i ordered two beautifully shown sweaters and got two sweatshirts with the pattern stamped onto the material. It is adequately made, but not what I ordered. i thought I reviewed this company before... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found the reviews very helpful. Last spring I bought some sandals from a Chinese company (not Zolucky) pretending to be American. They were too big, I was told that I had to return them to China. Wi... Se mere
ALWAYS LOOK AT THE MATERIAL listing instead of the description. I bought a shirt "Linen Blend Others Plain Elegant Shirt" There is no linen, rather it's polyester. This may be the last time I buy f... Se mere
Never order from this company. The quality of the clothing is cheap, the workmanship is awful, and the sizes are inaccurate. No customer service phone number is listed, and e-mails go unanswered. Af... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Zolucky is a fast-fashion women's clothing brand mainly for European and American markets. Founded in 2019, Zolucky has achieved rapid development on a global scale. Zolucky offers a wide range of apparel and accessories to help customers pursue their styles. Zolucky takes the holiday style, leisure cotton, and linen style as the main development direction to provide customers with a variety of choices. In addition to regular sizes, we also individually design and produce clothes for plus-size people, from S to 4XL, at Zolucky, you can always find the products that suit you. Contact us: service@zolucky.com We hope that you have a perfect fashion-shopping experience.
Kontaktoplysninger
2,5
Under middel
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nothing was as it appeared on the website
The high boot is cheaply made and glue adhering the sole to the boot can be seen all over. The booties are 2 different sizes. The shirts ordered in size small are really a medium. Nothing was as it appeared on the website. Cannot return because the original bag was discarded and, per the returns, you have to have that. I'm very disappointed and would not recommend Zolucky.
12. december 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the product quality and return issue.
We do not have petite size or plus size collection. Please note we do not use standard US/EU/CA/AU size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger. We recommend you use "Size Guide" to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://zolucky.com/information/returns-exchanges
Please make sure you keep the plastic bag so that the return can be accepted correctly. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
We think highly of customer shopping experience and always do our best to serve our clients.
Please feel free to send us your order number and photos of the products by chat or email to service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ZOLUCKY
I was pleased with my order
I was pleased with my order. Too many times ordering on line I’ve received only half or none at all with no explanations.
14. december 2023
Uopfordret anmeldelse
Received the wrong size.
29. november 2023
Uopfordret anmeldelse
The Christmas top was very nice
The Christmas top was very nice. However, the T-shirt was not what I ordered. The one shown by you on the Internet had a large sunflower on it. The one you sent me had a witch riding a broom. I do not want it. Since you seem to know everything about me, you must know that I am 86 years old. It would be ridiculous for me to wear something like that. I want the one with the sunflower. Please send that one to me and tell me how to return the one you sent me at no cost to me, since it was your mistake.
8. december 2023
Uopfordret anmeldelse
Great service
Great service, great value of my money, the merchandise offered is great and lovely
5. december 2023
Uopfordret anmeldelse
Ease of ordering
Ease of ordering. Toggling between my cart and returning to "continue shopping" was intuitive. All items arrived in 2 different dated shipments and all items were good quality.
5. november 2023
Uopfordret anmeldelse
I had ordered an outdoor jacket in size…
I had ordered an outdoor jacket in size XL, and a long-sleeved top. When the order arrived it was obvious that the jacket was way too small for me to even try on. The label said XL, but it looks like a medium. In addition, the top was nowhere near as attractive as it had looked on the online picture. I very much want to send these items back and get a refund for them, but I don't want the postage to be at my own expense. How do I go about doing this?
15. november 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the product quality.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Please note we do not use standard US size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
It seems that both items you ordered are finalsale items, which means that they can not be returned.
If the size of the item(s) does not match the measurements shown on our website, please send us photos with measurements shown as proof for the jacket. And the photos of the long sleeve top will also be very useful.
Our customer service will check for you and apply for special compensation on your items.
Regarding this issue, our representative have sent an email to you and ask for more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our website and service.
Best regard,
Louisa
ZOLUCKY
not worth it!
first, they misrepresented their product. the pictures were not at all what the tops looked like when they arrived. Next, the earrings I ordered were broken. the stones were falling out. I contacted the ZOLUCKY and they wanted to charge me a hefty restocking fee or option 2 was to take a 60% refund (which was cheaper) so I took that. turns out my original cost was $41.36. they refunded me 20.46. NOT 60%. the original order took weeks to arrive, and also the emails came quickly, the results did not. I intend to stay away from purchasing from this company again. Buyer beware!!!!
11. november 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
After receiving the order's information, here's our updated reply :
We want to assure you that we aim to provide accurate and representative images of our products on our website. However, sometimes there may be slight variations.
Upon checking, it seems that you have thrown the broken earrings, although usually we need a photo as proof, this time we have make an exception and have refunded 100% of the earrings 5.60 USD to you.
And for the other 2 items, please note their total amount is 24.77 USD, so 60% of them will be 14.86 USD. Adding up with 5.6 USD of the earrings, the total refund is 20.46 USD. Please check carefully.
Please note since you have taken advantage of a promotion for this order. This refund is calculated on the reduced prices.
And since your order has been charged for shipping fee, the partial refund will not includ the shipping fee. Hope for your understanding.
Our normal delivery time is 1 to 2 working days for order preparation, plus 9 to 16 working days for mailing. Sorry that we are not satisfied with this time frame. We will try our best to improve our products and services.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our website and service.
Best regard,
Louisa
ZOLUCKY
Great prices and items.
30. november 2023
Uopfordret anmeldelse
I am disgusted in what I received!
I am disgusted in what I received, this is a bait and switched experience I had. I ordered boots that were leather in the picture I received a cheap plastic pair of boots that were basically junk, smelled of chemicals. No place to return. Never will buy from these people again! Don't have guidelines like this if you expect to get good reviews for terrible products, yes I am angry, I do not like to be cheated and I was cheated.
29. november 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
We apologize for any disappointment, frustration, or inconvenience you may have experienced with your recent purchase.
We are not scam, we are a legitimate company. We understand that the quality of our products is essential to customer satisfaction, and we take all concerns related to the quality of our products seriously.
Regarding the discrepancy between the product image and the received item, please accept our sincerest apologies for any confusion this may have caused. We want to assure you that we aim to provide accurate and representative images of our products on our website. We will reflect the information to related department. We`re working hard on improving our products.
Regarding returns, all Purchase (except swimwear, underwear, panty, bags, accessories and Final sale item)can be returned within 30 days after receipt of the last package of the order. You can check our return policy in https://zolucky.com/information/returns-exchanges. We have sent an email to you today about your returns, looking forward to receiving your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
Everything is cheap crap they say it's…
Everything is cheap crap they say it's leather it's not it's rubber looked like a child's rubber boots.
19. november 2023
Uopfordret anmeldelse
Besvarelse fra Zolucky
Dear customer,
We apologize for any disappointment, frustration, or inconvenience you may have experienced with your recent purchase. We understand that the quality of our products is essential to customer satisfaction, and we take all concerns related to the quality of our products seriously.
Regarding the material of the boots you received and the discrepancy between the product description and actual item, please accept our sincerest apologies for any confusion this may have caused. You can check the detailed material in the product details. We want to assure you that we aim to provide accurate and representative images of our products on our website.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
All Purchase (except swimwear, underwear, panty, bags, accessories and Final sale item)can be returned within 30 days after receipt of the last package of the order. You can return the boots to us if you want, we have also sent an email to you today about your issue. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I love the unique shirt I ordered
I love the unique shirt I ordered! I have washed it, and it came out beautifully!
27. november 2023
Uopfordret anmeldelse
The products arrived and look like they…
The products arrived and look like they appeared in the advertising, Good fit as per the size I ordered.
I just wish the delivery time was quicker. Which is why I only gave it 4 stars.
15. november 2023
Uopfordret anmeldelse
Pamela
I have no issues buying and the products are well made 👍 and the price is great
Thank you
26. november 2023
Uopfordret anmeldelse
Ordering was easy
Ordering was easy, and the wait time was great too!
24. oktober 2023
Uopfordret anmeldelse
Good site overall
Great products but not always the fabric you think it will be. More descriptive of fabrics would be helpful.
24. november 2023
Uopfordret anmeldelse
Great quality clothing
Great quality clothing. True to size. Huge variety. Great value
18. november 2023
Uopfordret anmeldelse
Christmas shopping
I love the clothes and the style for plus women
16. november 2023
Uopfordret anmeldelse
I love the uniqueness of your styles…
I love the uniqueness of your styles and offerings.
14. november 2023
Uopfordret anmeldelse
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