X-Sense Anmeldelser 193

It was fast, it was respectfully, it was helpful, and I received a new replacement device which is really appreciated. I was requested to provide a video of the fault, which I think is fair. Really thanks for all the support.

We purchased 3 x smoke detectors and 1 x heat detector for our new office along with a base station. The reason for the purchase was they are all linked and I can monitor each detector via the app. I also have the ability to test the alarms and this is recorded within the app so makes proving testing is being done really easy. I did raise a query in regards to testing all the alarms together instead of having to test individually. Although this could not be done, I was givent the opportunity to test their new 'Alarm Drill' function. This completly solves my problem and allows me to test all the alarms together. Their response to my emails is really quick. I am really happy with my purchase and would recommend the products to everyone.

If we didn’t have x-sense fire alarms, we probably would have lost our house. We heard the fire alarms and thought it was just a false alarm since we started a fire in our wood burning, but when we went to hit the silent button it continued to alarm and all alarms and home speakers announce the location of the smoke. I went to the associated alarm and found smoke at the ceiling of our 2nd story. As I moved further I saw flames coming out of the wall. I was able to call 911 and get 5 gallons of water and a small fire extinguisher on the fire, which quenched the flames long enough to get the fire department onsite before it started flaming up again. If I didn’t get notified as quickly as I did, with the smoke sensitivity and location, my home would have been a much bigger disaster than it was.

Along with this story, the alarms are great for knowing battery level and also easy to silence. My wife is always burning things on the stove and when it comes to silencing any alarms it is always a pain, but with these it is easy to silence false alarms. Having the base also make it easier for alarms mounted on higher ceilings, minimizing needing the ladder for any type of false alarm or needing to test them. Highly recommend.

Fantastic Customer Service - would like to recommend this Company for their superb Customer Service post sale

Site d'arnaque, une commande de 126e et rien reçu à ce jour et aucune réponse aux mails que l'envoie, vous n'êtes que des voleurs

Nie Wieder. Habe versucht, die Bestellung SEKUNDEN nach dem Abschicken zu stornieren, weil ich mich getäuscht hatte. Schon Minuten danach wird der Status bei paypal auf "versendet" gesetzt, damit man nicht mehr zurücktreten kann. Zahlreiche eMails über paypal und x-sense direkt geschickt, aber keine Reaktion. Erst Tage später wurden die Rauchmelder tatsächlich verschickt (aus D), konnte aber das Paket nicht ablehnen, weil von aussen überhaupt nicht klar war, dass es von x-sense kommt.
Nach fast zwei Wochen erst dann die Reaktion mit tausend Regeln, wann NICHT zurückgeschickt werden kann. Ein Grund wäre so zum Beispiel eine geöffnete (!) Originalverpackung. So etwas habe ich noch nie erlebt. Das widerspricht eindeutig der hiesigen Rechtsprechung. Das interessiert aber eine Chinesische Firma nicht.

Bestellung leider nicht erhalten und bisher keine Antwort auf mein Mail. Schade

Après 2 colis envoyé et aucun jamais reçu, j'abandonne. Le transporteur Amazon Shipping est totalement incapable. 2 fois que c'est sensé être dans ma boîte aux lettres et que je n'ai rien. 40€ foutu en l'air clairement. Allez chercher votre détecteur en magasin ça sera plus sur...

I purchased the smoke detector/carbon monoxide. I installed it. I pay for the monthly subscription. The detectors never notify me on two different occasions. I can’t get anyone at customer service to help me because they said that the Chinese lantern festival is going on right now so they are limited on trying to help me. I feel like I’ve been scammed at this point.

We've ordered some products.
And when you just follow the instructions, its easy to connect all with the base station.
You can test every single one and they got a very long battery life.

Ho ricevuto assistenza via mail veloce e risolutiva

I’m very pleased with these smoke detectors—they look sleek and feel solidly built. I ordered a version with a "voice guide," but seemingly accidentally ordered the model for the U.S. market. Their customer service reached out to me, they were very helpful and explained the situation and asked how I wanted to proceed.

I had the option to:

1. Switch to the European version (but it only had a German voice guide),

2. Choose a different model, or

3. Request a refund.

I opted for the European version with the German voice guide. I'm from the Netherlands and I have a lot of appreciation for Germans and love the German language. Every language has something beautiful about it, and German is no exception.

Big thumbs up to X-Sense for their excellent service and to the German voice guide for adding a touch of charm!

P.S. delivery was very quick.

I e-mailed Customer service late at night with a few questions on the system and the very next morning I had a clear concise answer! That tells you all you need to know about the company. First rate in my book!

Feuermelder Top aber die Alarmanlage ein totaler Mist. Ist zwar easy zu installieren aber der Bewegunsmelder stell nur eine Bewegung fest, wenn man schnell durchläuft. Läuft man langsam, gibt es keinen Alarm selbst bei Sensibel. Auch die Sirene aus der Basisstation ist ein Witz. Die Sirene, welche auf dem Handy geschaltet wird, ist wesentlich lauter, als die Basisstation. Es hört sich eher an wie eine Alarmanlage von früher aus den guten alten Mickey Mouse Heftchen. Beim Suport angerufen wurde mit 5 mal mitgeteilt, dass man die Lautstärke ändern kann (hatte ich 5 mal mit "ich weiß" bestätigt) und 5 mal wurde mir mitgeteilt, dass man nicht weiß, ob es in Zukunft eine Nachrüstmöglichkeit geben wird (Diese Info habe ich nicht angefragt da ich jetzt eine Lösung wollte) Support Note 5 eigentlich Note 6 aber es ging hier gleich jemand dran ohne lange Warteschleife.

Order Carbon monoxide and fire alarm online. Over a month and still no product! I emailed the company several times and i have NOT received any reply back. Not even to conform or acknowledge my email. Terrible company!

Account und Appzwang Um Temperaturen zu loggen?!

Dies wurde in der Produktbeschreibung nicht erwähnt. Auch das vorgaukeln es wäre ein US Hersteller ist auch ein tolles Detail.

Leider erst beim anschließen gemerkt aber grad wieder zurückgeschickt

Installed 2 of the solar powered cameras which provide superb quality images.
One had a problem with the charging system which turned out to be caused by a weak Wi-Fi signal.
I contacted customer support who were excellent i not only identifying the issue but suggesting a simple solution that worked well.
If you're looking for a model if what good customer support looks like then this is it!

Top ! Je me suis trompée sur mon achat et le service après vente s’est montré très efficace j’ai pu renvoyer mon article et être remboursée. Je recommande !