woodsheets.com Anmeldelser 

I ordered a piece of custom cut plywood for a project. It was due to arrive on Thursday, but when it didn’t arrive and I saw these reviews, I was a bit nervous.

I messaged the number in the comments on here on the Friday, and my wood arrived via Royal Mail on the following Monday (so 2/3 post days later).

Can’t fault the wood - it was neatly cut and exactly the right size.

Very grateful that it arrived so quickly after I raised my concerns.

The person I spoke to was also very polite when I messaged with them.

I found Woodsheets to be very reasonably priced when looking for a bespoke sized shelf. It was easy to order online but then when a query arose it was also easy to speak to a person who assisted me quickly and efficiently. The cost of postage seemed a little expensive but the shelf was an awkward length and it arrived unscathed. My dealings with Woodsheets and the excellent quality of the shelf I received leave me with no qualms about recommending them!

Don't even think about using this company
Ordered samples ,paid
And nothing ..thank you PayPal who have refunded me .

I wish I had come here to see the reviews before buying from this company.

I only ordered three sheets of wood, however after hearing nothing for over a week I had to chase on email no less than three or four times and phoning twice. Promises to return phone calls were not kept and when I eventually did get some movement and the order delivered two out of three pieces of were damaged. I tried to hide most of them within the design was using the wood for, but some were not so easy to hide. There are plenty of other businesses offering wood cut the size take this advice and shop elsewhere.

Avoid this place! Received some shelves and they weren’t in awful condition I emailed took them 3 days to log the ticket and took 5 days before I even got a message back. Said they would re send them and they haven’t it’s been 10 days I emailed 6 days after they said they would send them they emailed back telling me they escalated it to the company now it’s another 5 days ago no tracking information emailed them 2 days ago asking for a refund and nothing back!!! Avoid this place they’ve basically Stole my money!

Also they only respond on here to you if you don’t leave any contact info or order. No. I’ve left these in the review and had. I contact I’ve emailed every 2 days this week and being ignored!! I’ve no used the number provided on other reviews to try and get my refund.

DO NOT USE THEM!

I paid extra for express delivery but the three shelves took two weeks to arrive. One of them was damaged. Woodsheets agreed to refund the delivery charge, and replace the damaged shelf. They did neither, despite numerous emails chasing them. Only when I complained to American Express did they respond, blaming a glitch in their system. Awful service all round. Avoid, avoid, avoid!!!!!

I ordered a set of melamine covered mdf shelves and Woodsheets delivered exactly what I wanted. The quality is excellent and the packaging exemplary. There was a few days delay due to a machine fault but they informed me about it. The ordering web-site is also easy to use. I'm very happy with the product and service I received.

Avoid – extremely poor service
If you absolutely must order from this company, I strongly recommend paying by American Express or another credit card so you have some protection if things go wrong. Also read the other Trustpilot reviews carefully before ordering.
I paid extra for Express Delivery, but my order was not delivered within the stated timeframe. The company later admitted that its machine was broken and that it could not give me a definite delivery date. I immediately requested cancellation, yet it refused to refund me and then attempted to describe my order as an Economy order—even though my written order confirmation clearly states Express Delivery.
Communication has been slow, the handling of my complaint has been awful, and I have now had to dispute the charge through American Express. Based on my experience, I would not recommend this company.

Order 14000128750 not delivered in time, after 3 weeks still waiting and they don't want to cancel the order.

I paid £190 for two sheets of wood, one of which should have had rounded corners. Instead, when I opened the packaging, both sheets had frayed ends, giving the impression of poor finishing, and the 25 mm sheet didn't have the rounded corners I'd paid for.

At this price point, basic attention to detail shouldn't be optional. The finish simply wasn't what I'd expect from a company marketing premium cut sheets.

Very disappointing, especially given the cost. I expected quality and received something that felt rushed instead. I won't be buying from them again and neither should you.

I ordered shelving that was due to be ready for collection, but when problems arose the communication was poor from start to finish.

I spoke to customer services on the morning the order was due to be ready. I was told the issue would be investigated and that I would receive an email update. No update ever arrived. When I called back later that afternoon, the representative appeared to have no knowledge of my earlier call, suggesting that no investigation had taken place at all.

To make matters worse, I was then told over the phone that my refund would be approved and processed. However, the follow-up email stated that the refund merely had to be "investigated" by the accounts team and could even be declined, with a decision taking up to 14 working days. This was completely different to what I had been told and left me with very little confidence in the company's internal communication or customer service.

Customers should not have to chase for updates, repeat themselves, or receive conflicting information about something as straightforward as a refund.

Based on my experience, I would not use this company again.

Well I ordered my wood on the 10 July it was delivered
27 July no communication from the company to me whatsoever 3 times I called them to see were my order was told it will be there the following Tuesday finally received on the 27 July not very reliable I’m afraid

I am writing to express my disappointment that I have been unable to get in touch regarding an issue with my recent order.

To date, I have contacted you three times via email and your online contact form, and I have also called your customer service number twice. Unfortunately, my emails have gone unanswered, and the phone line simply rings out each time.

I would appreciate it if someone could contact me as soon as possible regarding the following issue.

I ordered two plywood discs, and the 500mm disc has a defects on both. As I purchased this to use as the top of a coffee table, the defect makes it unsuitable for its intended purpose.

Avoid this company at all costs, they are awful to deal with, barely even answer the phone and when they do they can't update me on a very late delivery. Paid £30 for express delivery, over a week late and still nothing. Asked for a refund and they can't do that either as it hasn't been 30 days. Not sure I've dealt with a worse company

This company really messed me around I ordered only one plank of wood on the 8th of July and paid £30 for express delivery to receive it two days later as I needed it for a sign above my shop . I received it yesterday which was the 20th July ! I called the company three times but nobody could help or tell me where my order was, I will never use this company again.

Wish I had checked the reviews on this company…. I’ve been told a different delivery time 4 times now. Paid for express delivery. First it hadn’t been cut, then it hadn’t been edged, now it hasn’t been sprayed.. meanwhile I’m waiting for the delivery and cancelling other commitments to receive it. Wish I had just avoid this….

Required a pair of custom cupboard doors for our new bathroom. They had the best price for a pair, posted. I didn’t actually look at reviews and I’m glad I didn’t. I did have to ask where they were after just over two weeks but they shipped the next day and arrived in perfect condition.

Went for a gloss grey cupboard door. Beyond the width and length being backwards on the online builder, it was easy to use. I phoned up to check gap allowances and hinge placement and they were super helpful on the phone.
Peeled all the wrap off and fitted. Very happy!

It’s a shame I can’t add pictures!!

96 hours, no response from any of the calls or emails I've made (and counting). This company is abysmal to deal with. Avoid.

I ordered oak veneered shelves 10 number 7 were correct three were veneared the opposite direction.
I have waited weeks for replacement complete lack of communication.My contact when I ordered was Ian who said to me me when I phoned and asked him when my order was coming he sounded surprised and said he would refund my express delivery cost which I still have not received I am still waiting for my three replacement shelves

Heard nothing since ordering. Paid for express delivery too. I believe this company to be a scam based on other customer reviews. I doubt they exist apart from to take your money and hide? They took my money, not replied to any contact attempts by myself. I have reported them to Lloyds bank, hopefully I will be refunded as I paid by credit card? I have also reported to Police Action Fraud.