i ordered two beautifully shown sweaters and got two sweatshirts with the pattern stamped onto the material. It is adequately made, but not what I ordered. i thought I reviewed this company before... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found the reviews very helpful. Last spring I bought some sandals from a Chinese company (not Zolucky) pretending to be American. They were too big, I was told that I had to return them to China. Wi... Se mere
ALWAYS LOOK AT THE MATERIAL listing instead of the description. I bought a shirt "Linen Blend Others Plain Elegant Shirt" There is no linen, rather it's polyester. This may be the last time I buy f... Se mere
Never order from this company. The quality of the clothing is cheap, the workmanship is awful, and the sizes are inaccurate. No customer service phone number is listed, and e-mails go unanswered. Af... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Zolucky is a fast-fashion women's clothing brand mainly for European and American markets. Founded in 2019, Zolucky has achieved rapid development on a global scale. Zolucky offers a wide range of apparel and accessories to help customers pursue their styles. Zolucky takes the holiday style, leisure cotton, and linen style as the main development direction to provide customers with a variety of choices. In addition to regular sizes, we also individually design and produce clothes for plus-size people, from S to 4XL, at Zolucky, you can always find the products that suit you. Contact us: service@zolucky.com We hope that you have a perfect fashion-shopping experience.
Kontaktoplysninger
2,5
Under middel
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
it came earlier than expected
3. januar 2024
Uopfordret anmeldelse
I ordered 7 tops and had to return 6…
I ordered 7 tops and had to return 6 because they were either too big and or too cheap material. After getting free delivery because I spent over $100, I paid $99.00 My return cost me $27 to return. Then they subtracted/charged me the delivery fee and for the 2 earrings that I returned, that were free. I got $60 instead of $99. I paid. Never again will I buy from Zolucky.
12. januar 2024
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns and refund process.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Regarding the size issue, there is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size because sizing varies between our items.
I’d love to confirm more details about the issue you mentioned. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
According to our return policy,the buyer is responsible for the return shipping cost. All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. The earrings belong to accessories, they cannot be returned. And free gift no need to be returned because we didn't charge it. You can check our return policy in https://zolucky.com/information/returns-exchanges.
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I received my item and it was not the quality I expected.
I received my item and it was what was pictured. It was a little too small for my feet. It was a pair of boots. The quality was below my expectations. The shoe strings were not like usual ones. They were cut from some low quality material.
22. december 2023
Uopfordret anmeldelse
She loved her Christmas gift
25. december 2023
Uopfordret anmeldelse
Product as advertised
Product as advertised. Order process and delivery went well.
28. december 2023
Uopfordret anmeldelse
Spam never ends
Do not ever give these people your email address, the spam messages will never stop. They disregard any instructions to remove names from their distribution lists. Annoying!
8. januar 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding unsubscription issue to our attention. We sincerely apologize for any confusion or inconvenience caused by our subscription email.
It seems that you have been subscribed to us in 2021 to receive recommandations of products when an order is made and get information of your ZOLUCKY order status. This subscription is totally for free.
You can find unsubscribe button at upper right or bottom of the ads email if you do not want to get these emails anymore.
Customer can also forward the emails to service@zolucky.com and ask our customer service agents to subscribe for you. We stay always at your service.
Upon checking, we now have unsubscribed your email which related to your old order from all the emails we have.
If you are receiving our messages in another email address, or if you still receive our messages, please do forward them to service@zolucky.com and we will defenitely check for you with all our efforts.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Best regard,
Louisa
ZOLUCKY
Nice shoes at good prices
Nice shoes at good prices. Shoes fit great and seem well made.
29. december 2023
Uopfordret anmeldelse
arrived as promised
arrived as promised. The length of the arms are longer than most
1. januar 2024
Uopfordret anmeldelse
the article looks nice in picture yet…
the article looks nice in picture yet is very cheap
6. januar 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the quality issue to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Please note that the material information can be found on product page, under Product Details list. You can also click on the photo to zoom in, so as to see more details of the texture.
We're sorry to hear that the item(s) you received did not perform the quality that you expected by seeing the online picture. We understand how frustrating this can be and we apologize for any inconvenience caused.
To help us resolve the issue, could you please provide us with a brief description of the problem, along with a clear photo of the incoherent part? If it's about material, please send us photo of the material tag on the product.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
BIGGEST SCAM RIP-OFF FOR ONLINE…
BIGGEST SCAM RIP-OFF FOR ONLINE ORDERING
DO NOT BUY FROM ZOLUCKY!
Cheaply made unacceptable merchandise. "Free shipping" to order turns into a $38+ when you try to return Zolucky's crap merchandise. Zolucky "settles"
your return by offering you a %50% discount if you keep their junk. Cheaper to settle for 50% discount & try to give away the products as gifts. Problem is...nobody wants the trash.
14. november 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
We are not scam, we are a legitimate company. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding the returns, items can be returned for 100% refund, currently the buyer is responsible for the return shipping cost. You enjoyed free shipping in this order, but because the total order amount falls below the free shipping threshold after the return, you will also need to bear the original shipping cost. Hope you can understand.
We've also sent you another email today about your issue. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I was pleased to receive then sweater
I was pleased to receive then sweater, although it was quite late. It is soft and looks good.
1. januar 2024
Uopfordret anmeldelse
I received it I a timely manner
I received it I a timely manner. Everything fit.
27. december 2023
Uopfordret anmeldelse
Fast delivery
29. december 2023
Uopfordret anmeldelse
Overall I was happy with my order
Overall I was happy with my order. Some items did not look like the picture & the sizing varied. I received most of my order on time. I will purchase from them again
28. december 2023
Uopfordret anmeldelse
I am waiting to get my return request..
8. december 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Regarding the returns, we have checked and confirmed we have sent the return label to you on December 17, but didn't receive your reply. We've sent you another email today, if you still do not receive, please try to use another email address(such as gmail) to contact us or contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Pretty holiday top and pants
I wasn't sure I would receive this top and pants in time for Christmas parties, but they arrived in plenty of time, and lots of people admired them at the parties! Fit is fine (though I wish the pants fitted more like leggings).
The tags say they are washable but I haven't tried that yet.
18. december 2023
Uopfordret anmeldelse
The top didn’t fit right
The top didn’t fit right. Don’t like it
1. december 2023
Uopfordret anmeldelse
Arrived quickly and received updates as…
Arrived quickly and received updates as to its progress
1. december 2023
Uopfordret anmeldelse
shipment came in on a timely mannor
shipment came in on a timely manor
29. november 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.