Zolucky Anmeldelser 

Besvarelse fra Zolucky

3. sep. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If the product you received is not consistent with the advertised product page, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

We are sorry to hear that there is the free gift missed in your parcel.

May I ask if the condition of the package was damaged when you received it? If the package is in good condition, there should be no missed delivery. Because under normal circumstances, we will carefully check the contents of the package before shipping, and it will rarely happen missed shipments. Could you double-check the package again?

A quick reminder: For customer support, simply use the chat window located in the bottom right corner of our webpage. Our support services are complimentary. Always use our official channels for assistance.

If you find that the package is damaged or the product is still missing after double-checked, please take a photo for us to better verify.
To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

We sincerely appreciate your cooperation and understanding, and we look forward to working together to find a suitable resolution.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

30. aug. 2025

Gentile cliente,

Grazie per averci segnalato il problema relativo al suo recente ordine. Ci scusiamo sinceramente per qualsiasi confusione o disagio causato.

La informiamo che stiamo facendo del nostro meglio per elaborare e spedire tutti gli ordini il più rapidamente possibile. Potrebbero verificarsi ritardi dovuti all'elevato volume di ordini o a fattori esterni al di fuori del nostro controllo, ma comprendiamo appieno quanto sia importante per i nostri clienti ricevere i loro ordini in modo tempestivo. Ci impegniamo a migliorare sia la disponibilità delle scorte che i servizi di spedizione per garantire tempi di consegna più rapidi.

Abbiamo inoltre prestato molta attenzione alle problematiche relative alla qualità e lavoriamo costantemente per migliorarle. Il suo feedback è estremamente prezioso per noi e abbiamo segnalato la questione ai nostri team di controllo qualità e logistica per garantire che vengano intraprese azioni correttive.

Per assisterla al meglio, potrebbe cortesemente fornirci il numero dell'ordine insieme alle foto dei difetti riscontrati? Una volta ricevuto, esamineremo il problema e le forniremo la migliore soluzione possibile. Le abbiamo anche inviato un messaggio privato: la preghiamo di controllare il prima possibile e restiamo in attesa di una sua risposta.

Ci dispiace profondamente che la tua esperienza non abbia soddisfatto le aspettative e ti ringraziamo sinceramente per avercelo segnalato. Prenderemo sicuramente in considerazione i tuoi commenti per migliorare i nostri prodotti e servizi.

Se hai bisogno di assistenza, non esitare a contattarci tramite chat o via email all'indirizzo service@zolucky.com. Ti risponderemo entro 24 ore. Puoi cliccare sull'icona dell'auricolare in basso a destra del nostro sito web per avviare una conversazione in chat. In alternativa, vai alla pagina "Contattaci", seleziona l'opzione "ALTRO - ALTRO" per trovare il pulsante di invio della chat.

Cordiali saluti,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

Opdateret den 30. aug. 2025

Update:

We are very sorry to hear that the shirt you received did not meet your expectations. We take customer feedback seriously and regret that the quality, color, and sizing of the item fell short.

We want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations in color due to differences in screen displays or lighting conditions during the photo shoot.

Your comments regarding the fabric, color accuracy, and sleeve fit have been shared with our product and quality control teams so that we can work on improvements. We truly appreciate you bringing this to our attention.

To assist you further, could you please provide photos of the item you received? Once we have these details, we will review the issue and offer you the best possible resolution. We've already sent an email to you today, please check and we are looking forward to your reply.

We sincerely regret that your shopping experience was disappointing and hope we may have the opportunity to serve you better in the future.
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Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We would like to offer our sincere apologies for any inconvenience caused.

Please note that due to differences in lighting, screen resolution, and other factors, there may be slight variations in color between the product images displayed on our website and the actual product received. However, we strive to provide accurate descriptions and images of our products to ensure that customers are satisfied with their purchases.

If you believe that we have sent you the completely wrong color, we kindly request that you provide us with clear photos of the item(s) so that we can verify it/them for you.

Please kindly know Size varies from specific items on our website but is not standard US size. Usually, customers need to use the “size chart “ with measurement details to determine their ideal size better.Please be noted that as all the dimensions are measured manually, it is not deemed as wrong if the deviation is 1~3cm.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

We sincerely appreciate your cooperation and understanding, and we look forward to working together to find a suitable resolution.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

Opdateret den 5. aug. 2025

Update:

Thank you very much for your update and for sharing your experience with us.

We truly appreciate your feedback regarding the product quality. Your comments are very important to us as they help us identify areas where we can improve.

Please be assured that we continuously strive to enhance the quality of our products and the overall shopping experience for our customers.

If you run into any issue, please do not hesitate to contact us.
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Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We’re sorry to hear that the product did not meet your expectations. Please know that we are actively working to improve the quality of our items, and your feedback is highly valued, we have forwarded it to our relevant departments for review.

Regarding sizing, kindly note that we do not follow a universal sizing standard. Each item includes its own detailed size chart under the product description. We strongly recommend referring to the measurements provided to find the best fit, as sizing can vary between styles.

We’d also like to clarify that you are not required to purchase anything new in order to return an item. This is not part of our return policy, and we sincerely apologize if there was any confusion or miscommunication. If you encountered such a message, please feel free to send us a screenshot so we can investigate further.

Lastly, your return label and instructions have been emailed to you today, please check your inbox and follow the steps provided.

Thank you again for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need any assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

3. aug. 2025

Gentile cliente,

Grazie per il tuo feedback. Ci dispiace molto per la tua esperienza, ma vorremmo chiarire che il nostro sito web (ZOLUCKY) non vende orologi. Il nostro sito web si concentra esclusivamente su abbigliamento e articoli di moda.

È possibile che il tuo ordine sia stato effettuato tramite un sito diverso. Ti consigliamo di controllare attentamente l'indirizzo web o il venditore per assicurarti che il tuo problema venga indirizzato all'azienda appropriata.

Se hai bisogno di assistenza, non esitare a contattarci tramite chat o via email all'indirizzo service@zolucky.com. Ti risponderemo entro 24 ore. Puoi cliccare sull'icona dell'auricolare in basso a destra del nostro sito web per avviare una conversazione in chat. Oppure vai alla pagina dei contatti, seleziona l'opzione ALTRO-ALTRO per trovare il pulsante di accesso alla chat.

Cordiali saluti,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

3. aug. 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

First and foremost, we want to assure you that we are a legitimate company, and we are fully committed to providing both quality products and reliable customer service.

We’re sorry the product did not meet your expectations. We are continuously working to improve fabric quality and fit. Please note that we don’t follow a standard sizing system, which is why each product page includes a detailed size chart. Using this will help you select the most accurate size for each specific item.

We also want to clarify that our website do not require customers to pay or join any third-party service to initiate a return. If you were directed to do so, it was not from our official support team, and we strongly advise against providing payment information to unauthorized sources.

We do not have phone support, and we never require payment to speak with our team. It sounds like you may have encountered an external or fraudulent chat link. Our official 24/7 Live Chat is completely free and can be accessed directly through the earphone icon in the lower right corner of our website.

Our email support has been replying to you, and we have seen replies from your side as well. If you are missing any emails, we kindly suggest checking your spam or junk folders, as messages may occasionally be filtered there.

Regarding returns, we’ve already sent your prepaid return label twice via email. You simply need to print the label and follow the instructions provided to send the item back. Once we receive and inspect the return, your refund will be processed within 3–7 days.

We truly value your feedback and have passed your concerns to the appropriate departments.

If you need any assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

11. jul. 2025

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We want to assure you that we are not a scam, but a legitimate company committed to providing high-quality products and excellent customer service.

We’re sorry to hear that the item you received did not meet your expectations. Please know that we take all quality concerns seriously and are continuously working to improve.

Upon checking, the remaining items in your order were not canceled, and your payment was completed when the order was placed. Additionally, the items had already shipped before your cancellation request was received, so we are unable to cancel or refund them at this stage.

Your remaining package is currently in transit. Once you receive the items, if you no longer need them, you’re welcome to contact us to arrange a return. We will gladly guide you through the return process to ensure it is as smooth as possible. We've also sent an email to you about your issues, please check and we are looking forward to your reply.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

27. jun. 2025

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We're very sorry to hear that your recent order did not meet your expectations. We strive to present our items as accurately as possible through detailed descriptions and images. However, we understand how disappointing it can be when a product doesn't appear as expected.

You can find detailed fabric information in the product description. If the item you received does not match what was pictured, could you kindly send photos to our customer service center? Once received, we’ll be happy to review them and offer a satisfactory solution.

Please note that we don’t have a standard size, sizing can vary slightly depending on the item’s cut and design, so we always recommend checking the specific measurements listed in the Size Guide on each product page to ensure the best fit.

Regarding returns, we are committed to making the process as smooth as possible. For U.S. returns, we provide a prepaid return label for your convenience. A $7.99 return shipping fee per return parcel will be deducted from your refund.

For returns from other countries, the return shipping cost will depend on the distance from your location to our return center and the weight of the package. Once we provide you with the return address, you may consult your local post office for the exact pricing.

To assist you further, could you please provide your order number? We’ve also sent you a private message, please check and we are looking forward to your reply.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

Opdateret den 25. jun. 2025

Update:

Thank you for your continued communication. We truly understand your frustration and sincerely apologize for the inconvenience caused.

We want to clarify that we are not arguing or dismissing your concern. However, it’s important to note that sometimes the email address used for promotional emails is different from the one used by our customer service team. Our return labels are sent from service@zolucky.com, so please ensure this address is added to your safe sender list.

According to our records, the return label has been sent to you five times. If you still have not received it, it is possible that your email service provider is filtering or blocking our emails.

To help resolve this promptly, we kindly recommend the following options:
1.Contact us via LiveChat on our website, where our agents can assist you in real-time and provide the return label directly.
2.Provide an alternative email address where we can resend the return label in case your current email is not receiving it correctly.

We appreciate your patience and hope to resolve this issue to your satisfaction.
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Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention.

We would like to kindly clarify that we have sent the return label to you multiple times via email. It’s possible that the emails may have been filtered into your spam or junk folder.

We understand you might not be receiving our emails, and we sincerely apologize for any inconvenience. Unfortunately, email providers like Yahoo, Hotmail, Outlook, MSN and Live often have very strict spam filters, which can sometimes prevent legitimate emails from businesses like ours from reaching your inbox. To ensure you get all our important messages, please take a moment to do one of or all 3 of the tips below:
1.Add us to your safe sender list (also known as "whitelisting");
2.Reply to any one of our emails;
3. Move any one of our emails from your spam or junk folder to your inbox.

We are very sorry for the inconvenience caused. Please note that we will resend the return label to you within the next 24 hours. Kindly check your inbox as well as your spam or junk folders to ensure you receive it. If you have an alternative email address you would like us to use, please feel free to contact us via email and let us know. We are happy to send it to the email of your choice to make sure you receive it successfully.

Thank you again for your patience. We look forward to resolving this for you soon.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Lucy
ZOLUCKY

Besvarelse fra Zolucky

19. jun. 2025

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention.

We’re very sorry to hear that the items did not meet your expectations. Please understand that product images on our website are taken under professional lighting, which may cause slight differences in color or texture when viewed in person. However, we always aim to ensure the items you receive match the product descriptions and images as closely as possible. We take quality concerns very seriously and are continuously working with our production teams to improve. We genuinely regret that you were disappointed with this purchase.

When your return process began, we noticed that your initial return request only included one item, which is why we provided a return label specifically for that product. In fact, if multiple items need to be returned, they can be submitted together in the initial return request, and we would provide a single return label for all items.

Please also note that we responded to all your emails throughout the process, but it’s possible our messages may have landed in your spam or junk folder, which sometimes happens with email filters.

Once we were made aware that you returned another item, we processed the additional refund promptly. Regarding the refund amount, kindly understand that we only charge once return shipping fee. Please understand that the shipping charges were paid to the shipping company, therefore the original shipping charges are not refundable.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Lucy
ZOLUCKY

Besvarelse fra Zolucky

8. jun. 2025

Dear Customer,

Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Please note that due to differences in lighting, screen resolution, and other factors, there may be slight variations in color between the product images displayed on our website and the actual product received. However, we strive to provide accurate descriptions and images of our products to ensure that customers are satisfied with their purchases.

If you believe that we have sent you the completely wrong color, could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

If it's about material, please send us photo of the material tag on the product.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

8. jun. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If the product you received is different from the one described in the advertisement, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

Please note that the Just Answer website you mentioned does not belong to us, it is an advertisement website that misled you, it does not cost anything to contact us, please ignore it.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://zolucky.com/information/returns-exchanges

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

4. jun. 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

Please note that we are a legitimate company. Satisfying every customer is our mission and pursuit. But as some reviews have said, we still have a long way to go. We thank all customers for their voices and we thank every customer who is willing to witness our growth. We will continue to improve the quality of our products and services to meet customer needs.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

We are a store that cares about our customers and our customer's experience and satisfaction are a top priority for us.
Our goal is always to provide our customers with stunning, high-quality fashion products at down-to-earth prices.
If you are not satisfied after receiving the goods, please contact us at your earliest convenience, and we will find a solution that makes you happy or do everything we can to make things right for you.

Of course we provide return service.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://zolucky.com/information/returns-exchanges

Regarding this issue, our representative have sent an email to you with return label and insturcitons, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need any assistance with the order, you can contact us by chat for quick response or by email at service@zolucky.com.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY

Besvarelse fra Zolucky

25. maj 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We’re very sorry to hear that the top didn’t fit as expected and that you experienced difficulty with the return process. We are committed to providing a hassle-free returns process.

Regarding the issue with your order number and email address not matching, please try the following steps to resolve it:

1.Ensure there are no spaces before or after your email address or order number.
2.Double-check that numbers and letters aren’t being mistaken—such as the number “0” for the letter “O,” or “1” for the letter “I,” and vice versa.
3.Confirm that your email address is entered exactly as it was when you placed the order, including capitalization. In some cases, incorrect capitalization,especially of the first letter may prevent our system from recognizing your account.
4.Clear your browser's cookies and cache, then try logging in again.

If you're still unable to track or view the order online, don’t hesitate to contact us again. When the return process doesn’t work as intended, our customer service team is always here to help.

For your convenience, we have submitted the return request on your behalf and sent you an email with the next steps. Please check your inbox at your earliest convenience.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. By email we will reply to you within 24 hours.

You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.


Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

5. maj 2025

Dear Customer,

Thank you for your feedback, and we’re truly sorry to hear that the sweatshirt did not meet your expectations. We understand how disappointing it can be when an item doesn’t match the appearance or quality shown online, and we sincerely apologize for any frustration caused.

We would like to clarify that the item you ordered is described as a printed casual hoodie (in product title), and does not include a raised pattern. We do our best to present accurate product titles and images, but we understand how this could be disappointing if it wasn’t what you anticipated. Your feedback is extremely valuable, and we will review the product listing to ensure it reflects the item more clearly in the future.

Regarding the return, according to our return policy, customers are responsible for return shipping costs. For U.S. orders, the return shipping fee is $7.99 per parcel. Additionally, your order had an original shipping fee of $8.99 because the amount of this order has not reached the free shipping threshold yet. Unfortunately, this shipping cost is non-refundable, as it is paid directly to the carrier.

We also understand you mentioned that the sweatshirt was not removed from its packaging. If you'd like to share additional concerns about the fabric or sizing, we're happy to look into this further. We strive to provide accurate measurements and sizing information to help our customers choose the right fit.

Additionally, we noticed that you have accepted our partial refund as compensation to keep the item, which we hope helps to offset some of your dissatisfaction.

Thank you again for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. By email we will reply to you within 24 hours.

You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.


Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

12. apr. 2025

Dear Customer,

Thank you for sharing your concerns. We're very sorry to hear about your experience and the confusion regarding our return process.

We want to clarify that we would never say returns are only required in the USA. If a return is needed, customers from other countries are also required to send items back in order to receive a refund. If there was any misunderstanding during your chat, we sincerely apologize.

We have return warehouses located in the United Kingdom, Germany, Canada, Australia, France, and the United States. If you ever need to return an item, simply contact us first, we will provide you with the nearest return address based on your location.

For U.S. returns, we offer a prepaid return label, and the return shipping fee per parcel is $7.99. For returns from other countries, the cost will depend on your distance from the return center and the weight of the package. You can check with your local post office for exact rates.

We assure you that we are not a scam, but a legitimate company dedicated to offering quality products and customer support. Your satisfaction is our mission, and we appreciate every customer who shares their voice, it helps us grow and improve.

We value your business and your feedback, and if you’ve had an issue with your order or a return or need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. By email we will reply to you within 24 hours.

You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Ashley
ZOLUCKY

Besvarelse fra Zolucky

5. apr. 2025

Dear customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

Nowadays, a large number of clothes are made by Chinese processing factories, and the country of origin does not represent the quality.

We are a store that cares about our customers and our customer's experience and satisfaction are a top priority for us.
Our goal is always to provide our customers with stunning, high-quality fashion products at down-to-earth prices.
If you are not satisfied after receiving the goods, please contact us at your earliest convenience, and we will find a solution that makes you happy or do everything we can to make things right for you. Give us a chance, and we won't let you down.

Generally speaking, the system will automatically send an order confirmation email to the email address of the customer when placing the order within 24 hours of the customer placing the order.
You can try to find emails in the spam box of your mailbox.

Thank you for reaching out to us regarding the issue you encountered while trying to log in. We apologize for any inconvenience caused by this.

Please check the following advices:
1. Make sure you didn't put any space character before or following the email/order number.
2. Make sure the number 0 in the order number is not mixed with letter O, and Capital letter i not mixed with number 1;
3. Make sure the letter case and format of the email address must be exactly the same as used during order placement.Incorrect capitalization, especially for the first letter, may prevent us from recognizing your account.
4. Try to clean the browser's cookie and try to log in again



Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.

Our website offers 24/7 live chat, which can be accessed through the chat button in the lower right corner of the page. We strive to provide prompt and effective communication, and we appreciate your patience as we work to get your order to you.

We apologize again for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need additional assistance, please feel free to contact us by chat for quick response or by email at service@zolucky.com. We will reply to you within 24 hours.

Best regards,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

Opdateret den 1. apr. 2025

Update:

Thank you for your order information.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Upon checking, the product page has marked that your product material is composed of Polyester 95% and Spandex 5%.

Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

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Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

We are sorry that we cannot find any orders under your name. Please confirm if you made a purchase with us. Could you please provide us with your order number or email so we can verify it?

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If the item you received is not the same as the product Advertising Page, then could you send the photos to our customer service center? We'd like to offer you a satisfactory solution after checking.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

8. mar. 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

The items you ordered are super hot sale item and we need a little long time to process in bulk. And since it is international shipping, it may take a longer time to your place. Hope you can understand.

We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.

Please note we do not use standard US size. Every item has its own size chart. Some of the items have smaller measurements than the standard size, and some are larger.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

May we know if you follow our size chart when placing your order? Kindly please let us know if any different size is sent. It is highly recommended you could dress in our item(s) and send us the photo, showing us where you think our item(s) do/does not fit you. It could help us better solve this problem for you.

We are sorry that we cannot find any orders under your name. Please confirm if you made a purchase with us. Could you please provide us with your order number or email so we can verify it?

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

Besvarelse fra Zolucky

27. feb. 2025

Dear customer,

Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.

We are sorry to hear about your experience and deeply regret that our products and services did not meet your expectations.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Our customer service representative has contacted you via email regarding your order issue, please check and we look forward to hearing from you!

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Lucy
ZOLUCKY