Wren Kitchens Anmeldelser 

I had an extremely disappointing experience with Wren Kitchens, particularly with the kitchen designer.
From the very beginning, I made it clear on several occasions that we were keeping our existing worktops because they were less than a year old. Despite this, the designer produced a kitchen plan based around different-sized worktops, resulting in a design that simply didn't work with what we already had. This caused unnecessary delays, frustration, and additional stress that could have been avoided if our requirements had been listened to.
To make matters worse, several parts arrived either missing or damaged, creating even more inconvenience and delaying the installation further.
What disappointed me most was the response when these issues were raised. When I challenged the designer about the incorrect measurements and worktop issue, he denied knowing we were keeping our existing worktops, despite having been told multiple times during the design process. From my perspective, this contradicted our earlier discussions and left me feeling that responsibility was being avoided rather than the problem being addressed.
Overall, the lack of attention to detail, poor communication, missing and damaged parts, and the way the issues were handled have left me with very little confidence in Wren Kitchens. I would not recommend them based on my experience. Avoid but in particular kings lynnn sales office . On a positive note the customer services team and after sales support have been extremely helpful in their response .

Had an issue with cupboard shelve sizes , rang customer services and all sorted . Very helpful and polite operator

Delivery service call centre was polite, patient, professional and helpful.

Can't comment on the kitchen itself at the moment as we've not had it!
Delivery was scheduled to arrive a few weeks ago, we asked if we could delay the delivery as builders had found a few issues they needed to sort, was told no can do, partner cleared out the waterproof lean-to but when driver arrived said they weren't happy to leave there so for £150 they could re-deliver again, absolutely fine with that no problem at all, so they took it away and we rearranged the delivery for last Monday, partner took the day off work (self employed so lost a days pay) builders were booked to come on the Tuesday, partner contacted wrens at 3 and was assured was still due to be delivered today and can arrive anytime, ok no problem as long as we were still going to get this that day, not a call or message to advise of any issues, we have been in contact daily and no one one seems to know where the kitchen is or when we will receive this! Builder arrived today hoping by some miracle we had received it but nope! Builders aren't just sitting around they have other jobs to do or they to schedule around work, Wrens have offered us £300 as a goodwill gesture but we just want our kitchen! It seems like no one has a clue where it is, it cannot be that difficult to track this
Down and get out for delivery especially as you promised delivery a week ago!
I worry that they cannot actually locate this so that's why we have radio silence

Update as it's now 08/07 and still no further forward, Had emails and calls from various people to let us know they are still looking into this but no one can tell us when the kitchen will be delivered, it's clear they cannot locate this,
We've also had emails advising us that they are sending replacement parts like an end panel and cooker, we haven't even had the original delivery yet so why are they sending replacement parts?
Unless they have found some of the kitchen and are working through what's missing and what's not?
Honestly Im gutted because I persuaded my partner to go with you over other suppliers and this is the result,
No one is being honest, at least say if it's gone missing so we know where we stand, bearing in mind we were expecting delivery 29/06 it's now 08/07
We have wasted so much time and energy as well as money we have lost from days off and builders

Terrible quality kitchens. Kitchen is barely 6 years old and all the panel coatings are peeling, larder cupboards that were not fit for purpose are now to the point the door doesn't shut, overhead units with poorly designed brackets that now do not hang straight. Fading of all the colours of the kitchen ruining the sleek appearance when new. Top tip, go somewhere else because the customer service and lifespan of these frankly not cheap kitchens is utterly diabolical.

Please email me on the contact email provided as the account details may differ.

We'd had our bedroom installation booked for weeks. We emptied and prepared the room in advance, and I even booked time off work to be at home for the installation.

The furniture was delivered a couple of days beforehand, but on the scheduled installation day, nobody turned up and nobody contacted us to explain why. When I called the installation team, I was told the installer had cancelled the job because they were too busy, and the installation team hadn't even been informed.

We're now left with around 30 boxes spread throughout the house and still have no revised installation date. Considering we've paid almost £1,500 for the installation service, this is extremely disappointing. It's frustrating that we've had to chase for information, especially as the service we received in-store was good.

Still waiting for a call back...

Very helpful customer support agent Finlay

Wren order 49887646.

Just had our new kitchen units and appliances delivered. Fantastic delivery and customer service provided by Ben & John who considered our neighbours when delivering at 7am into a small cul de sac.Both were professional and courteous throughout providing us with an excellent experience.

Thank you and we would recommend Ben & John who are a credit to Wren

From the moment we walked into the Newtownabbey branch of Wren until the installation of our kitchen we have received excellent service. Harry treated us with patience and politeness. Nothing was too much trouble for him, even though we were back and forth several times to tweak the design and to take another look at what we had chosen , to reassure ourselves that we had made the right choices.

The communication from the customer service team was excellent. They kept us informed throughout the process, by email and text and we knew right down to the exact date and time when our kitchen would be delivered. Our fitter, Gareth noticed a small flaw in one of the panels and reported it to Glen. Within 15 minutes of him reporting it I had a call from customer services telling me when it would be replaced. It was delivered within a week. Again the communication throughout was excellent.

Thank you to all the people involved in providing our lovely kitchen, especially Harry and our fitter Gareth.

So, you know that feeling when you think you know exactly what you want, as it’s not your 1st rodeo, and then you come away having spent some time with a knowledgable person who guides you to make subtle changes that work brilliantly? Well, that’s what happened to us when we lucked out with Cristian - cannot say enough about how his help and guidance made our design- which we fitted ourselves (🫣) - work brilliantly for us! - but we might be biased of course ! Thanks Cristian.

Kitchens are poor quality. Despite our kitchen being from the infinity plus range it’s absolutely garbage. We have already had doors replaced as the coating on the wood was peeling off the work tops were poor quality so we have since replaced them with solid surfaces the larder unit that holds our integrated fridge is catching in the door and all younger wren is send us a video of you trying to adjust the hinges which makes no difference and numerous of the soft closing hinges are failing and Mee replaced so the doors don’t bang.and it’s a nightmare trying to speak to customer services. Absolute dog shit for kitchens

Had an issue with wren which has been concluded. My initial experience was one of incompetence and late delivery!! Since raising this with them I have to compliment them in professional way wren recovered the situation. Special mention goes to James who dealt with my complaint with diligence and empathy!!Thankyou!!

Reported a problem for the second time, kitchen basically unfit for purpose, laminate bonding peeling off. Had to provide evidence, but fell over & badly injured myself, so couldn't do it immediately. Within a few days they closed the ticket, no phone call, no contact of any sort. Just finding out that when there is a very serious problem, their customer service is extremely poor.

*This is solely a review about Martin Ware from Wren Kitchens, Eastbourne and my experience with him today. *

I visited the Wren Eastbourne branch today for support with a range‑change kitchen redesign, and I want to acknowledge the exceptional service I received from Martin.

Martin was professional, personable, and genuinely attentive from start to finish. He listened carefully to everything I needed, offered thoughtful suggestions, and helped me shape the redesign so the kitchen would be exactly how I wanted it. His sense of humour and calm, friendly approach made a stressful process feel far more manageable, and he put me completely at ease while guiding me through the final decisions.

Martin’s experience and customer service skills really stood out. It was an absolute pleasure to work with him, and I’m truly grateful for the support he provided today.

Thank you, Martin your professionalism and care it made all the difference.

Absolute safety hazard and total lack of care from Wren Kitchens. Our kitchen installation was completed less than two months ago on 14 May 2026. Yesterday, Saturday 4 July, the heavy cabinet door on Unit 14 completely failed and collapsed while being opened. The top hinge mechanism completely ripped out of the carcase wall, stripping the structural chipboard holes entirely and leaving the unit permanently damaged. It is only by pure luck that no one was physically injured when it fell.The most shocking part is that Wren was formally warned in writing FOUR separate times (on 13 June, 17 June, 24 June, and 2 July) that this door was loose, failing, and an active physical danger. Their customer care team, case managers, and resolution advisors completely ignored our safety notices, failed to communicate internally, and refused to send a technician out to secure the door.This is on top of a severe design failure from the start, where Wren’s official blueprints positioned live electrical sockets dangerously close to our gas hob, forcing us to pay an independent emergency electrician out-of-pocket to make our home safe. Wren has completely breached the Consumer Rights Act 2015 by supplying dangerous, defective goods and refusing to act. Formal Section 75 statutory disputes are now open with Chase and Novuna Consumer Finance, and a negligence case has been launched with the Furniture & Home Improvement Ombudsman. Avoid this company if you value your household safety.

UPDATE 10/07/2026 IN RESPONSE TO WREN'S PR REPLY:
Daniela's response is a dishonest attempt to shift blame onto a consumer and distort the facts on a public forum. Let the black-and-white record correct your false claims:

1. "Issues were not raised while the installation was ongoing": This is an outright falsehood. Multiple concerns were raised directly to the Wren-assigned kitchen installer and the Wren Worktop Template Surveyor during the live installation. The Template Surveyor even called Wren Customer Services from my home to reconfirm if the promised customisation was allowed for the worktop overhang, and Wren answered no. To claim nothing was raised during installation is a blatant rewrite of history.

2. "You advised you did not want a Wren representative to attend": You are deliberately twisting my words. Because your fitters caused extensive property damage and displayed appalling workmanship, I restricted them from aesthetic work. However, on 13 June, 17 June, 24 June, and 2 July, I explicitly emailed Wren stating: "While I previously stated that Wren personnel are banned from my property due to poor workmanship, this is an urgent remedial safety issue. I require a fully qualified, competent technician to contact me immediately to arrange an emergency repair for Unit 14." Wren completely ignored four distinct written requests for a technician, allowing the door to physically collapse on 4 July.

3. "The socket relocation would have been required to accommodate the agreed design regardless": This is professional gaslighting. Your designer never once mentioned that the socket needed to be relocated. This critical fire hazard was only flagged by the installer upon arrival because the official blueprint placed live electrical sockets directly next to a gas hob, violating safety regulations. I formally challenge Wren to publicly produce the exact written "...records indicate..." documentation you claim to have proving this was discussed with me pre-purchase. Calling a mandatory safety fix a "gesture of goodwill" is insulting.

4. Internal Chaos & Data Breach: To prove how poorly managed this case is: on 6 July, your Resolutions Team claimed they briefed a Field Installation Manager (FIM) on my file. Ten minutes later, that FIM committed a major GDPR data breach by emailing me another customer’s private name (Nxxxxxx Tan) and a completely different order number (#487196xx).

I will not allow your PR team to misrepresent this case publicly to protect your rating. My Section 75 claims with Chase and Novuna, alongside my formal case with the Furniture & Home Improvement Ombudsman, remain fully active with this exact thread submitted as evidence of your corporate evasion.

Spot on time - quick but through service (home measure) from C Tulip to start the kitchen design process

Very polite ,attended on time , explained the process & made it feel like it was simple .

From entering the showroom to fitting the kitchen ,the process has been supportive and efficient. We had a couple of issues and these were dealt with quickly by customer service, (Lucy) at Wrens.
The delivery service , designing, installer all excellent. Would highly recommend.

C. Tulip completed my kitchen survey and was very professional and friendly throughout as well as being very open and honest. Any questioned ask of him were answered perfectly. 5 star service.

Overall, this was a poor experience from start to finish, and I'd strongly recommend checking absolutely everything before accepting your order.

The first issue was quality control. Every end panel arrived damaged, despite the outer packaging being in perfect condition, suggesting they were damaged before they were packed. Thankfully, we spotted this early enough that they could be replaced before installation.

We also received a damaged door, and unbelievably the replacement door arrived bent as well. Our installer actually suggested laying it flat with some weight on it to try and straighten it rather than going through the hassle of requesting yet another replacement.

The hob supplied also wasn't what we expected. It came with a standard UK plug rather than being designed for direct wiring. We probably should have double-checked this ourselves, but it's a fairly basic specification and not something we specifically requested, so it was disappointing.

The order also included a number of completely unnecessary items. For example, we were sold tops for the wall units that physically couldn't be fitted because of the ceiling height. While our installer perhaps should have questioned this too, you'd expect the supplier to recognise that these parts were unsuitable for the design they had supplied.

My advice to anyone buying a kitchen from this company is to triple-check every single item on your order, inspect every panel as soon as it arrives, and question anything that doesn't seem right. If they offer you ten tubs of touch-up paint for the worktops, don't accept them all—you'll probably only need a couple.

Overall, a very disappointing experience with poor quality control, unnecessary parts being supplied, and too many avoidable issues that created extra work and delays.