I have never experienced such rude customer service. This has put me off ever shopping here again and have now warned many others against this. I hope someone could follow up with Amy to discuss her t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Outstanding service by seller and courier at an unbelievable price. My Tricker’s Bourtons in Caramel Kudu arrived in record time. Cannot be happier, the Bourtons have always been among my grail shoes/... Se mere
Virksomheden har svaret
Great little store, it’s hard to find the right balance between good customer service and overbearing, pushy commission chasers but these lads were on the money, with recommendations based on my outfi... Se mere
Virksomheden har svaret
Had a delivery issue with Royal Mail where they damaged my jacket in transit. Called the store to report and got a call back from the warehouse within 10 minutes. Replacement issued immediately. Rea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From Wilderness to Metropolis... Explore a considered mix of functional brands, all designed for an active life whether lived out on the mountain tops or deep in the heart of the city. Shop now for Fjallraven, Carhartt, Saucony and more...
Kontaktoplysninger
Storbritannien
- info@yardsstore.com
- yardsstore.com
4,5
Fremragende
246 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Yards Store
Thank you so much! - Yards Team
Veja condor 3
Veja condor 3
No problems at all. As described, well packaged.fast and efficient.😀
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for the 5 star review! - Yards Team.
Disappointed
The pair of trainers delivered were two different sizes. The sales people were very lovely in trying to rectify the problem but instead of sending out the correct size trainers ASAP, the company wanted the incorrectly sized trainers be sent back to them before sending out the correct sized trainers. I waited 2-3 weeks in total to receive the trainers. There were numerous phone calls and emails sent. The fault was with the company and I would have expected them to be more helpful in getting the correct items to me.
I ordered my item on the 14th October and finally received it on the 29th October. That is 15 days and not the misleading 8 days you claimed.
14. oktober 2025
Besvarelse fra Yards Store
Hello Crystal,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been.
After checking your order history, we can see that the correct size shoes were sent out within 8 days, but we absolutely acknowledge the inconvenience and disappointment caused by receiving two different sizes in the first place.
This isn’t the level of service we aim to provide, and we sincerely apologise for the hassle and the back-and-forth you had to go through.
If there’s anything further you need, our customer service team is here to help. Thank you.
Yards Team.
Besvarelse fra Yards Store
Thank you for your kind words. - Yards Team
I ordered a pair of shoes in October
I ordered a pair of shoes in October, didn’t receive them (they were left outside in my front garden) and Yards Store are saying they won’t send a replacement or refund me as they were “safely delivered”. UPDATE: I never instructed Royal Mail at any point to leave in a safe place and Yards Store as of yet haven’t been able to demonstrate any evidence of me doing so. Customers beware of this when ordering through Yards Store.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Hello Leo,
Thank you for your review, and we’re sorry to hear about your experience.
According to Royal Mail tracking, your parcel was delivered to the safe place requested on your account and confirmed via the delivery image as secure and weatherproof. As the delivery was made as per your instructions, we were unable to assist further.
We apologise if this isn’t the resolution you were hoping for.- Yards Team
Besvarelse fra Yards Store
Thank you for the 5 star review! - Yards Team
Great First Experience
I found the web site easy to navigate from searching through to completing the purchasing process. Delivery was very fast and well packaged.
11. oktober 2025
Besvarelse fra Yards Store
Thank you for the positive feedback - Yards Team
Sandqvist Sacoche
Ordered a bargain Sandqvist Sacoche on Tuesday and it arrived Thursday. I was a bit dubious as it's pretty much half-price but it's a new, sealed item and is exactly as described.
I'll definitely be checking Yard Store before buying elsewhere in the future.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for the positive feedback! - Yards
Bought some Novesta pumps in my usual…
Bought some Novesta pumps in my usual size 45, but they were a little small. The exchange process for a size 46 was seamless & I’m very happy with my Novesta pumps which fit perfectly.
13. september 2025
Besvarelse fra Yards Store
Thank you for the 5 star review! - Yards
Besvarelse fra Yards Store
Thank you for the 5 star review! - Yards
Sheffield store refused to give a refund
Sheffield store flatly refused to give a refund, only a replacement, even though they did not have a replacement. Apparently it is the company policy not to give refunds, ever. I could have bought it cheaper on the Internet, but wanted to support a local store. I wish I hadn’t, as I would have at least got a refund from an Internet store.
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for your review! We're glad to hear everything arrived smoothly and as promised. - Yards
Great service and great selection of…
Great service and great selection of items!! Very fast shipping!!
11. maj 2025
Besvarelse fra Yards Store
Thank you! We're thrilled you enjoyed our service, selection, and fast shipping. We appreciate your support! - Yards Store
Fast and efficient retailer
Fast and efficient retailer! Reliable (has several stores so u know)
Highly recommended!!
My first time ordered from here. I was surprised by how fast everything was and the package arrived as described!
4. maj 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thanks for the great review! Glad your first experience with us was quick and reliable. We really appreciate the recommendation and hope to see you again soon! - Yards
Happy to give a positive review
Very happy with the service and my purchase. I ordered a bag online and it arrived by Royal Mail within the timescale promised. No issues.
(They wanted me to do a review using their link to somewhere unknown, but I like to do my reviews on Trustpilot, not where suppliers tell me to do my reviews!)
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for your 5 stars—we're really pleased to hear you were happy with your purchase and the service. We also appreciate you taking the time to leave feedback on your preferred platform! - Yards
avoid
Ordered a grey paul smith cap was charged £3.95 delivery they sent a green cap so returned item was charged £4.95 for the return , £8 out of pocket for there mistake wont be using again
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Yards Store
Thank you for your feedback. We understand your concern and appreciate you reaching out. As noted in our policy, we do not cover the cost of returns, and in this case, the item sent matched the product ordered. However, we understand that the colour may appear differently in person. If you believe the cap you received is incorrect, please send us images to info@yardsstore.com, so we can investigate further. We’re sorry for any frustration this may have caused and are happy to look into it for you. - Yards
Besvarelse fra Yards Store
Thank you for your feedback! We're glad to hear you had a great experience with our service, timely delivery, and pricing. We really appreciate your support! - Yards Team
Besvarelse fra Yards Store
Thank you for your review! We're glad to hear the shipping was fast and the product matched your expectations. We appreciate your feedback! - Yards Team
Great price and quick delivery
Probably my new go to place for clothing. Great selection and price and fast delivery. No problems at all, and will be ordering more new threads in the near future
9. februar 2025
Besvarelse fra Yards Store
Hi David,
We greatly appreciate your 5-star review! It's wonderful to know that you’re satisfied with our product/service. -Team Yards
Really pleased with the coat and fast…
Really pleased with the coat and fast delivery.
8. februar 2025
Besvarelse fra Yards Store
Hi Laura,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our product and service. -Team Yards
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.