Transglobal Express Anmeldelser 10.475

Always really friendly and helpful over the phone and I've never had a parcel go missing.

goods sent on 24/3
not even left the uk yet
transglobal cant expedite the goods through ups uk
so 23 days later transglobal dont update us and cant access anybody in their organisation to complain
this is not service its just an excuse to take money for nothing
the goods have not left the uk and no explanation other than its uk customs problem - what that is noone knows

Collected parcel 9th April for delivery 10th April.
Finally delivered today 15th April.

How could anyone be satisfied wirh service?

Awful service.
They should be going above & beyond for there loyal customers years I been shipping with these people the coldness in them is shocking.
Very upset how they handled this late shipment.

Easy to book online and always available for updates on shipments.

Customer service say unless USPS haven't scanned a parcel for 21 days then they are not covered by the insurance. I have parcels that were sent at the end of August (over 21 days ago) yet as been scanned to say processing then Transglobal claim nothing can be done. I have had to refund customers as orders haven't arrived and Transglobal literally don't care. They are happy to take your money but the customer service is non existent. They blame USPS and say it is nothing to do with them despite heavily advertising they had a solution post US tariffs. I was previously an advocate but shocked and upset how a company can charge money for a service but then say that the service is nothing to do with them. Sad to say I will not be using again and really urge small businesses to consider if they are willing to hand over their precious cargo to a company that say the lead time on their delivery is totally out of their control (despite advertising 5-7 working days) and that parcels can take indefinite periods of time as nothing to do with them.

Transglobal Express delivered an outstanding experience from start to finish. Their team was responsive, knowledgeable, and went above and beyond to ensure my goods arrived on time and in perfect condition. Communication and tracking were clear and proactive, pricing was fair, and coordination was effortless even for a complex international delivery. If you need reliable, professional couriers with top-tier customer service, Transglobal Express is the partner to choose.

Oh just a breeze dealing with TransGlobal since 2024. My consignments go to Dubai within a few days hassle free.

Had an issue with a shipment. The courier's own tracking flagged an address query and stated the address would be verified. No verification took place, no one contacted me despite a phone number being on the booking, and the shipment was returned logged as 'recipient refused' - a status the courier's own manager later confirmed was inaccurate. This caused a lengthy dispute with my customer who was entirely innocent. When I raised the matter I asked simply that the £21 return fee be waived as a goodwill gesture given the circumstances and my 15 years of custom. This was refused. A long-standing customer lost over £21.

Efficiency and reliability

Very efficient service. Helpful staff with excellent communication & servise

Appalling. Business shipment not delivered after 2 weeks I have been chasing to be told that they couldn’t find address to then be told 2 weeks later it’s lost and now out of time to make a claim. Significant loss to my business profits we will not be using transglobal going forward. Pls be aware business owners as it is not worth the risk or admin.

Good company
Friendly and helpfull drivers
I have been working with them long time
Never let me down.
Atilla

AFTER 1 PARCEL OF THREE RETURNED TO US
WE GOT A SAM DANE CONTACTING US AND WE RESENT IT ON THE 24/3
NOW 8/4 AND IT HAS NOT LEFT THE UK AND NO COMMUNICATION FROM TRANSGLOBAL
WE CHASED ON THE 8/4 AND WERE PROMISED AN UPDATE AS USUAL NOTHING
THIS COMPANY CLAIMS TO BE EXCELLENT WELL IN OUR CASE THEY ARE ABYSMAL NO FOLLOW UP AND THE STAFF PROMISE THE EARTH AND DO NOTHING
IF I HAD ANOTHER OPTION I WOULD CHANGE

Transglobal is a very good company. For me, as a regular user of USA services, the Americans are currently not doing very well, and sitting on consignments for ages without delivery. This is not Transglobal's fault, and I hope they can pull some strings to get the Americans to actually deliver the packages they are supposed to.

First class company, great prices but with good service too😊

great experience

Always available to talk to when there is a problem.
In. A World full of robots it is becoming even more important to to be able to talk to someone for help.
Thank you

Emily, Greg and Chloe. Top service. Super pro. Thank you.