Schnelle Antwort vom Support. Mein Kohlenmonoxidmelder funktionierte nicht richtig, dank Cora konnte ich das Gerät zurücksetzen. Seit dem Tipp funktioniert er wieder. Vielen Dank.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased 6 interconnected alarms after dealing with a recall. I noticed a few days after doing this the same was on sale. I contacted the company and Shura the rep contacted me the next day and sai... Se mere
Virksomheden har svaret
I submitted an issue and was sure that it would just go to some backlog for years but the customer support rep actually meaningfully looked into it and when it turned out that I had hit some edge ca... Se mere
Finger weg! Ich hatte vor knapp 3 Jahren fünf Rauchmelder für mein Haus gekauft - ohne austauschbare Batterie, Haltbarkeit 10 Jahre. Der erste gab schon nach ein paar Tagen den Geist auf. Der nächste... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
Kontaktoplysninger
1209 Orange St, Wilmington, 19801, DE, USA
- +1 (833) 952-1880
- service@x-sense.com
- x-sense.com
3,6
Middel
193 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
diff produits achetés au top
Différents produits achetés, application très simples à utiliser. Explication de mise en route super simple et l'ajout d'autres produits se fait tellement rapidement.
Je recommande ces produits et j’espère qu'il y aura de plus en plus de produits et de fonctionnalité, j’achèterai sans hésitation.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Cher client,
Merci beaucoup pour votre retour positif !
Nous sommes ravis d’apprendre que nos produits et notre application vous apportent satisfaction. Votre recommandation compte beaucoup pour nous. N’hésitez pas à nous contacter si vous avez d’autres questions ou besoins.
Équipe d'assistance X-Sense
Alle Kundenanfragen wurden werktags…
Alle Kundenanfragen wurden werktags unter 24h beantwortet. Hier für "3x Daumen hoch" - vielen Dank, ein toller Service!
17. september 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Lieber Jörg Runge,
Vielen Dank für Ihr tolles Feedback!
wir geben die Anerkennung sehr gerne an das gesamte Team weiter!
Bei Fragen kontaktieren Sie uns gerne.
Vielen Dank für Ihre Zeit.
Mit freundlichen Grüßen
X-Sense Support-Team
App Update entfernt alle Sensoren?
Seit dem letzten App-Update am 13.09.25 wird die Basissation und Temperaturfühler und Kameras nicht mehr angezeit...man kann somit nichts benutzen.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Liebe Eternal,
Vielen Dank für Ihre Kontaktaufnahme und entschuldigen Sie die Unannehmlichkeiten.
Unser technisches Team arbeitet an einer Lösung. Eine neue Version der App wird innerhalb der nächsten 48 Stunden veröffentlicht, um das Problem zu beheben.
Bitte starten Sie zunächst Ihr Telefon oder die App neu.
Sollte das Problem nach dem Neustart weiterhin bestehen, löschen Sie bitte den Speicher unter
Einstellungen > App-Verwaltung > X-Sense > Speicher & Cache > Speicher löschen.
Mit freundlichen Grüßen
A+ customer service
I ordered a 5-pack of X-sense smoke detectors which got murdered by my USPS letter carrier who is the worst. X-sense hooked me up with replacements. Thank you so much.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Tyler，
Thank you for sharing your feedback with us.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
X-Sense Support Team
I cannot fault it
I cannot fault it
My reason for getting the smoke alarms is because on odd occasions we both have to work the night shift and I have a dog at home. To me the house isn't important items can be replaced but my dog cannot! We have 3 smoke alarms attached to the base station. Everything I ever set up is always a nightmare but this was pretty easy for even me! So my concern was that I could "test" the alarms via the app but after about a year I worried that I had never heard these alarms go off even if there had been a bit of smoke. I messaged customer services who sent me an email back the next day telling me how to test them with smoke. This was a really fast reply and they were lovely! 2 days later hadn't tested them but my mum charred some bread in the toaster and the alarm went off. Straight away I called her to check she was ok getting the response of "I burnt the bloody toast!" She said the alarm was that loud that the neighbour who was stood at the bus stop heard it and as she opened the door he to let the smoke out she told him she had burnt some toast. He commented on how loud it was laughing. She said the neighbours wouldn't be able to sleep through it... So in my eyes that's great!
10. september 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Samantha Couzens，
Thank you for the feedback.
Great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
X-Sense Support Team
Schutz vor Wasser
Sehr schnelle Lieferung! Verständliche Bedienungsanleitung. Einfache, klare Installation mithilfe der App. Test mit Wasser erfolgreich
3. september 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Lieber Juergen,
vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass die Lieferung schnell war, die Installation reibungslos verlief und der Test mit Wasser erfolgreich war.
Wir wünschen Ihnen weiterhin viel Sicherheit mit unserem Produkt. Sollten Sie Fragen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen
X-Sense Support-Team
Excellent Collaboration Results in Great Solution
I have a more complicated home and wasn't sure what products to use. I thought I'd get a simple answer back but it turned out to be a GREAT experience with their support team as we worked through the needs for my home and extra buildings. The collaboration was excellent and we ended up with the right solution, much better than I'd have done on my own.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Pete,
Thank you so much for your kind words!
We’re very glad to hear that our support team was able to work with you step by step to find the right solution for your home and extra buildings. Your satisfaction means a lot to us, and it’s great to know the collaboration helped you achieve an even better setup than expected.
If you ever need further assistance or have new requirements in the future, please don’t hesitate to reach out—we’ll be happy to help.
Best regards,
X-Sense Support Team
Plus que satisfait (produits et support technique)
Suite à un changement de borne WiFi chez moi, un de mes détecteurs de fumée X-Sense avait un comportement étrange.
J'ai contacté le support par e-mail pour leur expliquer mon soucis et leur poser des questions techniques très précises sur le comportement des détecteurs de fumée sur le réseau local.
J'ai été agréablement surpris : dès le lendemain matin j'avais une réponse d'une extrême précision (sur le plan technique) et en Français.
Avant cet échange j'étais déjà plus que satisfait des produits. Après cet échange je suis également satisfait de la qualité du support.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Cher client,
Un grand merci pour votre retour chaleureux. Nous sommes ravis d’apprendre que notre équipe a pu répondre rapidement et précisément à vos questions techniques, et ce, dans votre langue.
Votre satisfaction à la fois pour nos produits et pour la qualité de notre support est notre plus belle récompense. Soyez assuré que nous continuerons à faire de notre mieux pour vous accompagner et améliorer constamment nos services.
N’hésitez pas à revenir vers nous à tout moment si vous avez d’autres questions ou besoins.
Bien cordialement,
L’équipe X-Sense
The product SC06 is false advertised
The product SC06 is advertised as being able to link up to 24 detectors together to ring at the same time this is not the case. They even show a picture on their website showing them linked when you call them out on it they tell you the only way to get a return is to not have installed them and send the pictures of them in their original packaging which is impossible because you don't find out they are not what they said until you install them! They are completely false advertising and a rip off most people claim they don't actually detect anything. I write this as a warning to anyone looking at these do not buy! I will be filing a claim against them for the false advertising and getting my money back. They say they already located in Delaware but they are in China.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Customer,
We are very sorry to hear about your experience with our SC06 detectors, and we fully understand your frustration. Please accept our sincere apologies for the inconvenience caused.
The SC06 detectors are standalone units and do not support interconnection. We regret if any advertising or information you saw led to a misunderstanding — that is not the experience we want for our customers.
To help you further, could you please send us an email at support@x-sense.com with your order invoice and a short description of the issue? Our support team will verify your order and work with you to provide the best possible solution, whether that is a return, replacement, or another arrangement.
We greatly value your trust and will do our best to resolve this matter quickly and fairly.
Best regards,
X-Sense Support Team
Overcomplicated Fail.
New lithium battery lasts only a few months. Changed battery. Now it wants a Bluetooth connection to my phone. Would the device reconnect to the internet? No way. Kept telling me incorrect password - it is absolutely the correct password. Utter faff. Worked okay on set up. I just want a bloomin' smoke and co2 detector not some app controlled computerised gizmo that was signed-off because it looked good on paper. Overcomplicated. Binned it. Gone for a £45 fire angel from BnQ.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Bacon,
Thank you very much for sharing your experience with us. We are very sorry to hear about the difficulties you’ve had with your detector, and we completely understand how frustrating this must have been for you.
To help us investigate further and provide you with a proper solution, could you please send the details (including model number, purchase proof if available, and a short description of the issue) to support@x-sense.com?
Our dedicated technical support team will review your case and work with you directly to resolve it.
We truly value your trust and will do our best to ensure you have a dependable device for your safety needs.
Best regards,
X-Sense Support Team
Biggest pile of crap I have ever wasted…
Biggest pile of crap I have ever wasted my money on, so far in 4 months we’ve had 6 sleepless nights due to the alarms going off for no reason , last night was its final cirp , it’s now situated 80 yards in the feild. Wish we had just bought a standard smoke alarm and saved some money 😡😡😡
3. august 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Roger thorpe,
Thank you for your feedback.
We’re truly sorry to hear about your experience, and we completely understand how frustrating and disruptive false alarms can be—especially when they disturb your sleep.
Please contact us at support@x-sense.com and send us your order invoice so we can review this and offer you a satisfactory solution.
We would be delighted to hear from you soon.
X-Sense Support Team
The product was good quality and X…
The product was good quality and X Sense was easily to deal with. I returned the product and received a full refund. There was nothng wrong with the product, I miss understood the description about it being interconected. I took that to mean it was hard wired. I encourage X Sense to produce a similar product that is hard wired, controled on your phone, and with a 10 year back up battery. I avoid combination alarms for fear of false alarms.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear William,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
X-Sense Support Team
Great ProducT and 5-Star Customer Service
I bought the X-Sense mailbox sensor to replace my Ring unit which had become unreliable. I had a minor difficulty with the app setup and reached out to customer service and received a response within a day. They were prompt, polite, and had the issue resolved within the hour. As I told them, this experience has me looking into the other products in their line. I only recently became aware of X-Sense’s products, but am anxious to add more of their line to my household.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Dear Craig,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
Wish you a great day!
X-Sense Support Team
Quick response time with screenshot of the solution
Customer support answered my question quickly and even provided a screenshot of how to turn off an alarm in the app. I am very pleased.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Diane,
Thanks for leaving us such a wonderful review.
We are thrilled that you love your experience with us.
Please feel free to contact us if you have any needs.
Thank you again for your time.
X-Sense Support Team
j'aurais du regarder les avis avant
j'aurais du regarder les avis avant
colis envoyé sans aucun suivi colis du transporteur.
livraison contre 1 code a 6 chiffre qui n'a jamais été communiqué.
Résultat LIVRAISON IMPOSSIBLE.
105 € dans la nature
Le 22 juillet, X sense me demande de contacter moi meme Chronopost et de voir avec eux, MAIS je ne suis pas l'expéditeur ! ( ce qui confirme les autres avis )
Très déçu !, aucune livraison possible aucun renvoi de code possible.
le colis n'est pas livré, ici vous proposez un remboursement mais dans les mails en réalité vous demandez de se débrouillez avec Chronopost.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Cher client,
Nous sommes vraiment désolés que vous n'ayez pas encore reçu votre colis, et nous comprenons parfaitement votre frustration.
Nous avons immédiatement contacté la société de livraison afin qu’elle organise la livraison dans les plus brefs délais.
Si le colis ne vous est pas livré sous 2 jours, nous procéderons à un nouvel envoi sans frais pour vous.
Merci pour votre patience et votre compréhension.
Nous restons à votre disposition pour toute autre question.
Cordialement,
X-Sense Support Team
We had very little confidence in this…
We had very little confidence in this x-sense fire alarm. It was installed outside the kitchen and my regular habit of burning the toast did not elicit an alarm on any occasion. Assuming that perhaps it was smart enough to distinguish toast from other burning material, we left it, but at 3am this morning it went off for no reason and that is now enough for us to abandon it, after just a few months.
13. juli 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Andy Levy,
We’re truly sorry to hear that our product did not meet your expectations, and we completely understand how frustrating and disruptive false alarms—especially in the middle of the night—can be.
At X-Sense, we take product reliability and user safety very seriously, and we deeply regret any inconvenience this situation has caused you.
To help us better understand and resolve the issue, we kindly ask that you contact our technical support team directly at service@x-sense.com. Our team will respond promptly and work with you to find a suitable solution.
Thank you for taking the time to share your experience. Your feedback helps us improve.
Best regards,
X-Sense Support Team
Buggy password reset
Attempting password reset and no reset email sent.
Customer service is 9-5 Monday to Friday so I'm stuck without access to the app.
Fine because no urgent need to use it - but imagine of all the alarms were going off and you have no control.
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Charles H,
Thank you for reaching out, and I’m very sorry to hear that you’re having trouble resetting your password and accessing the app.
We completely understand how frustrating this can be, especially considering the importance of having access in case of an emergency. While our customer service hours are Monday to Friday, 9 AM to 5 PM, we want to make sure you’re supported as quickly as possible.
Please send an email to service@x-sense.com, and our team will prioritize your request and assist you as soon as possible. We’re committed to resolving this issue for you without delay.
Thank you for your patience and understanding, and please don’t hesitate to reach out again if there’s anything else we can do to help.
Best regards,
X-Sense Support Team
X-Sense is great - Tom was fantastic in taking care of me…
Tom was fantastic in taking care of me when one of the units that I bought just started beeping. That is what Customer Service and Warranty is all about for X-Sense products. Love the CO + CO2 combo with 10 year battery. BEST to use this to replace those cranky units that are connected to the wiring in the house and then they need a new 9V battery every 2 years.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Customer，
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
Wish you a great day!
X-Sense Support Team
I requested for change of address…
I requested for change of address within 5 minutes of placing the order. The very same day I received a call customer service confirming that the address has been changed. The next day I got an email confirmation that the dispatch address has been changed and 8 days later I received the message that address could not be changed.
The customer service is a total mess.
Unfortunately, X Sense don’t even provide the tracking number and carrier information to track the parcel.
7. juni 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Sukant,
Thanks for your feedback.
We are sorry that our products and services did not meet your satisfaction.
Please rest assured that we have already updated your address correctly when you first contacted us.
If you have any questions about the product or need any assistance, please don’t hesitate to reach out to us anytime. We are here to help and make sure you have a smooth experience.
Best regards,
X-Sense Support Team
Don’t trust - they will steal your money!
I’ve placed my order over a week ago, my card was charged but I’ve received no update for tracking. I’ve sent multiple emails to the company with no response. They are scammers!
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra X-Sense
Dear Krystyna,
Thank you for your contact.
We sincerely apologize for the delay yesterday due to the weekend.
We completely understand your frustration.
Due to a system error, your order was not shipped as expected. We’ve identified the issue and have rearranged shipment today. You will receive a tracking update shortly once the package is picked up by the carrier.
We truly regret the inconvenience this has caused and appreciate your patience. Please rest assured that we’re doing everything we can to get your order to you as quickly as possible.
If you have any further concerns, feel free to reach out—we’re here to help.
Best regards,
X-Sense Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.