Cost Plus World Market Anmeldelser 

If you HAVE to buy something from World Market ... go to a physical store. Do not buy anything from them online, because if you need to return it, they do not honor the return policy clearly stated on their website. Customer service will do everything they can to frustrate and tire you out in the hopes you will just quit and let the company keep your money. Their return policy is a lie.

I tried to return a rug I bought online (mind you it arrived late) and all customer service did was give me the runaround when I called and emailed multiple times to ask about the process of returning the item to the warehouse.

I ordered a beautiful painting. When it arrived it was the wrong painting. When I called them, they said they would refund me and give me the painting. Now they are saying I needed to return it. They never sent a ups label. They lie, instead of just sending me a refund they send a very ugly painting. This store is bs.

I ordered Hungarian paprika online to pick it up at Stevens Creek, San Jose store. According to their web site, it is available in stock (5 cans, actually). I got the order confirmation. Called them two days later and was told that they don't have the spice I ordered in stock, but they have not emailed me a cancellation order and, apparently, have not even tried to call another store (there are a few of them in the area). They are trying to promote online shopping but don't keep they web site in sync with the inventory. Very bad experience overall!

What a lousy company! I was injured at a world market which is one of your companies. I broke my finger, was treated at the ER they had to saw of my ring because my finger swell up so bad not to mention the pain. The incident is on tape they told me. I wrote Cost Plus, got a sympathy note and was told someone will get in touch with me with another email address. Can't find anything in SPAM nor in my mail. It has been repeated several times with costumer service
Is anybody caring about there costumers? Is the company broke not to reimburse me for repairing my ring, for being treated at the ??????

More like, China Market than world market. Disappointed. Would have purchased so much, however, only purchased items made places other than China, which wasn't much. So many cool things I has to leave behind. Etsy here I come. Food stuff should be divided by Nationality. All oriental things are not alike. Sometimes we just need to see the Korean. Vietnamese, Japanese, etc.

Hello,
I just got off the phone with one of your customer service agents who suggested that “OBTAIN A POLICE REPORT FOR A STOLEN ITEM THAT WASN’T STOLEN.” While I appreciate the advice to LIE to the police, I will have to pass on that.
We order a set of chairs, which is an order of 2, however we received one. I know we received one because I helped get it off the truck. My home surveillance footage can verify this. However, generally a set of two, mean 2 items. I was under the assumption that the other one may have been lagging in its delivery, but apparently not as it never arrived. Customer chat recommended that we file a police report, then said we can take our singular chair to a store and they will refund it if we don’t want to. So then I went to the store as to not have to lie to the police, they said they cant do anything with an online order and a single chair. So then I called to talk to a person online again, and they recommended that I “not lie”, But that I need to call the police, have them come to my residence, and get a police report for the nothing that happened. I could show them the video of nothing being stolen?
What the hell is that… Thanks guys.

DON’T DO BUSINESS WITH THIS COMPANY. The policies of this company are horrible. I received an email advising that my order had been delivered. I called right away and told them it was not. The customer service rep said the email was sent in error. He checked the tracking number and told me it showed that it was not delivered. I waited and never received the package. I called two weeks later and told them it had not been received. They told me it was delivered on the day that I received the email. I explained again that it was never delivered. They could not find a record of my call. I told them I had a record of it. The bottom line…I have to file a police report (for a $50.00 transaction) because the package was stolen and then I have to wait to get my money back or a new shipment…even though I called immediately to let them know I did not receive it. The most ridiculous policy. I will try to get the credit card company to rectify the problem. Don’t due business with this company!

Customer disservice
Purchased a table online for store pickup

Verified it would be sent to my local store and waited, and waited while the credit card charge went through

I tried to email the customer service link that was sent with the receipt of this order …. It’s not a functioning address
So I called the customer service address given on the receipt, it needed a password ( not a line you can reach)
At this point I figured I was spoofed but reached out one more time through their website ( took three calls and one Hangup)

The result was, it is an authentic order but without the recourse of changing the drop location.maybe I will get my money back ,,, not counting on it

shockingly poor customer care, not access to support
Don’t need to pay to add this misery in my life

I

Really? I was out and about today, a rare occasion during a global pandemic. I thought, I should stop at World Market so they don't go out of business. When I arrived, it was six minutes until 11 a.m. Another customer arrived. He and I both consulted our phones then watched a worker look directly at us and ... walk away. Really? Six minutes more important to your corporate policy than opening the door to TWO customers, saying, Hey folks! Come on in. I walked away with my hundreds of dollars. Want to keep brick and mortar? Remind your workers your customers are PEOPLE.

REWARDS PROGRAM IS A FARCE!!! This store has been a tradition for me for stocking stuffers every year for the past eight years. I spend quite a bit of money around the holiday season to get unique stocking stuffers from this store and have always looked forward to this trip every year. The soaps and lotions I’ve always found to be great gifts. But they do not treat their customers with respect! Which to me, makes any of those other positive attributes null and void. I joined the rewards program 9 years ago and never received any coupons or even a welcome email. There was so little communication, that I didn’t even know I had an account. Until I went to a store to spend $400 per my normal Christmas tradition. And tried to join the program to save 15% per their in-store advertisement. The QR code would not let me join, and the website would not let me login. The store associates were no help. They just gave me a number to customer service, who confirmed that I had joined since 2013 and never been sent any communication about rewards I had earned. So they basically created a situation where I could not get an advertise discount nor could I use the rewards that I had rightfully earned. And their response to me? Is that it is MY FAULT because I wasn’t logging in to the World Market website every day and checking to see if i had rewards available. It isn’t that they never communicated anything to me and that their technology is so antiquated that it cant connect a customer’s phone number to their available discounts (like every other large store). They are blaming the customer for their bad customer experience. This to me is unforgivable. There has been no reward, only a bunch if excuses ss to why I don't deserve the rewards that were promised. Sorry world market, you have gotten the last $400 from me. I am taking my Christmas tradition to another store now. Happy Holidays and enjoy robbing your customers!

Very displeased at the customer service provided, I called in to have a designated pick up person and manager instantly turned down any option. If I am the person who placed the order I can have anyone else pick up if I’m calling in with permission. My husband should be able to pick up my order no questions asked.

I love the store World Market, but I have made my last purchase. We ordered a couch on November 20th and it was shipped quickly but has been sitting on a dock in Dallas, TX since November 29th. My frustration is World Market doesn't care that I have not received my furniture. I have called them and emailed them numerous times along with Pilot who is suppose to deliver it. Still waiting for a response and products on December 17th!

I placed my order online for one location, Stevens Creek (Relo). The order had 3 items. Then, a day later, I received Auto Cancelation for 2 of my items. I didn't want to drive 15 ml to pick up one item and I cancel my order (via email and calling customer service multiple times).
It has been 5 days since I canceled it and am still getting multiple emails for this remaining item to be picked up.
Their system is broken. The main office and the locations don't share information. I finally was told that I need to call the specific location.
I don't work for Cost Plus World Market. Why do I need to spend so much time on coordinating my order?

The price you pay for not giving personal information.
Went into World Market 11/23/21 in Oxnard CA. For two bottles of wine for Thanksgiving.
One a Pinot Noir and the other a Reisling. 11 and 14 dollars.
Went to buy it and the price of each bottle was now 30 % more. The cashier said unless I was a member, the price would be more than the print price on the shelf.
UNLESS I gave about 17 pieces of personal information to become a “member”.
But that is only with beer and wine, aka booze. Nothing else in the store. Why is that?
We are talking not just 1, 2, 3 bucks more but $5 - 6 increase for every bottle of every wine. So we will pay more for not wishing to give out all the contact information to bombard you with texts and emails. And now (yes, not a conspiracy) they know exactly who, what, when , where you buy your next purchases for life at World Markets and who knows what other companies else will buy that info from them.
And beside that, its the dang priciple. Come on! Enough with the information harvesting. Especially when it COSTS us NOT to give it out.
Trader Joes sells wine. Not membership for a different price. My corner liquor store doesn’t. Hey, Home Depot doesn’t have two prices - just one.

I've had such a terrible experience ordering from the website. My order is 13 days late and counting. It still hasn't arrived.
Customer service has been giving me the runaround for over a week now. One person says it's on back order, so I try to cancel, then another person says it's in the warehouse being processed. When I asked for an ETA then I'm told it's still on backorder. I call yesterday to cancel again and now today I'm getting shipping notifications.

I really am kicking myself for not coming here prior to my most recent order. Worst experience in a long time! Ordered the Teagan desk ($400) online on 9/13; it "shipped" 9/16 via Pilot Freight Services and a request to make an appointment was sent via e-mail. I set it up for delivery on 10/2 through the website. Delivery was not attempted. Talked to Pilot, they said my order was still a state away awaiting pick-up to be dropped off here. Waited a few days of grace to see if they'd still deliver within the week. On 10/5 I called and refused the shipment & told them to send it back, they accepted. I contacted World Market, they said they don't process refunds until they receive the order back. Okay, fine. Fast Forward to 10/20 and I get a phone call from Pilot to SCHEDULE my delivery! I told the nice gentleman that I had already refused the order & he made a note in the system. Inquired again about my refund, they said it hadn't been 10 business days - okay, fine. On 10/22, 10 business days later I asked where's my refund. They gave me the runaround. Received a written email from Rebecca at Pilot after inquiring if they can notify World Market that the order was refused; who confirmed that World Market can see the order was returned & process my refund. After corresponding with 3-4 people at World Market, I finally got a reply of acceptance that yes they did receive the return and are refunding me "within 3-5 days". They said numerous times that they'd sent me an email - it was received 3 days after that! Here it is 10/27 and I am finally being refunded on an order I refused on 10/5 that was supposed to be delivered on 10/2 and was ordered 9/13 and I will NEVER shop at this store again!

Why do I keep ordering on-line?!! Every time I place an order on-line, it takes forever to receive the order, but World Market doesn’t hesitate to take my money in an instant.
Every time I tell myself I will never order on-line again, I find something I like, and I end up ordering on-line. And every time, I find myself waiting for an order I placed two weeks prior. Not only are their shipping times the worst, their customer service is terrible as well. When I called to inquire about my order, a customer service agent named “Becky” concluded the call by telling me that she can’t tell me when I will receive my order. Thanks Becky.
I have been waiting almost two weeks and I still haven’t received my order, and I have yet to receive an actual delivery date. When I track my order it says “delayed, delivery date pending”. They ship through FedEX (which is disastrous in and of itself) and neither World Market or FedEx can tell me when my package will arrive. I will NEVER, EVER order from them again. Never.

Trying to help others. World Market is great for cheap homeware you’ll replace in a year. We bought a larger item from them 2 months ago. It showed up via freight (that they charged me for) fraying 3 weeks later- fine. I get supply chains are backed up. I immediately initiated a return. 8 days later, the freight company calls me to schedule pick up. They tell me my refund will be initiated when the item gets to the warehouse in Atlanta tomorrow (Atlanta is 90 minutes away). I waited three days before contacting World Market. I did not get any documentation about the return. They told me that I had to wait 10 business days to inquire. So at 9 am on the 10th day, I did. They said a refund had been initiated. The timing was too coincidental. It seems like they hoped I forgot about the $900 item they picked up! Now, I’m waiting 3-5 days without a refund. I am guessing it will show up at 11:59 on the fifth, so I’ll have to remind them.

I’m so over this cheap store- Going to just file a credit card dispute against them.

Buy the shower curtain, but their corporate policies are robbery if you go for anything large!

It takes forever to get all the bookcases. I ordered 3 on 9/10 and 1 damaged so i have to call to reorder, A CUSTOMER HAS TO REORDER A DAMAGED GOOD EVEN THE CARRIER NOTIFY THE SELLER. today I got an email saying the replacement is shipped in economy and the delivery is expected on 10/18. They have the goods available but it takes 40 days to get them?? so inefficient! I give 3 starts because the bookcases are pretty good. Solid quality for books and good price compare to other similar sized bookcases.

These reviews make no sense! I love this place and go at least once per week. Very edgy decor and food products you don't see elsewhere.