i ordered two beautifully shown sweaters and got two sweatshirts with the pattern stamped onto the material. It is adequately made, but not what I ordered. i thought I reviewed this company before... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found the reviews very helpful. Last spring I bought some sandals from a Chinese company (not Zolucky) pretending to be American. They were too big, I was told that I had to return them to China. Wi... Se mere
ALWAYS LOOK AT THE MATERIAL listing instead of the description. I bought a shirt "Linen Blend Others Plain Elegant Shirt" There is no linen, rather it's polyester. This may be the last time I buy f... Se mere
Never order from this company. The quality of the clothing is cheap, the workmanship is awful, and the sizes are inaccurate. No customer service phone number is listed, and e-mails go unanswered. Af... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Zolucky is a fast-fashion women's clothing brand mainly for European and American markets. Founded in 2019, Zolucky has achieved rapid development on a global scale. Zolucky offers a wide range of apparel and accessories to help customers pursue their styles. Zolucky takes the holiday style, leisure cotton, and linen style as the main development direction to provide customers with a variety of choices. In addition to regular sizes, we also individually design and produce clothes for plus-size people, from S to 4XL, at Zolucky, you can always find the products that suit you. Contact us: service@zolucky.com We hope that you have a perfect fashion-shopping experience.
Kontaktoplysninger
2,5
Under middel
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I bought clothes from this website for…
I bought clothes from this website for several times, good quality.
1. august 2024
Uopfordret anmeldelse
I ordered on the 8th and was notified…
I ordered on the 8th and was notified it shipped and wouldn't be here until the 24th!!!! You cannot track the package. Tried chat, but ended up you have to PAY to get their EXPERT help you. They send multiple promos everyday, but have horrible customer service. I haven't even received my order yet and I know I will NEVER order from them again. Awful experience so far.
15. august 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for reaching out and sharing your experience with us. We deeply regret that your order has caused you frustration and that our customer service did not meet your expectations.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. https://zolucky.com/information/shipping-delivery.
Usually after the package is shipped, an order shipment email (including a track order button) will be sent directly to your mailbox. Upon checking, we sent you the tracking button link on August 9. Your order was placed on August 8 and is currently in transit. It is still within our normal shipping time. We also sent you an email today with your order tracking information.
We now have email and 24-7 live chat services. The chat button is located in the lower right corner of our website. Our live chat is free and we never charge any fees. Please make sure you open the correct live chat entrance. We are always committed to providing timely and efficient services to our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Not so Lucky should b your name
Bad all the way around...poor customer service...poor quality of clothes...run super x large...scammed company...I would give it A negative 0....so below grade...very disapointed
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for reaching out and sharing your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations.
We want to assure you that we are not a scam, we are a legitimate company. Sorry we cannot locate your recent order on our website. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
We are sorry to hear that the quality of the items you received was not satisfactory. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
Regarding size issue, please note that our size chart is not universal, different product sizes will vary. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
We understand that sizing can be a tricky issue, and we strive to provide accurate measurements and sizing information to help our customers choose the right fit.
We also regret that our customer service did not meet your expectations. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. Your opinion is important to us and we really appreciate it. We will strive to improve the quality of our services.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
The pictures are misleading
The pictures are misleading. The product I received wasn't worth keeping. I made the mistake ordering from this company. I only have myself to blame for not checking the reviews first. You really do get what you paid for.
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
We sincerely apologize for the disappointment you’ve experienced with your recent order.
Satisfying every customer is our mission and pursuit. We thank all customers for their voices and we thank every customer who is willing to witness our growth. We will continue to improve the quality of our products and services to meet customer needs.
If the item you received is not the same as the one you ordered, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. We've also sent you an email today about your issue. Looking forward to your reply.
We want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations due to differences in screen displays or lighting conditions during the photo shoot. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is crucial in helping us improve our product descriptions and ensure that they accurately reflect what our customers receive. We are sorry for any inconvenience this has caused and understand your frustration.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
First time I ordered two items
First time I ordered two items. Cost of the shipping is high at $12 2 items top and a light summer dress? Neither fit well and the quality of the material was not as pictured online? I sent back the dress and kept the top even though not great on sale item said could not send back. Did not notice this on sale? So after I got these my charge was over $40 and after my return and kept the top less then $5 I had a credit of about $20. Not be ordering again.
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your order to our attention. We sincerely apologize for any confusion or inconvenience caused.
It seems that we didn't find any order of a shirt and a summer dress with your name. With your user name, we do found an order, and only one order, which contains 2 sweat-shirts and the shipping fee for it was 10.99 USD.
Are you sure the order you mentionned was purchased from ZOLUCKY?
If so, could you please send us the order number to check?
Please understand that final sale products are not eligible for return. There's a finalsale mark usually below the product's title for you to recognize it.
For the return policy, you can check it here: https://zolucky.com/information/returns-exchanges
According to our return policy, the customer is responsible for return shipping costs. And for USA customers, we provided prepaid label. Each parcel will be reduced of 7.99 USD from the refund.
And the shipping cost was paid to the shipping company, therefore the original shipping cost is non-refundable. Hope for your understanding.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. It would be appreciated if you could send us some photos to check.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Best regard,
Louisa
ZOLUCKY
Beware of ordering from this company!
Beware of ordering from this company. I ordered a denim dress in a size Large and received a size Small.
No confirmation email with an order or tracking number, but daily promotion emails. Inside receipt comes with impossible to read order number so return label can't be generated. Chat no help.
18. maj 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
Usually, the order confirmation and shipping notification email will be sent automatically to your mailbox, if you don't find it, you could try to check your spam folder since we have customers who find their confirmation in this way.
You can see the order number on the receipt that comes with the package. Due to printing problems, it may sometimes be unclear. You can consult our customer service if you cannot see the order number clearly. You can also log in your account to submit a return request.
We have email and 24-7 Live Chat service now. Our livechat and email are valid. We didn't received your messages or emails before.
The size that you ordered is small but not a large. I had submitted the return request and sent the return label to you through email,please check it.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
Purchased 5 items nothing fit
Purchased 5 items nothing fit. Requested refund they sent QR code and I returned all 5 items. Received credit for only 1 item and they kept 30% for return shipping. Bottom line I spent $141 and received $18 credit. Check the BBB before buying from this company. I did not.
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Please note we do not use standard size. Every item has its own size chart. We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items.
"Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.Some of the items has smaller measurements than standard size, and some larger.
Upon checking, we found that you only submitted a return request for 1 of the 5 items, so the system only registered one return request.
As we indicated clearly in the email, a 7.99 USD shipping fee will be deducted for each return label.
For the return policy, you can check it here: https://zolucky.com/information/returns-exchanges
Upon checking with warehouse, we found that there were 5 items in the package you returned. Please note the label is only for the item you submitted for return, if you need to add or delete something from the return label, you need to contact us and update the label so that the system can refund correctly.
Since you are our valued customer, we will make an exception and refund the other 4 items as well. Please understand this is not a normal procedure and please do follow our return policy for future orders.
The refund will be sent to your original payment account within 3-5 business days.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
terrible customer service will never…
terrible customer service will never buy again i need to return tops and i am stuck with too small tops
7. maj 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://zolucky.com/information/returns-exchanges
To submit your return request, kindly please visit https://zolucky.com/order-query, use your email address and order number to log into your account - click on "return" button to submit a return request.
You are recommended to use a computer to finish this process.
If you can not submit online, please indicate the item (s) you wish to return and for what reason. We'll submit request for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
easy access to customer help would be nice
easy access to customer help would be nice
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for reaching out to us and sharing your feedback. We truly value your input, and we're committed to making sure that accessing customer help is as easy and convenient as possible for you.
We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
We strive to provide top-notch customer support to assist you with any questions, concerns, or issues you may have. Rest assured, we're continuously working to improve our support channels and accessibility to ensure that you receive the assistance you need when you need it.
If you ever require assistance or have any further suggestions, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Late and never received
Never received all of my order and tracking said it was delivered. What I did receive is cheaply made. Not even worth it. WILL NEVER ORDER FROM THEM AGAIN.
14. april 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://zolucky.com/information/returns-exchanges
If you need to return eligible item, kindly please visit https://zolucky.com/order-query, use your email address and order number to log into your account - click on "return" button to submit a return request.
You are recommended to use a computer to finish this process.
If you can not submit online, please indicate the item (s) you wish to return and for what reason. I'll submit request for you.
For delivered parcels, if you cannot locate them, please check the following places first.
1. Check with neighbors and family members
2. Look around the place of delivery
3. Check for notice of attempted delivery
If you can not find them, please contact us for help. Unfortunately we could not locate your order with your user name.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
The worst customer service
The worst customer service. Ordered pants 2 weeks ago. Have heard Nothing . Wasn't able to cancel order .
DO NOT USE THIS COMPANY.
Returning g pants was very complicated process. I finally got a label. Charged for shipping back. Steer clear
12. april 2024
Uopfordret anmeldelse
Hassle free return needed
I ordered a pair of shoes and I was sent the wrong style. I showed the picture to my sister of the shoe I ordered and the shoe that I received. I was sent an email stating for me to take a picture of the order form,etc.
Why is it so difficult to return something? I have never experienced this before as long as I have been shopping online. I will absolutely under no circumstances ever shop with this company again. I'm going to keep the shoes and just wear them anyway. If I didn't really like them I would given them to the Goodwill store. Lesson learned.
13. marts 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the wrong style or returns process.
Regarding returns, usually customer need to bear the return shipping cost. But if we ship the wrong style, you don't need to bear the return shipping cost, so we do require proofs of the wrong item to issue this problem. We are committed to providing our customers with a hassle-free returns process.
Regarding the wrong style item you received, could you please send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. We've also sent you an email today about your request. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Zolucky is nothing but thievery
Zolucky is nothing but thievery! Practically all items are sale items so can't be returned. I purchased beautiful dark brown coat for my 85 year old mother. The left sleeve was sewn twisted on inside, no way to push your arm through. Got the run around immediately, no return slip & constant ignored emails, meaning returned response from Dementia.
12. februar 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the returns process.
We have email and 24-7 Live Chat service now. All emails will be responded to within 24 hours. If you didn't receive our emails, you can try to find them in the spam box. Or please contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
We are a legitimate company. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. If the left sleeve of the item was sewn twisted on inside, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Regarding returns, all purchases (except bra, swimwear, final sale items, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. Final sale items cannot be returned, but other sale items can be returned, such as flash sale items. You can check our return policy in https://zolucky.com/information/returns-exchanges.
We want to confirm more details about the issue you mentioned. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Too short!
I ordered 3 pairs of "ankle length" pants. They fit but, two are capris and one pair about 10 cm. longer, still not ankle length. They would be if I was only 135 cm tall. I won't ordering clothes from them again. Fortunately, they were fairly inexpensive.
11. december 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding size to our attention. We sincerely apologize for any confusion or inconvenience caused.
Size varies from specific items on our website but is not standard US size. Usually, customers need to use the “size chart “ with measurement details to determine their ideal size better.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com .We will reply to you within 24 hours.
Best regards,
Tracy
ZOLUCKY
pretty crappy-you get what you pay for :(
i find the quality of the products supremely subpar. i ordered 3 items. i immediately threw one in the trash. i washed the other two and will try to wear them. the fabric is cheezy polyester and the size charts, in my opinion, are not correct. i wear a 46 ddd bra and ordered size xl. they were all very large. we'll see if i can get away with the two items i didn't throw out. otherwise, they will go into my donation bin.
18. januar 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
We apologize for any disappointment or dissatisfaction caused by the quality of our products. Our team strives to provide high-quality products at a reasonable price, and we are sorry to hear that we did not meet your expectations.
We are collecting feedback from our customers and working on providing more choices of fabrics. The materials differ from every item. You can check the detailed fabric in the product details. Upon checking, the fabric content of the products you ordered is mostly polyester.
Regarding the sizing issue, we don’t have a standard size, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Not even close to the colors pictured
Not even close to the colors pictured! Went through hoops to return and they never reimbursed!
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
We want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations in color due to differences in screen displays or lighting conditions during the photo shoot.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Regarding your returns, according to our return instructions, you will need to send us a tracking number or receipt of the return parcel upon return. Otherwise, we will not be able to match your return request in our system and will not be able to issue a refund.
Upon checking, we never have received your information about the return parcel. Would you please contact your delivery company to get your tracking number? We have sent an email to you today. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
The shirts were inferior quality to…
The shirts were inferior quality to what I expected from you and I haven't tried on the long John's to see if they fit or not but they look good
19. januar 2024
Uopfordret anmeldelse
The product was as described nice-not…
The product was as described nice-not worth the price though. Took longer then expected to get delivered.
29. december 2023
Uopfordret anmeldelse
I received it however one of the items…
I received it however one of the items was the wrong size and I returned one of them. It was very difficult to return so I won’t order anything else.
4. januar 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Regarding the size issue, if you received wrong size or the measurement of your received item is not the same as the corresponding size chart, then could you send the related photos to our customer service center? We'd like to offer you a satisfied solution after checking.
Regarding returns, we have never received a return request from you before. Please note that the address on the received package is not our return address, it is only a hub of the shipping company. You can check our return policy and how to return via https://zolucky.com/information/returns-exchanges. We've sent an email to you today about your returns. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will strive to improve the quality of our services and for better policy.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.