Jessel in customer service was amazing. I spoke to x amount of staff before her on chat and then on the ohon, just to hit the wall every single time and having people saying me 2+2=7, saying ridiculou... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Se mere
Virksomheden har svaret
I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Se mere
Virksomheden har svaret
My bill came out €150 more expensive than I’m used to paying. I couldn’t understand why I called one of the representatives and found them very very hard to understand. I asked him to put me onto anot... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Kontaktoplysninger
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irland
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was helped greatly by Sai
I was helped greatly by Sai. She is v patient and also helped me navigate the system. She is an asset to the company. You are lucky to have her in your team.
Tom Dolan
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Tom,
We are so pleased to hear that our team member provided such patient and helpful assistance. We truly appreciate you sharing your positive experience and kind words.
Kind regards,
Sasha,
Yuno Energy Team
Elven answered all my questions
Elven answered all my questions. I am a new customer, so I wasn’t sure what to expect.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Margaret,
We're happy to hear we could answer your questions and make your first experience a positive one. We appreciate your feedback!
Kind regards,
Sasha,
Yuno Energy Team
Very helpful easy to understand and…
Very helpful easy to understand and listened to my concerns
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Louise,
We're so pleased to hear that you found our team helpful and easy to understand. It's great to know we listened to your concerns. Thank you for your feedback!
Kind regards,
Sasha,
Yuno Energy Team
I spoke with Carlos who was very…
I spoke with Carlos who was very reassuring
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Christine,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very reassuring. We appreciate you taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
Had a great experience with customer…
Had a great experience with customer support today. Spoke with staff Jessel who was extremely helpful, patient and clear.Very professional.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Don,
We're so pleased to hear you had such a great experience with our customer support team. It's wonderful to know that our team member was extremely helpful, patient, and clear. Thank you for sharing your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Fantastic experience with Yuno staff…
Fantastic experience with Yuno staff always willing to go the extra mile. Recently spoke with Rebecca who was absolutely brilliant in assisting us. Thanks again
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Dee,
We're so pleased to hear about your fantastic experience and that our team went the extra mile to assist you. Thank you for your kind words!
Kind regards,
Sasha,
Yuno Energy Team
Customer Service
Customer Service
I found Anju very professional and very helpful in helping me to get the best possible product to suit my needs. He answered all my questions and was very polite.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Niamh,
We are so pleased to hear that our team provided you with such a positive and helpful experience. We appreciate you sharing your feedback and kind words!
Kind regards,
Sasha,
Yuno Energy Team
Sai helped me to pay my account where…
Sai helped me to pay my account where others failed. She was vey knowledgeable and professional and is great asset to her employer.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi James,
We're so pleased to hear that our team member was able to assist you successfully where others had not. It's wonderful to know you found them knowledgeable and professional.
Kind regards,
Sasha,
Yuno Energy Team
Efficient service experience
Call answered quickly, easy security process and my query was answered on the call, clearly and with detail. Found the service to be excellent
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Ian,
We're delighted to hear that your call was answered quickly and that your query was addressed clearly and in detail. We appreciate you sharing your excellent experience with us!
Kind regards,
Sasha,
Yuno Energy Team
Rohan was very pleasant and easy to…
Rohan was very pleasant and easy to talk to, he helped me solve my problem very fast and was polite and attentive.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Mariea,
We're delighted to hear that our team member was pleasant and easy to talk to, and that they were able to resolve your problem quickly and efficiently. We appreciate your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Got charged 225 euro for a house that…
Got charged 225 euro for a house that is not occupied
Yuno did not get a signal from the smart meter so they estimated the bill and took it from my bill
Previously the bill was 30 euro
It seems like sharp practice the estimate should be based on previous bills
They have removed it from my account already and I will be in credit when I send in. a meter reading but no refund
Not Happy
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
Typically when actual reads aren't available for whatever reason, our estimated bills would be informed by your previous actual billing. It's quite odd to see such a jump in bill without a reason
I'd love to investigate this more, so I've requested your account details through Trustpilot so I can look into this further and verify the next steps.
Kind regards,
Sasha,
Yuno Energy team
Great company to deal with
Very quick to answer phone . Anug the guy from customer service was really helpful ..thank you
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Debbie,
We're so pleased to hear that our team member was really helpful and that we were quick to answer your call. Thank you for your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Excellent support
Excellent efficient and professional support by Gwyneth today
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Douglas,
We're so pleased to hear that our team provided such excellent, efficient, and professional support. Thank you for sharing your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
Good service!
This is the first time I encountered Yuno energy, luckily the agent Rohan is very helpful and courteous. Certainly, I appreciate his diligent on his job. Many thanks!
HP
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hello,
We are so pleased to hear about your positive first experience with us and that our colleague was very helpful and courteous. We appreciate your kind words about their diligence!
Kind regards,
Sasha,
Yuno Energy Team
Great customer service
I rang to change my tariff. I was dealt with in a very professional and efficient manner by a knowledgeable person ant Yuno energy by the name of Gwyneth. she talked me through the changes and made sure I was happy with everything before we finalised.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Stephen,
Thank you for your wonderful feedback! We are delighted to hear that our team member was able to assist you so professionally and efficiently with your tariff change. It's great to know you had such a positive experience.
Kind regards,
Sasha,
Yuno Energy Team
She was kind and courteous but that…
She was kind and courteous but that won’t bring down my ESB bill but she answered my questions truthfully
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Josephine,
We're truly glad to hear that our team member was kind and courteous, and able to answer your questions truthfully. We appreciate you taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
We had a lovely experience talking on…
We had a lovely experience talking on the helpline with Gwyneth. She helped us get out contract switched from the standard to the EV on that we had accidentally selected. There was only a couple of minutes waiting time too.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Dan,
We're so pleased to hear that our team was able to help you switch your contract efficiently. It's wonderful to know that the waiting time was minimal and that you had a positive experience.
Kind regards,
Sasha,
Yuno Energy Team
Katie was friendly
Katie was friendly, clear, and helped me with my issue quickly.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Harry,
We're so pleased to hear that our team member was friendly, clear, and helped you with your issue quickly. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
Besvarelse fra Yuno Energy
Hi Martin,
We're so glad to hear you had a great experience with us. We appreciate your kind words!
Kind regards,
Sasha,
Yuno Energy Team
Helpful reply
Helpful reply. I'm hard of hearing and Carlos was very patient with this.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Yuno Energy
Hi Bill,
We're so pleased to hear that our team member was very patient and provided a helpful reply. We truly appreciate you sharing your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.