Worldwide Parcel Services Ltd Anmeldelser 

4.397
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

The booking system was well designed and easy to us. However there was little information given regarding collection after saying it had been left at the drop off site. The tracking number was not r... Se mere

Bedømt til 4 ud af 5 stjerner

Prompt delivery. Thank you. Would have 5 stars if drop off place had understood the customs forms - 3 copies printed for driver as instructed! Receiving person had no idea! And I received an email... Se mere

Bedømt til 3 ud af 5 stjerner

Parcel took longer than estimated to arrive in destination country - Greece. Estimated 5 days, took 14 days. still faster than Royal Mail service which took 21 days for a small package. Also, be car... Se mere

Bedømt til 4 ud af 5 stjerner

To be honest we had nothing but praise for wps.Then they changed their system from dhl to ups.First order was a nightmare over mixing up aussie and uk adress.Then our christmas order did a tour of the... Se mere

Virksomhedsoplysninger

  1. Kurértjeneste

Oplysningerne kommer fra forskellige eksterne kilder

Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

4 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 42 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(4.397)

31 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great experience

Parcel collected on time and was quickly and safely delivered to its destination. Would definitely use company again.

7. august 2023
Bedømt til 3 ud af 5 stjerner

Service not as expected.

Service in UK was good. Parcel dropped at designated shop.
However when the parcel arrived in Australia with DHL, the service was very poor. Even though they had the recipient's contact details they failed to get in touch and tried to deliver twice when nobody home.
No failed delivery card was left.
Tried to obtain a phone number here from parcel service, but nothing came through.
My son had to find the relevant delivery office and pick the parcel up. This was fine but there was a total lack of cominication from DHL.

30. juli 2023
Bedømt til 1 ud af 5 stjerner

Never use again

Customers should be informed of how much important tax will cost before they agree to use your service.
£460 tax on a parcel that only cost slightly more is not what I was expecting.
Also customer service could be greatly improved.
Collection of delivery became difficult in Portugal with absolutely no help from yourselves when trying to resolve the situation.
The attitude was 'not our problem'
once payment was taken.
Definitely won't be using your service again.

7. juli 2023
Worldwide Parcel Services Ltd-logo

Besvarelse fra Worldwide Parcel Services Ltd

Hi Nicholas,
When you book there is a pop-up advising your that the recipient will have charges to pay and a link to a page that gives you a rough guide to these charges. You cannot continue with your booking without clicking this off. The amount of taxes charged does seem on the high side, we would have expected them to be around 300 euros but these are calculated by customs and any dispute over these amounts can only be resolved between the receiver and local customs. In checking through our emails I can see regular contact from us and also many emails to he couriers chasing them. We certainly did not have a "not our problem" attitude and are sorry if that that what you thought.
Regards,
Richard

Bedømt til 5 ud af 5 stjerner

Highly recommended

It was my first time using this company to send documents to Spain.
Excellent communication. Emails are answered immediately, and the website is easy to use with very clear transparency.
Fantastic courier service; next-day delivery to Spain. The service was just outstanding.

26. juli 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Parcel was damaged when delivered

Parcel was damaged when delivered, I reported the issue immediately afterwards. They've taken all the details from me however, I've still not received any compensation or response from anyone. Do not use them !

26. juni 2023
Worldwide Parcel Services Ltd-logo

Besvarelse fra Worldwide Parcel Services Ltd

As soon as you reported to us that you shipment was damaged we sent you a claim form and you sent back into us with the information needed to make a claim. You sent an email last week chasing in which we explained it takes no less than 30 days for the courier to complete the claim process and that we would get back to you as soon as we hear from them. All details on how to make claim and process of claims is available to view on the website. So we have responded to you and we will give you the answer from the claims department once we have received notice from the courier.
We have a very high positive out come from the claims we place through and chase the couriers for answers.

Bedømt til 4 ud af 5 stjerner

Shipped our household from the UK to…

Shipped our household from the UK to the UAE and the process was simple, cost efficient and quick. Top marks for customer service and speed of delivery. Moderate marks for tracking as it was a bit confusing tracking between WPS and DHL but once it cleared customs the recipient was kept informed on delivery and it arrived as promised on time. One box of 11 was quite damaged with a few broken contents, otherwise everything else arrived in one piece. Would recommend and would use again.

7. juni 2023
Bedømt til 1 ud af 5 stjerner

Where is it?

Usually I ship parcels to family by sea, it takes about 2 months but is reliable and cheap (around £20/£30).
This time I paid £150 for a quick delivery, sure enough it arrived in the Philippines in 4 days. Since then DHL have held it for 10 days, still don't know where it is. They kept asking for the same paperwork repeatedly, all information I had already submitted. I will never again use a service that involves DHL.

6. juni 2023
Bedømt til 1 ud af 5 stjerner

Organised shipping through DHL with no…

Organised shipping through DHL with no problems, when it reached the border WPS contacted me saying there was an issue with delivery. That was it. They couldn't provide me with a tracking number or a contact for the local DHL authority.
When I emailed WPS they literally told me to google it.
The tracking number they did provide was completely wrong (for a parcel delivered to Spain, mine was for Germany) and showed absolutely no interest in helping me once they had received their payment.

2. juni 2023

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