XGIMI Anmeldelser 

My experience with their customer support has been as follows:
1. They have repeatedly advised that the fix for my issue is to turn a specific setting on. This is despite it being on as standard and me confirming multiple times that this is on for me.
2. They advised me that to fix the issue I should download a patch. They did not inform me that it would completely wipe the system.
3. When no no further fixes occured to them they advised that the issues faced arent important, completely disregarding my concerns.
4. They show very little product knowledge, multiple times advising me to take steps which arent possible on the device.
5. Products sold by Xgimi are, by their own admission, unable to work as advertised (such as native Netflix support)

I was sold a XGimi in 2024 and told it supported Netflix, however because they are unwilling to pay netflix the license NONE of it's models are now capable of supporting the app.

It's worth also mentioning that NOW TV doesn't work and I've read that they soon may lose support for Amazon and the Disney App.

I thought I could get around this by casting my phone to the app - well guess what, Netflix is still not reported and other apps pause every 5-10 seconds.

I contacted their customer support and was simple told 'there is nothing we can do'.

Do not buy from this company.

Une pure arnaque il vendent des produits qui deviennent obsolète après 6 mois d'utilisation 😡😡😡 j'ai payer 680€ et il ne veulent rien savoir . VOLEURS XGIMI

Kundenservice ist schlecht. Es wird nur gesagt: kümmer dich selber darum und kauf dir einen streaming stick.

Der Xgimi Horizon ist auch nur auf dem Papier toll, lauter Lüfter, minderwertige Fernbedienung, ständig Systemabsturz oder Apps schließen sich.

Richtig richtig schlechter Service, keine Unterstützung.

Werde kein Produkt dieser Marke mehr kaufen

Be very careful with XGIMI, I ordered a Halo+ which is great, however when it came there was an issue with the battery not holding is charge which is didn’t realise until I took it on holiday 1.5 months after purchase. I have contacted customer services and they want to replace my model with a refurbished unit. I suspect they are doing this with their units sold new but when I looked this model was made in September 2023 and I bought this in May 2024, so this was probably a refurbished model anyway. Shame because the unit is great when working.

Ordered the Horizon Ultra with several accessories from the .co.uk website a few weeks ago. I had a price match query, they responded quickly, matched the price, and I received the delivery about a week later. I'm in Ireland and had no issues with shipping or import or anything like that. Found the support quick to respond and very helpful.

Everything was well packaged - unboxing had a kind of premium feel to it. Didn't expect that.

The projector itself is as expected based on the various reviews I read. Excellent colour and brightness - my oled destroys it in dark scenes which is probably the most common criticism you'll see of it online. It is better than expected for me in those scenarios though, based on what I was expecting through the reviews.

The brightness, clarity, sharpness & colour depth are amazing by comparison to my old 1080p Optoma.

The auto Keystone function is great. I bought the stand to move it around the house and this takes most of the pain out of setup. The auto focus and colour tone are so handy as well. I cast on to a light cream wall and it calibrates easily. A screen might give better performance on that note in the darker scenes.

Sound is very good, if I'm watching something light I might not bother flicking on the Soundbar. Still would for a movie or big sporting event.

3D looks great and the brightness shines here as well. They don't have a 2D to 3D mode. I rarely used that on my old device, but if that's important to you keep it in mind.

Overall we're thrilled with it and would highly recommend both the product and direct purchase.

I've bought a Xgimi Horizon Pro 4k beamer using a special discount online, together with a voucher that a seller gave me during the Paris Fair on the Xgimi stand.

The discount was directly applied, and the voucher did work after I had validated it in the cart.

The price was excellent : 999€ (discount of the day)-100€ (personalized voucher) = 899€ !
Together with a X-Floor stand and a USB-4k stick.

Everything was fine, except that after paying through PayPal, the price "moved" back to 999€.

(I had decided to pay through PayPal after reading the many many bad reviews about Xgimi online store in TrustPilot, and I wanted some backup in case of problem).

I asked some explanation by email, got no answer, tried to call, no answer. I felt something weird was brewing, I got frightened about this order, so 30 minutes after the order, I decided to cancel it by email (no direct button to do this like in Amazon).

And I thought that I was covered by my cancelation message, sent almost immediately after the order.

Well... NO!

After 3 days, I received a message asking me "to confirm whether I really wanted to cancel the order" -although my original email was clear from the beginning - 3 days earlier - with a clear title : "Cancelation of order #XXX".

I confirmed the cancelation by email, and received a new message telling me that the product was already sent, and that I had to refuse the parcels if ever I had not change my mind by the time I receive them.

I did refuse the parcels as asked. And I thought that I would get my money back in the following week.

But for one month no news, neither of the money nor of the parcel.

I wrote again to threaten them of a Paypal dispute : they told me that the parcel hadn't arrived yet to their warehouses (what happened to be a lie, when I checked the DHL details).

And from that time, no more news...

So basically for 1,5 months I've got 1.000€ floating in the air (or rather making profit on Xgimi's bank account), with no information about getting the money back, for a product I've never even just seen nor touched.

I've eventually opened a dispute on Paypal, but I would highly discourage anybody planning to buy any product on their website.

I couldn't try the product, so I won't judge its quality.

But if you do buy a Xgimi beamer (or any other product from that brand !), at least I would recommand that you buy it somewhere safe, and not in this robbery store.

I just bought a Horizon Ultra direct from XGIMI France and used the 'bas prix garanti' (lowest price guarantee) as I saw it cheaper on an Italian online store the same day. They refunded the difference to my card in under a week and communicated well - all before the projector arrived (but as I'm still waiting and impatiently tracking its crawl across Europe, that's 5 stars for XGIMI customer service and just one for using DHL!)

Great experience. Got the halo plus from a year ago and the quality is quite good(FHD)

Unfortunately I had a small issue with the halo plus and I was horrified after reading the trust pilot reviews. However,the xgimi customer service team took with very good care our request from as soon as we addressed it and they replaced our product very quick! - Thanks a lot for that.

I dont usually post reviews but i think its fair to recognise their good service since most of reviews here are negative.

Die 30 Tage Geld zurück Garantie wird versucht zu vom Service Center absichtlich zu verzögern, indem man einfach kein Retourenlabel versendet!!!! 4 Mails und 3 Anrufe mit dem Kundeservice.... und es passiert einfach NICHTS !!! Direkt über die Website des Herstellers kaufen ist leider NICHT zum empfehlen! Besser via Amazon , da passiert so etwas NIE !!! Ärgerlich zumal die Retoure eigentlich dazu dienen sollte, beim Hersteller ein noch teureres , besseres Gerät zu bestellen.... :-(

Le service après-vente SAV de cette entreprise est catastrophique !!!
Nous avons acheté un Projecteur XGIMI qui a eu de suite un défaut au niveau de l'écran. Après avoir contacté XGIMI ces derniers nous ont demandé d'envoyer le projecteur ce que nous avons fait en nous indiquant qu'un nouveau projecteur serait envoyé de suite.

Nous attendons depuis 1 mois le nouveau projecteur qui n'est toujours pas arrivé !!!!

Worst experience ever with an online purchase. I've bought a beamer through their EU website.
The invoice was not in line with the law, not showing VAT, therefore I've asked for a valid fiscal document.
After several email was clear that they didn't understand or they didn't want to understand.
I have asked to cancel the order and to refund the money. They told me, after 1 week that the beamer already left their warehouse, telling me to reject the delivery. So I did, and I was expecting for an immediate refund.
To make the story short, after dozens of emails and after 3 weeks, I have not yet received the money back. Unbelievable....
I can only imagine what could happen in case of technical issue....
Ridicoulus company...stay away...

Most Traumatic Experience Ever

I never leave trust pilot reviews, but would strongly urge people to think twice before buying any XGIMI. Bought the Horizon Ultra, which in all fairness, was the best 4K projector on the market, but decided to return as my flat is quite bright - couldn't have scripted what happened next...

Based in London, I decided to initiate a return within the 30-day period - their customer service, based in China, barely speaks English. Instructions to return were messy, they asked that I return the parcel with my own money (£100 of DHL fees, reimbursed later on) and to top it up, pretended my parcel was lost despite DHL confirming delivery / receipt.

To cut a long story short (and a very long email thread, chasing them daily), XGIMI finally reimbursed me as I paid with AMEX and their support team kindly helped pressure them to initiate the refund, almost 30 days following return (legally, should be within 14 days).

If you do decide to buy from them, buy with a credit card and protect yourself, they are not a trust worthy company despite the product being quality - good luck!

Returned a Mogo Pro video projector 1.5 month ago, still haven't received any refund, despite the signed proof that it was delivered back to them.
The customer service conveniently seems to loose emails when it suits them.
Don't buy from them, buy from other resellers are have proper return processes in place and that are honest. These guys are thieves.

Bought the Horizon and the set up is not suitable for my house. Contacted them and they agreed the return but I've been waiting over 2 weeks for a return label and I'm starting to think it will never arrive. They have said I can return at my cost and they will refund the shipping cost but I'm suspicious of that set up... I have a bad feeling they will say they never received it and then I will be a projector down and no refund.

SAV inexistant, c'est une honte d'avoir des produits à ce prix et de ne fournir aucune réponse aux nombreux mails envoyés. ils assurent une réponse sous 24h mais c'est totalement faux.
Je demande en plus un remboursement pour acheter un autre produit de leur marque... Pour le coup, je ne le ferais pas.
Cette marque est une arnaque.
FUYEZ

Achat d'un pied pour le vidéo projecteur horizon ultra depuis leur site. Tout s'est relativement bien passé mis à part que le système de livraison et de suivi est revoir.

My husband ordered the Horizon Pro from Xgimi's UK website, even though we were a bit skeptical due to some not-so-great reviews. To ease my concerns, I reached out to Xgimi's chat support, probably based in China, and got the thumbs up that our order was on its way. Surprisingly, it only took five days from the order date to land on our doorstep in dublin, shipped all the way from China. The projector arrived in perfect shape, and we're happily impressed with its performance, graphic is amazing. We are streaming on the white wall now and it does the job and gives really immersive experience. One small hiccup though – my husband forgot to add the free TV stick to the order. I brought it up with the contact center, and they assured me it would be sent in a separate parcel. Unfortunately, it never arrived, which was a bit disappointing.

Wir haben den XGIMI Aura Projektor gekauft. Leider hat dieser Coil Whine, ein lautes Pfeiffen, das nicht alle hören - aber wenn es gehört wird, ist es wahnsinnig störend.
Zuerst haben wir den Kundenservice kontaktiert. Am Telefon hiess es: "Klar, senden Sie uns ein Video, wir werden Ihnen dann antworten mit dem weiteren vorgehen". Das ist nun über ein Monat her, wir haben nichts gehört.
Wir haben das Gerät dann über Interdiscount, wo wir es gekauft haben, zur Reperatur eingeschickt. Notabene kostete der Projektor 1'700 Franken und wiegt 11 Kilo und wir mussten es selber immer wieder bringen und abholen.
Nach der ersten Reperatur haben sie das Problem bestätigt und gesagt, es sei repariert. Wir haben das Gerät nach Hause geschleppt, eingestellt - das Coil Whine persistierte. Also nochmal - Reperatur - und die Antwort dann: DAS PFEIFFEN IST NORMAL. Sie könnten nichts tun.
Und das wars! Kein Angebot, den Projektor gegen einen anderen auszutauschen, überhaupt gar nichts. Wir sitzen hier, mit dem XGIMI Aura Projektor, der uns 1'700 Franken gekostet hat, und wollen keinen einzigen Film darauf schauen, weil das Coil Whine uns das ganze Filmerlebnis vermiest.
Was soll das? Beim ersten Mal wird das Problem bestätigt, und "repariert" - und beim zweiten Mal wird das Problem bestätigt, wir "müssten es aber akzeptieren"?
Der Kauf des XGIMI Projektors war ein riesiger Fehler, von dem wir jedem dringend abraten wollen.

Thank you to all the reviewers who have shared their experiences. I was about to buy the Halo+ today but will now buy Nebula.

The fact that XGIMI don’t use this page and respond to reviews is telling. No local customer service and sending out refurbished replacements when people have bought new after making customers pay for shipping to Asia?! No thank you.