i ordered two beautifully shown sweaters and got two sweatshirts with the pattern stamped onto the material. It is adequately made, but not what I ordered. i thought I reviewed this company before... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found the reviews very helpful. Last spring I bought some sandals from a Chinese company (not Zolucky) pretending to be American. They were too big, I was told that I had to return them to China. Wi... Se mere
ALWAYS LOOK AT THE MATERIAL listing instead of the description. I bought a shirt "Linen Blend Others Plain Elegant Shirt" There is no linen, rather it's polyester. This may be the last time I buy f... Se mere
Never order from this company. The quality of the clothing is cheap, the workmanship is awful, and the sizes are inaccurate. No customer service phone number is listed, and e-mails go unanswered. Af... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Zolucky is a fast-fashion women's clothing brand mainly for European and American markets. Founded in 2019, Zolucky has achieved rapid development on a global scale. Zolucky offers a wide range of apparel and accessories to help customers pursue their styles. Zolucky takes the holiday style, leisure cotton, and linen style as the main development direction to provide customers with a variety of choices. In addition to regular sizes, we also individually design and produce clothes for plus-size people, from S to 4XL, at Zolucky, you can always find the products that suit you. Contact us: service@zolucky.com We hope that you have a perfect fashion-shopping experience.
Kontaktoplysninger
2,5
Under middel
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
poor
I placed an order with Zolucky and it was charged to my account on 2-5-25 Never received the items Total amount was $60.83.... Is this a scam
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent experience to our attention. We are sorry to hear about your experience, and we understand how frustrating it can be .
We truely understand your concerns and will do our best to solve the problem.We can assure you that we are a legitimate company and our business is completely legal and compliant.
Our records show that the total amount for your order was $50.93 USD.
Regarding the status of your order, one of the items is ready and will be shipped out shortly. The other item is a popular item that is currently in high demand, which is causing a delay in its preparation. The item is expected to be restocked by 2025-02-18. We kindly ask for your patience as we prepare your order, and we expect it to be shipped soon after.
Once the items in your order are shipped, you will receive a notification along with the tracking number. We truly appreciate your understanding and patience during this process, and we are committed to delivering your items as quickly as possible.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
Dont be fooled
The products may be cute but the sizes are way off and they make it impossible to ever return them!!!!! Ill never order again its a rip off!!!!!!
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent experience to our attention. We are sorry to hear about your experience, and we understand how frustrating it can be .
We can assure you that we are a legitimate company and our business is completely legal and compliant.
The size of items can vary between different styles, we highly recommend checking the detailed measurements in the size chart before placing an order.If you find that the size you ordered is not right, we kindly ask that you measure it and provide us with relevant photos so that we can better assist you.
Please note that our return policy allows returns for items (except bra, bikini, swimwear, underwear, panties, bags, and accessories) within 30 days from the delivery date. Unfortunately, as your return window has expired, we are unable to process a return for this particular order.For future purchases, if you need to return an item, please contact us within the 30-day window, and we will be happy to assist you.
Thank you for your understanding. We truly value your feedback and hope to provide you with a better experience in the future.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
I bought what I thought was a nice top…
I bought what I thought was a nice top from this sight. What a joke. It is nothing like pictured. And to top it off I can't return it and get a refund because apparently my order number and email don't match . How convenient.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent experience to our attention. We sincerely apologize for any confusion or inconvenience caused.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
We strive to ensure that our products meet the expectations set by our online descriptions and images.We would like to make this right. Could you please share pictures of what you received? This will help us understand the issue better and assist you with the next steps.
We recommend that you double-check the information you entered to ensure that there are no additional spaces or special characters in your email address or order number. Additionally, we suggest clearing your browser's cache before attempting to log in again.If you are unable to submit the return request , you can reach out to our customer service for help.
Regarding the return issue, our representative have sent an email to you with the return label, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
The description said 100% cotton
The description said 100% cotton. It's not. There isn't even a tag on the shirt that said what the fabric is. It is ugly and looks nothing like picture advertised. You have to pay to ship it back. And the top was 2 sizes smaller than I ordered. Lesson learned. Don't buy anything from Zolucky, I mean Nolucky.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent experience to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We strive to ensure that our products meet the expectations set by our online descriptions and images.
We advise you to use “guide size” to decide your ideal size,because size varies between our items.Size guide with detailed measurement is included on each product page.
Our items usually comes with tags indicating the material, size, and other details.We appreciate your feedback and will look into improving the presentation of our products.
We understand that return shipping costs can be frustrating. As per our policy, customers are responsible for return shipping fee.We would like to assist you in resolving this matter. If you would like to return the item, please reach out to our customer service with your order details, and we will guide you through the return process.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
I just placed an order and noticed my free item is heart earrings. I wanted the leather bracelet. The person I chatted with said I couldn't make the switch which I don't understand. Please help.
Please make the switch.
Deborah Davis
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent experience to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand your preference for the leather bracelet as your free item. However, please note that free products can only be selected and modified in the shopping cart before completing your order. Once the order is placed, we are unable to make changes to the selected free item.
We would be happy to check your order status to see if there’s anything else we can do to assist. Could you please provide your order number? This will allow us to review your order and provide further support.
We apologize for any inconvenience this may have caused and truly appreciate your understanding. We’re here to help in any way we can.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
Sign up and registering doesn't work
Sign up and registering doesn't work. It's an endless loop. Finally gave up and realized if they can't even figure out their own website issues that the orders will get messed up too.
19. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent experience to our attention. We sincerely apologize for any confusion or inconvenience caused by signing up funciton.
Upon checking, it seems that the signing up website is working fine. You can create a new account at this website https://zolucky.com/account/login with your email.
Please note that special characters can not be used for password. We suggets you set a password of letters and digits.
We want to assure you that we have mature and well organized sales & technical & customer service team to support highly efficient business running system.
We are not sure about what kind of issue you have met.
If possible, please send a screenshot to us so that we can check for you.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
VERY UNHAPPY
I am not happy. I recieved my 3 sweaters today, and they look nothing like the pictures. I have bought things from you with no complaints at all, but this just looks cheap, like it came for somewhere other than your company. I just want to reture them and get a refund.
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We strive to ensure that our products meet the expectations set by our online descriptions and images.We would like to make this right. Could you please share pictures of what you received?
Per your request, we have already sent you a return label via email so you can proceed with returning the items. Once we receive the returned products, we will process your refund as quickly as possible.
If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
The product advertised as a sweater was a long sleeve t shirt.
This company is a sham!. BEWARE! I purchased a sweater on 12/12/2024 and it was NOT a sweater. It was a long sleeved t shirt. I have been trying to find a way to return this unopened, still in original packaging item and cannot get the protocols to do so.
Hours spent trying to do this. FRUSTRATING. DON'T PUT YOURSELF THROUGH THIS!
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Update:
Thank you for your information. Upon checking, we have sent you the return label and instructions in 10th Jan to your email. And we have resent it today. Please check your inbox as well as spambox to find the necessary email.
-----------------------------------------------------------------------------
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
Sorry that we can not locate your order with the given information. Could you provide us with the order number or email address to check your order?
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
To help us resolve the issue, could you please provide us with a brief description of the problem, along with a clear photo of the incoherent part? If it's about material, please send us photo of the material tag on the product.
We appreciate your cooperation and we'll do our best to make things right for you. Thank you for bringing this to our attention.
To submit your return request, kindly please visit https://zolucky.com/order-query, use your email address and order number to log into your account - click on "return" button to submit a return request.
You are recommended to use a computer to finish this process.
If you can not submit online, please indicate the item (s) you wish to return and for what reason. We'll submit request for you.
If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
A total rip off
A total rip off. I waited over three weeks to receive a burnt orange knitted sweater. I received a gold sweater that was made of cheap thin cotten, with a print on it to make it appear knitted. It was not sewn the way the photo showed and it was not cut the way the photo showed it to be cut. It's a horrible product and I will never buy from them again.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing this to our attention. We want to assure you that we are a legitimate company committed to providing high-quality products and excellent customer service. We are truly sorry to hear about your experience and the issues with the sweater you received.
We understand how frustrating it can be when an item does not match expectations. We have been paying attention to the quality issues and keep working on improvement.
To help us resolve this for you, could you please send pictures of the sweater to our customer service team? We’ll be happy to assist you with a return or another solution that suits you.
Additionally, would you mind providing us with your order number? We’ve already sent a private message to you for your convenience, so please check and reply when you can. Your satisfaction is important to us, and we’re committed to resolving this issue as quickly as possible.
Regarding the shipping delay, we want to apologize for any inconvenience caused. While our team is committed to processing and delivering orders as quickly as possible, unforeseen circumstances can occasionally result in delays. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
We sincerely appreciate your patience and cooperation as we work to make this right for you.
Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@zolucky.com. We will respond within 24 hours.
Best regards,
Ashley
ZOLUCKY
This company is a total fraud
This company is a fraud. I have never received my order and have not received answers on where my order is. Also in order to talk to customer service I have to provide credit card information.....why so they can steal more money from me. I also had to cancel my credit card due to fraudulent charges.
8. december 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We deeply regret the experience you’ve had and understand how frustrating this situation must be. We want to assure you that we are a legitimate company and are committed to resolving your concerns as quickly as possible.
After reviewing our records, we did not find a previous inquiry from you. To ensure your request reaches us, please make sure you are contacting us via the correct channels. We offer support via email and 24/7 Live Chat service. All emails will be responded to within 24 hours.
We want to clarify that contacting our customer service team does not require providing any credit card information. The Live Chat button is located in the lower right corner of our website. Please also note that our Live Chat service is entirely free, and it seems you may have clicked on an external, non-affiliated link. For your security, we recommend accessing the correct chat link through our official site.
Regarding your order status, we have sent an email to you today. Please check and we are looking forward to your reply. We appreciate your patience
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Cute funny gifts for great price. Sent a really cute pullover fleece as a…
Sent a really cute pullover fleece as a gift and my friend loved it. It was exactly as pictured and arrived safely.
6. december 2024
Uopfordret anmeldelse
CANNOT RETURN!
I made a zolucky purchase of eight items and was very disappointed with three of the items. I have sent an email to return said items but have heard nothing. I reached out to the zolucky chat app and was told a phone call was required. THEN a separate window appears for me to sign up WITH A MONTHLY FEE so I can speak to someone regarding my return.
THIS IS RIDICULOUS!! Avoid this website!
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for reaching out to us and sharing your experience. We sincerely apologize for the disappointment with your recent purchase and for the frustration caused during your attempt to initiate a return. Our goal is to provide a smooth and efficient return process for our customers.
Upon checking, we previously sent you emails on November 18 and 19 regarding your return issue but have not yet received a response. To ensure our communication reaches you, we kindly ask that you check your spam or junk folder in case our emails were mistakenly directed there.
To assist further, we have sent you another email today. Please check as soon as possible and we looking forward to your reply.
We’d also like to clarify that our online chat service is completely free. It seems you may have clicked on an external link that is not affiliated with our website. To avoid confusion, please access the correct chat service via clicking the earphone icon in the lower right corner of our website, or visit our Contact Us page, select the option OTHER – OTHER, and follow the steps to access the chat button.We currently do not offer phone service but provide both email support and 24/7 Live Chat to assist you without any fees.
If you continue to experience issues with the returns process, we encourage you to contact us directly via live chat. Our team is ready to help resolve the matter as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience as we work to make things right.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Been waiting for my order
Been waiting for my order. I think Zolucky is a scam website. Will be getting refund. Follow up, contacted Zolucky today as they directed. I was told there was a delivery problem and they would resend order. This is not factual information. I will.contact credit card company to report fraud and refund. 12/20/24 still waiting for merchandise, only says on website shipped, you have to download another shipping app to see anything else, which I do not want to do. American Express had been notified. If I ever do receive merchandise, I will edit this review.
I still believe this company is NOT to be trusted. DO NOT GIVE THEM YOUR MONEY>update 12/22/24 email from Zolucky states my order was unable to be delivered for unknown reason. Another untruth. American Express fraud report filed with charges disputed.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Second update:
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.
As we informed you previously, for the first package that was lost, we offered the option to resend the product in an effort to resolve the issue. However, we understand that you would prefer a refund. We respect your decision, the refund was successfully issued on our end on 2024-12-16. Please check your bill or contact your card issuer at your earliest convenience if you don't receive the refund.
Regarding tracking package logistics, you don’t need to download the relevant app to view more. You can directly check the logistics official website through the logistics tracking number.
But we are sorry to inform you that your second package was also lost in transit. In this case, we accept your bank's refusal to pay.
The refund will be sent to your original payment account.
Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.
-------------------------------------------------------------------------------
Update:
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We want to assure you that we are a legitimate company committed to providing high-quality products and excellent customer service. We deeply regret that your first parcel was lost during delivery, and we sincerely apologize for the inconvenience caused.
As we informed you earlier, we offered the option to resend the product in an effort to resolve the issue. However, we understand that you prefer a refund. We respect your decision, and we are processing the refund for the item as requested. Please allow a few business days for the refund to be reflected in your account.
Your 2nd parcel is in transit now. We've also sent an email to you today about your issue.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
-------------------------------------------------------------------------------
Dear Customer,
Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We truely understand your concerns and will do our best to solve the problem.We can assure you that we are a legitimate company and our business is completely legal and compliant.
To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.
If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
ZOLUCKY
Watercolor French Rose Repeat Pattern Print Buttoned Cardigan sure not what it seems
From the picture, the sweater I ordered looked like a sweater that had been knitted with knitting needles. Big threads. The one I got was machine fabric knit. Nothing like what I expected. If you were charmed by the picture, don't be fooled. It's not it.
4. december 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for sharing your thoughts about your recent order. We sincerely apologize for your disappointment with the received item.
We strive to represent our products as accurately as possible, but we understand how frustrating it can be when the item doesn’t match your expectations. Your feedback is invaluable and will help us improve how we showcase our products in the future.
We want to make things right for you. Could you please provide photos if possible? We’ll be happy to assist you with a return or another solution that suits you. We've already sent an email to you today, please check and we are looking forward to your reply.
Your satisfaction is important to us, and we’re committed to resolving this issue as quickly as possible.
If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Ashley
ZOLUCKY
DON'T DO IT!!!
DON'T DO IT!!!! This is a total rip off. You don't receive what you see in the pictures and they blame it on the lighting when they took the photos. In the picture you can tell it's a real sweater just by texture alone and they describe it as a cardigan sweater but you receive a similar "print" on some sort of cheap fabric that resembles a really thin sweatshirt material. Leason learned. Never again.
25. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
To help us resolve the issue, could you please provide us with a brief description of the problem, along with a clear photo of the incoherent part? If it's about material, please send us photo of the material tag on the product.
We appreciate your cooperation and we'll do our best to make things right for you. Thank you for bringing this to our attention.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.
Best regard,
Louisa
ZOLUCKY
I've made 2 purchases from this company…
I've made 2 purchases from this company and have yet to receive either. I expect delivery 11/3 &11/5. I will review when received. My issue is after making a purchase, my card was charged twice for the same amount then low and behold, my bank is hacked and $20,000. now missing from multiple accounts. All of this immediately after placing my order and being charged a duplicate time.
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We value each customer and are committed to resolving this issue in a way that meets your expectations. Unfortunately, we are unable to find any order under your name. Could you please provide us with your order number or the email associated with the order so that we can assist you further?
Typically, we do not charge duplicate payments. If possible, please send us a screenshot of the payment details, or confirm if you may have placed two identical orders.
Please rest assured that our payment system is secure, and we do not store any of our customers' payment information. We recommend contacting your bank to verify the details.
If you need any assistance with your order, please feel free to reach out via chat for a quick response or email us at service@zolucky.com. We will reply to emails within 24 hours.
Thank you again for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We truly value your feedback and appreciate your understanding.
Best regards,
Tracy
ZOLUCKY
Very difficult and cumbersome return…
Very difficult and cumbersome return policy. They don't provide the return address, return process is difficult with internet browser phone works better but they don't provide the address. Material quality is not at all as it appears on website
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
To submit your return request, kindly please visit https://zolucky.com/order-query, use your email address and order number to log into your account - click on "return" button to submit a return request.
If you customers can not submit online, they can indicate the item (s) you wish to return and for what reason. We'll submit request for you.
Now we have return warehouses located in the United States, Canada, French, Australia, UK and Germany to accommodate any return demands from our customers.
For customers in USA and Germany, we provide prepaid return label, which can only be issued for the specific items after we got the correct return request submission. Please understand that if we put the return address on the website, we won't be able to recognize the parcels from all over the world.
In this case, the submission of return request and an authorisation is needed before we issue return label. Hope for your understanding.
It seems that we hae already got your return request in the system, and your reply by email will be replied in 24 hours. Please don't worry.
Regarding this issue, our representative have sent an email to you with the return label, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance with the order, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
Thank you
I must apologize Zolucky indeed refund me the $16.99 on my August credit card statement. It took work and perseverance on my part. This is a shame a company that others have apparently rate 4 star did not honor my concerns in a timely manner.
apparently
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by refund issue.
We appreciate your patience throughout this process. I’m glad to hear that you find the refund.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.I sincerely apologize for the inconvenience you experienced and understand your frustration regarding the timeliness of our response. Your feedback is invaluable, and we are committed to improving our customer service to ensure a better experience for all our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you for bringing this to our attention.
Best regard,
Tracy
ZOLUCKY
Horrible company clothes real cheap
Horrible company clothes real cheap
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
We’re truly sorry to hear that you’re dissatisfied with your experience. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is important to us, and we take concerns about the quality of our products very seriously.
Regarding your dissatisfied items, we have sent a return label to facilitate the return process for a refund before. It appears that we have not yet received the returned items. If you have already returned them, could you please provide us with any tracking information or details? This will help us locate your return and expedite your refund.
We would like to resolve this issue to your satisfaction. We have sent another email to you today about your issues. Looking forward to your reply.
Your satisfaction is our priority, and we hope to have the opportunity to make things right.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you for bringing this to our attention.
Best regard,
Ashley
ZOLUCKY
Good Customer Service
Zolucky sent my order on time. Unfortunately, the items didnt fit properly. I had an issue with the return, but their customer service assisted me and right away received an email with a return label.
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
It seems that our chat live agent has already submitted the return request for you and we have already sent the prepaid label to your schhca email, which was related to the order when it was placed.
Since you have not created an account with the schhca email before making the order, you can view your order by the schhca email address and order number at this website : https://zolucky.com/order-query
Please note that you won't be able to find the order with your gmail address, because it was not used when the order was placed.
Since we have submitted the return request for you, you do not need to submit again.
Regarding this issue, our representative have sent another return email to your gmail address, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.
Best regard,
Louisa
ZOLUCKY
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.