Customer service is outstanding and Lizzie couldn't have been more patient, understanding and helpful! We had bought vouchers for a balloon flight to be used locally, but then the supplier was no lon... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The experience was gifted by our sons as we both, but especially my husband are Highlander coo fans. Lovely setting, cows are obviously well loved and looked after. Very gentle and happy to interact.... Se mere
I had a few queries about the vouchers I'd purchased, but found Jess in customer services to be very quick to respond, knowledgeable about the products and very polite too. Also great, clear advice on... Se mere
This ride was a birthday present for my friend, she had never been in a helicopter. She had a wonderful time. I found the administration great from booking to ride. My only 'gripe' was that, having be... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
WonderDays is an experience day company that offers you not only flexibility in the adventures you choose, but we have great customer service plus free exchanges should you change your mind! We have a 30-Day refund policy which means your money back, hassle-free if you change your mind. We offer instant delivery E-vouchers with email vouchers sent straight to your inbox within an hour. If you order before 3pm, your experience will be in the post the same day. With experiences like afternoon tea, track days, escape rooms, bungee jumping, hot air balloon rides, pottery making and West End experiences, we really have something for everyone!
Kontaktoplysninger
Storbritannien
- 02071018839
- hello@wonderdays.co.uk
- www.wonderdays.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
I had trouble with trying to book with vouchers. I was phoned back the same day as I left a message, the agent- Lizzie was so helpful giving me clear instructions and even sending my forms for me.
Excellent customer service agent

Besvarelse fra WonderDays
Great customer service! Definitely recommend!
Had an issue when booking our experience so emailed & called for help. Abi was amazing - professional, polite
and very friendly .
We got a swift response, explained the problem and she got it sorted very quickly so we could continue and get everything booked. Awesome customer service.
Can't wait to go now! Thank you so much!

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Amazing experience
Such an amazing experience to get up close and personal with the Highland Cows. You can only really appreciate their size and beauty upclose.....pictures and videos don't do these animals justice. Would highly recommend a visit, even if it is just to have a wander around the farm and view the other animals.

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Great customer service from WonderDays
We haven't been on the experience yet but very impressed with the customer service provided by Lizzie in the Wonder days team, especially given it was a bank holiday weekend. We were struggling to get in contact with the provider to book the experience but when we reached out Lizzie was very prompt in responding and chasing up the provider on our behalf.
Many thanks :)

Besvarelse fra WonderDays
Thanks Jess H
It was really easy to book my experience, and a special thanks to Jess H who provided excellent customer service.

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Got back to me within 24 hours and…
Got back to me within 24 hours and provided information that was helpful. Thanks Lizzie M
Helen A

Besvarelse fra WonderDays
Wonderful Customer Service from Wonderdays
Bought my mum a Mother's Day gift through Wonder Days — a tea trip on a riverboat down the Thames. Life got busy, the voucher expired, and I emailed them not really sure what to do.
Jess got back to me with a link to extend it for a year. £20. Sorted.
Then I noticed the booking said "for one person." Panic — I'd meant it for two. I went back to ask if she could do anything. Turns out I'd actually bought a second voucher months ago and completely forgotten about it. Not only did Jess spot that, she extended that one too — automatically, no extra charge, no fuss.
Here's the thing. Anyone can look good when everything's going to plan. The real measure of a company is what happens when something's gone a bit wrong, when the customer's made the mistake, when the easy path is to charge for the fix.
Jess was polite, quick, and proactive. She resolved it before I'd even finished asking. Wonder Days' whole ethos is customer service — and through Jess, they actually live it.
They're the experience company Virgin Experiences thinks it is. I'll be using them again.

Besvarelse fra WonderDays
I haven't yet had my experience.
I haven't yet had my experience but I reached out to Wonder Days for some advice. Lizzie responded to my email immediately. She explained clearly what I should do to progress my enquiry and gave the appropriate link, with instruction, and confirmed availability on my preferred day. Excellent customer service. 5 Stars. Thank you Lizzie 😊

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Great experience!!!
Great experience. Lizzie was extremely helpful and went above and beyond to help me, I’ll be using again in the future.

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Contacted regarding multiple voucher…
Contacted regarding multiple voucher codes. Lizzie was more than happy to help and within great time

Besvarelse fra WonderDays
The customer services team have been…
The customer services team have been really helpful with a query regarding a location being removed. Very quick to reply and resolved the issue super quickly!

Besvarelse fra WonderDays
Excellent customer service from Lizzie…
Excellent customer service from Lizzie M, thank you for dealing with my request so promptly, it was really appreciated.

Besvarelse fra WonderDays
Pork pie making - Brilliant
Brilliant!
We thoroughly enjoyed the experience. The pie making was great fun, and we learned a lot about the history of the pork pie and the surrounding area. Simon was so patient and helpful too,
The ploughmans for two was presented to us in a large box to take away, it was plentiful and delicious.

Besvarelse fra WonderDays
Excellent and friendly service from…
Excellent and friendly service from Lizzie at WonderDays, a credit to the company.

Besvarelse fra WonderDays
Lizzie helped me to exchange my voucher…
Lizzie helped me to exchange my voucher and the process was straight forward. She was very polite and helped solved my issue straight away.

Besvarelse fra WonderDays
Needed help with extension of voucher…
Needed help with extension of voucher and Lizzie was very quick to respond and helpful

Besvarelse fra WonderDays
Perfect day
Arrived on the day, easy signing in experience.
I had booked 5 cars to drive and had 5 different instructors and I have to say every one of them was superb, giving information on when to accelerate, when to brake and when to lift off the brake going into the corners, didn't have to wait too long for any of the cars. Definitely recommend this experience

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Great present for wanna be pilots …
Friendly bloke who took time to show how everything worked . My husband loved it , great set up , very life like . Even gave us some history on the spitfire itself.

Besvarelse fra WonderDays
I spoke with LIZZIE via email
I spoke with LIZZIE via email, and what a diamond! It was a last minute birthday gift, and it was confusing with when to purchase dates, what was available ect, she answered everything quickly, and made it very clear!

Besvarelse fra WonderDays
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