal with this transaction so I know nothing about it, joe who sorted the phone ordered isn’t in today” which left me standing there like a Lemon wondering what to do??
So I went home and they told me they’d chase it up when Joe was working.
The day after Joe rang me to tell me
1 of the items had arrived and they were waiting for the other….. ten minutes later another chap rang me to tell me that 1 of the items had arrived but because non of the staff had communicated that item had now been sent back to the warehouse and sold to someone else.. and the other item I ordered has been sent to the Manchester store and had been sat there for weeks. So in the end I was told that I can’t order via the phone to store as they can’t trust their own system or staff. I’m a big collector of clothes and wouldn’t usually do this but this has been such a process and mess around for me to just get 2 items. I would NOT recommend buying anything from this store unless you are 1000% sure you like it. Very unprofessional service and a joke of a system. I was happy to see yards had opened a store in sheffield but as a business owner myself I won’t be recommending this store to any of my customers. They have offered me 15% off the 1 item which should be arriving in store this week but after travelling to store twice ( half an hour away from my house ) it’s just not enough and I really am disappointed in the hassle and mess around they’ve cause me. If they just accepted returns this whole process would have never had to happen
If I could leave 0 stars then I would
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hi Edward,
I’m really sorry to hear about your frustrating experience with your order and the communication issues at our Sheffield store. It’s understandable how disappointing it must have been to deal with so many complications and to feel left in the dark.
I appreciate your feedback about the return policy and the challenges you faced with the phone order. This is certainly not the level of service we aim to provide, and I will ensure your concerns are shared with the team so we can improve our processes.
I understand the 15% discount may not feel sufficient after all the inconvenience you experienced.
Thank you for bringing this to our attention, and I’m truly sorry for the hassle you've gone through. Your feedback is invaluable to us, and we hope to do better in the future.- Team Yards
Everything is perfect and smooth
Ordering from Yards Store is super easy and convenient. It only takes 7 day for delivery to Asia and the stuff has no defect. Would definitely order again!
13. august 2024
Besvarelse fra Yards Store
Hi Panisara,
Thank you for your positive review. We're committed to delivering excellent service. -Team Yards
Fantastic shop
Fantastic shop, great choice of top clothing, fantastic customer service.
12. august 2024
Besvarelse fra Yards Store
Hi Craig,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service. -Team Yards
Besvarelse fra Yards Store
Thank you for the great feedback and 5 stars!
- Team Yards Store
Besvarelse fra Yards Store
Thank you for the 5 Stars Albert!
- Team Yards Store
1st time I've ordered from Yards and it…
1st time I've ordered from Yards and it won't be the last . Happy customer
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for 5 stars and lovely feedback Terry! It's great to hear you'll be back your support is appreciated.
- Team Yards Store
Quick and efficient order / delivery.
Quick and efficient order / delivery.
Perfect products.
14. juni 2024
Besvarelse fra Yards Store
Thank you for the feedback Terence! Your support is appreciated.
- Team Yards Store
Besvarelse fra Yards Store
Thanks Gary! We appreciate the feedback!
Besvarelse fra Yards Store
Hello Andrew
Thank you for your positive review! We're glad to hear about your experience and appreciate your support.
Team Yard Store
Helpful customer service
There was a little hiccup with my order over the busy Christmas period, but the staff were very helpful and sorted everything for me. I found them very personable, and I was more than happy with what I ordered
13. december 2023
Besvarelse fra Yards Store
Hi Bryn,
We're genuinely sorry for the 'hiccup' and pleased this was resolved for you. Thank you so much for leaving such a great review and thank you for your order, we really appreciate it.
Yards
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