I called xps to ask about a pension query, the advisor I spoke with -Lee - provided amazing customer service. He was patient when I didn’t understand issues and provided the explanation. He was empath... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff that answer the phones are courteous, and professional, but the overall service from XPS is simply poor. I gave notice of retirement months and months in advance, to reduce delays and have h... Se mere
Virksomheden har svaret
What a fabulous lady, she solved my query with ease and great patience (despite my terrible keyboard typing skills). I don't know her she could have been better, if I was her boss I would promote he... Se mere
Virksomheden har svaret
Phone call answered very quickly by a helpful gentleman. He, politely and patiently, guided me through the process of setting up, and accessing, my personal account. The details I required were then o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktoplysninger
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
The advisor Dee was polite and took her…
The advisor Dee was polite and took her time to explain where we were with my ongoing query. Thankyou
8. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our advisor was polite and took the time to clearly explain the status of your query. Thank you very much for sharing your wonderful experience with us!
XPS Member Support
Extremely polite lady
Extremely polite lady, most helpful. With the information she offered. IT was a pleasure speak to her. Obviously a valued member of staff . Thank you.
7. oktober 2026
Besvarelse fra XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Operator very helpful throughout call
Operator very helpful throughout call, explained everything about ongoing enquiries and next process, assisted in my accessing online
8. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our team member was able to guide you through your ongoing inquiries and assist you with gaining online access. Thank you very much for taking the time to share your positive experience with us!
XPS Member Support
Post Retirement CETV request
Only had to wait a short time on hold and then was provided with all the information I needed to obtain a Post Retirement CETV.
The lady was very polite too.
8. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear that you experienced a short wait time and received all the necessary details regarding your pension request. It is wonderful to know our team member was polite and provided you with great support. We appreciate you taking the time to share your positive experience.
XPS Member Support
Phone answered very quickly and my…
Phone answered very quickly and my enquiry was dealt within a few minutes
8. oktober 2026
Besvarelse fra XPS Group
We are pleased to know that your call was picked up promptly and that your question was resolved efficiently. Thank you for sharing your positive experience with us.
XPS Member Support
The team member was extremely polite…
The team member was extremely polite and helpful to resolve queries regarding the pension and ensured to clarify his responses with his wider team /policy documents .
8. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our team member provided polite and helpful support while resolving your pension queries. It is wonderful to know that they took the extra care to check with their team and policy guidelines to ensure you received thorough, accurate information. Thank you for sharing your positive feedback!
XPS Member Support
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
I spoke to a very friendly and helpful…
I spoke to a very friendly and helpful member who guided me through what was needed
Thank you
8. oktober 2026
Besvarelse fra XPS Group
We are so happy to hear that our team member was friendly and provided clear assistance to walk you through everything you needed. Thank you so much for taking the time to share your positive feedback with us!
XPS Member Support
Spoke to Peter on the phone today who…
Spoke to Peter on the phone today who was extremely helpful, making sure he had answered all my queries and there was nothing else I needed
Very patient and knowledgable.
8. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that your call went so well and that our representative was patient, knowledgeable, and thorough in addressing all of your questions. Thank you very much for taking the time to share your positive experience with us.
XPS Member Support
my query was processed without delay…
my query was processed without delay and in a professional manner. I was always kept updated when may needed to speak with a colleague in a different department which helped reduce waiting and unnecessary stress
8. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear that your request was handled promptly and professionally. It is great to know that clear communication between departments helped keep you informed and made the process smooth and stress-free for you. We truly appreciate you taking the time to share your positive experience.
XPS Member Support
Mandy ient a
Mandy was very helpful and patient as I am not to good on completing information online
8. oktober 2026
Besvarelse fra XPS Group
We are so glad to hear that our team member was patient and helpful while assisting you with your online details. We truly appreciate you taking the time to share your positive experience with us!
XPS Member Support
Completed enquiry promptly
8. oktober 2026
Besvarelse fra XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
I spoke to a lady who was helpful
I spoke to a lady who was helpful, whilst she was unable to resolve the problem she informed me who would be dealing with it. She also checked my details.
8. oktober 2026
Besvarelse fra XPS Group
We are happy to hear that our team member provided clear guidance by connecting you with the right department and confirming your details, even when she could not fix the issue herself.
XPS Member Support
Really helpful service
Really helpful service, talked me through each stage to get exactly what I needed
8. oktober 2026
Besvarelse fra XPS Group
We are thrilled to hear that our team took the time to guide you step by step to ensure you received the precise assistance you required. Thank you for taking the time to share your wonderful experience with us!
XPS Member Support
My pension inquiry
My pension inquiry was dealt with in a very professional, patient, efficient, and friendly way. Top marks for customer service.
8. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our team handled your pension query so well and provided top-mark customer service. Thank you for taking the time to share your wonderful feedback with us!
XPS Member Support
I was anxious with not knowing what…
I was anxious with not knowing what paperwork to complete for my retirement coming up and I spoke to a lovely lady who put me at ease and explained everything thoroughly
8. oktober 2026
Besvarelse fra XPS Group
We are so pleased to hear that our team member could put you at ease during such an important milestone. Navigating upcoming retirement can feel overwhelming, and we are glad we could thoroughly explain the necessary paperwork to give you peace of mind. Thank you for sharing your positive feedback.
XPS Member Support
A great experience
Karen at XPS was extremely helpful & friendly - I was very happy at the end of my call.
7. oktober 2026
Besvarelse fra XPS Group
We are so happy to hear that our team member was extremely helpful and friendly during your call, and that you were left feeling so satisfied with the service provided. Thank you for taking the time to share your wonderful feedback with us!
XPS Member Support
Needed advice regarding my work…
Needed advice regarding my work pension. Without going into the specifics, the call taker was clear, concise and very knowledgeable and carefully explained and talked me through each and every step needed to answer my questions. Excellent service!
7. oktober 2026
Besvarelse fra XPS Group
We are thrilled to hear that your recent experience with our team was so helpful. It is wonderful to know that our advisor provided clear, knowledgeable guidance and took the time to talk you through everything thoroughly. Thank you for sharing your positive feedback with us.
XPS Member Support
First Class member of staff
An excellent operator who was very professional and succinct in leading me through the process.
7. oktober 2026
Besvarelse fra XPS Group
We are delighted to hear that our team member provided professional support and guided you through the process so clearly. Thank you for sharing your positive experience with us!
XPS Member Support
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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